Wix Hotels
By HotelRunner
- Suspicious unpublished review pattern
Product media
Screenshots
1 of 8
Overview
About this App
Launch, manage, and grow your hospitality business with a full suite of professional tools. Maximize your reservations by marketing your property to over 100 online sales channels such as Booking.com, Expedia, and Airbnb. Build strong relationships with your guests and delight them, with a smooth booking experience on any device, automated emails and offer them exclusive discounts and extra services to encourage repeat bookings. Use one centralized platform to keep all your rates and availability in-sync. With easy-to-use calendars, you can update your inventory in minutes and be sure that it's updated on all your channels instantly. Reach a global audience by adding translations for any language and by offering special prices for the markets you create. We’re dedicated to your success and our customer support team is here to help every step of the way.
What the listing highlights
- Maximize revenue by connecting to leading online booking channels
- Get direct reservations and payments from your website
- Manage your rates and availability with user-friendly calendars in a single platform
- Run your business smoothly with real-time inventory updates
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −4 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 4 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 387 preserved Reviews with at least one stored reply. Median and P75 use 348 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 348
- Median first reply
- 12.6 days
- P75 first reply
- 22.5 days
Stored publication state
Current stored state across 387 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 317 81.91%
- Unpublished
- 70 18.09%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 0 of 72 stored published 5★ Reviews.
- 0 0%
- Very suspicious 0 of 72 stored published 5★ Reviews.
- 0 0%
- Extremely suspicious 0 of 72 stored published 5★ Reviews.
- 0 0%
- Suspicious unpublished 8 of 387 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 8 2.07%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 49
- Peak Review month
- Apr 2023 · 14
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Aug 2022 | 2 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2022 | 8 | 3 | 1 | 0 | 2 | 2 | 0 | 0 | 0 | 1 | 1 |
| Oct 2022 | 6 | 1 | 0 | 3 | 1 | 1 | 0 | 0 | 0 | 0 | 1 |
| Nov 2022 | 5 | 1 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2022 | 8 | 0 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 |
| Jan 2023 | 8 | 2 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Feb 2023 | 8 | 2 | 0 | 2 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2023 | 13 | 3 | 1 | 0 | 2 | 7 | 0 | 0 | 0 | 0 | 0 |
| Apr 2023 | 14 | 4 | 2 | 1 | 1 | 6 | 0 | 0 | 0 | 0 | 0 |
| May 2023 | 12 | 3 | 0 | 0 | 1 | 8 | 0 | 0 | 0 | 0 | 0 |
| Jun 2023 | 6 | 1 | 0 | 0 | 2 | 3 | 0 | 0 | 0 | 1 | 0 |
| Jul 2023 | 8 | 1 | 0 | 2 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Aug 2023 | 8 | 1 | 2 | 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2023 | 4 | 0 | 0 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Oct 2023 | 7 | 3 | 0 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2023 | 12 | 1 | 1 | 2 | 2 | 6 | 0 | 0 | 0 | 0 | 0 |
| Dec 2023 | 7 | 1 | 1 | 0 | 1 | 4 | 0 | 0 | 0 | 1 | 0 |
| Jan 2024 | 13 | 2 | 0 | 1 | 1 | 9 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 11 | 2 | 0 | 0 | 6 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 10 | 4 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 1 | 1 |
| Apr 2024 | 13 | 3 | 0 | 0 | 1 | 9 | 0 | 0 | 0 | 1 | 0 |
| May 2024 | 7 | 1 | 0 | 0 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jun 2024 | 8 | 1 | 0 | 0 | 1 | 6 | 0 | 0 | 0 | 0 | 10 |
| Jul 2024 | 4 | 0 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 9 | 1 | 0 | 0 | 0 | 8 | 0 | 0 | 0 | 0 | 1 |
| Sep 2024 | 7 | 2 | 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 10 | 1 | 1 | 2 | 2 | 4 | 0 | 0 | 0 | 1 | 1 |
| Nov 2024 | 8 | 2 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 1 | 0 |
| Dec 2024 | 10 | 2 | 3 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 6 | 3 | 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2025 | 12 | 4 | 1 | 0 | 2 | 5 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 7 | 1 | 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 |
| Apr 2025 | 12 | 2 | 2 | 1 | 1 | 6 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 8 | 1 | 0 | 0 | 2 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 8 | 0 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 44 |
| Jul 2025 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 1 |
| Aug 2025 | 5 | 1 | 0 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 7 | 5 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 1 | 3 |
| Oct 2025 | 9 | 3 | 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 7 | 1 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 5 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 7 |
| Jan 2026 | 6 | 2 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 8 | 1 | 1 | 2 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 8 | 0 | 1 | 1 | 2 | 4 | 0 | 0 | 0 | 0 | 0 |
| Apr 2026 | 6 | 1 | 0 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 8 | 2 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 8 | 0 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 3 | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- shar0nsm1th
Terrible
Still waiting for mobile app.
