Wix Hotels

By HotelRunner

Manage and grow your hospitality business

Built by Wix
Wix marketplace

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • supported by wix studio supported-by-wix-studio
  • Wix Business Solutions wix-business-solutions Visible
  • Random Test random-test
  • newCat2 newcat2
  • Strategic apps search strategic-apps-search
  • rubi rubi
  • supported by editorx supported-by-editorx
  • Made By Wix wix-business-apps
  • Made by Wix made-by-wix Visible
  • Editor 3 black list wix apps editor-3-black-list-wix-apps
App Market Index analysis
  • Suspicious unpublished review pattern
Rating
Rated 2.34 out of 5 from 321 reviews.
Pricing Pricing information unavailable
Marketplace Currently listed

Overview

About this App

Launch, manage, and grow your hospitality business with a full suite of professional tools. Maximize your reservations by marketing your property to over 100 online sales channels such as Booking.com, Expedia, and Airbnb. Build strong relationships with your guests and delight them, with a smooth booking experience on any device, automated emails and offer them exclusive discounts and extra services to encourage repeat bookings. Use one centralized platform to keep all your rates and availability in-sync. With easy-to-use calendars, you can update your inventory in minutes and be sure that it's updated on all your channels instantly. Reach a global audience by adding translations for any language and by offering special prices for the markets you create. We’re dedicated to your success and our customer support team is here to help every step of the way.

What the listing highlights

  • Maximize revenue by connecting to leading online booking channels
  • Get direct reservations and payments from your website
  • Manage your rates and availability with user-friendly calendars in a single platform
  • Run your business smoothly with real-time inventory updates

Developer-written tags

  • Accommodation
  • hotel
  • bed
  • rent
  • reservation

Reviews

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
Rated 2.34 out of 5 from 321 reviews.
  1. 5 stars
    22.4% 72 reviews
  2. 4 stars
    5.3% 17 reviews
  3. 3 stars
    6.9% 22 reviews
  4. 2 stars
    15% 48 reviews
  5. 1 star
    50.5% 162 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 −3 (−100%) vs previous 30 days

0 Reviews in the selected 30 days and 3 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 387 preserved Reviews with at least one stored reply. Median and P75 use 348 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
348
Median first reply
12.6 days
P75 first reply
22.5 days

Stored publication state

Current stored state across 387 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
317 81.91%
Unpublished
70 18.09%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 0 of 72 stored published 5★ Reviews.
0 0%
Very suspicious 0 of 72 stored published 5★ Reviews.
0 0%
Extremely suspicious 0 of 72 stored published 5★ Reviews.
0 0%
Suspicious unpublished 8 of 387 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
8 2.07%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
49
Peak Review month
Apr 2023 · 14

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Review intelligence over time

Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.
Suspicious0 Reviews currently classified as Suspicious, grouped by their original Review month.
Suspicious monthly activity.
Very suspicious0 Reviews currently classified as Very suspicious, grouped by their original Review month.
Very suspicious monthly activity.
Extremely suspicious0 Reviews currently classified as Extremely suspicious, grouped by their original Review month.
Extremely suspicious monthly activity.
Suspicious unpublished8 Stored unpublished 5-star Reviews, independent of cross-App relationships. Ordinary strength uses published Reviews; an App can carry both kinds of evidence.
Suspicious unpublished monthly activity.
Unpublished70 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Unpublished monthly activity.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

  1. psileonardoalvarez
    3.0

    me gusta pero puede mejorar

    es muy practico sis se trabaja desde el panel de control pero no hay version movil para hacer seguimiento de reservas desde el celular como wix owner, seria muy bueno pder hacer las reservas y tner seguimiento desde el celular por la app

    Stored reply

    1. Reply

      Dear psileonardoalvarez, Thank you for taking the time to share your feedback. It truly helps us improve. We’re currently working on our mobile application to ensure all features function smoothly and provide you with the best possible experience. Our team is focused on making the app as intuitive and user-friendly as possible. We’re excited to share it with you soon and will notify you as soon as everything is ready. Thank you for your patience and continued support. Kind regards, Wix Hotels by HotelRunner

