Wix Bookings

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1. ReplyJune 28, 2026, 10:53

   Hi, Thanks a lot for your feedback. Needing to refresh before the calendar works is not expected. This is usually a loading/caching issue we can investigate. Please reach out so we can look at your live site directly: https://www.wix.com/contact . You can also check https://status.wix.com for any active incidents.

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1. ReplyJune 29, 2026, 10:27

   Hi, Thank you for the detailed feedback. A few of these are addressable today (e.g. email reminders via Automations as a backup), but the WhatsApp delivery and mobile cache issues you describe aren't expected and we'd like to look into them. Please reach out so we can investigate: https://www.wix.com/contact .

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1. ReplyNovember 2, 2025, 08:23

   Hi, Thank you for letting us know about the trouble you’re having with the bookings calendar. We understand how frustrating it is to spend so much time and still not see the calendar on your site. Please double-check that you’ve added the booking calendar or widget to your page in the Wix Editor. Here’s a guide that can help: https://support.wix.com/en/article/wix-bookings-adding-and-setting-up-the-next-availability-widget If you still can’t get it to work, please contact Wix Customer Care with more details and they’ll help you further: https://www.wix.com/contact Thank you for your patience and feedback. Best, Wix Bookings team

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1. ReplyNovember 2, 2025, 07:59

   Hi, I'm really sorry to hear you had this experience, please contact us in customer care so we can help and resolve the issue: wix.com/contact Best, Wix Bookings team

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1. ReplyOctober 15, 2025, 11:23

   Hi, thank you so much for sharing your feedback and explaining your situation so clearly. We understand how inconvenient it is for your online clients to be required to fill in their postal addresses, especially for remote or digital services. Currently, the option to make the client address optional or hide it at checkout for online services isn’t available in Wix Bookings, but we are working on a solution that is supposed to come out in the very near future.

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1. ReplySeptember 27, 2025, 06:47

   Hi, Thank you for reaching out and sharing your concerns. We understand that being asked to upgrade when you already have a Premium Plan can be very confusing. Wix Bookings requires a Business Premium Plan (Core/Business Basic or higher) to access all features - if your current plan is not one of these, you may be prompted to upgrade. You can read more here: https://support.wix.com/en/article/wix-bookings-upgrading-wix-bookings-to-a-business-premium-plan Additionally, about customizing the wording in automated Booking emails, it is fully customizable, here is more info on how to customize your emails: https://support.wix.com/en/article/wix-bookings-managing-your-outbound-client-emails#customizing-your-outbound-client-emails We appreciate your feedback! Best, Wix Bookings team.

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1. ReplyAugust 31, 2025, 07:29

   Hi, Thank you so much for your feedback! We understand it can be confusing to remove the calendar. You can uninstall the Wix Bookings calendar by following this guide: https://support.wix.com/en/article/wix-bookings-deleting-wix-bookings. If you run into any trouble or need extra help, our support team is always here: https://www.wix.com/contact Thanks again for letting us know—your feedback helps us improve!

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1. ReplyJuly 14, 2025, 09:09

   Hi there, Thank you for your feedback and for sharing your experience. You’re right—Wix Bookings was designed primarily for service-based businesses, and it’s not an ideal fit for managing bookings for guesthouses or hotels. For that type of use case, we recommend checking out Wix Hotels- https://www.wix.com/app-market/web-solution/wix-hotels, which is built specifically to support room-based reservations. We really appreciate you taking the time to share your input—it helps us better understand the needs of different businesses. Best, Wix Bookings team

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1. ReplyJuly 14, 2025, 09:04

   Hi there, We’re truly sorry to hear about your experience and want to thank you for taking the time to share such detailed feedback. From what you described, it sounds like you’ve either encountered multiple bugs or experienced unexpected behavior in the setup flow—this is definitely not the experience we aim to provide. We’ll be reaching out to you via email shortly to try and help resolve the issues you mentioned and make sure everything is working as expected. Thank you again for your feedback, Wix Bookings team

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1. ReplyJuly 14, 2025, 08:53

   Hi there, Thank you for your feedback and for sharing your experience. This is a known request and we’re actively considering it for future updates. In the meantime, we recommend voting for this feature here so you’ll be notified when it becomes available: https://support.wix.com/en/article/wix-bookings-request-request-percentage-based-deposits Thanks again for helping us improve, Wix Bookings team

