Printful: Print on Demand

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1. ReplyJuly 20, 2026, 14:59

   Thanks for your feedback, and we're sorry to hear about your experience. We'd like to investigate this further. Please share a few more details using this form: https://forms.gle/L7oiRt1r4wJtqBxe9. We appreciate your patience and hope to help resolve this 💙.

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1. ReplyJuly 20, 2026, 14:56

   Thanks for your feedback, and we're sorry for the frustration 💙. If you could, please share a few more details through this link: [https://forms.gle/L7oiRt1r4wJtqBxe9] so our team can investigate. We appreciate your patience 🙏!

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1. ReplyMarch 27, 2026, 07:02

   Thank you for your feedback 🙏 We’re sorry to hear you’re running into this issue. We’d really like to take a closer look - could you please share more details with us in this form 👉 https://forms.gle/grBd4UvjvMhzADjWA Our team will review the details and reach out to you directly. We want to make your experience as smooth as possible 💜✨

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1. ReplyJanuary 28, 2026, 11:18

   Thanks for sharing your thoughts! We’re sorry to hear about your experience. 🙏 We’d like to clarify a few things: shipping costs depend on the product, size, and destination, which can make some items higher than the base product price. All product-related information - including paper, coating, and framing (if applicable) - is available in the product details, and we’re always working to make it as clear and easy to find as possible. We’d still like to look into your case. Could you please share more order/product details with us here? 👉 https://forms.gle/grBd4UvjvMhzADjWA Our team will review it and get in touch with you as soon as possible. 🧡

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1. ReplyJanuary 21, 2026, 14:05

   Thank you for your feedback! 🙏 We are sorry to hear that you experienced issues publishing products. We would like to look into the matter further, can you please share more information on the issue for us here [https://forms.gle/grBd4UvjvMhzADjWA ]? Our team will review the details and get in touch with you as soon as possible. 🧡✨

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1. ReplyDecember 19, 2025, 14:03

   Thanks for following up. We checked this with our team and can confirm the issue was resolved yesterday (18th Dec 2025) by our compliance team. The account was temporarily placed on hold due to an open chargeback under review with the card issuer. During an active dispute, it’s standard practice to keep the account on hold. Once the chargeback was resolved and the review completed, the account was reactivated and is now fully active again. We appreciate your patience and are here if you need help moving forward.

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1. ReplyDecember 3, 2025, 08:31

   We’re very sorry this happened 🙏. This is not the experience we want for our customers. Please share your account and issue details here 👉 https://forms.gle/grBd4UvjvMhzADjWA Our team will investigate and help you resolve this properly. We truly value your trust, and we’re committed to making sure your future experiences with us are smooth and positive. 💙

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1. ReplySeptember 3, 2025, 08:23

   We’re really sorry to hear about your experience 😔. We’d love to take a closer look and help fix this for you. Could you please share a few more details through this link [https://forms.gle/grBd4UvjvMhzADjWA], so we can locate your account and assist you directly? 🙏

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1. ReplyJune 16, 2025, 12:57

   Hi, we're really sorry to hear about this issue 🙏. Please submit your details through this link so we will take a closer look and help you out: https://forms.gle/grBd4UvjvMhzADjWA Thanks for your patience 💜.

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1. ReplyMarch 26, 2025, 16:13

   Thank you so much for taking the time to share your experience, and we’re truly sorry for the disruption this issue has caused. We wanted to let you know that this is currently a known global issue affecting some merchants using Wix. Our team is actively working on resolving it in collaboration with Wix, and we really appreciate your patience while we get things sorted. That said, we’re happy to see that things have partially progressed on your end. It looks like you were able to get past the original error, successfully reconnect your store, and re-sync your listings. However, we also see that a portion of the initially synced products are still not showing up correctly, and we’re actively working on fixing this. We’ll keep monitoring everything closely and will reach out as soon as we have further updates 💜.

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1. ReplyMarch 19, 2025, 16:14

   We are sorry to hear about your experience, we truly apologize for the delay in support and any inconvenience caused 😞. We want to make this right. Please submit your account details or the order ID related to the issue through this link [https://forms.gle/sr12u7fvmnGhmX3u6], and our team will get in touch with you shortly to assist. We’re here to help!

