TWIPLA Website Intelligence

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1. ReplyAugust 13, 2026, 12:27

   Hi, Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've experienced. We'd like the opportunity to investigate what happened and help restore access if possible. Regarding the lack of new session recordings, this isn't the expected behavior. We'd also like to better understand your setup and use case so we can determine why recordings aren't being collected. We're also sorry if you felt that support was unavailable. Providing timely assistance is important to us, and we'd like the chance to make this right. Please contact us through the support chat in your TWIPLA dashboard or email us at support@twipla.com. Our team will investigate both issues as quickly as possible and work with you to find a solution. We appreciate your feedback and hope you'll give us the opportunity to resolve this for you.

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1. ReplyApril 30, 2026, 16:24

   Hallo, vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit den bereitgestellten Informationen nicht zufrieden sind. Wir legen großen Wert auf die Richtigkeit unserer Daten und möchten dieses Problem gerne genauer untersuchen. Wir würden gerne mehr über Ihren Anwendungsfall erfahren und so viele Details wie möglich zu Ihrer Erfahrung sammeln, damit wir das Problem für Sie beheben können. Wir haben auf Ihre Supportanfrage geantwortet und hoffen, dass Sie uns die angeforderten Informationen zukommen lassen, damit wir der Sache auf den Grund gehen können. Falls Sie unsere Antwort nicht erhalten haben, kontaktieren Sie uns bitte direkt unter support@twipla.com. Wir sind sicher, dass es für alles eine Lösung oder Erklärung gibt. Vielen Dank!

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1. ReplyDecember 31, 2025, 18:03

   Hi, Thank you for your feedback. We sincerely apologize for the frustration you experienced with the auto-renewal and cancellation process. We are committed to helping you resolve this. Please note that Wix handles all billing and subscription management. Their apps auto-renew by default for continuous service, as outlined in their Terms of Use. If you cannot see the cancellation option, you likely do not have the required Owner permissions. To cancel the subscription, you must either contact the Admin (Owner) and ask them to process the cancellation through the Wix dashboard, or contact Wix Support directly for assistance with verifying ownership and processing the cancellation. We also responded to your specific support request via email today with these full details. We remain available to assist you with any technical issues or functionality questions about our TWIPLA app.

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1. ReplyDecember 18, 2025, 19:45

   Hi, Thank you for your message and feedback. We sincerely apologize for any inconvenience the app difficulties have caused, and we want to assure you we are working to resolve this as quickly as possible. We have confirmed that the app is currently active and fully operational. To investigate the specific issue affecting your service, please contact our dedicated support team directly at support@twipla.com so we can handle this privately and ensure a quick resolution. Thank you for your understanding.

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1. ReplyDecember 11, 2025, 16:04

   Hello, Thank you for taking the time to leave this feedback, and we sincerely apologize for the absolutely unacceptable experience you've had. We know how frustrating it is when a key service doesn't work, and we appreciate you being a dedicated paid subscriber. We can confirm that the app is active and fully operational for our user base. Since we haven't detected any broad issues on our end, we believe this may be a specific configuration or local issue affecting your setup. To get your service running smoothly again, we need to investigate your specific installation immediately. Please contact our dedicated support team directly at support@twipla.com so we can handle this privately and ensure a quick resolution. Thank you!

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1. ReplyOctober 1, 2025, 17:38

   Olá, Obrigado pelo seu feedback. Pedimos desculpas pelo inconveniente que você enfrentou e estamos empenhados em ajudá-lo. Para esclarecer, a Wix trata de toda a faturação das subscrições de aplicações, incluindo renovações automáticas. Conforme mencionado nos seus termos, estas subscrições são configuradas para renovação automática, a fim de evitar qualquer interrupção do serviço. Pode encontrar instruções detalhadas sobre como cancelar a sua subscrição na secção Subscrições Premium da sua conta Wix: https://support.wix.com/en/article/canceling-an-app-subscription. Para reembolsos, deve contactar diretamente o Suporte da Wix, pois eles gerem todas as questões relacionadas com faturação. Pedimos desculpas também por não ter conseguido entrar em contacto com a nossa equipa. Saiba que pode sempre enviar-nos um e-mail para support@twipla.com com qualquer dúvida, e responderemos assim que estivermos online. Obrigado!

