App Market Index

Live Chat

By Text

Live chat for online sales and customer help

Wix marketplace
  • Verified by Wix

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • Wix Stores Catalog V3 wix-stores-catalog-v3
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App Market Index analysis
  • Suspicious unpublished review pattern
Rating
Pricing From $19 / month 14-day free trial
Marketplace Currently listed

Overview

About this App

Are you using live chat on your website? If the answer is “no,” that’s bad and good news at the same time. Bad, because your business was missing out until now. And good, because there’s a lot of space for improvement. Customers who land on your Wix store have all sorts of questions, ranging from availability to product sizes, colors, and more. Grab their attention, and enrich the visual side of your store with our modern chat window, neatly looking eye-catchers, and chat buttons. Provide customers with a better shopping experience and increase sales using the Wix live chat module by LiveChat. We all want our conversion rates to go through the roof, but there are so many factors influencing the buying process. Proactive chat greetings are there to help you close more deals. Set specific chat greetings based on the current page address to increase your chat interaction rate and conversion rate. Send coupons, sales deals, and announcements to invite customers to check out and prevent shopping cart abandonment. Take LiveChat for a spin for 14 days for free.

What the listing highlights

  • Encourage website visitors to take action with proactive chat greetings and targeted messages.
  • Provide instant customer service across several channels: a chat widget on your website, Messenger, Apple Business Chat, and more.
  • Chat on the go. Don't make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps.
  • With asynchronous communication, customers can initiate a chat and receive an email notification when you reply. They can respond directly through email or the chat widget while continuing with other plans.

Developer-written tags

  • chat
  • livechat
  • helpdesk
  • crm
  • sale

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
  1. 5 stars
    54.1% 40 reviews
  2. 4 stars
    17.6% 13 reviews
  3. 3 stars
    9.5% 7 reviews
  4. 2 stars
    4.1% 3 reviews
  5. 1 star
    14.9% 11 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 0 (percentage unavailable) vs previous 30 days

0 Reviews in the selected 30 days and 0 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 128 preserved Reviews with at least one stored reply. Median and P75 use 89 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
89
Median first reply
458.4 days
P75 first reply
1,557 days

Stored publication state

Current stored state across 128 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
74 57.81%
Unpublished
54 42.19%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 0 of 40 stored published 5★ Reviews.
0 0%
Very suspicious 0 of 40 stored published 5★ Reviews.
0 0%
Extremely suspicious 0 of 40 stored published 5★ Reviews.
0 0%
Suspicious unpublished 16 of 128 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
16 12.5%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
50
Peak Review month
Mar 2014 · 14

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Suspicious0 Reviews currently classified as Suspicious, grouped by their original Review month.
Suspicious monthly activity.
Very suspicious0 Reviews currently classified as Very suspicious, grouped by their original Review month.
Very suspicious monthly activity.
Extremely suspicious0 Reviews currently classified as Extremely suspicious, grouped by their original Review month.
Extremely suspicious monthly activity.
Suspicious unpublished16 Stored unpublished 5-star Reviews, independent of cross-App relationships. Ordinary strength uses published Reviews; an App can carry both kinds of evidence.
Suspicious unpublished monthly activity.
Unpublished54 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

Show other reviews by reviewer
  1. plural-wool
    5.0

    Great for closing sales

    Just a great app with what it offers! I’ve been using it for years on may platforms and I’m planning to stick with it on Wix. Thanks to the automations / campaigns in LiveChat, we saw a 25% bump in our sales.

  2. tracey976
    5.0

    Live Chat is awesome. I had a really good time to trial it and their own live chat support was great

    They really do 'walk the talk' and took the time to answer my questions, to help me decide which package I needed in an honest way - which wasn't the most expensive one for them. Their after sale support has also been magnificent. Most of all the software is great, it does a lot of stuff, customisation is fabulous and the integrations are good too. I am using the facebook one, though I think it is a little overpriced, I understand it may be free in the future. Happy to pay for Live chat - you won't regret the investment in your business and the efficiencies it can create if you spend the time to really work through it and set it up as you need it.

  3. career7872018
    5.0

    site name-jindalinternational.net

    im doing changes in may site but no changes are applying'

    Stored reply

    1. Reply

      @ career7872018 The issue is likely with Wix (not LiveChat), and you should contact their support for clarification on what the next steps should be.

  4. stonewoodinc
    5.0

    Live Chat

    A great tools to reach out to customers!

    Stored reply

    1. Reply

      Thank you, always happy to help in connecting with customers!