  2. michael56188
    3.0

    Ok, trying to find the new App - "Wix Hotels by Hotelrunner"

    Wix Hotels has proven to be OK (5/10). It's easy to use but it lacks flexibility. For example, guests cannot book multiple rooms, the rules are limited (i would like 1 night stays to be available mid-week). There are workarounds but they are very manual and time consuming. It is advertised that Wix Hotels by Hotelrunner (an "upgrade") is available but i cannot locate it in the App store. I have spent a while banging my head against a brick wall with the AI Chatbot, which keeps telling my to go the the app store...but despite all sorts of searches and following the guidance it is not there. I am keen to move to the new version but a.) cannot and b.) when i can (if the app finally appears) i feel a little bit nervous as i don't seem to be able to speak to a real person. Migrating from one system to another is quite daunting. Wix - can you make it easier to speak to a human rather than just AI, please?

    Stored reply

    1. Reply

      Dear michael56188, Thank you for taking the time to share your feedback with us. We’re happy to let you know that the new version includes all the features you requested. For more information on how to use these features and to schedule a one-on-one meeting with our team, please refer to the link provided below. https://support.wix.com/en/article/contacting-wix-customer-care-for-support If you have any additional questions, please feel free to reach out to us at wix@hotelrunner.com. We’ll be happy to assist you. Kind regards, Wix Hotels by HotelRunner

  3. william912olivier
    3.0

    i need info

    hi i'm currently using the old wix hotels which is working kind of fine, but its limited and feels very plain. when you want to reserve a date on a specific room, the systems brings you back to choose your room all over again. ive tryed multiple times myself and i find it very annoyng.(i can't imagine my clients!!) with all this said i wanted to update to the new version of wix hotels by HotelRunner, but after reading all the comments i understand that this app is still under development. My questions to developers: 1) the mobile app reservation problem with new version has it been resolved? if not when will it be? 2) is there a way we can just simply update to the new version with all the new featurse without doing anything manually.? just with a click of a button everything gets transfered? thank you

    Stored reply

    1. Reply

      Dear william912olivier, Thank you for taking the time to share your feedback with us. We are sorry to hear about the issue you experienced and would be happy to investigate it further. Please feel free to contact us at wix@hotelrunner.com, and our team will gladly assist you. Regarding your other questions, the issue related to making reservations from mobile devices has been fully resolved in the new version of the application. However, please note that our mobile application is not yet available for use. Additionally, data transfer from the old application to the new version is unfortunately not possible. If you would like to switch to the new version, a new account will need to be created from scratch using a different email address. Please do not hesitate to reach out if you have any further questions. We will be happy to assist you. Kind regards, Wix Hotels by HotelRunner

  4. ninezachelzia
    3.0

    problem syncing channel manager even though i have upgraded plan

    Stored reply

    1. Reply

      Dear Ninezachelzia, We sincerely regret the inconvenience you are experiencing. To assist you further, we kindly ask that you contact us at wix@hotelrunner.com and share the relevant details. Our team will review your request and provide support as promptly as possible. Kind regards, Wix Hotels by HotelRunner

  5. soniaquery
    3.0

    quelques asjustements pour une villa

    Quand on fait une réservation, la page affiche 1 chambres, 10 adultes. Partout j'ai configuré 4 chambres. Pourquoi cela n'affiche pas 4 chambres, 10 adultes. ça mêle les clients. Et si je loue une Villa pourquoi avoir à ajouter une chambre pour avoir le total de ma réservation. Je dois faire +1 chambre avant de passer au paiement. Es-ce possible de modifier cela quand le type de chambre est une villa incluant plusieurs chambres mais louer en un seul lot

    Stored reply

    1. Reply

      Bonjour, Merci pour votre retour. Le nombre indiqué sous le type de chambre correspond au nombre d’unités disponibles pour ce type de chambre. Nous pouvons ajuster les paramètres afin d’afficher la disponibilité restante. Sinon, si vous le souhaitez, nous pouvons ajouter le nombre total de chambres comme information dans les détails de la chambre. Pour toute autre assistance, n’hésitez pas à nous contacter à l’adresse wix@hotelrunner.com. Notre équipe sera ravie de vous aider. Cordialement, Wix Hotels by HotelRunner

  6. laurencephilippon
    3.0

    Installation compliquée mais ça marche !