- poonathena
Customization doesn't work at all
Customization doesn't work at all
- DreamWDesign
Basic setup customization not working
Just tried to install and use Wix Hotels, but customization is not being saved (and then of course not applied)
- laurenthainaut
not working
Need support. None of the customisation fonction are working. Type is defaulting.
- MaisdmDev
Falhas na integração e suporte inexistente.
O novo app do Wix Hoteis by Hotel Runner apresenta falhas graves na integração com o WIX Premium e sistema geral do site. Plano Superior não é reconhecido pelo app que disponibiliza apenas funções do plano elementar. O desing e apresentação do motor de reservas integrada ao site não responde as correções feitas no editor e em geral fica evidente que passaram a vender o app como benefício antes dele de fato estar integrado corretamente ao sistema WIX, é uma pena pois a proposta e custo benefício da ferramenta é excelente, porém na prática, não funciona e ao falar com o suporte eles não tem resposta, apenas te pedem para esperar. Estou esperando há mais de 10 dias e a resposta segue a mesma: aguarde.
- anandasmundo2026
App is not working at all
The application keeps asking for the premium(payd) account while O have one. It has been a week since now. Wix support acknowledged the issue but still it is unusable....
- frederiklochs
Werkt niet
De app blijft in het dashboard maar melden dat je moet upgraden naar een premium account, zelfs als je een premium account hebt. Daardoor kun je maar weinig functionaliteiten gebruiken en is kun je ook geen reserveringen aannemen
- brisaylienzo
decepcionante
Me dice "You have reached your connections limit Some of your connections require immediate attention. To continue managing your rates and availability here, please adjust your channel connections. You can upgrade to a higher premium plan to keep all your connections.", pero ya tengo el plan Business y aún sigo sin poder conectar mi Airbnb. Tampoco veo reflejadas las configuraciones en la website... muy decepcionante
- mssplatform
Great name, poor interface
I added this to my site because it seamed that "Wix Hotels" would have the same UX capabilities as every "Wix" app. Not it. I guess you can use but when will the design setting reflect on the published site?
- lachaumiere-asse
Do not use it
The app keeps asking for a license even though I'm already paying for one. It's been three days already, and I still haven't been able to use it. This has resulted in double bookings and other issues. A nightmare.
- jondhay
Doesn't work
Design changes don't update to live site. Issue has been known since 11 May 2026. Today is 1 July 2026. No fix. No timeline of when it will be fixed. Odd that Wix would let this stagnate. Squarespace here I come!!
- braulivingoutside
3
no quiero que diga habitacion 1, quiero poner mis nombres, puedo cambiarlo?
Stored reply
Dear braulivingoutside, Thank you for your feedback regarding your transaction. You can name all your room categories using the room title listed under each relevant room. If you require further assistance with this matter, please feel free to contact our team of experts via the Wix Help Center at https://support.wix.com/en/. Our team will be happy to assist you. Kind regards, Wix Hotels by HotelRunner
- info301885
Terrible
Guests unable to book as add room button is non responsive and wix so far have not been helpful
Stored reply
Dear Info301885, Thank you for your feedback regarding your transaction request. We would like to inform you that we have initiated an investigation into your request and are currently working diligently to resolve the matter as soon as possible. Our goal is to ensure that all requests are handled thoroughly and to your satisfaction. We appreciate your patience and understanding while we work toward a resolution. Kind regards, Wix Hotels by HotelRunner
- disneytech
Cant get it to work or setup
This has screwed up my site cause it does not work at all
Stored reply
Dear Disneytech, Thank you very much for taking the time to leave a review. If you are experiencing an issue with the system, please report it to our experts via the Wix Help Center at https://support.wix.com/en/. Our team will be happy to review the matter and assist you in ensuring your system is functioning properly. We appreciate your feedback and look forward to assisting you further. Kind regards, Wix Hotels by HotelRunner
- thistleandco3
Bugs that are not being fixed
I can see that this has been brought up before - Preview and live view (published site!) shows an outdated and defaulted booking widget. This is incredibly unprofessional and nothing is being done about it. My clients are complaining to me, so I must pass this over to Wix. PLEASE FIX THIS ASAP. UPDATE 3/7/26 - Still has not been resolved, please don't mislead. The design looks like something from early 2000s, and clients are unable to book. Absolute nightmare.
