Wix FAQ
By Wix
- Suspicious review pattern
- Suspicious unpublished review pattern
Product media
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Overview
About this App
Wix FAQ makes it easy to create a professional FAQ section on your website. With this app, your visitors can quickly find answers to common questions about your products or services, making their experience better and saving you time and money on customer support.
What the listing highlights
- Help visitors find info faster by creating helpful Q&As and organizing them into categories
- Keep your FAQs on-brand by customizing the design with various layouts, fonts and more
- Save time and effort by using AI to automatically generate questions and answers
- Boost engagement by adding media to your FAQs like images, videos, social media posts and more
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −2 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 2 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 1,366 preserved Reviews with at least one stored reply. Median and P75 use 998 Reviews with valid dated stored replies. Reply authorship is not inferred.Stored publication state
Current stored state across 1,366 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 1,160 84.92%
- Unpublished
- 206 15.08%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 4 of 238 stored published 5★ Reviews.
- 4 1.68%
- Very suspicious 4 of 238 stored published 5★ Reviews.
- 4 1.68%
- Extremely suspicious 1 of 238 stored published 5★ Reviews.
- 1 0.42%
- Suspicious unpublished 12 of 1,366 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 12 0.88%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 108
- Peak Review month
- Feb 2022 · 119
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Jul 2017 | 40 | 6 | 6 | 9 | 10 | 9 | 0 | 0 | 0 | 1 | 3 |
| Aug 2017 | 38 | 9 | 3 | 8 | 6 | 12 | 0 | 0 | 0 | 2 | 1 |
| Sep 2017 | 48 | 5 | 10 | 8 | 8 | 17 | 0 | 0 | 0 | 2 | 49 |
| Oct 2017 | 22 | 4 | 1 | 4 | 4 | 9 | 0 | 0 | 0 | 1 | 1 |
| Nov 2017 | 34 | 6 | 10 | 6 | 4 | 8 | 0 | 0 | 0 | 0 | 3 |
| Dec 2017 | 24 | 6 | 2 | 8 | 3 | 5 | 0 | 0 | 0 | 0 | 4 |
| Jan 2018 | 22 | 6 | 4 | 7 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| Feb 2018 | 20 | 5 | 3 | 7 | 2 | 3 | 0 | 0 | 0 | 0 | 7 |
| Mar 2018 | 18 | 5 | 3 | 4 | 1 | 5 | 0 | 0 | 0 | 0 | 1 |
| Apr 2018 | 13 | 4 | 2 | 1 | 2 | 4 | 0 | 0 | 0 | 1 | 26 |
| May 2018 | 28 | 6 | 4 | 10 | 3 | 5 | 0 | 0 | 0 | 0 | 1 |
| Jun 2018 | 13 | 1 | 5 | 3 | 1 | 3 | 0 | 0 | 0 | 0 | 7 |
| Jul 2018 | 15 | 2 | 3 | 6 | 3 | 1 | 0 | 0 | 0 | 0 | 0 |
| Aug 2018 | 12 | 2 | 3 | 1 | 2 | 4 | 0 | 0 | 0 | 0 | 0 |
| Sep 2018 | 15 | 3 | 3 | 5 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Oct 2018 | 8 | 2 | 1 | 3 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2018 | 19 | 1 | 7 | 3 | 3 | 5 | 0 | 0 | 0 | 0 | 2 |
| Dec 2018 | 5 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2019 | 10 | 1 | 2 | 1 | 4 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2019 | 11 | 3 | 0 | 3 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2019 | 7 | 0 | 0 | 2 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Apr 2019 | 11 | 2 | 3 | 2 | 3 | 1 | 0 | 0 | 0 | 0 | 0 |
| May 2019 | 9 | 0 | 1 | 0 | 4 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jun 2019 | 8 | 0 | 0 | 1 | 3 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jul 2019 | 10 | 3 | 1 | 2 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Aug 2019 | 7 | 0 | 0 | 3 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2019 | 6 | 0 | 1 | 0 | 4 | 1 | 0 | 0 | 0 | 0 | 0 |
| Oct 2019 | 9 | 0 | 2 | 2 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Nov 2019 | 5 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Dec 2019 | 10 | 1 | 2 | 2 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jan 2020 | 12 | 1 | 1 | 2 | 2 | 6 | 0 | 0 | 0 | 1 | 0 |
| Feb 2020 | 15 | 1 | 0 | 3 | 7 | 4 | 0 | 0 | 0 | 0 | 0 |
| Mar 2020 | 10 | 0 | 1 | 4 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Apr 2020 | 17 | 1 | 5 | 3 | 4 | 4 | 0 | 0 | 0 | 0 | 0 |
| May 2020 | 42 | 2 | 2 | 6 | 6 | 26 | 0 | 0 | 0 | 0 | 0 |
| Jun 2020 | 18 | 3 | 5 | 3 | 1 | 6 | 0 | 0 | 0 | 0 | 2 |
| Jul 2020 | 14 | 3 | 3 | 2 | 5 | 1 | 0 | 0 | 0 | 0 | 0 |
| Aug 2020 | 13 | 1 | 3 | 3 | 0 | 6 | 0 | 0 | 0 | 0 | 0 |
| Sep 2020 | 18 | 1 | 1 | 2 | 9 | 5 | 0 | 0 | 0 | 0 | 0 |