  5. dbssimtrade
    5.0

    Must have by any business owner

    This chat app brings so much luxury to my website. I have it for 2 years now and enjoying every minute. 90% of the clients that chat with me are buying. Don’t miss it.

    Stored reply

    1. Reply

      That's so great to hear LiveChat helping businesses sell more!

  6. mpliszka1
    5.0

    Nice live chat app

    Stored reply

    1. Reply

      Happy to hear that, thank you :)

  7. plicha556
    5.0

    Easy-to-use, install and does its job pretty well

    Nice-looking live chat, I can now easily chat with my customers.

    Stored reply

    1. Reply

      Happy to hear you're able to deliver better customer support with LiveChat! 🎉

  8. austin080903
    5.0

    can chat for everybody?

    Stored reply

    1. Reply

      Not sure if I understand the question but we're always happy to help with any issues at our 24/7 chat support. Indeed, LiveChat is suitable for any business!

  9. varunmittalemail2
    5.0

    This is just amazing! Awesome!

    This level of customization is something no one gives. They literally allow you to edit the basic CSS structure to customize as you like!!! Plus, a 24/7 professional support team is so helpful that they let you step by step through everything!! Amazing, recommended!!! :-))

    Stored reply

    1. Reply

      Happy to hear that and looking forward to helping you in even more advanced chat window's customization!

  10. baochinesetutors
    5.0

    Excellent！

    Stored reply

    1. Reply

      Thanks so much, happy to hear that! 🎉

  11. oriolmont
    5.0

    Live CHAT SUGGERENTS?

    spanish-> Estaria bien que todos pudieran hablar a partit de cuentas y de no cuentas , con emojis , fotos , videos y todo tipo de archivos, ya se que eso no es facil de hacer , pero se puede conseguir. Eso si, me parece maravillosa la idea de chatear con personas incluyendo a amigos. ESTA MUY NICE 👍🏻

    Stored reply

    1. Reply

      ¡Muchas Gracias! 🇪🇸 Trabajamos en añadir nuevas funciones para LiveChat clientes, incluyendo los emojis!

  12. jerrycahyono1278
    5.0

    there is no live chat at mobile view site

    hi, how come I couldn't find live chat at mobile view site?

    Stored reply

    1. Reply

      Hi, I'm pretty sure we can fix that. Can you please chat with us at our 24/7 chat support? Our Support Heroes are always there to help.

  13. shahzaibshah1995
    5.0

    Live chat

    My costumers easily uses this site and most facilities of you

    Stored reply

    1. Reply

      That's great. Just made my day.

  14. paesdeandrade8
    5.0

    LiveChat integrado - Rápido, fácil e eficiente

    Parabéns pela solução integrada. Conseguimos registrar os chamados e aumentar a visibilidade do nosso site, graças a ferramenta!

    Stored reply

    1. Reply

      I should start learning Portuguese. For sure. And yes, thanks for you kind words @paesdeandrade8!

  15. annasnetkova13
    5.0

    Olga

    very good

    Stored reply

    1. Reply

      Thank you, happy to hear that LiveChat is helpful! 🙌

  16. BelleValoure
    5.0

    Great

    Works great for my Runway Clothing Fashion store www.bellevaloure.com

    Stored reply

    1. Reply

      Thank you, really great to hear that 🎉

  17. ejiki-toys
    5.0

    Отличная программа!

    Очень помогает при обратной связи. Если клиент не нашёл полезной информации на сайте, то он просто уходит. Понятно, что обычным предпринимателям сложно максимально эффективно настроить свой сайт, а эта форма обратной связи позволяет потенциальным клиентам оставлять свой номер телефона и, если Вам действительно есть, что предложить, то вперёд на общение с клиентом! Первая программа на маркете, которая мне по настоящему понравилась.

    Stored reply

    1. Reply

      Thank you @ejiki-toys, happy to hear that LiveChat helps in your communication with visitors!

  18. markokrstic
    5.0

    Great app

    Great app for websites who have online stores!

    Stored reply

    1. Reply

      Thanks, we're doing our best offering some nice, additional e-commerce functionalities. Hope you have already tried out our sales tracker feature.

  19. bolaodovale
    5.0

    Massa

    muito bom mesmo!

    Stored reply

    1. Reply

      Thank you! 🙌

  20. quadrangularbv
    5.0

    legal

    muito bom!!!

    Stored reply

    1. Reply

      That's great to hear 🎉

  21. globoszeppelin
    5.0

    chat

    muy buena

    Stored reply

    1. Reply

      Thank you!

  22. analesieabram
    5.0

    great

    alwsome

    Stored reply

    1. Reply

      Great to hear that, looking forward to still having you as our LiveChat user!