- skyfect
Hayatımda Yaşadığım En iyi Destek
Wix Hotel'i kullanmaya başladığımda yardıma ihtiyacım vardı ve HotelRunner ekibinden de destek istedim. Kendileri gerçekten okadar yardımcı oldular ve süreçte bana destek sağladılar ki daha önce herhangi bir platform veya destek merkezinden alamadığım desteğin kat kat fazlasını burada almış oldum. Hotelrunner destek ekibi olmasaydı bu kadar rahat ve akıcı bir şekilde uygulamayı siteme entegre edip kullanamazdım. Kendilerine tekrar tekrar teşekkür ediyorum iyiki varlar ve iyiki destek oluyorlar güler yüz ve nazik konuşmalarıyla. Destek ekipleri oldukça başarılı ve süreç konusunda müşteriye destek olma konusunda istekliler bu da benim kendilerine karşı hayranlık duymama sebep oldu. Yaşadığım sorunlar haricinde görüş ve önerilerimi de dikkate alarak benimle iletişim kurdular ve bu da benim için oldukça verimli oldu. Çalışan ve destek sağlayan herkese başta Kemal bey olmak üzere sonsuz teşekkürlerimi sunuyorum ve herşey için tekrardan teşekkürler. İyiki varlar :)
Stored reply
Dear Skyfect, First of all, thank you very much for taking the time to share your feedback about our system and support team. Our support team is committed to providing the highest level of service, and we are delighted to hear that you were pleased with your experience. Your kind words are greatly appreciated and serve as motivation for us to continue delivering the best possible support. We look forward to continuing to provide you with the same level of service and ensuring your future experiences with us are just as successful and enjoyable. Thank you for choosing us. Kind regards, Wix Hotels by HotelRunner
- thecinemachannel
Button Color
Why does the color change from one type in the Preview to another type once it's Public? Please fix this as soon as possible. Is there an error on your site? I've been trying to fix this problem for 4 or 5 days now, and it's still not working. There are just too many errors.
- rizcross
Terrible app
Stored reply
Dear Rizcross, We're sorry to hear that your experience did not meet your expectations. If you're willing to share more details about the issue you encountered, please contact us through the Wix Help Center. Our support team will be happy to review your concerns and work with you to find a resolution. We appreciate the opportunity to assist you and look forward to hearing from you. Kind regards, Wix Hotels by HotelRunner
- luclouail
TRES BON SUIVI
J'ai enfin pu après des semaines d'errances avec les IA à gérer des problème de synchro avec Hotelrunner . Merci à Sara
Stored reply
Dear Luclouail, Thank you very much for taking the time to share your feedback about our system and support team. We truly appreciate your kind words and your support. We hope our product continues to meet your expectations and serve your needs. Please know that we remain committed to continuously improving both our platform and the support experience we provide. Thank you for choosing us. Kind regards, Wix Hotels by HotelRunner
- baltapucehotel
Needs updates and customization options
Good that it works, with flaws (for example, no multilanguage option, one language is placed on all versions), but still works. But from the client-side booking menu is outdated and difficult to use, which leads almost to zero conversion. Need either option to use different information styles (not only starting from the calendar, but showing room types, as currently on almost all hotel aggegators), or possibility to edit and change much more details, than just several (not all) text labels.
Stored reply
Dear baltapucehotel, Thank you for your valuable feedback. We sincerely appreciate your input. The system includes multilingual support and is designed to provide a seamless experience for all users. In addition to the calendar view, the Reservations module offers a list view that allows you to display all available rooms in a clear and organized format. If you would like assistance with this feature or have any additional questions, please feel free to contact our support team through the Wix Help Center. Our support specialists will be happy to assist you further Kind regards, Wix Hotels by HotelRunner
- evokedigital
completely outdated and useless
why does wix even bother releasing this app. amenity options are outdated (like dvd players and modem analog internet). bookings are buggy and result in your site showing unavailable rooms when they are available. the design will show different colours on your live site than whats on your editor. just terrible. wix is such a joke
Stored reply
Dear evokedigital, We’re sorry to hear that we were unable to meet your expectations. Our system is developed and maintained by a dedicated team using the latest technologies to provide the best possible experience. Based on the issues you’ve reported, we believe it would be helpful to provide you with additional guidance on how to use the system more effectively. If you could reach out to the Wix Support Team, we would be happy to assist you further and help address your concerns. Your satisfaction is very important to us, and we look forward to supporting you. Kind regards, Wix Hotels by HotelRunner
- sylviefabre
Très incomplète !
La version gratuite est tellement incomplète qu'elle ne donne pas envie de faire l'upgrade !
