Wix Smart Chat
By Wix
- Wix Trending
Product media
Screenshots
1 of 7
Overview
About this App
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
What the listing highlights
- Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
- Capture leads and guide visitors with contact forms, welcome messages, and quick topics
- Track key chat analytics like conversations, visitors, response times, and items shown in chat
- Get smart recommendations and actionable insights based on your chat conversations
Additional product media
Promotional media
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −11 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 11 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 216 preserved Reviews with at least one stored reply. Median and P75 use 190 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 190
- Median first reply
- 13.2 days
- P75 first reply
- 25.6 days
Stored publication state
Current stored state across 216 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 146 67.59%
- Unpublished
- 70 32.41%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Very suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Extremely suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Suspicious unpublished 0 of 216 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 0 0%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 25
- Peak Review month
- Mar 2025 · 30
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Jul 2024 | 3 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 8 | 2 | 3 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 5 | 1 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 3 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 8 | 3 | 0 | 1 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2025 | 11 | 3 | 1 | 3 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 30 | 5 | 1 | 4 | 5 | 15 | 0 | 0 | 0 | 0 | 3 |
| Apr 2025 | 14 | 5 | 2 | 0 | 4 | 3 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 6 | 1 | 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 10 | 3 | 0 | 1 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 4 | 0 | 1 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| Aug 2025 | 11 | 1 | 1 | 1 | 4 | 4 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 5 | 1 | 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 7 | 2 | 0 | 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 5 | 2 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jan 2026 | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 10 | 2 | 1 | 0 | 0 | 7 | 0 | 0 | 0 | 0 | 65 |
| Apr 2026 | 16 | 1 | 1 | 1 | 3 | 10 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 14 | 0 | 0 | 0 | 1 | 13 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 16 | 3 | 0 | 1 | 1 | 11 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 10 | 1 | 0 | 0 | 0 | 9 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 9 | 1 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- danialarifmalik
Please add Wix Smart Chat support for Wix Harmony sites!
Wix Smart Chat looks great, but it's not supported on Wix Harmony sites. The app is unavailable and can't be added. Please add support for Harmony soon, it's the modern editor and many of us need this feature.
Stored reply
Thank you for your feedback — we really appreciate it. Supporting Wix Smart Chat on Wix Harmony is one of our top priorities. Our dev team is actively working on bringing this support, and we’re planning to release it soon. Thanks again for raising this — it’s an important use case for many users.
- sashagim
I like it
Stored reply
Thanks for the feedback — glad to hear you like it! 😊
- hautespheres
Manque de fonctionnalité !
Demande de fonctionnalités : - Permettre d'activer une option qui donne l'accès au chat AI uniquement aux utilisateurs connectés (membres). - Permettre d'ouvrir automatiquement le chat avec une question précise pour les nouveau utilisateur non connectés et les membres. Avec possibilité de choisir la se message apparait d'une fois par membre ou systématiquement à chaque connexion. - Fusionner les fonctionnalités du chat IA avec celui du chat wix classique afin d'avoir q'un seul chat avec toutes les possibilités. - Possibilité de faire apparaitre des suggestions de questions comme dans la FAQ du chat Wix classique - Possibilité de programmer l'automatisation + le délai pour que le chat lance une question seul. lancement d'un processus pour un Quiz ou un protocole d'accompagnement par exemple.
Stored reply
Merci pour ce retour détaillé et réfléchi — nous l’apprécions vraiment ! - Unification du chat classique de Wix et du chat IA – Vous avez tout à fait raison, et nous travaillons déjà sur cette intégration. Nous partagerons des mises à jour dès que ce sera disponible. - Suggestions de questions (comme dans la FAQ du chat classique Wix) – Cette fonctionnalité arrive très bientôt. Restez à l’écoute ! - Pour les autres excellentes suggestions — comme limiter l’accès au chat aux membres connectés, afficher un message personnalisé pour les nouveaux ou anciens utilisateurs, ou lancer automatiquement un processus type quiz — ce sont toutes de très bonnes idées. Nous les avons ajoutées à notre liste de développement pour les futures versions. Merci encore de nous aider à améliorer le Wix AI Site Chat
- ixdlab
Demasiados problemas para su instalación
Stored reply
Lamentamos los inconvenientes que tuvo durante la instalación. Si aún necesita ayuda, estaremos encantados de asistirle. Por favor, abra su sitio en el Editor, vaya a "Mercado de Aplicaciones" (ícono de los 4 cuadros) > "Administrar aplicaciones" y revise si falta completar la instalación del chat. Si ve "Completar instalación", haga clic ahí. Gracias por probar Wix AI Site Chat.
- intern2286
Very Nice and Would Be Even Better with Extra Features
Dear Wix, The ai assistant is very nice, it would be even better if it could have these three features in the future: 1. Customizable avatar for the AI icon. Adding an option where one can upload their own image (png, or jpg) instead of the options available would be great! This could allow companies to use their logo next to the name of the chat. 2. Ability to upload a custom icon for the users of the website's ai site would be very nice as well instead of just the gray user profile icon. 3. It would be especially nice if Wix ai site assistant could have the option for conversation starters or like 5 questions that the ai site assistant chat can suggest as buttons on which the user can click at the beginning of the conversation. This would help guide users at the beginning and give them a feel for what kind of questions the Wix Ai Assistant could answer for a website. Thank you for this app!
Stored reply
Hi, and thank you so much for your kind words and thoughtful suggestions! Custom AI Avatar – Great news! We're actively working on this feature, and you’ll soon be able to upload your own image or logo for the chat icon. User Icon Customization – That’s a great point. We're currently collecting feedback on this idea and will consider it as we continue improving the experience. Suggested Questions / Conversation Starters – We're already working on this feature! It will allow you to display clickable example questions at the start of the chat to help guide your visitors. Thanks again for your support — and for helping us make the product better!
Plan comparison
Pricing & Plans
Detailed plan information is not available for this App.