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1. ReplyFebruary 27, 2025, 06:06

   Thank you for sharing your experience! We're sorry to hear about this issue. We understand how devastating it can be to lose your work, especially when you're so close to launching your website. Deleting products on the Wix side can affect the Printful side as well, as the integration syncs between the two platforms. However, your templates and files in the Printful library shouldn't have been deleted in this process. We would love to look into this further for you and see how we can help. Could you please reach out to us directly via email at feedback@printful.com with more details? We'll be happy to look into this!

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1. ReplyFebruary 2, 2025, 16:17

   Thank you for your review! We truly appreciate your feedback regarding our UI, Design Maker and the product range availability in Australia. We recommend checking the "availability" tab when viewing a specific product page - the tab will showcase the availability of the particular product in specific fulfillment locations. In most cases, the closest (for the end-recipient) possible fulfillment location will be selected. You can learn more about this here - https://help.printful.com/hc/en-us/articles/360014068019-What-do-product-availability-statuses-mean We'd like to hear more about your experience when using our app. Feel free to send us an email at feedback@printful.com -we will be happy to assist! 😊

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1. ReplyJanuary 21, 2025, 19:26

   Thank you for your review! We greatly appreciate the feedback regarding the ability to set up specific fulfillment centers for your order's fulfillment. At the moment it is not possible to do so - our orders get automatically routed to the closest available fulfillment - picking the best fulfillment center for your orders allows us to ensure that the shipping process runs smoothly for you and your customers as we continue to grow. With that in mind, we strongly suggest checking the "availability" tab when viewing any products within our catalog - the tab will showcase the availability of the particular product in specific fulfillment locations. In 99% of the cases, the closest (for the end-recipient) possible fulfillment location will be selected. Feel free to send us an email at feedback@printful.com - in case you have any further feedback and/or questions for us - we will be happy to assist! 🧡

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1. ReplySeptember 11, 2024, 15:37

   Thank you for your review! Once your store has been successfully connected to Printful, order import should certainly be a smooth and automated process, so feel free to reach out to us via e-mail at feedback@printful.com. We'll be more than happy to investigate further and discuss the test order option you mentioned!

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1. ReplySeptember 8, 2024, 17:58

   Thank you for your feedback! Please reach out to us at feedback@printful.com and we'll be more than happy to look into this right away. We're dedicated to ensuring your store runs smoothly!

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1. ReplyAugust 8, 2024, 15:37

   Thank you for taking the time to share your feedback! If an order has to cross country borders to reach the delivery destination, the recipient might have to pay customs fees to receive it. This depends entirely on the destination country and isn't managed by Printful. For more information, we recommend taking a look at our help page linked here: https://help.printful.com/hc/en-us/articles/360014066159-Who-pays-the-customs-duties-taxes We certainly appreciate the feedback you shared regarding the international delivery process. If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.

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1. ReplyJuly 2, 2024, 07:45

   Thank you for sharing your feedback! Since the Printful+Wix integration supports flat rates only, the rates on Wix's end may not match Printful's shipping rates. However, we hope that this might change in the future as integrations keep upgrading and changing. This means that when an order is placed in Wix, your customers can't choose an express shipping option, but there are other settings that you can set up, please see here for more information: https://help.printful.com/hc/en-us/articles/360014010400-How-can-I-configure-shipping-for-Wix-Stores If there's anything we can help you with, please reach out to our support team at support@printful.com, and if you have any suggestions, we'd love to hear them as we are constantly working on adding new features to make the store management with Printful as easy as possible!

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1. ReplyMay 23, 2024, 05:08

   Hallo, vielen Dank für Ihr Feedback! Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprach. Wir verstehen den Frust, der mit der manuellen Konfiguration der Versandkosten in WIX einhergeht, und die Verwirrung, die dadurch entstehen kann. Wir arbeiten ständig daran, unser System zu verbessern, und Ihr Feedback ist für uns von unschätzbarem Wert, da es uns dabei hilft, Bereiche zu identifizieren, die unserer Aufmerksamkeit bedürfen. Wenn Sie bei irgendetwas unsere Hilfe benötigen, können Sie sich per E-Mail an feedback@printful.com an unser Team wenden. Wir würden uns freuen, Ihnen bei der Lösung dieser Probleme behilflich zu sein und Ihre Erfahrung mit uns zu verbessern!

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1. ReplyMay 22, 2024, 06:19

   Hi, Steve, Thank you for sharing your experience with Printful! We're sorry for the inconvenience and frustration this has caused. Your feedback is incredibly valuable to us, and we want to address this matter as quickly as possible. Please reach out to our feedback team directly at feedback@printful.com so we can work on a solution that meets your needs!