Stored reply
Dear sylviefabre, We’re sorry to hear that the demo version did not meet your expectations. If you contact us at wix@hotelrunner.com, we would be happy to arrange a demo session to walk you through our active accounts and demonstrate how the system works in detail. Please feel free to reach out to us anytime with any questions or concerns. We’ll be glad to assist you. Kind regards, Wix Hotels by HotelRunner
- web1096
Incomplete beta testing
RUN A MILE. DO NOT USE THIS FOR CRITICAL BUSINESS BOOKINGS. I have had multiple tickets escalated to Hotelrunner. It is 12 days...nothing.They're trying but honestly it just feels a bit stuck together with tape and string at the moment. Support is sometimes super quick and helpful and sometimes disappears for days, which isn't great when you're a guinea-pig for the system., so make sure you leave extra time for on-boarding. I wouldn't be dedicating it to mission-critical roll-outs in its current state. The iCal external subscription also appears to be broken and any reservation exports are only in US date format which has caused a lot of confusion with front desk staff, so currently there is no way for front-of-house people to see live reservations (unless we're missing something) without having them be logged in to a wix account and then having manage permissions on the site (there is no 'view only option') so be wary of that too. Hopefully they fix the bugs sooner rather than later.
Stored reply
Dear web1096, We sincerely regret the negative experience you have encountered. Please be assured that the Wix Hotels by HotelRunner Support team handles every support request with the same level of care and attention. When an issue requires technical investigation, our team reviews and verifies each step individually to identify the root cause and implement a reliable resolution. While this process may sometimes take longer than expected, it is intended to ensure that the issue is resolved thoroughly and that you have the best possible experience with the system. We appreciate your patience and understanding throughout this process. Kind regards, Wix Hotels by HotelRunner
- anapatriciaaguiar
Gostei Muito d
Stored reply
Dear anapatriciaaguiar, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate it. We’re delighted to hear that we were able to meet your expectations. Please be assured that we will continue doing our very best to provide you with the highest level of service in the future. Kind regards, Wix Hotels by HotelRunner
- ronaldhaller
Komplett ungeeignet für Einsteiger und Einzelunternehmer
Es gibt keinen einfachen Belegungskalender für eine Ferienwohnung oder ich finde es in der Fülle der Funktionen nicht. In der Vorgängerversion war es vorhanden. Meldungen wie: "es sind noch keine Buchungen vorhanden" sind bei Erstellung einer Webseite nicht hilfreich
Stored reply
Dear ronaldhaller, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate it. We’re happy to let you know that there is a practical and user-friendly calendar feature available that you can use on your website. For assistance with setting this up or integrating it into your site, we recommend reaching out to the Wix Support team, who will be glad to help you further. For more information and support: https://support.wix.com/en/ Kind regards, Wix Hotels by HotelRunner
- valentinadencheva
bad
Very difficult to work with. Missing functionalities. Useless!
Stored reply
Dear valentinadencheva, Thank you for taking the time to support our continued growth. We truly appreciate it. If you could share more details about the issue you’re experiencing with the system, our team would be happy to investigate it thoroughly and provide you with the necessary support. You can reach us at any time via wix@hotelrunner.com or by visiting our support page at https://support.wix.com/en/. We look forward to assisting you. Kind regards, Wix Hotels by HotelRunner
- laylatudesign
Several things dont work on this app.
Honestly, my experience with the Hotel Runner has been pretty frustrating. The functionality and support is just lacking and doesnt have proper support. there is only one person as a support in this department. Several essential features are not available to make the check out flow better for the customers and this hugely affect our sales. Integration isn’t always as seamless. Overall, it has potential, but doesnt seem like it was thought out enough.
Stored reply
Dear laylatudesign, Thank you for taking the time to support our continued growth. We truly appreciate your contribution. Both the HotelRunner and Wix support teams assist a large community of over 8,000 users, and we are committed to providing timely and effective support to each of them. We would be glad to review the issue you experienced while completing your guests’ reservations in more detail and assist you accordingly. You can reach us at any time via wix@hotelrunner.com or by visiting our support page at https://support.wix.com/en/. We look forward to assisting you further and continuing to meet your expectations. Kind regards, Wix Hotels by HotelRunner
- psileonardoalvarez
me gusta pero puede mejorar
es muy practico sis se trabaja desde el panel de control pero no hay version movil para hacer seguimiento de reservas desde el celular como wix owner, seria muy bueno pder hacer las reservas y tner seguimiento desde el celular por la app
Stored reply
Dear psileonardoalvarez, Thank you for taking the time to share your feedback. It truly helps us improve. We’re currently working on our mobile application to ensure all features function smoothly and provide you with the best possible experience. Our team is focused on making the app as intuitive and user-friendly as possible. We’re excited to share it with you soon and will notify you as soon as everything is ready. Thank you for your patience and continued support. Kind regards, Wix Hotels by HotelRunner
- boskoymoruk
Kesinlikle hayır
Her şeyi denedim ve kullanmakta ısrar ettim fakat artık pes ediyorum , sezon ortasında program değiştirmek bir kabus olsada by by wix otels!!!
