Upsell.com ex ReConvert

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1. ReplyAugust 3, 2025, 14:16

   Hi Natalia, That’s a very serious accusation, and it’s simply not true. ReConvert charges are handled entirely through Wix - we have no way to charge you outside their system. Our pricing is clearly shown before install, and we offer full access to all features on every plan. If something didn’t work as expected or you didn’t get support, that’s not the experience we aim for. Please reach out via chat so we can review your case and help.

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1. ReplyMay 8, 2025, 15:36

   Hey, really sorry to hear that 😞 We’re here and ready to fix whatever went wrong. I can't find any ticket of yours where you reached support for assistance? Just sent you a private message - please check it out. You’re a valued customer and we want to make this right 💯

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1. ReplyMarch 18, 2025, 13:07

   Hey William, I’m really sorry to hear about your experience, and I completely understand your frustration. Our goal is always to provide clear pricing and great support, so it’s disappointing to hear that we fell short in your case. To clarify, our pricing is based on usage, meaning charges depend on the upsell revenue generated through the app. We always aim to be fully transparent, and these details are outlined in our pricing page and during setup. That said, I absolutely want to make things right for you. I've already flagged your case for priority review, and if there was any confusion or unexpected charges, we’re more than happy to discuss a refund. Please reach out via our support chat, and we’ll get this sorted ASAP. Again, I sincerely apologize for the frustration, and I hope we can turn this around for you. Best, Jordan Customer Care Supervisor ReConvert

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1. ReplyMarch 5, 2025, 09:18

   Hi We’re sorry to hear about your experience. The uninstall process is entirely managed by Wix, and while we understand it can be a bit complex, this is unfortunately beyond our control. That said, we’ve created detailed guides and step-by-step videos to help make it as straightforward as possible. If you’re still having trouble, our support team is always available to assist - just reach out, and we’d be happy to walk you through it. We appreciate your feedback and hope to improve your experience moving forward. Best, Jordan Customer Care Supervisor ReConvert

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1. ReplyFebruary 25, 2025, 09:30

   We're truly sorry to hear about the issues you encountered with our application. Could you please share more details so we can assist you further? You can send your request directly to care@reconvert.com, and I'll personally address it. Looking forward to hearing from you soon. Yours ReConvert Wix Team

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1. ReplyNovember 20, 2024, 15:21

   Hi Watkins213, Thanks for your feedback! I want to clarify that ReConvert cannot charge unless the app is installed and payment has been approved by the store owner. I’ve tried to locate your account but wasn’t able to find it based on the information provided. To resolve this for you, please reach out to us via our 24/7 live chat. Our team will be happy to investigate and get this sorted out for you quickly! Best regards, Jordan Customer Care Supervisor ReConvert

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1. ReplyNovember 12, 2024, 09:54

   Hi there We're truly sorry to hear about the issues you encountered with the charging. Could you please share more details so we can assist you further? You can send your request directly to care@reconvert.com, and I'll personally address it. Looking forward to hearing from you soon. I cannot find any details of your store on our system, so if you could email that address together with your name, store url, email address and any invoices that show the charges, we can deal with this for you. If you correctly unsubscribed and uninstalled the app it would be impossible to be charged, but I'm happy to try to figure out what went wrong here and try to sort this out for you :-) Jordan Customer Care Supervisor ReConvert

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1. ReplyFebruary 10, 2025, 15:45

   Hi Loblan We’re sorry to hear about your experience. Our goal is to provide merchants with a tool that helps increase sales, and we strive to be fully transparent about our pricing. ReConvert’s pricing on Wix is based on a single-stage model, where the charge is determined by either the number of orders or the revenue generated through ReConvert - whichever is greater. This ensures that pricing fairly reflects usage and the value the app provides. Our full pricing details are always available here: ReConvert Pricing https://help.reconvert.io/en/article/reconvert-pricing-for-wix-1q7gqz/ We also reached out directly to discuss your concerns but didn’t receive a response. If you’d like to go over your charges or need any clarification, we’re happy to help. Please reach out to our support team - we’re here to assist. Please contact me on care@reconvert.com or come into live chat and ask for Jordan - I've got something in mind. Wishing you success with your store, The ReConvert Team

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1. ReplyAugust 25, 2024, 07:59