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1. ReplySeptember 3, 2023, 09:04

   Hi, Steven! Thank you for taking the time to review our shipping rates. Our flat rates are calculated based on the product category and the destination. We also need to keep in mind the prices of the carriers we use. Having these flat rates is helpful as you always know what price to expect and it doesn't change depending on the fulfillment location. However, we understand your frustration and perhaps in the future, we can add live rates together with Wix. We sincerely appreciate your patience!

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1. ReplyAugust 6, 2023, 11:06

   Hi there! Thank you for sharing your experience, we're sorry to hear that it hasn't been the best one. We're constantly adding more mockups, however, the idea is to have easy mockups that load fast and give an impression of how the final products would look. You can also manually add photos of the finished product or other mockups. Please know that we are always working on improvements and we aim to make store management and product adding as easy as possible but we understand that creating stores and adding products has a bit of a learning curve. Thank you for your feedback!

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1. ReplyJuly 20, 2023, 12:55

   Bonjour ! Merci pour votre commentaire. Nous comprenons parfaitement que le prix des produits est essentiel pour vous en tant que propriétaire de magasin et pour votre entreprise. Bien que nos prix puissent être légèrement plus élevés que ceux d'autres sociétés de traitement des commandes, nous sommes convaincus qu'avec les services et les produits de qualité que nous fournissons, il s'agit d'un bon investissement ! Les prix des produits nous permettent d'assurer et d'améliorer constamment nos services, nos options de produits, d'offrir un soutien technique et à la clientèle, ainsi que d'autres touches agréables comme des options de marquage pour vos bordereaux d'emballage et d'autres services.

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1. ReplyJune 4, 2023, 08:26

   Hello! Thank you for your review. We're sorry to hear that your experience hasn't been the best so far. We use water-based inks and while mockups that are computer-generated show one image, the outcome on a real product may vary. This is why we always recommend creating sample orders (and we offer discounts for that) and we have created various tutorials on the design creation process specifically for our techniques.

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1. ReplyMay 4, 2023, 17:58

   Hello! Thank you for your review and sharing your honest feedback. While our mockup images are a great tool to see how your design would look on a product, they aren't a 100% representation of the final outcome as they are computer generated images. The final print outcome can vary based on a variety of factors like chosen garment, garment color, submitted design and even your screen brightness. To ensure that the final print would be just as you've imagined, we do suggest ordering color swatches and color correcting where and if necessary. You can visit our page here for additional details as well: https://www.printful.com/blog/color-matching-guide-print-on-demand We would certainly be sad to see you leave, but do hope to fulfill your orders again in the future!

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1. ReplyApril 30, 2023, 15:36

   Hi there. Thank you for taking the time to leave a review. We're sorry to hear about your experience! You can adjust the language for the Terms of Service page via the Globe icon on the upper right corner of the page. If you need further help with this please contact us directly at feedback@printful.com so that we can assist you better. Hope to hear from you soon!

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1. ReplyApril 19, 2023, 18:05

   Hello! Thank you for your review and sharing your experience! Once an order has been made, it would be routed to a fulfillment facility based on various factors like product availability, fulfillment type, final destination and others. While we would always try to fulfill the order as close as possible to the destination, not all products are available with all of our fulfillment facilities, therefore there might be cases where the order is fulfilled overseas. Once an order is placed, all changes (including canceling the order) can only be made while the status of the order is "waiting for fulfillment" as all products are custom-made on demand. We do appreciate your feedback on this as it helps us to continue to improve our services!

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1. ReplyApril 2, 2023, 10:10

   Hi there. Thank you for taking the time to leave a review. We're sorry to hear about your experience! Please know that we take quality concerns very seriously and we'd like to look into your situation more closely, so please contact us directly at feedback@printful.com so we can work on a resolution together. Hope to hear from you!

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1. ReplyMarch 22, 2023, 06:52

   Hi, Thanks for sharing your experience! We're sorry to hear that the samples you received weren't as expected. It would be much appreciated if you can reach out to feedback@printful.com with more info about the issues, as well as provide photos of the garments and the order number. We'll gladly look further into it from there!

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1. ReplyMarch 11, 2023, 19:46

   Hello! Thank you for your review. We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward! While our teams do their best to check each and every item before it's shipped, some items might slip through from time to time due to human error. If there's ever an issue with any of the received products and there's been an error on our side, we would take full responsibility, of course. Each reported case helps us to continue to improve the products and services that we offer. We'd like to look into the previous communication you had with us in more detail. Please reach out to us at feedback@printful.com - we would certainly like to hear from you and advise further.