- Maslamarchette
Désespérée
Je viens de migrer de wix editor à wix studio. Ma hantise était l’apli wix hotel de hotel Runner. J’ai ajouté l’application qui ne se configure pas jusqu’au bout. À ce jour, les clients ne peuvent plus réserver en ligne. J’ai envoyé des mails à hotelrunner et sur wix l’aide n’a rien donné. Vous payez un forfait avec une assistance prioritaire mais personne ne semble s’intéresser au problème, de taille pour un hébergeur. En espérant avoir une solution. Bien cordialement Sandrine Mas la Marchette
Stored reply
Dear Maslamarchette, Thank you for your message. We understand that the transition process may be causing some confusion, and we’re sorry for any inconvenience this may have created. For assistance during this phase, we recommend reaching out to the Wix Support Team via https://www.wix.com/contact, as they are best positioned to guide you through the transition. Regarding your other request, we have assigned a French-speaking team member who will be happy to assist you. Please feel free to contact us at wix@hotelrunner.com, and we will prioritize your request to ensure you receive the support you need. Thank you for your patience and understanding. Kind regards, Wix Hotels by HotelRunner
- lenakos2000925
予約フォームをもっと詳しく設定したい
お客様に記入していただきたい事など詳細な設定ができない。チェックボックスやラジオボタン、記入欄など増やしたい。 プレースホルダーの内容変更やエクストラ（オプション）のタイトル変更なども実装してほしい。
Stored reply
Dear lenakos2000925, Thank you for reaching out to us. Please note that some sections related to your request are fixed and cannot be edited or modified. However, we would be happy to assist you with the “Extras” section and explore possible solutions together. Kindly contact us at wix@hotelrunner.com so our team can review your request in more detail and provide the necessary support. We appreciate your understanding and look forward to assisting you. Kind regards, Wix Hotels by HotelRunner
- telecomtd
FA SCHIFO
Stored reply
Dear telecomtd, Please feel free to contact us at wix@hotelrunner.com so we can better understand the issue you’re experiencing and assist you more effectively. Our team is committed to providing the level of support you need, and we will do our best to address your concerns as quickly as possible. Thank you for your feedback, and we appreciate the opportunity to support you. Kind regards, Wix Hotels by HotelRunner
- fogle997
Worst App
This app has too many bugs. The bugs have created functionality issues, wix added apps without me adding them, and reservations disappearing. This is not acceptable for a business!
Stored reply
Dear fogle997, Thank you for taking the time to share your feedback with us. We’re sorry to hear about the issue you experienced and any inconvenience it may have caused. Please feel free to contact us at wix@hotelrunner.com so our technical team can investigate the matter and do their best to prioritize your request. If you believe an unauthorized transaction has occurred, we also recommend reaching out directly to the Wix Support Team via https://www.wix.com/contact for further assistance. We appreciate your patience and look forward to resolving this for you as quickly as possible. Kind regards, Wix Hotels by HotelRunner
- info144273
New Wix Hotels by Hotelrunner
i must join to the previous comments, that i was completely fine with the old hotel app, it was not the best, but it was user friendly. Its just one thing that its user friendly or not to me, but the new user interface for my customers are even 1/10. The complete layout is just bad, and i can not modify any important element. Thank god, that i can still use the old one. I am a Customer of WIX for like 3 Years now, or even more, and i was satisfied withe the service. Please do something with this disaster that you call an upgrade, because its just not good. The entire booking system's UI/UX should be designed to drive conversions. Visitors should only see the information that truly matters to them. It needs to feature huge, easy-to-swipe images, a simple and logical calendar, and a seamless booking process.
