Wix FAQ

Small hick-ups, but overall good.

I see users complain about social icons not being able to be removed and layouts not being adjustable. No worries, alle that can be adjusted in the settings: just go to Display > Social sharing and to Design to changes the boxes to lines and edit font(size). Only problem I had was when editing the translations, the answer in the main language did not show up in the translation module. I copied all answers to Word and translated from there. Copy/paste, done.

UI works well, but could use better format options. API renders only draftjs.

Straighforward. Can embed links and media. But for API users... The Wix FAQ App V2 Question Entries API accepts richContent and plainText as answer formats per the schema, but the FAQ widget only renders draftjs. The API silently saves the other formats without error, leaving entries that exist in the data store but display as blank answers on the live site. Either reject the unsupported formats at write time, or make the widget render what the API accepts.

It Does the Job

Ok I get why everyone is hating on this app. The simple reason is that it appears on your homepage and you can't remove it. All you have to do is cut: Ctrl + X (Windows) or Cmd ⌘ + X (Mac), and then paste: Ctrl + V (Windows) or Cmd ⌘ + V (Mac) it on the page you want to put it on.

Works fine

Wix FAQ - Design Settings

I'm having trouble with the spacing between the title and questions in the mobile version of the Wix FAQ app. I've tried adjusting the spacing, indents, and heading alignment, but it didn't help. It looks like this is a technical issue, which I can show in a screenshot. Or could you please tell me how to adjust it so it's not so big? The FAQ block (questions and answers) is currently compressed and aligned to the left, and I'm unable to center or properly align it. I've tried various settings within the editor, but nothing has helped. How can I resolve this problem?

Fonctionne très bien mais pas SEO friendly

Le Widget fonctionne très bien, facile à utiliser, bonne gestion de plusieurs catégories de FAQ et leur affichage sur différentes pages, design personnalisable, super à ce niveau. Seul bémol, le widget est intégré en Iframe, absent du DOM principal, donc les questions en titres Hn ne sont pas accessibles par un crawler, donc aucun intérêt SEO malheureusement. Bien dommage pour un Widget Wix. 4 étoiles donc parce que à part ça il est très bien fait.

Works well

It works fine. It looks great on my website. The only thing that does not appear to be customizable is the line spacing. Technically, if I increased the FAQ widget font to match the site of the website font, the text would literally touch the line of text above and below it. Other than that, it's good.

Great but limited functionality

I use this app on many of my sites, and I like how simple it is. Unfortunately, I wish I could link to categories, not just individual questions. I can't even figure out how to do it myself since there is no velo support for this.

Great App for adding FAQs to Site with ease

The app is Great as it provides an easy method to create Faqs for Sites I gave it a 4 star rating only because it takes a little bit long to load like 5-10seconds Might not seem like much but could affect site loading speed, I think it needs more optimization, other than that it is a great App from the Wix team, Also would love to have an option to add custom icons to the open and close buttons

Good FAQ App with Helpful Support

After using the Wix FAQ app, I found it easy to set up and customize, fitting well with my website. I did have an issue with content not updating correctly in different languages, but it was resolved quickly. The customer service was responsive and helpful. Overall, the app has improved my site's user experience with a clear and organized FAQ section. I recommend it to anyone needing a reliable FAQ solution.

SEO friendly?

Easy to use but I'm not sure if this app is SEO friendly. Can engines read the text?

App looks wonderful, but still needs work.

Pro's of this app: 1. This app comes with enough options when it comes to design: you can choose from 3 basic, but very nice looking, designs and personalize them further with fonts and colors. t fits the Wix aesthetic really well, looks wonderful and professional, also with mobile usage it looks really clean and neat. 2. The functionalities are easy to use. You can add multiple categories and choose which category to show depending on the page. So you can diver the FAQs to fit each individual page if necessary. 3. You can easily translate your questions and answers with Wix translate app...and it works perfectly when you change the language in which you are viewing your website! 4. It is possible to link some of your FAQ questions to your chat box, so customers can easily find the question they are looking for. Things that still need work: 1. Some answers refused to show and when clicking on them the whole FAQ disappeared and became invisible for customers to see.

Buena

Es una herramienta interesante

Superfijn

Een minpunt is dat het toevoegen van vragen via het dashboard zou moeten kunnen. Echter in de dashboard staat er geen menu item veelgestelde vragen en zul je het dus via de webeditor moeten doen.

Good

Useful, but not flexible enough

I need this app to include a lot of content in a little space. However, I need to be able to have different FAQ lists on different pages of my website and I can do that, with category options. But it was challenging to figure out how to only show one category, so that could be a little more obvious. I would also like to link to anchors on my page to help people find the content. Also, it's not beautiful.

Some bugs, but works well. Major improvement with the new release.

The app works well for getting a basic FAQ section off the ground. I think they just updated the app so there were some issues for a few days (app wasn't working at all). I recently discovered that with the update it automatically hid all the questions in my FAQ section. To fix this, I went into the website editor, found the FAQ app, selected "settings" on the app, then under the "choose content to display" heading I selected each section of questions I wanted to display. This fixed the problem

Can't add questions...

Some Bugs, but simple and easy to use when it works. Does the job! Wix Customer service helped out quickly.

Nice app, but dont work(

Hey! You have excellent service with questions. But unfortunately it broke. I hope you fix it as soon as possible. People's websites crashed because of this problem (

Love the capabilities, wish it could stay as a menu option.

I wish this were a part of the standard layout options, instead of having to install it as an app on each page where I need an accordian menu. Otherwise its wonderful!

Can't Open Settings

settings are not working. Shows a blank white box. Please fix.