  23. dvdalvina
    5.0

    Wow

    Muito Legal

    Stored reply

    1. Reply

      Happy to hear, thank you 🎉

  24. officialjuliocezar
    5.0

    Ótimo!

    ;)

    Stored reply

    1. Reply

      Thank you!

  25. cmodceb
    5.0

    Wow!

    That's just great!

    Stored reply

    1. Reply

      Thank you for leaving us a review!

  26. gerasilva714
    5.0

    awesome!

    pretty simple to use, great interface!

    Stored reply

    1. Reply

      Thanks, happy to hear you like it! :)

  27. licemmanuelgarcia
    5.0

    lenguage

    i woulk like that all menu will be in spanish for my customers

    Stored reply

    1. Reply

      Hey, thank you for reaching out with this issue. Did you know you can customize the language of your chat in the language customization section? https://my.livechatinc.com/settings/language

  28. acerre
    5.0

    Vocês pensam em tudo!!!

    Excelente!!!

    Stored reply

    1. Reply

      Thank you and happy to have you as our user! 🙌

  29. familiaabencoada459
    5.0

    muito bom

    boommm

    Stored reply

    1. Reply

      Great to hear, thank you!

  30. imperiousstars
    5.0

    Autumnsblack

    thought this would be nice on the site

    Stored reply

    1. Reply

      Thank you and we're really happy you like LiveChat solution!

  31. hectorudoka
    5.0

    I love this...

    just PERFECT

    Stored reply

    1. Reply

      Happy to hear, thank you! 🙌

  32. deijanesbitt1234
    5.0

    Wow

    This is so cool

    Stored reply

    1. Reply

      Happy to hear that, thank you 🙌

  33. esalaz14
    5.0

    Muy Bien Hecho

    Esto también es muy importante ponerlo en mi página

    Stored reply

    1. Reply

      ¡Gracias!

  34. akkifrombhopal10
    5.0

    fab

    Fantastic

    Stored reply

    1. Reply

      Happy to hear, thank you! 🙌

  35. balibcs
    5.0

    Free More Help, EXCELLENT

    This is Help Me to Talk With our Costumer... Thanks It's Free!!

    Stored reply

    1. Reply

      So happy to hear LiveChat helps you connect with customers! 🙌

  36. theurbanmonkeysoffic
    5.0

    excellent !!!

    So amazing...God for my Website Thanks...You guys are awesome

    Stored reply

    1. Reply

      Always happy to help our customers grow their businesses, thank you!

  37. wellingtonjaison
    5.0

    gostei

    massa

    Stored reply

    1. Reply

      Thank you!

  38. lexingtonemployment
    5.0

    Love it!

    Very helpful, easy, and fun to use. I love how it alerts you of each new message. Great job guys!

    Stored reply

    1. Reply

      Great to hear that, thank you! 🎉

  39. cangluv
    5.0

    cai

    simply amazing!

    Stored reply

    1. Reply

      Happy to hear, thank you!

  40. sepu8224
    5.0

    AWESOME

    This app is amazing. I have tested it on my site and it works flawlessly. I also have it on my iphone so my clients have access to ask questions any time. This works PERFECTLY and the app is just overall WONDERFUL. Kudos to the LiveChat team.

    Stored reply

    1. Reply

      That's great to hear and happy to have you as our user, looking forward to creating the best live chat solution for our customers!

Plan comparison

Pricing & Plans

From $19 / month14-day free trial
Paid plan

Starter

$16 / month

$192 billed yearly Save 15% yearly

$19 / month

  • 60-day chat history
  • Chat widget customization
  • Ticketing system
Paid plan

Team

$33 / month

$396 billed yearly Save 15% yearly

$39 / month

  • All from Starter
  • Reporting and analytics
  • File sharing
Detailed App featuresCompare all 6 structured features
Comparison of 2 pricing plans
FeaturePaid planStarterPaid planTeam
ReportingReceive chat and ticket reports, as well as daily information about your license.Daily summaryIncluded
Ticketing SystemReceive tickets from email, chat and the contact form.IncludedIncluded
Unlimited Chat HistoryStore your chat history for 60 days or an unlimited amount of time, depending on the plan you choose.60-day chat historyIncluded
Chat widget customizationCustomize the chat widget with different themes and settings to suit your brand and use case.Basic Chat CustomizationIncluded
Chat invitationsProactively reach out to website visitors based on their activity.60-day Chat HistoryIncluded
120+ integrationsFrom email marketing to social, LiveChat integrates seamlessly with a range of popular third-party apps and services, including Mailchimp, HubSpot CRM or Salesforce.IncludedIncluded