    La nouvelle application est bien faite. Manque encore quelques améliorations, mais ça viendra. L'assistance par mail HotelRunner est certes lente mais très efficace si vous avez de la patience ! L'installation est très compliquée car mal expliquée, mais encore une fois, avec l'assistance ça va et une fois que ça marche ça marche très bien ! Je suis plutôt contente !

    Stored reply

    1. Reply

      Bonjour, Nous vous remercions pour vos commentaires judicieux ! Nous sommes heureux d'apprendre que vous êtes satisfait de la nouvelle application. Nous travaillons en permanence à l'amélioration de notre assistance et de notre expérience d'accueil. Votre patience et votre confiance comptent beaucoup pour nous ! Cordialement, Wix Hotels by HotelRunner

  7. galshamfarm
    3.0

    Great functionality, but let down by no functionality in wix app

    Desktop version works well, theres some settings that are limiting my business (check in and out times being set across the full property); and having difficulties with setting seasonal rates in an intuitive way. However, much improved from original hotel app. However, am going to really struggle to manage my business without app functionality to manage, view and amend bookings in a mobile app.

    Stored reply

    1. Reply

      Hi there, Thank you very much for your feedback! We continuously develop our product based on valuable user suggestions like yours. A mobile app to manage, view, and amend bookings is in progress and expected to go live soon. Regards, Wix Hotels by HotelRunner

  8. Shannonwebdesigner
    3.0

    Its ok

    It's okay, but there are several areas that need improvement: 1. Allow the viewing of total income without relying on channels. For example, I mark manually entered reservations as paid but I can't find anywhere to see the total income. 2. Enable the deletion of reservations, not just cancellation. 3. Allow the deletion of contacts. 4. Enable the deletion of a hotel.

    Stored reply

    1. Reply

      Hi, Thank you for your valuable feedback and recommendations. We appreciate your insights and take them seriously. If there are specific points you’d like us to clarify, we’re here to assist. For any features that are not yet available, rest assured, we’re actively working on them. If you'd like to explore further or provide more details, we’d be happy to help. Feel free to reach out to us at wix@hotelrunner.com, and we can guide you through the app or address any concerns directly. Regards, Wix Hotels by HotelRunner

  9. homestaywithlariss
    3.0

    App not quite there, good support

    There are a lot of bugs and sections that could be more intuitive, but I really think the team is working on getting them fixed. They gave excellent and quick support to me when I was having problems. On my wish list: 1. make the beginning date in bulk updates editable for all subscription levels, 2. make blanks in the calendar that can be seen on the developer end also viewable to the customer, and 3. make the distinction clearer between the inventory calendar and bulk updates.

    Stored reply

    1. Reply

      Hi there, Thanks so much for bringing these points to our attention! We understand the first issue is related to membership, which is a policy decision and can’t be changed at the moment. As for the second and third issues, they’re connected, and our team has already noted them. We're actively working on addressing these. Since the product is still in beta, we appreciate all the feedback from users like you! If you need any further assistance or have more questions, feel free to reach out at wix@hotelrunner.com. Best, Wix Hotels by HotelRunner

  10. qveloweb
    3.0

    some features are missing

    Hello. We know that this app is in beta, but some important futures are missing. for example currency converter. also we can not add different language in hotel app.

    Stored reply

    1. Reply

      Hi there, Thank you for your appreciation of the beta version of the app. As of now, we have an ongoing project to offer a currency converter soon. The multilingual option will be online with the final version. We kindly ask for your patience. Regards, Wix Hotels by HotelRunner Team

  11. camaroncito
    3.0

    more instructions are needed for setup

    as of today, this add on is free in wix as long as you have a paid premium account. i would be happy to pay something for it if it was a bit better integrated, more instructions, etc.