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1. ReplyJuly 23, 2025, 15:36

   Hi, Thank you for your honest feedback. We apologize for the inconvenience you've experienced, and we're dedicated to assisting you. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Wix manages app subscriptions, and they're set to auto-renew to prevent any disruption to your service. You can easily manage your subscription settings, including canceling the automatic renewal, by going to the Premium Subscriptions section of your Wix account. Notifications are also sent in advance before renewals, and we're sorry you didn't receive one. We responded to your email on July 11, but unfortunately, we haven't heard back from you. Please don't hesitate to contact us at support@twipla.com if you need further assistance, we’re here to help. Thank you!

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1. ReplyJuly 14, 2025, 19:04

   Привіт, Дякуємо за ваш відгук. Нам шкода, що ви отримали негативний досвід роботи з нашим додатком. Запевняємо, що ми зробимо все можливе, щоб вирішити цю проблему. Якщо у вас білий екран або додаток не завантажується, можливою причиною можуть бути блокувальники реклами. Блокувальники реклами не тільки блокують рекламу, але також впливають на зображення і функціональність деяких додатків, особливо тих, які відстежують трафік. Щоб уникнути проблем, ми рекомендуємо вимкнути всі активні блокувальники реклами під час використання нашого додатку. Запуск надбудов або розширень браузера, таких як AdBlock, Avira, uBlock, uBlock Origin, uBlock Plus, AdBlock Genesis Plus, Norton тощо, може призвести до некоректного завантаження TWIPLA. Якщо проблема не зникне або якщо вам потрібна подальша допомога, будь ласка, зв'яжіться з нами за адресою support@twipla.com. Ми тут, щоб допомогти і будемо раді надати повну підтримку. Дякуємо!

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1. ReplyJune 27, 2025, 14:41

   Hi, Thank you for your honest feedback. We apologize for the inconvenience you've experienced, and we're dedicated to assisting you. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that Wix handles all billing, including automatic renewals for app subscriptions, as stated in their Terms. You can stop auto-renewal by canceling the subscription within the Premium Subscriptions section of your Wix account. Price is definitely a key consideration. If you'd like to continue using the app but at a different price point, we're happy to help you explore more budget-friendly plan options. For any additional questions or assistance, please contact us directly at support@twipla.com. We're confident we can provide the answers or solutions you need. Thank you!

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1. ReplyJune 17, 2025, 17:41

   Hi, Thank you for your feedback. We’re sorry to hear you’ve had a negative experience with our app. Rest assured that we will do everything possible to resolve this issue. We apologize that our responses on both your support requests didn't reach you. We'll work to improve our communication channels to ensure prompt and effective assistance. Ideally, it is very easy to cancel our subscription. You can check out this link on how to cancel the auto renewal: https://support.wix.com/en/article/canceling-an-app-subscription. Please make sure that you’re logged in with ‘Owner’ access to have the option to cancel. We understand your frustration and want to provide full support. If the issue remains unresolved, please do not hesitate to contact us at support@twipla.com, so we can assist you. Thank you!

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1. ReplyJune 3, 2025, 20:31

   Hi, Thanks so much for taking the time to share your feedback. We're truly sorry to hear about the frustrating experience you've had with our free plan and that you feel misled. That's definitely not the impression we want to leave. It sounds like the main issue you're facing is with our Session Recordings app, and not the TWIPLA Website Intelligence app. We completely get how frustrating it must be to reach the limit after just one session when you're expecting ten. We also take your comments about the app being "buggy" and the trial not feeling like a real trial very seriously. We're constantly striving to improve our app's stability and user experience, and your honest feedback is incredibly valuable in helping us pinpoint where we need to focus our efforts. We'd appreciate the opportunity to discuss this with you further and find a resolution together. Please do not hesitate to contact us at support@twipla.com so we can look into this. Thank you!