Stored reply
Dear info144273, Thank you very much for taking the time to share your feedback with us, and we sincerely apologize for the frustration and inconvenience you have experienced with the recent update. Our goal is always to provide a seamless, sustainable, and user-friendly experience for both our users and their guests. The changes introduced were based on feedback regarding limitations in the previous version; however, we understand that the new interface has not met your expectations and may have negatively impacted your workflow. We truly value your input and take your concerns seriously. Please rest assured that we are continuously working to improve the system, and feedback like yours is essential in helping us refine usability and deliver a better experience. Thank you again for your continued support and for sharing your thoughts with us. Kind regards, Wix Hotels by HotelRunner
- michael56188
Ok, trying to find the new App - "Wix Hotels by Hotelrunner"
Wix Hotels has proven to be OK (5/10). It's easy to use but it lacks flexibility. For example, guests cannot book multiple rooms, the rules are limited (i would like 1 night stays to be available mid-week). There are workarounds but they are very manual and time consuming. It is advertised that Wix Hotels by Hotelrunner (an "upgrade") is available but i cannot locate it in the App store. I have spent a while banging my head against a brick wall with the AI Chatbot, which keeps telling my to go the the app store...but despite all sorts of searches and following the guidance it is not there. I am keen to move to the new version but a.) cannot and b.) when i can (if the app finally appears) i feel a little bit nervous as i don't seem to be able to speak to a real person. Migrating from one system to another is quite daunting. Wix - can you make it easier to speak to a human rather than just AI, please?
Stored reply
Dear michael56188, Thank you for taking the time to share your feedback with us. We’re happy to let you know that the new version includes all the features you requested. For more information on how to use these features and to schedule a one-on-one meeting with our team, please refer to the link provided below. https://support.wix.com/en/article/contacting-wix-customer-care-for-support If you have any additional questions, please feel free to reach out to us at wix@hotelrunner.com. We’ll be happy to assist you. Kind regards, Wix Hotels by HotelRunner
- hotelchaletdoulx
App buona ma non fantastica PER ora
Ho scelto Wix perché, come builder per la creazione di siti web, è tra i migliori. Il suo punto di forza è senza dubbio la SEO. Avendo però un hotel, ho dovuto utilizzare Wix Hotels di HotelRunner. HotelRunner è uno dei migliori nel suo settore, ma su Wix deve ancora migliorare molto se vuole davvero competere con la concorrenza. Il punto di forza di Wix Hotels è sicuramente l’assistenza: risponde sempre, in modo professionale, ed è concreta nell’aiutare a risolvere i problemi. Tuttavia, sui collegamenti con le OTA c’è ancora molto margine di miglioramento. Spero che in futuro possano migliorare e aggiornare costantemente la piattaforma. Ad esempio, manca un calendario che aggiorni automaticamente le festività e il meteo della zona. Manca anche una sezione dedicata al team, con obiettivi, manutenzioni e passaggi di consegna, dove si possa verificare se sono stati completati o meno. Anche sull’app di Wix mancano alcune funzionalità importanti, così come la possibilità di aggiornare
Stored reply
Dear hotelchaletdoulx, Thank you for taking the time to share your feedback and help us improve our application—we truly appreciate it. The yield management feature you mentioned is already included in our development roadmap. As it aligns with our long-term product goals, we’re planning to introduce it in future versions of the application. Regarding task tracking and completion steps, these functions are currently part of the PMS module. That said, we truly value your suggestion and will make sure it is shared with our software development team for further review and consideration. Kind regards, Wix Hotels by HotelRunner
- karmeliterhof
nicht empfehlenswert
extrem schlechtes Handling für den Kunden, der buchen soll. Die Übersetzungen der Zimmerdetails sind nicht gut ins Deutsche übersetzt und die Rechtschreibung ist ungenügend. Eine Zumutung für den Kunden und denjenigen, der dies dann manuell in der App anpassen muss. Dafür müsste man das Geld erstattet bekommen.
Stored reply
Dear karmeliterhof, Thank you for taking the time to share your feedback about our product. We sincerely appreciate your input and are sorry to hear about your negative experience. Please note that the multilingual functionality of Wix Hotels by HotelRunner is designed to help prevent issues related to translations. However, if you require assistance with translations in room content outside of the fixed fields, we would be happy to help. Kindly contact us at wix@hotelrunner.com, and our team will assist you as soon as possible. Thank you for your understanding, and please do not hesitate to reach out if you need any further assistance. Kind regards, Wix Hotels by HotelRunner
- william912olivier
i need info
hi i'm currently using the old wix hotels which is working kind of fine, but its limited and feels very plain. when you want to reserve a date on a specific room, the systems brings you back to choose your room all over again. ive tryed multiple times myself and i find it very annoyng.(i can't imagine my clients!!) with all this said i wanted to update to the new version of wix hotels by HotelRunner, but after reading all the comments i understand that this app is still under development. My questions to developers: 1) the mobile app reservation problem with new version has it been resolved? if not when will it be? 2) is there a way we can just simply update to the new version with all the new featurse without doing anything manually.? just with a click of a button everything gets transfered? thank you
Stored reply
Dear william912olivier, Thank you for taking the time to share your feedback with us. We are sorry to hear about the issue you experienced and would be happy to investigate it further. Please feel free to contact us at wix@hotelrunner.com, and our team will gladly assist you. Regarding your other questions, the issue related to making reservations from mobile devices has been fully resolved in the new version of the application. However, please note that our mobile application is not yet available for use. Additionally, data transfer from the old application to the new version is unfortunately not possible. If you would like to switch to the new version, a new account will need to be created from scratch using a different email address. Please do not hesitate to reach out if you have any further questions. We will be happy to assist you. Kind regards, Wix Hotels by HotelRunner
- jsboulle
unable to sync and block calendar
I need to synchronize my calendars, i have my listing also on airbnb, booking and expedia, but there is no way to import them into the wix hotels calendar. Also unable to block dates, just not a great app, and i asked ai as there is no human support, and not solutions given...