   Hi there Hilary Avraham here, Director of Customer Success at ReConvert. I'm sorry to hear about your experience and I'm sorry that you feel that the app was somehow a 'scam'. We have thousands of satisfied customers with tremendous 5* reviews testifying to our app's quality and our very responsive and knowledgeable 24/7 customer care team. I'm sorry your experience wasn't equally as positive (yet). Please email me at avraham@reconvert.com and I will investigate this fully for you and if we need to make this up to you, we will. I'm happy to work with you to find a fair solution. Please come back to me, and I look forward to resolving this for you. 🙏 Best regards, Avraham Customer Success Director

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1. ReplyAugust 11, 2024, 10:53

   Hi there Avraham here, Director of Customer Success at ReConvert. I'm sorry to hear about your experience and I'm sorry that you feel that you've been wrongly charged. Please email me at avraham@reconvert.com and I will investigate this fully for you and if we need to make this up to you, we will. I'm happy to work with you to find a fair solution. Please come back to me, and I look forward to resolving this for you. 🙏 Best regards, Avraham Customer Success Director

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1. ReplyMay 26, 2024, 14:09

   Hi there Avraham here with the ReConvert Customer Success team. I'm sorry to hear about your experience. I've tried to reach you via Facebook and email to explain the situation. Unfortunately, this is a requirement from Wix and is not something we control. The app is free to install, and if it is uninstalled within 14 days, there is no charge. I understand that this may have seemed misleading to you, but as an app developer within Wix, the way the app looks at the screen you describe is entirely set by Wix, not by us. I'm happy to work with you to find a fair solution. Please email me back, and I look forward to resolving this for you. Best regards, Avraham Customer Success

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1. ReplyApril 16, 2024, 12:52

   Hi Craig Thank you for your feedback. As we discussed over the phone, we sincerely apologize for the inconvenience caused by the bug that affected your store and two others. We acted quickly to resolve the issue, and the bug was fixed within two days. Additionally, we fully refunded the amounts incorrectly debited due to the issue with the Wix discount codes. We’re disappointed that your review wasn't updated to reflect the resolution, as we worked diligently to ensure the problem was rectified and to provided full compensation. Customer satisfaction is our top priority, and we hope you reconsider updating your review to reflect the steps we took to make things right. If you have any further concerns, please don’t hesitate to reach out. Avraham Customer Care Director ReConvert

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1. ReplyMarch 24, 2024, 11:38

   Hey, sorry to hear you're having some issues uninstalling the app. The process is set by Wix themselves but we can certainly help you remove it, though we'd be sad to see you go :( Log on to www.reconvert.com and our 24/7 support staff will be able to assist. Jordan | ReConvert

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1. ReplyFebruary 20, 2024, 10:06

   Hi there, Jordan here with the ReConvert Support team. Sorry to hear about your experience - I've sent you an email relating to a known bug from Wix's side; this is not something we have control over as it relates to Wix's infrastructure. I'm happy to work with you to come to a fair solution - please email me back and I look forward to getting this sorted for you! Jordan @ ReConvert Customer Success

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1. ReplyFebruary 20, 2024, 09:53

   Hi there, Jordan here with the ReConvert Support team. Sorry to hear about your experience - I've sent you an email relating to a known bug from Wix's side; this is not something we have control over as it relates to Wix's infrastructure. I'm happy to work with you to come to a fair solution - please email me back and I look forward to getting this sorted for you! Jordan @ ReConvert Customer Success

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1. ReplyFebruary 13, 2024, 18:35

   We're truly sorry to hear about the issues you encountered with our application. Could you please share more details so we can assist you further? You can send your request directly to care@reconvert.com, and I'll personally address it. Looking forward to hearing from you soon. Your, ReConvert Wix Team

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1. ReplyFebruary 10, 2024, 18:17

   We're sorry to hear about the challenges you encountered while trying to uninstall our app :/ We understand your frustration and have emailed detailed uninstallation instructions to your email. Unfortunately, the removal process is controlled by the Wix platform itself, and we're unable to modify these steps. If you encounter any difficulties or need further assistance with the removal process, please don't hesitate to contact us at care@reconvert.com. Additionally, if you have a moment to reconsider your review, we would greatly appreciate it. Your feedback is important to us, and we are committed to ensuring a positive experience for all our users. We always aim to make sure how customers have a positive ROI. If you don't have it, we can try to figure out how to get you there!

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1. ReplyFebruary 10, 2024, 15:39

   We're sorry to hear about the difficulty you experienced in removing our app. We understand your frustration and have provided detailed instructions on how to uninstall it to your email. Unfortunately, the removal process is determined by the Wix platform itself, and we're unable to change these steps. However, if you encounter any issues or need further assistance with removal, please don't hesitate to contact us at care@reconvert.com. Additionally, if you have a moment to reconsider your review, we would greatly appreciate it. Thank you for your understanding. You can reach out to me personally at eric@reconvert.com for anything you need :D Eric | ReConvert Support.