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1. ReplyMarch 17, 2025, 15:42

   Hello, We appreciate your feedback and sincerely regret the negative experience, particularly the auto-renewal charge. We understand your frustration. While Wix sets app subscriptions to auto-renew to prevent service interruptions, we agree clear notifications are crucial. We apologize that you didn't receive the renewal notification. You'll find your subscription management and auto-renewal settings in the Premium Subscriptions section of your Wix account. We've sent you an email with detailed information. If you require further assistance, please contact us at support@twipla.com. We're committed to finding a solution and addressing any concerns you have. Thank you.

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1. ReplyMarch 17, 2025, 14:32

   Hi, Thank you for your feedback. We apologize for any trouble caused on your end. Rest assured that we will do everything possible to help you. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that if you wish to stop the auto-renewal, that must be done from your Wix account, within the Premium Subscriptions section. We apologize if you did not receive a renewal notification. We understand your frustration and are committed to resolving any issues. Please contact us at support@twipla.com, and we will provide our full support. Thank you.

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1. ReplyMarch 12, 2025, 17:32

   Hi, Thank you for your feedback. We're very sorry to hear about your experience with our app and the unexpected charge. We aim to provide clear information about our pricing and auto-renewal policies. Our free trial allows users to fully evaluate our service before committing to a paid subscription. As with many subscription services, the trial automatically converts to a paid subscription unless canceled before the renewal date. To ensure you're informed, Wix sends a notification prior to the auto-renewal charge. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. You must cancel through your Wix account, in the Premium Subscriptions section. We'd appreciate the opportunity to discuss this with you further and find a resolution. Please do not hesitate to contact us at support@twipla.com so we can look into this. Thank you!

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1. ReplyMarch 4, 2025, 19:26

   Hi, We are very sorry to hear about your experience with the auto-renewal charge. We understand how frustrating it can be to be charged without prior notification. We offer a free trial to allow users to fully experience our service. However, like many subscription-based services, the trial automatically converts to a paid subscription unless canceled before the renewal date. We recognize that our communication surrounding this could be improved and are taking steps to make our renewal process more transparent. You can manage your subscription and disable automatic renewals in the Premium Subscriptions section of your Wix account. Please reach out to our support team at support@twipla.com so we can extend our support on this matter. Thank you!

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1. ReplyMarch 3, 2025, 12:57

   Hello, Thank you for your feedback. We understand your frustration and apologize for any confusion concerning the charges. We offer both free and paid plans. Your subscription was free for a year as part of your Wix Premium plan and then transitioned to a paid subscription. We strive to be transparent about our pricing and ensure users are aware of all charges. Wix manages subscription services, which include automatic renewals to ensure uninterrupted service. As stated in Wix's Terms, "To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it." You have full oversight of your subscription and can cancel automatic renewals in the Premium Subscriptions section of your Wix account. We apologize if you did not receive a renewal notification. Please contact us at support@twipla.com if you have any questions or require further assistance. Thank you.

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1. ReplyJanuary 30, 2025, 14:10

   Hi, Thank you for sharing your feedback. We're truly sorry to hear about the negative experience you've had. We understand how frustrating it can be, and we want to help. We offer both free and paid plans to cater to different needs. Wix manages app subscriptions, which renew automatically to keep your service active. You also have full control over your subscription settings and can cancel the automatic renewal in the Premium Subscriptions section of your Wix account. Wix also sends renewal notifications, and we apologize that you didn't receive yours. We value all feedback, both positive and negative, and don’t use bots for reviews. We are committed to providing a high-quality service, and we rely on genuine user reviews to help us improve. Please don't hesitate to contact us at support@twipla.com if you have any questions or need further assistance.