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1. ReplyFebruary 27, 2023, 07:48

   Hi, Hulio, Thanks for sharing your experience! We do our best to ensure that all products are fulfilled in the best possible quality but it's important to keep in mind that there are many factors that affect the fulfillment outcome. Of course, sometimes human or technical errors can happen as well. While most issues are caught by our quality control team, there can be cases where errors slip through but we're always happy to take full responsibility for any errors on our part. We've replied back to the message you sent us and will be glad to look further into the situation once you provide some photos of the received product.

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1. ReplyMarch 22, 2023, 06:51

   Hey, Jody, Thanks for sharing your honest feedback! We've read through your communication with us and can assure you that such issues definitely aren't a regular occurrence. We do our best to ensure that all products are fulfilled in the best possible quality but it's important to keep in mind that there are many factors that affect the print quality. As the printing process involves manual work - the garment is placed into the printer by a human - slight placement discrepancies up to 1'' are considered expected. Of course, human or technical errors can happen as well and we kindly apologize that all of your orders have been affected. Last year we had a reshipment rate of 0.26% only and it's been decreasing each year. We truly hope that your future orders will be of better quality and you'll have a great experience moving forward. In case there are any additional concerns you'd like to be addressed, feel free to reach out to feedback@printful.com and we'll be glad to help! :)

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1. ReplyDecember 10, 2022, 13:15

   Hello! We're sorry to hear that you're experiencing some trouble with the app! Please reach out to us at feedback@printful.com - we would certainly like to hear from you and advise further.

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1. ReplyDecember 3, 2022, 18:19

   Hello! Thank you for your review. We're sorry to hear that you haven't enjoyed the integration! Please reach out to us directly at feedback@printful.com - we would certainly like to learn more about your experience with us and how we could improve it!

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1. ReplyOctober 18, 2022, 05:17

   Hi! Thank you for sharing your concerns. Indeed, due to various restrictions (safety as well as technical) there is no option to exchange files, products or other information between Printful accounts. Accounts are free to create and there are also ways to log into your account even after forgetting password, however, please know that we are constantly working on improvements and we aim to make store management and product adding as easy as possible. Thank you for your feedback.

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1. ReplyOctober 13, 2022, 05:24

   Hi, Tamara! Thank you for taking the time to share your concerns. Indeed, due to technical limitations, for Wix specifically there is no option to delete the product in Printful unlike Shopify or Woocommerce. However, we are constantly working with Wix to improve the navigation. We sincerely appreciate your patience!

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1. ReplyAugust 1, 2022, 08:30

   ¡Hola! Gracias por calificar nuestra aplicación. Nuestro equipo de soporte y desarrolladores está investigando la situación. Lamentamos que su experiencia no haya sido la mejor, pero estamos seguros de que una vez que se resuelva el error, todo irá sobre ruedas. ¡Agradecemos sinceramente su paciencia!

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1. ReplyJuly 2, 2022, 10:10

   Hello, Thank you for your review :) We're sorry to hear that you haven't been able to connect new stores. Our team would gladly check on this further and clear up any issues, so please feel free to reach out to us at support@printful.com. We'll be happy to help!

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1. ReplyJune 21, 2022, 16:14

   Hi, Thanks for your review! Due to inflation and rising production costs, our suppliers have increased their prices, so we had to adjust our pricing as well. Shipping carriers are also raising their rates due to fuel cost spikes. Although we've had to increase the costs of some products, we noticed some cases where we can lower the prices. https://www.printful.com/pricing-updates As it is for the fulfillment location, as much as we'd like to, we can't guarantee that all orders will be fulfilled in a specific facility. Our system automatically routes all orders not only to the fulfillment center that's closest to the recipient but also has the particular products available and can take the incoming order backlog. There are some products that are fulfilled in a specific location only. You can check the availability of each product by viewing it in our catalog and scrolling down to the ''Availability'' section. If there are any questions, feel free to write to support@printful.com!

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1. ReplyJune 13, 2022, 04:08

   Hey, Abigail, Thanks for your review! We're sorry to hear that your experience with our customer support wasn't satisfactory. We do our best to look into each concern on a case-by-case basis, as it's important to remember there are many factors that affect the print quality. After reviewing your communication with us, we see that the particular order in question had a low-quality file, resulting in low-quality print. As you've mentioned that it was perfect the time before, we'd be happy to look further into this to better understand what happened and how to ensure such issues don't repeat for future orders. We'll follow up with you by email and will see how we can proceed from there. It's our goal to provide the best quality products and we want to make sure you have the best possible experience moving forward.