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1. ReplyMay 26, 2025, 11:17

   Hi there, Thanks for reaching out with this feedback, I’m sorry to hear about your frustration with the platform and would like to help with what I can. 1. As for exporting a list of class participants, you can accomplish this from the manage participants and booking list pages after you filter out the relevant participants. 2. As for contact between instructors and students, a way for them to contact each other from the platform is through email and the Wix inbox. You can also send bulk emails for feedback from the manage participants page when you select their checkboxes then you can see some bulk actions including “send message”. 3. As for discounts on pricing plans and waitlist on desktop, it is in our roadmap to add these features in the future so please stay tuned. 4. I’m sorry that your experience with our customer care was lacking the support you were looking for and I’ll pass this feedback forward. Let me know if you have any other questions! Tal from Wix Bookings

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1. ReplyMay 11, 2025, 15:28

   Hi, Thanks for reaching out! You’re right—at the moment, clients cannot schedule recurring appointments directly through the live site. You’re welcome to vote for this feature here, so we can keep you updated once it’s available: 👉 https://support.wix.com/en/article/wix-bookings-request-allowing-clients-to-book-multiple-recurring-appointments-in-a-single-checkout As an alternative, you can enable the booking cart, which allows clients to add multiple sessions to their cart and book them all together in one checkout. Learn more here: 👉 https://support.wix.com/en/article/wix-bookings-adding-a-cart-to-your-site Let me know if you have any other questions—we’re happy to help! Best regards, Kristina from Wix Bookings Team

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1. ReplyMarch 20, 2025, 12:05

   That doesn’t sound right, you should be able to share your booking sessions without any issues. If the problem is still happening, we’d love to help sort it out. Please reach out to our support team so we can take a closer look and make sure everything is working as expected.

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1. ReplyMarch 13, 2025, 15:47

   Hi, this is Osher from the Wix Bookings team. I’m really sorry to hear about the issues you've experienced. To assist you further, we’ve opened a support ticket on your behalf. Please check your inbox for an update from our team. If you have any additional questions, please don't hesitate to contact us.

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1. ReplyFebruary 23, 2025, 12:14

   Hi, Thank you for your message! You have configured cancellation fees on your booking policy while your connected payments providers aren't supported with this option. You can read more in https://support.wix.com/en/article/wix-bookings-saving-and-charging-clients-credit-cards. So either connect one of the supported providers or don't require card on file under the booking policy settings. You can always contact customer support about such issues.

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1. ReplyJanuary 12, 2025, 09:33

   Hi, Thank you for your feedback. I understand your frustration and want to help. The Sync Calendar feature allows you to synchronize events between your personal and Wix calendars. If you'd like to set specific hours of availability, you can do so by going to Settings > Booking Settings > Default Hours in your dashboard and updating your Working Hours. This will ensure that clients only see the time slots when you're available. For distance-based pricing, You can vote for this feature and get notified once it's released by visiting this link: https://support.wix.com/en/article/wix-bookings-request-setting-different-price-rates-based-on-service-locatio In the meanwhile you can use Dynamic Pricing by setting the price type to Varied Prices. This allows you to customize pricing based on distance—for example, one price for up to 10 km and another for up to 20 km. We value your feedback and will take it into consideration. Let us know if you have further questions! Shani, Wix Bookings Team

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1. ReplyNovember 6, 2024, 09:56

   Hi, this is Bar from Wix Bookings :) I’ve sent you a personal email because we would love to hear more details about the problem you encountered. Looking forward to your response via email, Bar and the Wix Bookings team

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1. ReplyNovember 3, 2024, 10:13

   Hi, this is Liat from the Wix Bookings team. I understand your frustration, and I appreciate you bringing this up. Please be assured that we take your feedback into consideration and will do our best to allow staff members' names to be displayed. Thank you for writing to write to us. Liat and the Wix Bookings team.

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1. ReplyOctober 20, 2024, 07:41

   Hi, this is Carmel from the Wix Bookings team, To delete the app, go to "Apps" on the left toolbar of your dashboard -> select "Manage Apps," click the three dots next to the app, and choose "Delete." Hope this helps, Carmel and the Wix Bookings team.

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1. ReplyOctober 20, 2024, 07:36

   Hi, this is Carmel from the Wix Bookings team, I understand the frustration, and I appreciate you bringing this up. Wix has recently updated its plans to limit the number of collaborators based on different pricing tiers, and staff members are indeed considered collaborators. For businesses needing more than 15 collaborators, I recommend contacting our support team to explore a custom solution that fits your needs. Thank you for taking the time to write to us, Carmel and the Wix Bookings team.