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1. ReplyJanuary 28, 2025, 15:43

   Hi, We understand your concern about pricing and that you were charged without notice. We understand this is frustrating. We want to help resolve this. We strive to offer a range of subscription options so that users can choose the plan that best fits their needs and budget. Our plans vary in terms of page views, recordings, heatmaps, etc. Would you be interested in learning more about our different options? We can help you find one that fits your budget. Wix manages app subscriptions, and they're set to auto-renew to prevent any disruption to your service. You can easily manage your subscription settings, including canceling the automatic renewal, by going to the Premium Subscriptions section of your Wix account. Notifications are also sent in advance before renewals, and we're sorry you didn't receive one. We sent you an email with the details that you need. Please do not hesitate to contact us at support@twipla.com, should you need further assistance.

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1. ReplyNovember 28, 2024, 16:20

   Merhaba, Geri bildiriminiz için teşekkür ederiz. Platformumuzla yaşadığınız olumsuz deneyim için özür dileriz. Bu konuda size yardımcı olmak için mümkün olan her şeyi yapacağımızdan emin olabilirsiniz. Wix'e göre: “Herhangi bir hizmet kesintisini önlemek için, uygulama abonelikleri otomatik olarak yenilenecek şekilde ayarlanmıştır. Artık ihtiyacınız yoksa aboneliğinizi iptal edebilirsiniz.” Bunu Şartlar'da da belirtmişler. Otomatik yenilemeyi durdurmak istiyorsanız, bunun Wix hesabınızdan Premium Abonelikler bölümünden yapılması gerektiğini lütfen unutmayın. Kullanım durumunuz hakkında daha fazla bilgi edinmek ve deneyiminizle ilgili mümkün olduğunca çok ayrıntı bulmak isteriz, böylece bunu çözebilir ve sizin için doğru hale getirebiliriz. Size her konuda tam desteğimizi sunabilmemiz için lütfen support@twipla.com adresinden bizimle iletişime geçmekten çekinmeyin. Her şey için bir çözüm veya bir açıklama olduğundan eminiz. Teşekkür ederiz!

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1. ReplyNovember 14, 2024, 14:50

   Hi, Thank you for your feedback. We’re sorry to hear you’ve had a negative experience with our app. Rest assured that we will do everything possible to resolve this issue. Ideally, it is very easy to remove our app. You can check out this link in order to get your app removed from your Wix website: https://www.twipla.com/en/support/frequently-asked-questions/wix#c107740 We understand your frustration and want to provide full support. If the issue remains unresolved, please do not hesitate to contact us at support@twipla.com, so we can assist you. Thank you!

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1. ReplyOctober 21, 2024, 05:33

   Hi, Thank you for taking the time to share your feedback. We're truly sorry to hear that you experienced issues with our app and support. We value your business and want to ensure you have a positive experience. We apologize that our previous support response on October 18th didn't reach you. We'll work to improve our communication channels to ensure prompt and effective assistance. To potentially resolve the issue, we noticed some users experience display problems due to ad blockers or VPN connections. Could you try temporarily deactivating any ad blockers or VPNs and see if that resolves the untranslated buttons? Another possible reason is that the locale is set to a different language. Try changing your browser language to EN to see if it would resolve it. We understand your frustration and want to provide full support. If the issue remains unresolved, please do not hesitate to contact us at support@twipla.com, so we can offer you our full support on any matter. Thank you!

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1. ReplyOctober 4, 2024, 17:21

   Hi, Thank you for your feedback. We're sorry you had an unpleasant experience with our app. Rest assured that we will do everything necessary to remedy this issue. We understand that TWIPLA is designed to provide website analytics. To better understand your specific needs, please elaborate on what you're trying to measure and how our app is falling short. We would love to learn more about your use-case and find as many details about your experience as possible, so we can extend our full support. Please do not hesitate to contact us at support@twipla.com so we can find a solution that better meets your needs. Thank you!