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1. ReplyFebruary 10, 2024, 15:02

   We're truly sorry to hear about the issues you encountered with our application. Could you please share more details so we can assist you further? You can send your request directly to care@reconvert.com, and I'll personally address it. Looking forward to hearing from you soon. Your, ReConvert Wix Team

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1. ReplyFebruary 2, 2024, 15:29

   We appreciate your feedback and apologize for the inconvenience you've faced. The problem with unremoved products is related to Wix, and we're actively collaborating with them for a solution. As for the revenue figures, we're open to discussing specific solutions or adjusting plan rates. Our product manager is available for a short call to address your concerns. You can schedule a call here: https://calendly.com/marina-stilyoapps/15min

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1. ReplyJanuary 26, 2024, 11:12

   Thank you for sharing your concerns and feedback. Upon reviewing your store's performance, we're pleased to note that ReConvert has generated an impressive $3226 in revenue while charging only $200. This substantial 1500% ROI showcases the value we strive to provide. I understand the frustration when things don't seem to work as expected. To shed more light on the generated orders, we've sent you a detailed list check please your email box, with dates, illustrating the direct impact of the app on your sales. To provide further clarity, we've sent a detailed list of orders with dates, illustrating the direct impact of the app on your sales. If you'd like a more in-depth discussion or have specific concerns, our Product Manager, Marina, is available for a call. You can schedule a convenient time through this link: [https://calendly.com/marina-stilyoapps/15min].

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1. ReplyJanuary 26, 2024, 10:09

   Appreciate you sharing your concerns and feedback; however, despite sending several emails, we have not received any response yet. While our app is free to install, the necessity for credit card details aligns with Wix policies, ensuring user awareness before charges. We've communicated to the Wix team about the potential confusion caused by this field, providing feedback for improvement. Our commitment to transparency remains steadfast, and we're open to discussing alternative solutions if needed. Feel free to reach out for any additional queries; we're here to assist you.

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1. ReplyDecember 24, 2023, 11:58

   Hello. Thank you for your review, I'm trying to understand your concerns better and find a resolution that works for you. Your satisfaction is important to us, and we want to ensure a positive experience with ReConvert. I want to clarify that we don't charge any store without proper consent. According to Wix platform requirements, we await your approval before initiating any charges. We've taken measures to provide transparent pricing information on both the Wix app market page and our website, emphasizing the importance of approving charges before they occur. Before any charge is processed, we present a link with pricing to outline the pricing details, ensuring users have the information they need to make an informed decision. Your understanding of this process is highly appreciated. I would be grateful if you could provide more details about your experience or any specific issues you've encountered. Your feedback is instrumental in helping us improve and deliver a better service.

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1. ReplyDecember 6, 2023, 20:27

   Hello, Vlad here, Head of the Support Team. Thank you for your review. I wanted to address the issue you faced with the dashboard not loading, please don't hesitate to reach out to us at care@reconvert.com, and we will help you to solve your issue. We value your feedback and are committed to ensuring a smooth experience for our users. Thank you for your understanding.

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1. ReplyDecember 12, 2023, 18:17

   Ciao, Mi scuso per gli eventuali inconvenienti che hai dovuto affrontare durante l'utilizzo della nostra applicazione. È stato menzionato che hai riscontrato un problema durante il processo di installazione. Potresti condividere maggiori dettagli su questo problema? Inoltre, se potessi concedere l'accesso al negozio inviando un'e-mail a care@reconvert.com, sarebbe molto apprezzato. Questo accesso mi consentirà di indagare sul problema direttamente all'interno del tuo negozio. La vostra collaborazione è preziosa e mi impegno a risolvere tempestivamente la questione.

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1. ReplyNovember 30, 2023, 11:49

   Hello, Vlad here, Head of the Support Team. Thank you for your review. I wanted to address the issue you faced with the dashboard not loading. Upon investigating, we identified that the problem stemmed from a communication glitch between our app and the Wix platform during a specific period. The Wix platform had difficulty providing payment data, causing the inconvenience you experienced. I'm pleased to inform you that we have successfully resolved this issue, and the dashboard is now loading as expected. We apologize for any frustration this may have caused and appreciate your understanding. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out to us at care@reconvert.com. We value your feedback and are committed to ensuring a smooth experience for our users. Thank you for your understanding.