App Market Index

JivoChat Live Chat

By JivoSite

Best Communication Tool For Your E-Commerce

Wix marketplace
  • Verified by Wix

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • Interact with Visitors interact-with-visitors Visible
  • Exclude from Studio exclude-from-studio
  • test123 test123
  • adiCollection adicollection
  • Chat Apps chat-apps
  • Business Tools business-tools
  • Exclude from EditorX exclude-from-editorx
  • Adi App List 2 adi-app-list-2
  • Verified verified
  • Random Test random-test
App Market Index analysis No public analysis badge
Rating
Pricing Free plan available 14-day free trial
Marketplace Currently listed

Overview

About this App

Jivo is an omnichannel business messenger that is designed for e-commerce websites. JivoChat lets you use one convenient platform to handle all of your clients' requests whether it is coming from live chat widget on your website, your social media accounts, your support e-mails or calls to your phone. Forget about using 100s of browser tabs or apps to manage your business communications. With its powerful CRM features, it lets you control your customer service better than ever; all communication history with your clients is in one place, you can progress-track your clients easily. Track your visitors in real-time and engage them at the right moment. With smart triggers, you can show them the right message at the right time to invite them to chat with you, a proven gesture just like you would approach them in your offline store. JivoChat also satisfies your phone needs. You can purchase phone numbers and connect your existing phone to make/receive calls from/to your Jivo app. The keyword is "one app to rule them all"! Try us for 14 days, you won't regret. Our support is 24/7 and the most helpful you can find around, so please don't hesitate to reach us.

What the listing highlights

  • Connect all of your communication channels and handle it from a single app
  • Engage with your visitors in real-time and convert them to paying customers
  • Manage your customers efficiently with in-app CRM as a team
  • Offer calls to your visitors via live chat widget and/or connect your phone number to make/receive calls via Jivo

Developer-written tags

  • jivochat
  • chat
  • live
  • support
  • help

Additional product media

Promotional media

JivoChat Live Chat banner
Banner

Videos

External video Open video in a new tab

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
  1. 5 stars
    82.6% 57 reviews
  2. 4 stars
    7.3% 5 reviews
  3. 3 stars
    1.5% 1 review
  4. 2 stars
    1.5% 1 review
  5. 1 star
    7.3% 5 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 0 (percentage unavailable) vs previous 30 days

0 Reviews in the selected 30 days and 0 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 71 preserved Reviews with at least one stored reply. Median and P75 use 53 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
53
Median first reply
860.9 days
P75 first reply
1,239.4 days

Stored publication state

Current stored state across 71 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
69 97.18%
Unpublished
2 2.82%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 0 of 57 stored published 5★ Reviews.
0 0%
Very suspicious 0 of 57 stored published 5★ Reviews.
0 0%
Extremely suspicious 0 of 57 stored published 5★ Reviews.
0 0%
Suspicious unpublished 0 of 71 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
0 0%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
35
Peak Review month
Mar 2019 · 7

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Unpublished2 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

Show other reviews by reviewer
  1. soltanaltaebbic
    5.0

    chat online

    فضلا الاحترام

  2. truecarehomesoluti
    1.0

    Terrible

    I installed it on my website, it doesn't appear there and it's impossible to be removed.

  3. ferasjw2024
    5.0

    its just amizing

  4. nexusl3440x
    5.0

    It’s sh##

    Don’t recommend, what did you do to code or make this just slap a title and a pfp, doesn’t work

  5. romicloud32
    1.0

    Do not recommend

    It just doesn't work as they say!!!

  6. canercinar34
    5.0

    Hi Jivo Live Chat ...

    Sosyal Topluluk & Arkadaşlık Platformu kurdum siteye üye olan kullanıcıların diğer kullanıcılarla görüntülü ve sesli sohbetler yapabileceği bir uygulama arıyorum. Acaba Jivo Live Chat istediğim özelliklere uygunmudur ? Siteye üye olan tüm kullanıcılar diğer üyelerle görüntülü sohbetler yapmasını düşünmüştüm.Bu konuda yardımcı olursanız sevinirim. Kurduğum Site Linki aşağıya bıraktım incelermisiniz... https://sosyaleglence.wixsite.com/sosyaltopluluk/sosyaleğlence

    Stored reply

    1. Reply

      Merhabalar, JivoChat, site ziyaretçilerinizle, işletmeniz arasındaki iletişime yardımcı olabilirken, site ziyaretçilerinizin ya da üyelerinizin arasındaki iletişimi organize etmek için şimdilik yardımcı olamıyoruz. Ancak siteniz için ziyaretçilerinize anlık canlı destek sunmak isterseniz Jivo'yu kullanabilirsiniz.

  7. chennupatirafael
    5.0

    good

    Stored reply

    1. Reply

      Thank you very much for your review! :)

  8. dorch3
    4.0

    Great App

    Great App

    Stored reply

    1. Reply

      Thank you very much for your review! <3

  9. cortadomedya
    5.0

    evet

    Stored reply

    1. Reply

      Teşekkür ederim!

  10. worldwidewebsites
    5.0

    Fantabulos

    Its amazing though I will say one thing if I could get all the premium features for free I would LOVE that.

    Stored reply

    1. Reply

      Hi my dear user, thanks for your positive feedback! We are always open to hear our clients and help them to improve their sales even if they are using the FREE version. We also can help you to increase your sales by giving you few days under the PRO version. Please, contact us so our success team will assist you in a proper way. The Jivo Team.

  11. fieladvisors
    1.0

    Complicated Mobile set-up

    Facing the complications in doing the set- up in mobile.