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1. ReplySeptember 3, 2024, 13:04

   Hello, Thank you for your feedback. We’re sorry to hear that you’re having difficulties with our app, and we sincerely apologize for any inconvenience caused. Please rest assured that we are committed to resolving this issue as quickly as possible. Cancellation is typically a straightforward process, and we apologize if it hasn't worked smoothly on your end. Please note that the subscription can only be canceled from your side through the Premium Subscriptions section of your Wix account. We have received your support request and have responded with detailed instructions. If you have any questions or need further assistance, please don't hesitate to contact us at support@twipla.com. We’re here to help! Thank you for your understanding.

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1. ReplySeptember 2, 2024, 06:28

   Hi, Thank you for your feedback. We're sorry to hear that you had an unpleasant experience with our app. Your feedback is incredibly valuable to us, and we want to understand how we can improve things. We'd love to hear more about your use-case and gather as much information about your experience as possible so that we can fix this right away for you. Please do not hesitate to contact us at support@twipla.com so we can extend our support on this matter. Thank you!

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1. ReplyAugust 20, 2024, 12:40

   Hi, Thank you for your feedback. We’re sorry to hear about your experience and the lack of communication regarding your request. This is certainly not the level of service we strive to provide. We take your feedback seriously and would like to make things right. Please reach out to us directly at support@twipla.com so we can address your concerns as a priority and find a solution that meets your needs. Thank you for bringing this to our attention, and we hope to regain your trust.

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1. ReplyJuly 29, 2024, 11:45

   Merhaba, Geri bildiriminiz için teşekkür ederiz. Platformumuzla yaşadığınız tatsız deneyim için özür dileriz. İçiniz rahat olsun, bu sorunu sizin için çözmeye kararlıyız. Wix'e göre: “Herhangi bir hizmet kesintisini önlemek için, uygulama abonelikleri otomatik olarak yenilenecek şekilde ayarlanmıştır. Artık ihtiyacınız yoksa aboneliğinizi iptal edebilirsiniz.” Bunu Şartlar'da da belirtmişler. Otomatik yenilemeyi durdurmak için lütfen Wix hesabınızdan Premium Abonelikler bölümünde gerekli değişiklikleri yapın. Bu konuda tam destek için lütfen support@twipla.com adresinden bize ulaşmaktan çekinmeyin. Teşekkür ederiz!

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1. ReplyJuly 23, 2024, 14:07

   Hi, Thank you for your feedback. We apologize for the negative experience that you've had with our platform. Rest assured that we will help you with this matter. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that if you wish to stop the auto-renewal, that must be done from your Wix account, within the Premium Subscriptions section. We would love to learn more about your use-case and find as many details about your experience as possible, so we can sort this out and make this right for you. Please do not hesitate to contact us at support@twipla.com so we can offer you our assistance. Thank you!

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1. ReplyJuly 16, 2024, 17:56

   Hi, Obrigado pelo seu feedback. Pedimos desculpa pela experiência negativa que teve com a nossa aplicação. Faremos tudo o que for possível para o ajudar com esta questão. De acordo com o Wix: “Para evitar qualquer interrupção do serviço, as subscrições da aplicação são definidas para serem renovadas automaticamente. Pode cancelar a sua subscrição se já não precisar dela.” Eles mencionam isso em seus Termos. Tenha em atenção que, se pretender interromper a renovação automática, deve fazê-lo a partir da sua conta Wix, na secção Subscrições Premium. Não hesite em contactar-nos em support@twipla.com para que possamos oferecer-lhe todo o nosso apoio. Obrigado!

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1. ReplyJuly 16, 2024, 06:32

   Hi, Thank you for your feedback. We apologize for any trouble caused on your end. Rest assured that we will do everything possible to help you. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that if you wish to stop the auto-renewal, that must be done from your Wix account, within the Premium Subscriptions section. We would love to learn more about your use case and find as many details about your experience as possible to make this right for you. Please do not hesitate to contact us at support@twipla.com so we can offer you our full support. Thank you!