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1. ReplyOctober 13, 2024, 12:09

   Hi , Really appreciate you leaving us a feedback and sorry to hear you are facing issues with the product . To the specific points mentioned, I can already tell you that we are about to release additional settings ('any staff') allowing you to disable selecting a specific staff during the book flow. For the 2nd point raised, you can actually define this in your settings : Go to Editor (Select Mobile view at the top) / booking Calendar / Settings/ Layout/ Select Monthly view - This should do the job . The 3rd point mentioned is indeed a known issue we have in our backlog and we are actively working on this. I suggest you to follow the "New Releases & updates" section to be informed on any new releases in the Product. Thanks again for taking the time to raise these issues , this definitely helps us improving our product. Best, Wix bookings team

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1. ReplySeptember 27, 2024, 10:25

   Thank you for your feedback. We understand the concern about the collaborator limitation. While it's true that all staff members count as collaborators, we want to highlight that each staff member can book their own clients, access their personal calendar, and manage their sessions independently. This feature is designed to streamline your operations. We apologize for any inconvenience and are actively exploring ways to make our plans more flexible and cost-effective. Please reach out to our support team to discuss your specific needs further. Warm regards, Elad from Wix Bookings

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1. ReplySeptember 22, 2024, 09:34

   Hi, Thank you for your review and for being a loyal user over the years! We understand how important it is to offer the earliest booking slot without requiring customers to check each staff member's availability individually. The good news is that we’re already working on this feature! In the meantime, you can vote for this feature and get notified once it's released by visiting this link: https://support.wix.com/en/article/wix-bookings-request-offering-appointments-with-any-available-staff-member Thank you for your patience, and we’re excited to bring this improvement to you soon! Best regards, Rom Lampel Wix Bookings Product

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1. ReplySeptember 9, 2024, 07:38

   Hi, this is Itamar from Wix Bookings :) I’m very sorry to hear about your experience. I would suggest to disconnect and reconnect your sync with Google, and if its still not working, open a ticket for support. Cheers !

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1. ReplySeptember 1, 2024, 11:16

   Hi there, Orly from Wix Bookings here - thanks a lot for your feedback, its an interesting and valid request, we will add it to our list and definitely consider it for the future. At the moment the option is, as you said, to use our Cart feature. We really appreciate your feedback, and BTW - you have a very lovely site! Best, Wix Bookings Team

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1. ReplyAugust 4, 2024, 14:32

   Hi, this is Avner from Wix Bookings. Thanks for the feedback. Hiding the staff selection is definitely on our backlog. Thanks, Avner

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1. ReplyJune 26, 2024, 11:51

   Hello, I'm sorry to hear about your experience with our app, and thank you for your feedback. Currently, you can create a Multi-Day Service for up to 99 hours. You can find more information about this feature here: https://support.wix.com/en/article/wix-bookings-creating-a-multi-day-service We are actively working to expand this feature further. You can check for updates here: https://support.wix.com/en/article/wix-bookings-request-creating-a-multi-day-service Best, Wix Bookings Team

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1. ReplyJune 17, 2024, 07:25

   Hi, Thank you for reaching out to us! I recommend you to view the relevant page on editor, then click on the relevant component and use the display settings in order to customize which service details will be displayed to your customers. For further assistance, feel free to reach out our customer care: https://support.wix.com/en/article/contacting-wix-customer-care-for-support. Best, Ophir from Wix Bookings

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1. ReplyJune 10, 2024, 11:03

   I appreciate your feedback. In regards to section 1, we are aware of this request and would appreciate your vote here: https://support.wix.com/en/article/wix-bookings-request-creating-multiple-schedules-for-a-course In regards to section 2, maybe you could elaborate a little more on what you're asking for? Thanks, Liat from Bookings

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1. ReplyMay 29, 2024, 08:37

   Thank you for your feedback. I have reached out to you via email to gather more details about the issue so we can address it effectively. Looking forward to your response. Elad from Wix Bookings team.

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1. ReplyApril 16, 2024, 12:23

   Bonjour Proxiluz, L'équipe de Wix Bookings travaille actuellement à une intégration avec Wix Multilingual, et celle-ci devrait être prête à l'automne prochain. Merci pour votre commentaire, et votre vote pour la fonctionnalité, qui nous permet de vous satisfaire au mieux. Bien à vous, Laura de l'équipe Wix Bookings.

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1. ReplyApril 10, 2024, 14:42

   Hi there, thank you for your feedback we highly appreciate it. As for your feedback, I'm sorry that our product didn't meet your expectations but I think that some of the requirements you described are already exists: 1.  The book button can take first to the service page instead of directly to the calendar(the same as courses), please check your settings in the service list in the Editor. 2. In regards to general feedback, I suggest you check out the "Events" app. It may be better suited to businesses hosting one-time events or classes. Thanks, Carmel from the Bookings team

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1. ReplyMarch 17, 2024, 10:47

   Hi Chloe, thanks for your feedback. I have took a look at your site, I see the service defined as free. It means in terms of booking flow that the users don't need to enter card details, but they will be sent at the end to a page where the price is "0". It is free for the clients. Is it the thing that you want to change? or something else? I Hope this helps. Feel free to contact support if you need help setting it up. Wix Bookings team.