| Oct 2020 | 15 | 1 | 1 | 3 | 4 | 6 | 0 | 0 | 0 | 0 | 0 |
| Nov 2020 | 19 | 3 | 2 | 3 | 3 | 8 | 0 | 0 | 0 | 0 | 0 |
| Dec 2020 | 14 | 2 | 2 | 3 | 3 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jan 2021 | 12 | 5 | 1 | 0 | 4 | 2 | 0 | 0 | 0 | 0 | 1 |
| Feb 2021 | 14 | 2 | 1 | 5 | 3 | 3 | 0 | 0 | 0 | 1 | 33 |
| Mar 2021 | 17 | 6 | 1 | 1 | 2 | 7 | 0 | 0 | 0 | 0 | 1 |
| Apr 2021 | 12 | 4 | 2 | 2 | 2 | 2 | 0 | 1 | 0 | 0 | 0 |
| May 2021 | 15 | 3 | 0 | 3 | 6 | 3 | 1 | 0 | 0 | 0 | 1 |
| Jun 2021 | 17 | 6 | 2 | 3 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jul 2021 | 12 | 2 | 0 | 6 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2021 | 8 | 1 | 3 | 1 | 3 | 0 | 0 | 1 | 0 | 0 | 0 |
| Sep 2021 | 12 | 7 | 0 | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2021 | 15 | 5 | 0 | 3 | 3 | 4 | 0 | 0 | 0 | 1 | 1 |
| Nov 2021 | 14 | 3 | 1 | 1 | 5 | 4 | 0 | 0 | 0 | 0 | 0 |
| Dec 2021 | 9 | 3 | 0 | 1 | 4 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2022 | 75 | 15 | 1 | 2 | 13 | 44 | 0 | 0 | 0 | 0 | 54 |
| Feb 2022 | 119 | 10 | 2 | 4 | 18 | 85 | 1 | 0 | 0 | 1 | 0 |
| Mar 2022 | 61 | 7 | 2 | 1 | 7 | 44 | 0 | 0 | 0 | 0 | 0 |
| Apr 2022 | 19 | 4 | 1 | 2 | 2 | 10 | 1 | 0 | 0 | 0 | 0 |
| May 2022 | 11 | 1 | 0 | 0 | 3 | 7 | 0 | 0 | 0 | 0 | 0 |
| Jun 2022 | 11 | 3 | 0 | 1 | 3 | 4 | 0 | 0 | 0 | 0 | 6 |
| Jul 2022 | 5 | 2 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Aug 2022 | 9 | 2 | 0 | 1 | 1 | 5 | 0 | 0 | 1 | 0 | 1 |
| Sep 2022 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2022 | 2 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2022 | 2 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Dec 2022 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2023 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2023 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Mar 2023 | 3 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Apr 2023 | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| May 2023 | 6 | 2 | 0 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 1 |
| Jun 2023 | 6 | 3 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2023 | 6 | 1 | 0 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| Aug 2023 | 6 | 2 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Sep 2023 | 3 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Oct 2023 | 3 | 0 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2023 | 4 | 1 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2023 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2024 | 3 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 5 | 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2024 | 3 | 0 | 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| May 2024 | 5 | 4 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 |
| Jun 2024 | 4 | 0 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jul 2024 | 3 | 2 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 |
| Aug 2024 | 6 | 3 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 7 | 1 | 2 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 4 | 1 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 6 | 2 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 5 | 3 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 6 | 2 | 0 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2025 | 11 | 5 | 0 | 1 | 0 | 5 | 0 | 1 | 0 | 0 | 0 |
| Mar 2025 | 8 | 3 | 1 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Apr 2025 | 5 | 0 | 0 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 5 | 2 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 13 | 3 | 0 | 1 | 4 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 11 | 1 | 0 | 1 | 3 | 6 | 0 | 0 | 0 | 0 | 0 |
| Aug 2025 | 5 | 1 | 0 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 5 | 1 | 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 6 | 0 | 1 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2026 | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 4 | 1 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2026 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 2 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 3 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 2 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- kerniwhyte
NOT VISIBLE WHEN INTEGRATED
- lnielsenau
Too limited
The boxes are way to big - doesn't do much good guys.
