Omnisend Email Marketing & SMS

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1. ReplyMay 25, 2026, 07:30

   Thank you for sharing your experience. We're sorry to hear things didn't go as expected - deliverability issues and a buggy editing experience are exactly the kind of issues that can't be left unresolved when your business depends on it. We'd genuinely like to look into what happened, but we haven't been able to identify your account based on the information in your review. Without being able to dig into your account, we can't properly address what went wrong. If you’re open to it, please reach out to us at support@omnisend.com or through the in-app chat. Once we can identify your account, we can investigate the delivery challenges and the campaign editor behavior you experienced, work closely with you to better understand what happened, and provide the guidance and support needed to help restore confidence in your experience with our platform.

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1. ReplyMay 5, 2026, 14:10

   Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced with the discount code setup, and we understand how important it is for your welcome flow to function properly. After reviewing your account and testing the automation, we found that it's functioning correctly and delivering emails as expected. However, the discount code wasn't displaying because it needs to be created in your Wix store first and then added to the email content block. Our senior support specialist has reached out directly with detailed steps and screenshots showing how to complete this setup, along with recommendations to optimize your workflow and improve deliverability. We're sorry if our previous communication didn't make the solution as clear as it should have been. We'd genuinely appreciate the opportunity to help you get this working smoothly, and our team is here to support you through every step.

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1. ReplyMarch 16, 2026, 15:47

   Thank you for taking the time to share your experience. We’re sorry to hear that your first impression of the platform felt confusing, and we understand that getting familiar with a new platform can feel overwhelming at first. Omnisend is designed to be intuitive, with guided setup steps and built-in templates to help users get started more easily. That said, we recognize that everyone’s workflow and expectations are different, and feedback like yours helps us identify where the experience could be clearer or easier to navigate. After reviewing your feedback, our team reached out to better understand what specifically felt difficult during the setup process. Our goal is to support you in getting the most out of the platform, whether that means reviewing your account together, answering any questions, or guiding you through the setup step by step. If you’re open to it, we’d be happy to walk through this with you and help turn the experience around.

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1. ReplySeptember 2, 2025, 10:52

   We’re truly sorry to hear that your experience with Omnisend has been frustrating. That’s the opposite of what we aim for. We’d really appreciate the chance to better understand what made the platform difficult to use — was it something specific during setup, navigation, or a particular feature? Our customer support team is available via the in-app chat or by email at support@omnisend.com, and we’d love to help clarify any confusion or challenges you’ve encountered. If we could, we’d walk through the platform with you step-by-step. If you’re still open to it, we’re here to support you and make things right.

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1. ReplyAugust 7, 2025, 14:03

   We're really sorry to hear about your experience — that’s definitely not the kind of journey we want anyone to have with Omnisend. Unfortunately, we weren’t able to identify your account based on this review, but we’d truly appreciate the opportunity to look into what went wrong. If you could reach out to us at support@omnisend.com, our team would be happy to investigate the integration issue further and understand what might have caused the problems on Wix. We’d also love to check the emails you were receiving and make sure they stop for good — you deserve full control over your inbox, and we take that seriously. Your experience matters to us, and we'd really like the chance to make it right.