Formilla Live Chat
By Formilla.com
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Overview
About this App
Add Formilla Live Chat software to your website and let your visitors chat with you live for support. Answer your users’ questions while boosting customer engagement and building loyalty.
What the listing highlights
- Installs Instantly - You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your site upon installation of this app.
- See Visitors in Real time - Know exactly who is on your website, what web page they're visiting, where they're located, and request chats with them right from the app.
- iPhone & Android Mobile Apps - Chat with customers from anywhere in the world and receive push notifications right to your phone when customers have questions.
- Send live chat messages automatically to visitors on your site to encourage interaction and increase sales
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
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Plan comparison
Pricing & Plans
Free plan available15-day free trial
Basic
Free
Free
- Unlimited Chats
- 1 Chat Agent
- Desktop Apps for Windows & Mac
Premium
Monthly billing only
$9.99 / month
- Unlimited Chats
- Up to 3 Chat Agents
- Mobile Apps for iPhone & Android
Detailed App featuresCompare all 13 structured features
| Feature | FreeBasic | Paid planPremium |
|---|---|---|
| Customize AppearanceCustomize the live chat widget to match your site’s look and feel. Change the widget and text color, fonts, and language text. | Included | Included |
| Live Chat via Mobile DevicesChat via your mobile device by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere! | Included | Included |
| Unlimited Live ChatsChat with your visitors with no limitations. | Included | Included |
| Canned Messages (Saved Replies)Create Canned Messages to respond to customers very quickly! Simply save the full message as a shortcut, and use it to send responses in less than a second! | Up to 5 | Unlimited |
| Live Chat via Web and Desktop AppsUse our intuitive web interface or Windows and Mac apps to live chat with your visitors. | Included | Included |
| Chat HistoryAccess your chat conversation history, and sort, prioritize, and filter conversations to find what you're looking for with ease. | Last 60 days | Unlimited |
| Language SupportCustomize the text of your live chat button/widget in any language of your choice. Customize the English text or modify it to read in Spanish, Portuguese, Italian, French, Polish, Chinese, and more! | Included | Included |
| Remove Formilla.com BrandingWe will remove Formilla.com branding from your chat widget, upon request. | Not included | Included |
| Smart Messages (Automatic popup message)Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios. | Not included | Included |
| File SharingAllow site visitors & agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors or agents. | Not included | Included |
| Real-time Visitor MonitoringView the most active visitors on your site in real-time, and request a chat with any of them! | Not included | Included |
| Custom Schedule (Hours of Operation)Set a custom schedule and your chat widget will appear online during the time frame specified. Your chat widget will appear offline outside of your configured settings. | Not included | Included |
| Custom Pre-chat FormAsk visitors to fill out Name, Email, Phone, or other Custom Fields before starting a chat. | Not included | Included |