Omnisend Email Marketing & SMS

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1. ReplyApril 7, 2026, 13:46

   Thank you for taking the time to share your experience with us. We completely understand how frustrating it must have been to discover this limitation during the setup process, and we’re sorry that it impacted your workflow. You’re absolutely right that our Wix integration currently syncs contact data only. Order history and product data are not supported at this time. While this is highlighted in our documentation, we understand how this can be disappointing for e-commerce use cases. Expanding this integration is something our team is actively working on. In the meantime, as a workaround, you can add products via the Omnisend API to gain more flexibility with automated emails. If you’d like, our support team would be happy to walk you through the setup and help find the best approach for your needs. We weren’t able to locate your account from this review, so please reach out via in-app chat or support@omnisend.com, we’d really appreciate the chance to assist you further.

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1. ReplyJune 10, 2024, 07:51

   Hello there, Thank you for your feedback. We apologize for the issues you've experienced with the Embed Form functionality. We understand how important it is for the app to work seamlessly, and we regret any inconvenience this has caused. Our team is dedicated to investigating and resolving this issue. A senior representative has contacted you to address the situation in detail. Please respond to their email at your earliest convenience. We are committed to finding a solution that meets your needs and ensuring a better experience moving forward. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter.

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1. ReplyApril 4, 2024, 08:10

   Hello there, We're sorry to hear about your experience, and we understand your frustration. Your feedback about wanting more control over the messaging is valuable to us. We'd love to learn more about your specific concerns and see how we can improve. Please feel free to reach out to our support team, and we'll be happy to assist you further. Your satisfaction is important to us, and we're here to help!

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1. ReplyMarch 4, 2024, 18:19

   Hello there! Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our export feature. We'd like to address your concerns and ensure you have access to all the export capabilities our platform offers. Our platform indeed provides a comprehensive export feature, allowing users to export their lists with a wide range of attributes. Additionally, users can export contact activity data from Campaigns, Automations, and Forms reports. We understand the importance of data portability, and our team is committed to providing a seamless export experience. If you've encountered any difficulties or have specific issues with the export process, we would appreciate the opportunity to assist you further. Our Support Team is available 24/7 and can be reached via In-app chat or email at support@omnisend.com. Have a great day!

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1. ReplyFebruary 22, 2024, 13:57

   Hello there! Thank you for taking the time to share your thoughts with us. We're delighted to hear about your positive experience with Wix's live customer service! With this in mind, we'd like to clarify that at Omnisend, we do provide live support through both email and chat channels, ensuring that you connect with a real person rather than a chatbot. We are committed to delivering fast and efficient assistance to all our customers! We're also glad our Support team was able to bring clarity to the issue you encountered. If you have any further questions or need assistance in the future, please feel free to reach out to us via in-app chat or email us at support@omnisend.com. We appreciate your feedback and are here to help! Thank you for choosing Omnisend!