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1. ReplyJuly 10, 2024, 19:02

   Hello, Thank you for your feedback. We apologize for the negative experience that you've had with our platform. Rest assured that we will do everything possible to help you with this matter. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that if you wish to stop the auto-renewal, that must be done from your Wix account, within the Premium Subscriptions section. We would love to learn more about your use case and find as many details about your experience as possible so that we can sort this out for you. Please do not hesitate to contact us at support@twipla.com so we can offer you our full support. We are sure there is a solution or an explanation for anything. Thank you!

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1. ReplyJuly 1, 2024, 13:42

   Hello, Thank you for your feedback. We apologize for the negative experience you've had with our platform. Rest assured, we are committed to resolving this matter for you. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. To stop the auto-renewal, please make the necessary changes from your Wix account in the Premium Subscriptions section. Please feel free to reach out to us at support@twipla.com for full support. We are confident that we can find a solution or provide an explanation for any issue. Thank you!

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1. ReplyJune 24, 2024, 15:32

   Hello, Thank you for your feedback. We apologize for the negative experience that you've had with our platform. Rest assured that we will do everything to help you with this matter. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that if you wish to stop the auto-renewal, that must be done from your Wix account, within the Premium Subscriptions section. We would love to learn more about your use case and find as many details about your experience as possible so that we can sort this out for you. Please do not hesitate to contact us at support@twipla.com so we can offer you our full support. We are sure there is a solution or an explanation for anything. Thank you!

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1. ReplyJune 24, 2024, 12:00

   Hi, Thank you for your feedback. We apologize for the negative experience that you've had with our platform. Rest assured, we are committed to resolving this matter for you. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. To stop the auto-renewal, please manage this from your Wix account under the Premium Subscriptions section. We would love to understand your use-case in more detail to address your concerns effectively and improve your experience. Please contact us at support@twipla.com so we can provide full support. We're confident there's a solution or explanation for any issue. Thank you!

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1. ReplyJune 18, 2024, 01:07

   Hi, Thank you for your feedback. We apologize for the negative experience you've had with our platform. Rest assured, we are committed to resolving this matter promptly. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” This is outlined in their Terms. To stop the auto-renewal, you will need to cancel the subscription from your Wix account in the Premium Subscriptions section. We have responded to your support request with the necessary information. Please do not hesitate to reach out to us at support@twipla.com for any further assistance. We're confident we can find a solution or provide an explanation for this issue. Thank you!

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1. ReplyJune 9, 2024, 01:19

   Hi, Thank you for your feedback. We're sorry to hear you had an unpleasant experience with our app due to the survey questionnaire. To minimize the survey, please click the bubble on the lower right side of the screen. If this doesn’t resolve the issue, we’d appreciate more details about your experience so we can address it effectively. Please don't hesitate to contact us at support@twipla.com for full support. We're confident we can find a solution or provide an explanation for any issue. Thank you!

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1. ReplyMay 28, 2024, 12:06

   Hello, Thank you for your feedback. We apologize for the negative experience you've had with our platform. Rest assured, we are committed to resolving your issue. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” This is stated in their Terms and Conditions. If you wish to stop the auto-renewal, you must do so from your Wix account, within the Premium Subscriptions section. We have responded to your email with detailed instructions on how to cancel the subscription. If you need further assistance, please do not hesitate to contact us at support@twipla.com. We are confident that we can find a solution or provide an explanation for any concerns you may have. Thank you!

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1. ReplyMay 28, 2024, 12:19

   Hi, Thank you for your feedback. We're sorry to hear that you had an unpleasant experience with our app. Rest assured that we will do everything possible to resolve this issue. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that cancellation of the auto-renewal must be done from your Wix account, within the Premium Subscriptions section. We would love to learn more about your use case and find as many details about your experience as possible, so we can sort this out and make this right for you. Please do not hesitate to contact us at support@twipla.com so we can offer you our full support on any matter. We are sure there is a solution or an explanation for anything. Thank you!