Stored reply
Dear jsboulle, Thank you for taking the time to share your feedback with us. For any questions regarding channel connections or calendar usage, please feel free to contact us at wix@hotelrunner.com. Our team of experts will review your inquiry carefully and provide prompt assistance. Kind regards, Wix Hotels by HotelRunner
- emmacabielles
Terrible Update
We liked using the old Wix Hotels App, it worked well and intuitively, and worked on the Wix Owners mobile app. This new version has taken that away plus other really useful elements, or made them possible but really difficult to do, and the interface for the guest booking is not smooth or logical. Overall I cant find a single positive thing to say about this upgraded app, which is sad because I much prefer to write congratulatory thankful reviews. I would advise other people to find other apps for bookings, even if they have to pay, at least they will work. Sorry to be negative but I feel I owe it to other users to warn them and save them the stress and disappointment.
Stored reply
Dear emmacabielles, Thank you for taking the time to share your feedback with us. Your input is highly valuable and helps us continuously improve our system. Compared to the previous version, the new system has been designed to be faster and more efficient, particularly in terms of updates and data transmission. While the interface may feel different and require a short adjustment period, it has been developed to enhance overall performance without slowing down your operations. If you would like additional guidance, we would be happy to share our documentation and installation and usage videos with you. Please feel free to contact us at wix@hotelrunner.com, and our team will gladly assist you. Kind regards, Wix Hotels by HotelRunner
- sitesfromthe6ix
DO NOT LIKE
This app has so many bugs that need to be dealt with, including the fact that i can't add images to my listing. BIG PROBLEM when trying to rent out an entire house.
Stored reply
Dear sitesfromthe6ix, We sincerely appreciate you taking the time to share your valuable feedback with us. The issue related to adding images was resolved previously. If you are still experiencing this on your end, it is most likely due to a cache or cookies-related issue. We recommend clearing your browser’s cache and cookies and trying again. If the problem persists, please feel free to contact us at wix@hotelrunner.com, and our team will be happy to assist you further. Kind regards, Wix Hotels by HotelRunner
- catriona3045
Stuck
My customers are having problems with using the calendar and filling in the reservation form for a booking. You can click on dates but once pressing 'search' it takes you back to where they started and not the dates chosen, even when they're vacant. So unable to even start filling in a reservation form in. Also the 'today' date on the calendar for myself doesn't always relate to today's actual date. Please can you advise when this will be fixed. I hadn't realised I was on the 'old site' and having looked into it more I much prefer the old 'Hotels' and would prefer to have my problem fixed for this old site. I really didn't want to have to manually add all our Self Catering dates onto the new site, it's going to take me hours. Plus it means I'll lose last years which I need for our records. Before this problem occurred the site has been excellent. Many thanks
Stored reply
Dear catriona3045 , We sincerely appreciate you taking the time to share your valuable feedback with us. We are sorry to hear about the issue you experienced. To better identify the source of the problem in your reservation module and resolve it promptly, we kindly ask that you contact us at wix@hotelrunner.com with additional details. Our team will review your case carefully and ensure your system is functioning properly as quickly as possible. We look forward to assisting you. Kind regards, Wix Hotels by HotelRunner
- cecilege
usine à gaz !!!!!
liste des problèmes rencontrés : on ne voit pas les chambres hors périodes de réservations on ne voit pas les dates pour réserver on ne peut pas traduire tous les champs proposés et j'en passe
Stored reply
Dear cecilege, We sincerely appreciate you taking the time to contribute to the development of the system. To ensure that your room types are displayed even on unavailable dates, you may use the Room Recommendation option located under the Book Engine > Customization section. Please note that the dates on which reservations have been made are displayed across all relevant fields. If you would like us to share the related section with you, please feel free to contact us at wix@hotelrunner.com, and we will be happy to forward it accordingly. Additionally, all content within the email -except for the fixed fields- can be modified through the translation settings. Should you require any further assistance, please do not hesitate to reach out to us at the email address provided above. We will be pleased to assist you promptly. Kind regards, Wix Hotels by HotelRunner
- feradisresort
Review for Wix Hotels
Hi, I cannot receive notification from mobile app when there is a new reservation. I cannot add new reservation from mobile app. It must be developed accordingly. There is no any automation can be installed to your guests such as birthday email, to receive feedback etc. There is a huge update needed.
