TWIPLA Website Intelligence

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

i These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

1. A

   adishavit74 December 31, 2025, 14:25

   ★★★★★ 1.0 Unpublished

   No Way to Cancel

   Shame on you.

   Stored reply

   1. ReplyDecember 31, 2025, 18:03

      Hi, Thank you for your feedback. We sincerely apologize for the frustration you experienced with the auto-renewal and cancellation process. We are committed to helping you resolve this. Please note that Wix handles all billing and subscription management. Their apps auto-renew by default for continuous service, as outlined in their Terms of Use. If you cannot see the cancellation option, you likely do not have the required Owner permissions. To cancel the subscription, you must either contact the Admin (Owner) and ask them to process the cancellation through the Wix dashboard, or contact Wix Support directly for assistance with verifying ownership and processing the cancellation. We also responded to your specific support request via email today with these full details. We remain available to assist you with any technical issues or functionality questions about our TWIPLA app.

2. D

   danitorresbr October 1, 2025, 17:04

   ★★★★★ 1.0 Unpublished

   Cancelamento/ suporte não fuciona

   Quero o cancelamento imediato do plano, não tenho interesse no recurso pelo preço abusivo, peço o imediato cancelamento da cobrança em meu cartão de crédito, com base na lei do consumidor. Já mandei varias mensagens para o suporte e dizem estar fora do ar. Um absurdo!!!

   Stored reply

   1. ReplyOctober 1, 2025, 17:38

      Olá, Obrigado pelo seu feedback. Pedimos desculpas pelo inconveniente que você enfrentou e estamos empenhados em ajudá-lo. Para esclarecer, a Wix trata de toda a faturação das subscrições de aplicações, incluindo renovações automáticas. Conforme mencionado nos seus termos, estas subscrições são configuradas para renovação automática, a fim de evitar qualquer interrupção do serviço. Pode encontrar instruções detalhadas sobre como cancelar a sua subscrição na secção Subscrições Premium da sua conta Wix: https://support.wix.com/en/article/canceling-an-app-subscription. Para reembolsos, deve contactar diretamente o Suporte da Wix, pois eles gerem todas as questões relacionadas com faturação. Pedimos desculpas também por não ter conseguido entrar em contacto com a nossa equipa. Saiba que pode sempre enviar-nos um e-mail para support@twipla.com com qualquer dúvida, e responderemos assim que estivermos online. Obrigado!

3. I

   isurupremathilaka3 July 23, 2025, 05:46

   ★★★★★ 1.0 Unpublished

   Caution! Beware of Undisclosed Auto-Renewal Charges and Poor Customer Service

   My experience with the TWIPLA app via WIX was highly unsatisfactory, resulting in an unfair charge for a service I no longer use. Despite discontinuing use, my account was automatically renewed and charged without any prior notification. When I sought a refund, WIX rigidly adhered to its Terms of Use, stating customers are responsible for disabling auto-renewal and claiming inability to track app usage. This is unacceptable for a tech company and shows disregard for fair practice. If using TWIPLA or similar Wix apps, meticulously track renewal dates and manually disable auto-renewal well in advance. Do not expect proactive notifications. Proceed with extreme caution.

   Stored reply

   1. ReplyJuly 23, 2025, 15:36

      Hi, Thank you for your honest feedback. We apologize for the inconvenience you've experienced, and we're dedicated to assisting you. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Wix manages app subscriptions, and they're set to auto-renew to prevent any disruption to your service. You can easily manage your subscription settings, including canceling the automatic renewal, by going to the Premium Subscriptions section of your Wix account. Notifications are also sent in advance before renewals, and we're sorry you didn't receive one. We responded to your email on July 11, but unfortunately, we haven't heard back from you. Please don't hesitate to contact us at support@twipla.com if you need further assistance, we’re here to help. Thank you!

4. W

   willowbrookartistr June 27, 2025, 11:47

   ★★★★★ 1.0 Unpublished

   Didn't want this and it's very expensive

   This was added when I signed up for Wix, and I didn't realise until I was billed a year later.

   Stored reply

   1. ReplyJune 27, 2025, 14:41

      Hi, Thank you for your honest feedback. We apologize for the inconvenience you've experienced, and we're dedicated to assisting you. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that Wix handles all billing, including automatic renewals for app subscriptions, as stated in their Terms. You can stop auto-renewal by canceling the subscription within the Premium Subscriptions section of your Wix account. Price is definitely a key consideration. If you'd like to continue using the app but at a different price point, we're happy to help you explore more budget-friendly plan options. For any additional questions or assistance, please contact us directly at support@twipla.com. We're confident we can provide the answers or solutions you need. Thank you!

5. B

   bstiner6 June 17, 2025, 17:12

   ★★★★★ 1.0 Unpublished

   Deceptive Tactics. Dont use them

   A company that won't allow you to cancel AT ALL, and gives you knowingly false information in the FAQ about how to cancel, isn't a company that deserves your money. Here is what they say in their FAQ about canceling: How to cancel the TWIPLA subscription? You may cancel the auto-renewal at any moment by heading to Website Settings > Subscription > Payment Method > Turn off auto-renewal. Except that option isn't available in their stand alone. Nor is the cancel app available on the Wix website. in Premium Subscriptions. That's theft. I dont want your service any more, make it easy. I STILL can't find a way to cancel, and their support 100% will not reply if your request contains any word relating to cancel. This is a bad company. My "auto renewal" comes up in early July, and I'll be I won't get any reply or help until after that, and when I request the money back, it'll be oops, sorry!