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1. ReplyMay 22, 2024, 13:28

   Hi, Thank you for your feedback. We apologize for the negative experience that you've had with our platform. Rest assured that we will do everything possible to help you with this matter. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that if you wish to stop the auto-renewal, that must be done from your Wix account, within the Premium Subscriptions section. We would love to learn more about your use-case and find as many details about your experience as possible, so we can sort this out and make this right for you. Please do not hesitate to contact us at support@twipla.com so we can offer you our full support on any matter. We are sure there is a solution or an explanation for anything. Thank you!

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1. ReplyMay 20, 2024, 15:46

   Hi, Thank you for your feedback. We're sorry to hear that you had an unpleasant experience with our app and for being unable to contact our Support Team. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note the subscription can only be canceled from your end, within the Premium Subscriptions section of your Wix account. We'd love to hear more about your use-case and gather as much information about your experience as possible so that we can fix this right away for you. Please contact us at support@twipla.com so we can address this concern accordingly. Thank you!

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1. ReplyMay 20, 2024, 14:56

   Hi, Thank you for your feedback. We apologize for the negative experience that you've had with our platform. Rest assured that we will do everything possible to help you with this matter. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that if you wish to stop the auto-renewal, that must be done from your Wix account, within the Premium Subscriptions section. We would love to learn more about your use-case and find as many details about your experience as possible, so we can sort this out and make this right for you. Please do not hesitate to contact us at support@twipla.com so we can offer you our full support on any matter. We are sure there is a solution or an explanation for anything. Thank you!

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1. ReplyApril 15, 2024, 02:16

   Hello, Thank you for your feedback. We apologize for the negative experience that you've had with our platform. Rest assured that we will do everything possible to help you with this matter. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that if you wish to stop the auto-renewal, that must be done from your Wix account, within the Premium Subscriptions section. We sent you an email with the details that you need. Please do not hesitate to contact us at support@twipla.com, should you need further assistance. We are sure there is a solution or an explanation for anything. Thank you!

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1. ReplyApril 11, 2024, 16:14

   Hi, Thank you for your feedback. We're sorry to hear that you had an unpleasant experience with our app. Rest assured that we will do everything necessary to remedy this issue. The time zone setting can be found on: Website Settings > Settings (General) > Date & Time. Click on the dropdown list and scroll up or down to find your time zone. All the time zones in the US are available and can be found on the upper part of the dropdown menu. The bug that prevented access to US time zones has been fixed and you should now be able to easily select your preferred time zone. If you’re still having issues setting up the time zone, please reach out to our Support Team. We would love to learn more about your use-case and find as many details about your experience as possible, so we can make this right for you. Please do not hesitate to contact us at support@twipla.com, so we can offer you our full support on any matter. We're sure there is a solution or an explanation for anything. Thank you!

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1. ReplyMarch 19, 2024, 14:31

   Hi, Thank you for taking the time to share your feedback. We're truly sorry to hear you had an unpleasant experience with the recent layout changes in our app. Your feedback is incredibly valuable to us, and we want to understand how we can improve things. Can you tell us more about the layout changes you found that you don’t like? Knowing which elements you'd like to see adjusted will help us tailor a solution that works best for you. If you have a preferred layout in mind, please describe it or send a screenshot if possible. This will give us a clear picture of what would enhance your experience. This information will help us create a solution that not only addresses your concerns but also benefits other users with similar preferences. Please do not hesitate to contact us at support@twipla.com, so we can offer you our full support on any matter. We are sure there is a solution or an explanation for anything. Thank you!

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1. ReplyMarch 17, 2024, 14:58

   Hi, Thank you for your feedback. We're sorry to hear that you had an unpleasant experience with our app. Rest assured that we will do everything necessary to fix this right away! We'd love to hear more about your use-case and gather as much information about your experience as possible so that we can fix this right away for you. Please do not hesitate to contact us at support@twipla.com so we can extend our support on this matter. Thank you!