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1. ReplyApril 1, 2022, 13:26

   Hello! Thank you for your review. We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward! While our teams do their best to check each and every item before it's shipped, some items might slip through from time to time due to human error. If there's ever an issue with any of the received products that has been an error on our side, we would take full responsibility, of course. Each reported case helps us to continue to improve the products and services that we offer. Regarding the vingerar like scent you mentioned - this would be from the fixation agent used during the fulfillment process. It helps the inks to bond with the garment and without it, they simply would come off. The scent isn't permanent and would come off after the first quick wash. Thank you once again for your time and honest feedback! If you have any other questions, concerns or feedback you would like to share - feel free to reach out to us!

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1. ReplyMarch 27, 2022, 05:29

   Hi! Thank you for leaving a review. We're sad to hear that the connection between your Wix store to Printful wasn't successful. Please note that Printful is a stock-on-demand company so we don't recommend enabling inventory tracking in your store. If you are experiencing any issues with the way products show up in your store, we suggest checking it with Wix support - perhaps something was enabled or disabled to affect the product status in your store. You can also reach out to our support team for more specific advice via live chat or email - support@printful.com

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1. ReplyMarch 8, 2022, 09:41

   Hi there! Sorry to hear about the challenges you have faced. While our support team is doing its best to assist with all sorts of questions, there are specific things that can't be changed from our side due to technical limitations. Printful is integrated with Wix in all possible ways at the moment; after connecting these platforms, there is no additional customization possible from Printful's side. If you have more suggestions for improvement, please contact us at feedback@printful.com

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1. ReplyFebruary 23, 2022, 10:11

   Hi! Thank you for sharing your experience. We're sorry to hear that you have trouble with your products. Please note that if you are using custom URL's for your products, that might affect the links in your storefront. Please try to push a new product to the store without changing anything on your Wix page. We have sent you a follow-up on this matter. Hope to hear from you soon!

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1. ReplyFebruary 22, 2022, 15:12

   Hello! Thank you for your honest feedback, as it helps us to continue to improve the products and services that we offer. We absolutely understand that product pricing is essential for you as a store owner and for your business. While our prices might be slightly higher compared to some other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment! The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services. Currently, we don't offer phone support, however, if you ever have any questions - don't hesitate to reach out to our support team at support@printful.com or our live chat and we will be happy to help you.

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1. ReplyFebruary 8, 2022, 11:57

   Hi there, Thank you for your feedback! We're very sorry your experience using our services hasn't been the best! Regarding our product pricing, we definitely understand that price plays a major role if you're a business owner. And we simply wanted to note that there is a complexity of things behind our pricing that our customers who are running successful businesses are willing to pay for - it's not only the high-quality products, but easy-to-use integrations with e-commerce, 24/7 support team, and more. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible. Please feel free to reach out to us at feedback@printful.com if you have any further questions or anything else!

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1. ReplyDecember 28, 2021, 07:40

   Hey there, Thank you for your feedback. We're sorry to hear that you haven't had the best experience with us. We would like to find out more about what happened and hopefully improve your experience. Please reach out to us via feedback@printful.com. We're looking forward to hearing from you!

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1. ReplyDecember 27, 2021, 06:59

   Hi there! Thank you for your review. We're sorry to hear that your order was split in two and you have to wait for the other shipment to arrive. Please note that we have several facilities from where we fulfill the orders, however, not all products are available in all of them due to supplier availability. Your order was split into two different orders, and one of the shipments is coming from Europe because the colors chosen were not available in our US facility. This information is available on our website. While we don't have phone support, we have 24/7 live chat and email support available to assist you with any questions. We understand that it can be frustrating to wait for an international order; please know that we are constantly working on improving our shipping time. We sincerely appreciate your patience!

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1. ReplyOctober 27, 2021, 06:05

   Hi there! Thanks for your feedback! We are sorry to hear that you've had a bad experience with our fulfillment quality. It is important to us that you receive products and services which are high-quality and up to our standards. We would love to gather more information on your experience to see where we could make some improvements! Please provide information on your experience with our services by sending details to feedback@printful.com, we would appreciate hearing from you.