   Stored reply

   1. ReplyJune 17, 2025, 17:41

      Hi, Thank you for your feedback. We’re sorry to hear you’ve had a negative experience with our app. Rest assured that we will do everything possible to resolve this issue. We apologize that our responses on both your support requests didn't reach you. We'll work to improve our communication channels to ensure prompt and effective assistance. Ideally, it is very easy to cancel our subscription. You can check out this link on how to cancel the auto renewal: https://support.wix.com/en/article/canceling-an-app-subscription. Please make sure that you’re logged in with ‘Owner’ access to have the option to cancel. We understand your frustration and want to provide full support. If the issue remains unresolved, please do not hesitate to contact us at support@twipla.com, so we can assist you. Thank you!

6. J

   jessicaaedgar June 2, 2025, 13:58

   ★★★★★ 1.0 Unpublished

   Free Version is a Joke

   It says you get 10 free sessions a month but that has been a lie in my case. I have only been allowed one session per month and then it says I've reached my limit. Also seems way too buggy to want to pay for it and the free trial isn't a trial at all. Sorry but I'm not paying for this knowing that after one session the app will likely tell me I'm out of sessions.

   Stored reply

   1. ReplyJune 3, 2025, 20:31

      Hi, Thanks so much for taking the time to share your feedback. We're truly sorry to hear about the frustrating experience you've had with our free plan and that you feel misled. That's definitely not the impression we want to leave. It sounds like the main issue you're facing is with our Session Recordings app, and not the TWIPLA Website Intelligence app. We completely get how frustrating it must be to reach the limit after just one session when you're expecting ten. We also take your comments about the app being "buggy" and the trial not feeling like a real trial very seriously. We're constantly striving to improve our app's stability and user experience, and your honest feedback is incredibly valuable in helping us pinpoint where we need to focus our efforts. We'd appreciate the opportunity to discuss this with you further and find a resolution together. Please do not hesitate to contact us at support@twipla.com so we can look into this. Thank you!

7. L

   lisawoodhead68 March 16, 2025, 18:45

   ★★★★★ 1.0 Unpublished

   Charged renewal without prior notification.

   Took money from my account without any notification at all. Please refund all monies taken. I have emailed support, money taken 13.3.25 and only noticed money taken on the 16.3.25 (well within 14 day cooling off period).

   Stored reply

   1. ReplyMarch 17, 2025, 15:42

      Hello, We appreciate your feedback and sincerely regret the negative experience, particularly the auto-renewal charge. We understand your frustration. While Wix sets app subscriptions to auto-renew to prevent service interruptions, we agree clear notifications are crucial. We apologize that you didn't receive the renewal notification. You'll find your subscription management and auto-renewal settings in the Premium Subscriptions section of your Wix account. We've sent you an email with detailed information. If you require further assistance, please contact us at support@twipla.com. We're committed to finding a solution and addressing any concerns you have. Thank you.

8. S

   sales96046 March 15, 2025, 12:13

   ★★★★★ 1.0 Unpublished

   Give me a refund for you unwanted app. Charged a renewal fee without any renewal notifications

   Just a scam. From a free app to a almost 400$ app without even any notifications telling you that that service is gonna be renew and you'll be charge. Wix should take matter on this. I'm thinking of transferring my site somewhere else if Wix and app creator work that way here. Pure garbage and I want a full refund

   Stored reply

   1. ReplyMarch 17, 2025, 14:32

      Hi, Thank you for your feedback. We apologize for any trouble caused on your end. Rest assured that we will do everything possible to help you. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that if you wish to stop the auto-renewal, that must be done from your Wix account, within the Premium Subscriptions section. We apologize if you did not receive a renewal notification. We understand your frustration and are committed to resolving any issues. Please contact us at support@twipla.com, and we will provide our full support. Thank you.

9. T

   thekszfamilyodysse March 12, 2025, 15:47

   ★★★★★ 1.0 Unpublished

   Charged renewal fee without my knowledge and no notices until it was taken out of my account

   They are by far the worst app that I have ever used. They hid the fee and said free trial at first until they charge us almost $300 for the service one year after. Highly would not recommend them. So be aware that it is not a small price once your free trial is up.

   Stored reply

   1. ReplyMarch 12, 2025, 17:32

      Hi, Thank you for your feedback. We're very sorry to hear about your experience with our app and the unexpected charge. We aim to provide clear information about our pricing and auto-renewal policies. Our free trial allows users to fully evaluate our service before committing to a paid subscription. As with many subscription services, the trial automatically converts to a paid subscription unless canceled before the renewal date. To ensure you're informed, Wix sends a notification prior to the auto-renewal charge. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. You must cancel through your Wix account, in the Premium Subscriptions section. We'd appreciate the opportunity to discuss this with you further and find a resolution. Please do not hesitate to contact us at support@twipla.com so we can look into this. Thank you!

10. E

    eugeartdept March 4, 2025, 19:02

    ★★★★★ 1.0 Unpublished

    Charged a renewal fee without my knowledge.

    Terms and conditions are unclear, I found out way too late when an auto renewal hit and charged for it. It does not seem like I am the only user with this experience. It may offer as a free trial but it is not worth the cost of forgetting and being charged. Proceed without it.

    Stored reply

    1. ReplyMarch 4, 2025, 19:26

       Hi, We are very sorry to hear about your experience with the auto-renewal charge. We understand how frustrating it can be to be charged without prior notification. We offer a free trial to allow users to fully experience our service. However, like many subscription-based services, the trial automatically converts to a paid subscription unless canceled before the renewal date. We recognize that our communication surrounding this could be improved and are taking steps to make our renewal process more transparent. You can manage your subscription and disable automatic renewals in the Premium Subscriptions section of your Wix account. Please reach out to our support team at support@twipla.com so we can extend our support on this matter. Thank you!