- jonathanyoung123
Barely adequate
The design format is non adjustable. Boxes are way too big. And you can't delete any of the social media icons, that just galactically stupid. I don't use them so they are stuck there looking ugy.
- artreachtoronto
Doesn't work if FAQs are used multiple times across site
We have several different pages with this FAQs app on it, and while it functioned fine for years, will now show FAQS results from different pages if using the search function. Contacted support for over two months, and was just told that this is now expected behaviour, even though it means that incorrect information might be presented to site users. Really disappointed in this
- josephcaraccio
Useless
It ads a section to your homepage. You can't really move it and the options are extremely restrictive.
- jackson8278
Terrible
Way to complex for what it is. Do not waste you time.
- saniok6666
Приложение мусор
Данное приложение бесполезное, оно не отправляет данные вопрос ответ в микроразметку JSON-LD., а это основное для чего вообще нужен FAQ на сайте, от него получается совершенно нет толку, позже я его снесу.
- gdfuhk
How can I place the FAQ to the site of interest?
When I add a FAQ form to my website, it defaults to displaying on the homepage as a blank form with three empty collapsible boxes. How can I link the FAQ I created in the Wix editor to a specific page on the website?
- C2CC33
Terrible
Don't download
- stagingnotlive
Broke my site
After installing this, it isn't working on a desktop view and it also broke my mobile site. Download at your risk.
- zackdirtstone
Random information out of nowhere.
Doesn't read your site, just pulls information from nowhere. Just drops on to the site pages and doesn't move or hide. It just covers the page, even better I created a FAQ and it matches the questions, but not my answers. You can't edit the links added to the answers and no actual people to help. AGAIN AI is a total misinform generating joke.
- xbrefoods
Very Slow
Opening very slow in desktop as well as in mobile.
- paolojduarte
This is awful
How the f**k is this the best option you have for a FAQ widget? There are random social media icons present and no way of removing. Unless there is a toggle somewhere far removed from here, similar to your forms, there is no way of removing these and this is taking too much time. It's now easier to vibe code an entire site than design with a template on wix. Insane.
- jordan18403
Don't waste your time.
About as unresponsive as it gets. Mobile breakpoint looks like it has 150 px of padding on one side, adjustments don't stick after publishing, font sizes are different on the published site. It's just all around trash. Support is unwilling to help.
- aileen688
Wix is only good looking for beginner but lots of bugs
It's horrible; it won't crawl by Google properly by default, and you have to keep refreshing or complain to them to fix the bugs, and also it won't display what I asked for.
- luis206
Bloats HTML for Site
This app executes well in theory, but it bloats HTML for the page you place it on, because it renders all of the FAQ sections on any page you place it on. In the end, you also end up with duplicate content issues, because the content is hidden but still reflected on the backend. Tried contacting Wix about the issue, they said that a solution was going to be de-listing a page and not allowing it to show up on google. They said it would still be live but it wouldn't rank on google. That's not an option as I have the FAQ on all of my category pages. Which means I would have to remove those pages from google to fix the issue. Instead, I am manually making an FAQ section with text boxes to make sure that only what I want per page/category shows up on google. Otherwise, I have tons of bloated HTML and duplicate content. I would not recommend this app to anyone.
- grethe883
Do not install!
Despite the poor reviews, i decided to test it out... i shouldent have... it immediatly messed up my site and moved things in the wrong position. Thankfully i was able to restore it.
- anisits
FAQ does not get displayed
I added the FAQ app to my website. It doesn't get displayed neither in preview nor on the website. I did everything the support AI told me to do and it still did not work. Very frustrating.
- cfcmarco
App não aparece no site publicado
O app não aparece no site publicado. No meu editor o app aparece, mas não aparece em visualizar e no site publicado. Instalei e reinstalei diversas vezes e não funcionou.
Olá, obrigado pelo seu feedback. Tivemos um problema técnico com as Perguntas Frequentes, que já foi resolvido. Desinstale o aplicativo e instale-o novamente. Ele deverá funcionar corretamente. Informe-nos se ainda estiver com problemas.
- xeniashek
Why delete the added FAQ on the website after the update???
So, Wix decided to update the layout of the FAQ app, and the plugin is just gone from the website? REALLY? Now I have to re-add the plugin to all the pages where this FAQ plugin was included. AMAZING! P.S. FIXED the issue means bringing back the old version of Wix FAQ? And then removing the plugin from all pages where it was installed. That's what you call FIXED?
Plan comparison
Pricing & Plans
Detailed plan information is not available for this App.