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1. ReplyFebruary 28, 2024, 14:49

   Hi, Thank you for your feedback. We're sorry to hear that you had an unpleasant experience with our app. Rest assured that we will do everything necessary to remedy this issue. We understand your frustration and apologize that you encountered issues accessing recordings and heatmaps in our application. We appreciate you trying the troubleshooting steps, but we regret that the issue persists. Ideally, it is extremely easy to use the recordings and heatmaps feature. We would love to learn more about your use-case and find as many details about your experience as possible, so we can make this right for you. Please do not hesitate to contact us at support@twipla.com, so we can offer you our full support on any matter. We are sure there is a solution or an explanation for anything. Thank you!

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1. ReplyFebruary 6, 2024, 09:46

   Hi, Thank you for your feedback. We apologize for the negative experience that you've had with our platform. However, please know that we DO track & count clicks coming via google ads. With millions of installs we never had a case of a user of ours being suspended from Google ads. We would really like to understand your case and responded to your direct message in our support center to clarify the issue. We would be very grateful for your reply. Best, Your TWIPLA Support

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1. ReplyFebruary 1, 2024, 16:01

   Hi, Thank you for your feedback. We apologize for the negative experience that you've had with our platform. Rest assured that we will do everything possible to help you with this matter. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that if you wish to stop the auto-renewal, that must be done from your Wix account, within the Premium Subscriptions section. We would love to learn more about your use-case and find as many details about your experience as possible, so we can sort this out and make this right for you. Please do not hesitate to contact us at support@twipla.com so we can offer you our full support on any matter. We are sure there is a solution or an explanation for anything. Thank you!

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1. ReplyJanuary 26, 2024, 12:31

   Hola, Gracias por su comentario. Le pedimos disculpas por la experiencia negativa que ha tenido con nuestra plataforma. Ten por seguro que haremos todo lo posible para ayudarte con este asunto. Según Wix: "Para evitar cualquier interrupción del servicio, las suscripciones a las apps están configuradas para renovarse automáticamente. Puedes cancelar tu suscripción si ya no la necesitas". Esto lo mencionan en sus Términos. Ten en cuenta que si deseas detener la renovación automática, debes hacerlo desde tu cuenta Wix, dentro de la sección Suscripciones Premium. Puedes contactar con el Soporte de Wix o consultar este enlace para más información: https://support.wix.com/en/article/canceling-an-app-subscription No dudes en ponerte en contacto con nosotros en support@twipla.com para que podamos ofrecerte todo nuestro apoyo en cualquier asunto. Estamos seguros de que hay una solución o una explicación para cualquier cosa. Muchas gracias.

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1. ReplyJanuary 22, 2024, 18:06

   Hello, Thank you for your feedback. We apologize for the negative experience that you've had with our platform. Rest assured that we will do everything possible to help you with this matter. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that if you wish to stop the auto-renewal, that must be done from your Wix account, within the Premium Subscriptions section of your Wix account. Since there’s no option to cancel, kindly reach out to Wix Support for assistance. We sent you an email with the details that you need. Please do not hesitate to contact us at support@twipla.com, should you need further assistance. We are sure there is a solution or an explanation for anything. Thank you!

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1. ReplyJanuary 19, 2024, 14:39

   Hi, Thank you for your feedback. We're sorry to hear that you had an unpleasant experience with our app. Rest assured that we will do everything possible to resolve this issue. We are here to provide you with support in using our app and if you have any questions, please feel free to reach out to us. You can also check our Support Center. We’re sorry to see you go. Please note that if you wish to stop the auto-renewal, that must be done from your Wix account, within the Premium Subscriptions section. You can follow the steps here to cancel your subscription: https://support.wix.com/en/article/canceling-an-app-subscription We would love to learn more about your use-case and find as many details about your experience as possible, so we can sort this out and make this right for you. Please do not hesitate to contact us at support@twipla.com so we can offer you our full support on any matter. We are sure there is a solution or an explanation for anything. Thank you!