Old Wix Forms and Payments

I hate it.

Does not make any sense

These forms slap themselves on the cover of your website with no explanation to why and where you can put it on a separate page. I would love to be able to have my clients pay for a service request instantly without me having to approve and submit payment requests however, the "Wix Forms" make it irrelevant to use with no way to place it in a designated spot. It was a waste of time.

Mails auto dans spam ... ! Catastrophe

Im not - app not delivering to my inbox!

Im not - app not delivering to my inbox!

Forms lack essential features

I need customization capability such as adding subscription and donation buttons to our forms. We do not want site members and I dislike that we cannot remove the site member signup. Despite our expensive Wix account, we must use 3rd party options to provide us with sufficient services to compensate for Wix's poor functioning.

so sad

Sends out additional confirmation emails to customers. Wix support says: This can't be switched off or modified at the moment. Lost for words.

Incredibly bad.

Practically no customization besides of looks - simple fields are available but nothing more. Attachments - available in "premium plan" but the field is far from being flexible - 4 sets of allowed attachments and that's it, no way to customize what attachment types I'd want exactly. Date fields - yeah you can pick a date, that is all - no possibility to set a date range to be picked, ie Start: Today+7, End Today + 30, or whatever.

Pésima App

No funciona, no da las opciones que se requieren para publicar reseñas y moderarlas.

It fucking sucks and isn't worth it.

It fucking sucks and isn't worth it.

terrible

scam

Address inputs disappear, forms don't come through, notifications are iffy

We've been using this app for registration form submissions for our clinic, which requires serious time-sensitivity; clients call us when their pets are nearing the end, so that we can come to their houses and perform an in-home euthanasia. We've encountered a number of issues, none of which have been resolved, all of which heavily affect our business and communications. 1. Some inputs on required fields are deleted by the time we receive them, for instance, address fields. Despite being required to fill these out before they can submit and customers confirming they did, content in these fields are randomly deleted. Other fields in the same form will be fine. 2. Sometimes forms just don't come through. We've done many tests and it /seems/ to be servers going down. This is a gigantic issue for us and our clients. Sometimes forms come through but emails won't be sent as usual, meaning we aren't notified. Using this app has been a struggle for us /and/ our clients.

Terrible & Disfunctional

Forms/Payments are not consistently functional across different devices and browsers. This is not a difficult functionality--unacceptable

Doesn't work

I tried several times to add it to my site but it doesn't want to go :-) It remains pending even after the process of adding is completed successfully.

Not helpful

Not helpful

Unable to see form submission from client!

Client submitted form and received an email about it but unable to view it! disgusting!

unable to receive email

there is no any message received in inbox or emial

Terrible

Our clients encounter a lot of 403 errors. Have reached out to wix and they were able to complete for forms on their end and told us nothing was wrong. Problem still exists

status code 403 and 429 for no reasons

For days I having 403 and 429 status codes for all of my form submissions at one of my site. It is driving me crazy how a simple thing cannot operate reliably.

Rolling Reserve is horrible

As someone that has sold over 1 million dollars through wix sites. I can tell you without a doubt their rolling reserve policy can sink your business. Chargebacks are going to happen, people are say they didnt buy or receive something of someone used a stolen credit card to make an order. It happens. What wix will eventually do because they dont trust you is withholding 10% of each transaction upwards of 90 days. Add that with the 3+% for just accepting the payment and your total money transferred to your bank account just had 13-14% taken from you. If you are new to that can you survive knowing you are short that kind of money on every transaction? You eventually get your 10% back in random deposits. I would much rather wix use my CC on file if there is ever a chargeback rather than hold 10% of every single sale for 90 days. but that's not an option. Why not? My money be held in wix's rolling reserve sometime exceeds $3K to $4K

Frustrating and doesn't integrate properly, demo support videos are all old so they are useless now

Read Wix Payments Terms of Service First!!!

Once you see the hidden fees & lack of willingness to work with you when issues arise. Make sure your Wix Payment feature is turned off or you will get hit with charges.

It's so much frustrating on standalone forms !!!

We pay premium price to get rid of the branding.. But you need 1 simple form and it says "Powered by Wix". So why did you charge us ? Same goes to email add ons, and many more necessary details.. Premium is premium. You can't sell business class ticket and than charge for the water !

Glitchy to the point of being unuseable

This has to be the worst app I've ever used on Wix. Terribly glitchy and most importantly, a complete waste of time.

Terrible client can not open it...

Was working well and march 2024 several client cna not open it. With a support saying... This is a problem on your computer and ask your client to do this and that !!! They do not want to manage correctly their product. Lost hours to try to discuss with them and reputation with clients which see that in the beginning of our relation things does not work. Now i do form through a landing page.

not working

Probably due to some incompatibility when the form is embedded in a popup window, the form stops working. I have already contacted the customer service countless times, and they did not help me solve the problem yet. I have been waiting for a solution to the problem for almost 3 weeks. that's unbelievable.

At least two weeks now and still not being directed to checkout!

I've used the wix forms & payments before and no problem with being directed to check out. Now it doesn't work at all even with the supposed workaround which I tried. I pay for this feature with my plan and it's not working! https://support.wix.com/en/article/payment-forms-fail-to-proceed-to-checkout-upon-submission-includes-workaround

Pointless structure and you do not get any notification

It is possible for website visitors to contact the website operator and the contact details are also stored in the contacts, but without the content from the form! Isn't that the point of a form or am I seeing it wrong? You can view the submissions, but the overview is very cluttered, has no filter function (seriously?!) and is in my opinion kind of hidden ... Of course you can set up an automation to be notified by e-mail, for example. But that means you're constantly using up your monthly e-mail allowance. Maybe a crazy idea, but how about creating a good interface for it, for example as a tab in the individual contact view?