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1. ReplyMarch 10, 2024, 18:02

   Hi, We're sorry for any frustration you've encountered while using Wix Bookings App. Your feedback is priceless, and we're committed to adding the gaps you're raising. Regarding gaps in our bookings forms - we are planning adding much improved form capabilities, including multiple choice and drop downs in our backlog - and this feature is coming up in the following months. Sorry again for the inconvenience, The Wix Bookings team

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1. ReplyFebruary 11, 2024, 15:46

   Thank you for sharing your experience with us. We understand your frustration and want to ensure you have the best solution for your ticket-selling needs. It sounds like Wix Events might better suit your requirements for selling tickets. Their platform offers robust features tailored specifically for event ticketing. We appreciate your feedback and hope you find the perfect fit for your ticket-selling endeavors. If you have any further questions or need assistance with anything else, please don't hesitate to reach out.

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1. ReplyFebruary 11, 2024, 15:44

   Thank you for taking the time to share your thoughts with us. Your feedback is invaluable as we strive to improve Wix Bookings. I want to assure you that we are actively working on implementing new features, including the ability to book recurring sessions. Your suggestion is highly appreciated and we encourage you to vote for this feature request to help us prioritize it effectively. Rest assured, once this feature is available, you'll be among the first to know. Thank you again for your support and patience. https://support.wix.com/en/article/wix-bookings-request-allowing-clients-to-schedule-recurring-class-sessions-and-appointments

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1. ReplyJanuary 4, 2024, 12:44

   Thank you for your feedback, We are working on this gap so stay tuned! Have a great day, Maya from Wix

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1. ReplyDecember 7, 2023, 11:51

   Hi Isabel, Thank for your feedback. We are constantly working on improving our booking flow to make it easier and shorter. We are enabling the directing of bookings to internal pages so you can link buttons on your site to inter booking pages or share link to a service calendar, where clients can just choose the time and add their personal details. You can find it under "Shareable links" or "Share" in the service list. Best regards, Asaf from the Wix bookings team

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1. ReplyNovember 23, 2023, 13:11

   Hi Katia from Wix Bookings, Thank you for taking the time to write your feedback. I am sorry you are experiencing frustration with the system . We are investing a lot of effort to continuously improve our product capabilities & reliability. I encourage you to contact our customer care in case of any issue encountered: https://www.wix.com/contact Note that you should be able to sync Bookings calendar with Outlook 365 - adding here the support article: https://support.wix.com/en/article/wix-bookings-about-syncing-personal-calendars-with-wix-bookings . Thanks, The Wix Bookings team

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1. ReplyNovember 26, 2023, 13:01

   Hi, thank you for your thorough feedback. I understand not all functionalities you need are currently available within the platform. Few of the ones you mentioned are already in our backlog for next year as we continuously enrich the product. One possibility to extend the product capabilities to your specific needs would be to use our Velo development platform which can allow endless customization via simple code - You can read here more information on this : https://dev.wix.com/docs/develop-websites In addition , you can integrate Reviews in your site by adding a Review third party app available in Wix App Market Best, The Bookings team

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1. ReplyNovember 23, 2023, 13:31

   Hi ,thank you for your feedback ! We appreciate this is an important functionality which is in our product backlog. We pay great attention to our users' requests and you can vote for this feature to be prioritized. Doing so, you will be updated once this is released. https://support.wix.com/en/article/wix-bookings-request-adding-different-types-of-fields-to-the-wix-booking-form Thanks, Wix Bookings team

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1. ReplyOctober 8, 2023, 05:42

   Hi , This is great feedback, thanks for sending it and explaining your experience - we appreciate it and trying to improve all the time. Let me try to explain why it works like that (while you are definitely right that we need to improve it). Editing the booking form is possible through the Wix Dashboard because it’s possible to set different forms for different services (iin the Editor you are not is a specific service context). After you edit the form it’s possible to see the results immediately on the site, there is no need to publish the site like with changes that are made through the Editor. We're working on a new Bookings form in the next few months, aiming for the experience to be improved. All the best, Wix Bookings team

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1. ReplySeptember 26, 2023, 11:49

   Hi from Wix Bookings :) An expert from our team have reached you by email today to help to solve the issue, hope you'll have a better experience soon!