Wix Smart Chat
By Wix
- Wix Trending
Product media
Screenshots
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Overview
About this App
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
What the listing highlights
- Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
- Capture leads and guide visitors with contact forms, welcome messages, and quick topics
- Track key chat analytics like conversations, visitors, response times, and items shown in chat
- Get smart recommendations and actionable insights based on your chat conversations
Additional product media
Promotional media
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −11 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 11 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 216 preserved Reviews with at least one stored reply. Median and P75 use 190 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 190
- Median first reply
- 13.2 days
- P75 first reply
- 25.6 days
Stored publication state
Current stored state across 216 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 146 67.59%
- Unpublished
- 70 32.41%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Very suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Extremely suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Suspicious unpublished 0 of 216 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 0 0%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 25
- Peak Review month
- Mar 2025 · 30
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Jul 2024 | 3 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 8 | 2 | 3 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 5 | 1 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 3 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 8 | 3 | 0 | 1 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2025 | 11 | 3 | 1 | 3 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 30 | 5 | 1 | 4 | 5 | 15 | 0 | 0 | 0 | 0 | 3 |
| Apr 2025 | 14 | 5 | 2 | 0 | 4 | 3 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 6 | 1 | 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 10 | 3 | 0 | 1 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 4 | 0 | 1 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| Aug 2025 | 11 | 1 | 1 | 1 | 4 | 4 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 5 | 1 | 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 7 | 2 | 0 | 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 5 | 2 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jan 2026 | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 10 | 2 | 1 | 0 | 0 | 7 | 0 | 0 | 0 | 0 | 65 |
| Apr 2026 | 16 | 1 | 1 | 1 | 3 | 10 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 14 | 0 | 0 | 0 | 1 | 13 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 16 | 3 | 0 | 1 | 1 | 11 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 10 | 1 | 0 | 0 | 0 | 9 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 9 | 1 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- marketinglauncher
Does not work!
Really difficult to edit and does not follow setting instructions. Deleted and looking for alternative.
- jameslineham
Does not work
Spent ages trying to get this to appear on my website in the first place, took 3 attempts before the widget finally appeared. Editing it has been a bit of a struggle because you can't preview the message bubbles or anything while you're making changes. So I have to publish and view it on my live site to see what my design changes have done. But then when I finally got all that sorted, I found out that the messaging functionality doesn't even work properly! When I respond to a message from my Wix Inbox, the customer can't see the response until they refresh the webpage. They will be long gone by that point and defeats the whole purpose of having a chat feature on my website. Removing the app, far more hassle than it should be.
- megancordell5
Not HIPAA Compliant
This has been a very frustrating experience. The Wix Chat was HIPAA Compliant and we were able to respond to clients, but once I was forced to upgrade to Wix Smart Chat, we were no longer able to respond to potential clients because the app isn't HIPAA Compliant. Now we are left with no chat features for the site. Very disappointing.
- jguevara897
wix smart chat is not very smart
cant delete old indexed pages that no longer exist. cant even create rules or exclude pages because the pages i want to exclude no longer exist, yet the old pages and even links appear in the data coverage. data coverage even lists the pages that have already been indexed even though they no longer exist. i wish you could just select the indexed pages and simply delete them from the list, but according to wix help you just cant do that, which is extremely bizarre.
- cwreinc
Wix dumb chat
BRING BACH MEMBER DMS WIX DUMB CHAT!!!
Plan comparison
Pricing & Plans
Detailed plan information is not available for this App.