No

Doesn't work.

Not worth the money

Has glitches, no phone support. Would not recommend this app!

Cela ne fonctionne pas !

Le formulaire de contact ne fonctionne pas meme en version test, un message d'erreur apparait en permanence ! De plus, mes échanges avec une personne du service client presque insultante m'ont fait perdre 1h à effectuer des manipulations sans aucun rapport avec le problème ! J'attends un retour rapide s'il vous plait Merci par avance

DO NOT RECOMMEND THEM FOR PAYMENT PROCESSING

my current payout account is unexpectedly on hold, pending verification of my business's legitimacy. This marks the second occasion where they have requested official government documents for this purpose. The dilemma here is that these documents were initially required during the signup process for their payment services. Prior to this, I've also been asked to verify my business, despite having no prior customer disputes and only one refund throughout the entire account history. But this time, the verification process has taken a rather unusual turn: I'm being asked to take a photograph of my driver's license next to my face. I'm starting to feel that this requirement is disproportionately invasive, as if it's discriminating against my appearance in order to receive payments that rightfully belong to my business. To say that I'm frustrated would be an understatement. I've reached out to customer service in the hopes of finding a resolution.

Delay in Receiveing Notification

It takes about 30 mins to notify on Wix owner's app after a form have been submitted. Moreover, it takes 3 hours to receive an email about submission

A lot of problems with this app

It's installed automaticaly when you create a form and it's not posible the uninstall it whitout losing the forms. Big piece of....

usless

Things are getting worst

I cannot imagine how you can make things worst. 1. You cannot set a different email where the form should go, only your wix account's email. 2. When you set another email address, you get an email saying, a form has been submitted, check it 3. In the past, when you used to receive a form at your email address, you could press reply, and the answer was going to the form submitter. Now, the send to goes to no-reply. Ridiculous.

bugs and no support!

The forms creating different data collection types - one is possible to edit, others are blocked. No support response. and this is on paid web site + domain + paid forms plan! I lost a lost of time trying to find a solution and can not use what I need for my business!

Giving me troubles before even publishing the website

Terrible

I've had to pause business operations because an outdated automated email tied to this app continues to be sent to my customers and I have no ability to remove, edit, or deactivate it. It's been almost a week and customer support still has not contacted me with a solution. No one can seem to figure out what is going on, and I can't promote my business until this is fixed. Do not recommend!

glitchy

This doesn't work, I have a multi form and it resets and starts over from the beginning , never collects the information. Has litterly lost me thousands of dollars.

Please make the sender "no-reply@crm.wix.com" customizable

Unfortunately, the sender for the Double-Opt-In email is no-reply@crm.wix.com. Why can't it be changed? What's the point of being a premium customer and paying for it if you can't customize something as simple as this?

Sender no-reply@crm.wix.com | Why??

At least in Germany, activating Double-Opt-In is mandatory. However, the customer receives the email to confirm the newsletter registration from a cryptic sender, no-reply@crm.wix.com, and not from the website operator or their brand. This is absolutely incomprehensible why it cannot be changed?! Unfortunately, it's just rubbish like this.

Does not work

I have been trying to add forms to my site for the past few days and it does not work. Customer service will not contact me

Won't get past the 4th step

Stops at the 4th step, have left it loading for hours and unfortunately nothing, currently waiting for my callback from customer support and i'll post an update. In the meantime I get to dabble in my ads i've been procrastinating on. Yay Wednesdays!

Submission table is not working

Have spent numerous hours working on forms but they are tedious to work with, completely break when trying to copy forms across different sections of the website. The submissions tables supposed to collect the data doesn't capture any of my data and WIX support hasn't been able to help after days of asking for support. Strongly advise against using this app

Can't add new forms?

Past two days haven't been able to add new forms. All I get is the loading circle bar and It can't be deleted. Is there a bug? Need to resolve issue as soon as possible. Please advise.

Frustrating, to say the least.

None of the prebuilt forms had the desirable design layout. Ok I build my own. After making my own form, I want to reuse what I made across the website, to save time, to be efficient. Turns out: I can't. The forms break. The support team strongly advises me against copy and pasting forms. They strongly advise I delete all my forms and startover. Disapointing and frustrating, to say the least. I wasted many hours on those forms that I need to delete. Worst of all, each and every form needs to be realigned on mobile. Before use, be advised, Wix forms was/is a massive timesink.

送信

送信できなくなった

disgusting

i have to do too much to see the information on my customers forms . my site requires the form be filled out and none of the information even populated so now i have to email each customer to ask for their birthdays .

Rip Off

If you pay for a premium business account you shouldn't have to upgrade the form add on and pay more just to accept payment with a form. This should be included with a premium plan.

Completely Unreliable - Avoid

Our experience with this app (and Wix in general) has been very poor. In our case the Form that begins the customer entry into the payment system does not connect to the actual "get their payment information" sequence. Wix tells us that the form has disconnected from the payments, but they do not have a fix and just send us the standard "Sorry for the inconvenience" response. It's not about inconvenience, it is the financial lifeblood of the business that is at stake. First, avoid this app at all cost. Second avoid Wix entirely.