Social bar at the bottom of each answer.

There are only two options Facebook and Twitter. Is there any way we can add another social icon for people to share answers on other social media platforms, such as linkedin.?

Good with potential for improvements

Generally it does everything it should including categories and customization, but there are a couple issues: 1. Multilingual support missing - really looking forward to it 2. The app is a bit slow and it takes a while for it to load - which leads to a weird UX 3. On mobile when listing categories the chosen one is highlighted with an ugly blue color that cannot be changed

Muy buena aunque faltan algunas mejoras

me gusta la aplicación en general es fácil de usar, aunque tiene deshabilitadas algunas opciones importantes, por ejemplo cuando coloco links dentro del contenido todo lo habre por default en otra ventana, me gustaria poder controlar que se abre afuera o dentro de la página por lo demás, esta bien completa se puede personalizar el contenido muy facil y agregar mas preguntas igual

Faltou pouco para 5 estrelas

O inconveniente que percebi é a necessidade de ajuste constante na altura da faixa onde se encontra o Wix FAQ, uma vez que tal altura é alterada sozinha, como se fosse um bug, ficando sempre menor do que o tamanho necessário para visualizar todas as perguntas do Wix FAQ ao se publicar o site. No restante, é um recurso que atende muito bem. Uma sugestão: permitir alteração de cor no ícone "+" e/ou na setinha "drop down" das perguntas do Wix FAQ.

Multilingual Support Needed

Great App, but needs support for multilingual sites. Meanwhile, you can maybe help improving the duplication of the page. Now it only duplicates the questions, not the answers nor the categories.

Saves me time, but inconsistent

This saves me lots of time using it as a "portfolio of work" tool - but there is oddities that drive me nuts. I can format the question font to not be italics but the answer font MUST be italics? There is no way to turn that off? When there is the ability to customize a font - literally anywhere on the site, there should be a consistent experience. This app, like other site features, misses the bar for this simple thing.

-Seo

The application is nice but the SEO part is not available.

its pretty simple and clean

i like it its easy to use simple desigh so not bad for the eye. also you can link stuff and put vidoes . can't sad we don't have more stuff to change

COMO EU RETIRO ICONES DE REDES SOCIAIS DO FAQ?

COMO EU RETIRO ICONES DE REDES SOCIAIS DO FAQ?

Expanded view spills out of strip

The expanded view does not stretch the strip, it spills over to the strip directly below. What is the solution for that?

Great. Please add these additional features:

- ability to direct link a url to a specific question - ability to direct link a url to a specific category. - ability to manage translations. the corresponding limitations, currently, - we can't supply a link that directly goes and opens a certain question on faq. - we can't supply a link that directly goes and opens a certain category on faq. - faqs can't be translated.

A good simple concertina app, useful for lots of things!

Good way to present lots of info in a compressed way to help customers get to just what they want. A bit glitchy in terms of updating the preview etc and when deleting the last category it says it's going to delete all of the questions, but doesn't!

Great if you know how to use it!

Pros: I needed a very simple FAQ tab with easy navigation, since my targeted traffic are predominantly uneducated or partially educated people while some might be educated. I'm also able to add external links very easily and it's sharable on 2 main social media platforms in my area. Cons: Would be nice, if it can be shared on other social platforms as well. A multilingual option would be a great advantage. Currently I had to integrate another app for multilingual purpose.

FAQ Social Share

Is there a way to Add Instagram, YouTube and Pinterest Social Share for Wix FAQ

creating url per questions

isn't it possible to custom the faq url per question? Will help improve selling the product and give the right content to the user

Twitter & FB buttons in FAQ cant be removed

Made questions for my FAQ page. When I take a sneak preview I see a Twitter and FB logo that i didn't insert and I can find a way to remove them #frustrating

Printing WIX FAQ content

Is there a way to print the WIX FAQ Content - Question and response for editing purposes?

not bad

good, but missed text color settings

very good but lagging

Good App but lagging..

Great Tool for Displaying and Categorizing but Slow

It's sometimes slow and doesn't load, I wish the load times could be faster.

Looks great

Looks great but would be good it you could add a box around it rather than just a fill colour. www.jinutrition.co.uk

Excelente...

Parabéns por toda a estrutura hiper inteligente. Devem construir uma nova janela de opções para subpastas, do menu principal, com letras menores...

Multilingual needed

This app is very useful. Please kindly enable multilingual options for this app. I need it.

nice

it is an easy solution to my need. well, i am wondering, is there any way to change the layout to section tabs?

Easy to use to organize large quantities of information

This has been an extremely helpful and user friendly addition to our website. Especially adding and organizing large quantities of information. My only complaint is that the Question header does not align with the question content. The Header is slightly indented and a bit of an eye sore. As a work around I indent the content but on the mobile version it squeezes it in to a narrow column. If this were fixed it would be nearly perfect.

Allow Change the font size below 12pt

is good can In Mobile view allow change the font size below 12pt

Excelente atendimento

pessoas atenciosas e que estão disponiveis a qualquer momento para sanar dúvidas.

Cómo puedo modificar el diseño del titulo de las categorías??

Necesito cambiar la fuente y el color de los titulares de las categorías. Gracias.

Please add poll

I want to add a poll under each question which asks whether this feedback was helpful or not. Check out https://www.klarna.com/au/customer-service/ and click on the FAQ question to see what I mean. Please also add feature to add the FAQ Search bar as an "Add-on". Just like Site Search, i want to have a search bar that can be added to any page that only shows FAQ questions and answers when searched on. Again, look at the Klarna link I sent above. This is a great example.