    Stored reply

    1. Reply

      Hello there! Thanks for your feedback. What type of issues are you facing? Could you please share further details? If you could contact our team at jivochat.com, we'd really appreciate it. We are available to help you on fixing this issue. By the way, our mobile users always prefer to finish setting up the live chat widget from the Desktop app. We're sure we can get your 5-stars review 😁😊

  12. radio-ddr
    5.0

    Live Chat noch besser zu machen und hinterlasse eine Bewertung.

    Stored reply

    1. Reply

      Vielen Dank für Ihre Bewertung

  13. secretcoder3
    1.0

    great

    Stored reply

    1. Reply

      Hello there! Thanks in advance for your feedback :) Could you please let us know the reason why you reviewed us with only 1-star and left a comment "great"at the same time? :) We'd like to help you with anything you need - our goal is to reach the 5-stars giving you a better experience with Jivo.

  14. serhancicek
    5.0

    güzel

    güzel

  15. wellplanner
    5.0

    Excelente!

    Jivo ha sido la mejor App que he encontrado para dar atención a nuestros clientes, ha sido mucho más de lo que esperaba y ha ayudado a tener mejor organizado a nuestro equipo y poder brindar un mejor servicio. 1000% recomendada!

    Stored reply

    1. Reply

      ¡Muchas gracias por sus comentarios! Eso nos da más fuerza para seguir ofreciéndote la mejor aplicación de chat del mundo.

  16. leksihen
    5.0

    Never though it could be this easy!

    Launch was a piece of cake. When stumbled into questions, Jivochat's customer service exceeded all my expectations, so in addition to launch, tuning our chat service to even better was also world class-level!

    Stored reply

    1. Reply

      Thank you so much for your amazing review! We do our best to give you the best experience possible and are so glad to hear from you! May the JIVOPower be always with you!

  17. findagoodboss
    5.0

    Won't be able to upgrade

    The apps is awesome! However, I won't be able to pay to upgrade. https://manage.wix.com/apps/upgrade/jivo-live-chat?metaSiteId=df072913-606f-401d-a6bf-90b38e9d05c3&pp_origin=GFPP

    Stored reply

    1. Reply

      Thank you so much for your review! Sorry to hear about the upgrade. We are doing our best to serve you with the best service with the lower investment possible. May the JIVOPower be always with you!

  18. avtotlx
    5.0

    Нормуль

  19. protector8
    5.0

    Una app bastante completa

    Prácticamente encontramos en Jivo todo lo que necesitamos para configurar la plataforma de comunicaciones de nuestro negocio. Tienen muy buenas integraciones, la app es intuitiva, muy estable y nos permite ser más competitivos. Felicitaciones!

    Stored reply

    1. Reply

      ¡Muchas gracias por sus comentarios! Eso nos da más fuerza para seguir ofreciéndote la mejor aplicación de chat del mundo.

  20. dersakademi
    5.0

    Çok güvenli bir uygulama

    Jivo, sohbet penceresini yönetme biçiminde çok profesyonel görünüyor. IP'yi engelleyebilir ve görüntüleyebilirsiniz, ki benim için tüm bunlara çok yeni başladığım için, istenmeyen insanlara cevap vereceğim şekilde mükemmel görünüyor. Kullanımı çok basit ve en önemlisi, ücretsiz bir sürüm için ciddi bir web sitesi sohbetinin her yönünü kapsayacak kadar yeterli araca sahip olmasıdır. Teşekkürler Jivo.

Plan comparison

Pricing & Plans

Free plan available14-day free trial
External pricing

Basic

External pricing

External pricing

  • Up to 5 agents
  • 2 months storage
  • Customization of the widget
Paid plan

Pro

$19 / month

Billed yearly Save 34% yearly

$29 / month

  • Automatic Messages
  • Transfer chat between agents
  • File transfer and visitor's monitor
Paid plan

Enterprise

$38 / month

Billed yearly Save 36% yearly

$59 / month

  • Modules Included
  • Advanced Jivo features
  • VIP
Detailed App featuresCompare all 12 structured features
Comparison of 3 pricing plans
FeatureExternal pricingBasicPaid planProPaid planEnterprise
Unlimited Omnichannel ChatsVisitors can contact you via live chat on your site, Facebook, call you or send email. You get to answer all your messages in one place.IncludedIncludedNot included
Archive Storage PeriodAll your conversations at one place.2 monthsUnlimitedNot included
Quick & Easy SetupNo installation required, just open a browser to get started.IncludedIncludedNot included
Mac, Windows, Mobile AppsThe desktop version is available for Windows and Mac OS. Our mobile apps for Android and iOS lets you answer customers from anywhere.IncludedIncludedNot included
Chat Widget in 24 LanguagesWe've already translated the chat widget to the most popular languages, so you can just choose a language you need.IncludedIncludedNot included
Contacts Info CollectionShow a contact form within chat widget to get more information about the visitor you will chat with.IncludedIncludedNot included
CRM FeaturesTags, statuses, reminders, assigned agents, and many more! Jivo will cover all of your basic CRM needs.Not includedIncludedNot included
File TransferSend files to your visitors or get files from your visitors.Not includedIncludedNot included
Chat Transfer Between AgentsTransfer a chat to your colleague or invite them to help a customer together.Not includedIncludedNot included
Monitor Website VisitorsSee who's visiting, what are they looking at and where did they come from. You can also engage anyone browsing your site in a live conversation!Not includedIncludedNot included
Proactive InvitationsEngage more visitors in chat automatically with flexible pop up settings.Not includedIncludedNot included
One-Tap CallingVisitors can instantly call your agents with one tap on their phones.Not includedIncludedNot included