Wix Bookings

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1. ReplyJune 28, 2026, 10:53

   Hi, Thanks a lot for your feedback. Needing to refresh before the calendar works is not expected. This is usually a loading/caching issue we can investigate. Please reach out so we can look at your live site directly: https://www.wix.com/contact . You can also check https://status.wix.com for any active incidents.

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1. ReplyJune 29, 2026, 10:27

   Hi, Thank you for the detailed feedback. A few of these are addressable today (e.g. email reminders via Automations as a backup), but the WhatsApp delivery and mobile cache issues you describe aren't expected and we'd like to look into them. Please reach out so we can investigate: https://www.wix.com/contact .

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1. ReplyNovember 2, 2025, 08:23

   Hi, Thank you for letting us know about the trouble you’re having with the bookings calendar. We understand how frustrating it is to spend so much time and still not see the calendar on your site. Please double-check that you’ve added the booking calendar or widget to your page in the Wix Editor. Here’s a guide that can help: https://support.wix.com/en/article/wix-bookings-adding-and-setting-up-the-next-availability-widget If you still can’t get it to work, please contact Wix Customer Care with more details and they’ll help you further: https://www.wix.com/contact Thank you for your patience and feedback. Best, Wix Bookings team

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1. ReplyNovember 2, 2025, 07:59

   Hi, I'm really sorry to hear you had this experience, please contact us in customer care so we can help and resolve the issue: wix.com/contact Best, Wix Bookings team

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1. ReplyOctober 15, 2025, 11:23

   Hi, thank you so much for sharing your feedback and explaining your situation so clearly. We understand how inconvenient it is for your online clients to be required to fill in their postal addresses, especially for remote or digital services. Currently, the option to make the client address optional or hide it at checkout for online services isn’t available in Wix Bookings, but we are working on a solution that is supposed to come out in the very near future.

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1. ReplySeptember 27, 2025, 06:47

   Hi, Thank you for reaching out and sharing your concerns. We understand that being asked to upgrade when you already have a Premium Plan can be very confusing. Wix Bookings requires a Business Premium Plan (Core/Business Basic or higher) to access all features - if your current plan is not one of these, you may be prompted to upgrade. You can read more here: https://support.wix.com/en/article/wix-bookings-upgrading-wix-bookings-to-a-business-premium-plan Additionally, about customizing the wording in automated Booking emails, it is fully customizable, here is more info on how to customize your emails: https://support.wix.com/en/article/wix-bookings-managing-your-outbound-client-emails#customizing-your-outbound-client-emails We appreciate your feedback! Best, Wix Bookings team.

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1. ReplyAugust 31, 2025, 07:29

   Hi, Thank you so much for your feedback! We understand it can be confusing to remove the calendar. You can uninstall the Wix Bookings calendar by following this guide: https://support.wix.com/en/article/wix-bookings-deleting-wix-bookings. If you run into any trouble or need extra help, our support team is always here: https://www.wix.com/contact Thanks again for letting us know—your feedback helps us improve!

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1. ReplyJuly 14, 2025, 09:09

   Hi there, Thank you for your feedback and for sharing your experience. You’re right—Wix Bookings was designed primarily for service-based businesses, and it’s not an ideal fit for managing bookings for guesthouses or hotels. For that type of use case, we recommend checking out Wix Hotels- https://www.wix.com/app-market/web-solution/wix-hotels, which is built specifically to support room-based reservations. We really appreciate you taking the time to share your input—it helps us better understand the needs of different businesses. Best, Wix Bookings team

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1. ReplyJuly 14, 2025, 09:04

   Hi there, We’re truly sorry to hear about your experience and want to thank you for taking the time to share such detailed feedback. From what you described, it sounds like you’ve either encountered multiple bugs or experienced unexpected behavior in the setup flow—this is definitely not the experience we aim to provide. We’ll be reaching out to you via email shortly to try and help resolve the issues you mentioned and make sure everything is working as expected. Thank you again for your feedback, Wix Bookings team

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1. ReplyJuly 14, 2025, 08:53

   Hi there, Thank you for your feedback and for sharing your experience. This is a known request and we’re actively considering it for future updates. In the meantime, we recommend voting for this feature here so you’ll be notified when it becomes available: https://support.wix.com/en/article/wix-bookings-request-request-percentage-based-deposits Thanks again for helping us improve, Wix Bookings team

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1. ReplyMay 26, 2025, 11:17

   Hi there, Thanks for reaching out with this feedback, I’m sorry to hear about your frustration with the platform and would like to help with what I can. 1. As for exporting a list of class participants, you can accomplish this from the manage participants and booking list pages after you filter out the relevant participants. 2. As for contact between instructors and students, a way for them to contact each other from the platform is through email and the Wix inbox. You can also send bulk emails for feedback from the manage participants page when you select their checkboxes then you can see some bulk actions including “send message”. 3. As for discounts on pricing plans and waitlist on desktop, it is in our roadmap to add these features in the future so please stay tuned. 4. I’m sorry that your experience with our customer care was lacking the support you were looking for and I’ll pass this feedback forward. Let me know if you have any other questions! Tal from Wix Bookings

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1. ReplyMay 11, 2025, 15:28

   Hi, Thanks for reaching out! You’re right—at the moment, clients cannot schedule recurring appointments directly through the live site. You’re welcome to vote for this feature here, so we can keep you updated once it’s available: 👉 https://support.wix.com/en/article/wix-bookings-request-allowing-clients-to-book-multiple-recurring-appointments-in-a-single-checkout As an alternative, you can enable the booking cart, which allows clients to add multiple sessions to their cart and book them all together in one checkout. Learn more here: 👉 https://support.wix.com/en/article/wix-bookings-adding-a-cart-to-your-site Let me know if you have any other questions—we’re happy to help! Best regards, Kristina from Wix Bookings Team

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1. ReplyMarch 20, 2025, 12:05

   That doesn’t sound right, you should be able to share your booking sessions without any issues. If the problem is still happening, we’d love to help sort it out. Please reach out to our support team so we can take a closer look and make sure everything is working as expected.

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1. ReplyMarch 13, 2025, 15:47

   Hi, this is Osher from the Wix Bookings team. I’m really sorry to hear about the issues you've experienced. To assist you further, we’ve opened a support ticket on your behalf. Please check your inbox for an update from our team. If you have any additional questions, please don't hesitate to contact us.

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1. ReplyFebruary 23, 2025, 12:14

   Hi, Thank you for your message! You have configured cancellation fees on your booking policy while your connected payments providers aren't supported with this option. You can read more in https://support.wix.com/en/article/wix-bookings-saving-and-charging-clients-credit-cards. So either connect one of the supported providers or don't require card on file under the booking policy settings. You can always contact customer support about such issues.