- ninezachelzia
problem syncing channel manager even though i have upgraded plan
Stored reply
Dear Ninezachelzia, We sincerely regret the inconvenience you are experiencing. To assist you further, we kindly ask that you contact us at wix@hotelrunner.com and share the relevant details. Our team will review your request and provide support as promptly as possible. Kind regards, Wix Hotels by HotelRunner
- mimadapi
Channel Manager problem with sync Agoda
Very helpful, solved the problem. Thanks
Stored reply
Dear mimadapi, Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with your most recent transaction. Your positive experience is important to us, and we hope you continue to use our system smoothly and without any issues. Please rest assured that we remain committed to supporting you and ensuring successful processing of your future transactions. Kind regards, Wix Hotels by HotelRunner
- greenkatmarketing
Nothing but issues
I'm currently reinstalling and starting over to see if I can get this app to work. Spent more time with tech support over this app in the past couple of weeks than I have in the last 2 years with anything else. When the Wix Partners asked for a better hotel app, this is NOT what we meant. Highly disappointed.
Stored reply
Dear greenkatmarketing, Thank you for taking the time to share your feedback. We truly appreciate your input, as it helps us continuously improve our system. Based on the information you provided, the issue you are experiencing may be related to a blockage. To assist you further, we kindly ask that you send a detailed report to wix@hotelrunner.com. Our support team will review your case promptly and work toward a resolution as quickly as possible. Kind regards, Wix Hotels by HotelRunner
- kemals9
Perfect
Many thanks to the support team. They were helpful and polite.
Stored reply
Dear kemals9, Thank you for your kind feedback. We’re glad to hear that our support team was helpful and polite, and we truly appreciate you taking the time to share your experience. Best regards, Wix Hotels by HotelRunner
- antomirenda
Applicazione incompleta e poco intuitiva
Applicazione che in teoria dovrebbe semplificare la gestione delle strutture, ma nella pratica è deludente. L’ho scaricata perché un’amica gestisce una casa vacanze e volevo realizzare un sito, ma l’esperienza è lenta e macchinosa. Oggi ci si aspetta molta più personalizzazione (pulsanti, flussi, gestione camere), ma qui le opzioni sono limitate e poco flessibili. Non esiste una reale integrazione con Wix da smartphone, manca la lingua italiana, e anche un’operazione semplice come prenotare una camera richiede di cliccare su “Mostra tariffe”, un pulsante poco intuitivo e per nulla chiaro, che crea confusione. La gestione di tariffe, disponibilità e promozioni risulta complicata e poco immediata, lontana dalle promesse dell’app. Sulla carta offre sincronizzazione con Booking, Airbnb e Expedia, email automatiche e sconti per gli ospiti, ma nell’uso reale tutto è frustrante e poco pratico. Richiedo modifiche urgenti: l’app non è pronta per un utilizzo semplice, moderno e professionale.
Stored reply
Dear antomirenda, Thank you for taking the time to share your detailed feedback with us. We’re sorry to hear that your experience did not meet your expectations, and we truly appreciate your openness in highlighting the challenges you encountered. Wix by HotelRunner is designed for simple and efficient use, however we understand that certain aspects—such as customization options, mobile usability, language support, and overall workflow—may not have met your needs. Your comments regarding booking flow clarity, rate and availability management, and the intuitiveness of specific actions are especially valuable to our team. We encourage you to share your ideas and suggestions with us at wix@hotelrunner.com. Our team will be happy to review them and provide support for improvements if deemed necessary. Thank you again for your input. Best regards, Wix Hotels by HotelRunner
- johnrogerson
truly awful and useable
Guys, get serious and bin this. You've got a great product in Wix but this app is a catastrophic mess. Really, whoever built it needs to go back to school
Stored reply
Dear johnrogerson, We have ensured that our team has shared the document containing detailed explanations of your onboarding process and system usage. Should you have any system-related questions or needs, please feel free to contact us at wix@hotelrunner.com . Best regards, Wix Hotels by HotelRunner
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