    Stored reply

    1. Reply

      Hi there, Thank you for sharing your feedback! We appreciate your input. We're currently working on enhancing the integration and providing more comprehensive instructions for a smoother setup. In the meantime, if you have any specific questions, feel free to reach out to us via wix@hotelrunner..com Regards, Wix Hotels by HotelRunner Team

  12. dearbhlabradley94
    3.0

    Important features left out

    Would love to see things like being able to block out certain days/dates that are unavailable to book. eg we don't take bookings on Wednesdays. Difficult to use this effectively...will need to look elsewhere for the functionality i need

    Stored reply

    1. Reply

      Hi there, Thank you for sharing your feedback. We understand the importance of being able to block out specific days for bookings. The feature you're looking for is available and referred to as the "stop sale update." You can close specific days within a range or block out entire months or the entire year. To help you navigate and make the most of this feature, we offer onboarding sessions to provide detailed information about using the panel effectively. Feel free to reach out for assistance via wix@hotelrunner.com. Regards, Wix Hotels by HotelRunner

  13. ezeecccaptain
    3.0

    Can't use function needed

    Trying to use this app to show availabity calander but there is no way in Wix editor to open that I can find any help

    Stored reply

    1. Reply

      Hi there, We appreciate your effort in trying to use the app to display the availability calendar. While there is an option to add a calendar in the Wix editor, it's managed by the Wix Team. If you're facing difficulties or need assistance with this specific aspect, We recommend reaching out to the Wix Team via: https://support.wix.com/en/article/contacting-wix-customer-care-for-support Regards, Wix Hotels by HotelRunner Team

  14. samantha8619
    3.0

    Weekend rates

    I've just started using this app. It seems to be alright, although the set up takes a while to get your head around. Its really annoying how it won't allow for rates to change depending on the day of the week (I.e Weekends to be more expensive) without doing it manually on the inventory which is such a hassle and leaves room for alot of error.

    Stored reply

    1. Reply

      Hi there, You can update the prices for all days by using the Bulk update function. You can also set different prices to all days within a specific period. If you look for further support on this matter please contact us via: wix@hotelrunner.com. Regards, Wix Hotels by HotelRunner Team

  15. guy203
    3.0

    works good just need more features

    i want to ask a question. is it possible to do multiple hotels that you can categories?showing only a categorie that you select

    Stored reply

    1. Reply

      Hi there, It is not possible to create group hotels with subreservation modules. Properties can be added as room types in one account but then the guest will be able to book the entire property so it will not be possible to define extra rooms after that. In addition to that there are online travel agencies that do not allow this form of setup so we advise you to check with the channels you want to connect with. Regards, Wix Hotels by HotelRunner Team

  16. dunskie
    3.0

    I love this app

    at first the app was a bit hard to understand but when you spend some time understanding it becomes much easier. I have a question.. after finishing all the process and was ready to publish it I tried to do some tests a book an apartment. Every time I try to book an apartment an expired session box pops up and gets me back to the home screen.. grr

    Stored reply

    1. Reply

      Hi there, Thank you for your positive feedback. We can quickly help you with the issue if you can contact us via: wix@hotelrunner.com. We are more than glad to help you. Regards, Wix Hotels by HotelRunner Team

  17. namanindia2
    3.0

    Okay-ish so far- urgent issue

    Trying to build a website for a small scale resort in India. So far, unable to edit the book a room layout. Also can't find out how to add extra bed/person in the room if the base price is for 2 adults and room capacity is 3, so while selecting, they can at max add one extra person/bed for one night for that room. The add EXTRAs doesn't limit it if I go through that. It allows unlimited extra beds addon. Need this issue solved urgently so we can launch. Please add a detailed tutorial for this (wix hotels) and how to add extra bed and limit it

    Stored reply

    1. Reply

      Hi there, Whenever you create a room, the adult capacity should be the total capacity for adults, including extra beds. The price for the extra bed is defined in the "Rate plans" once the room is created, but also it can be defined during the creation of the room type. For example, if a room has two beds and one extra, adult capacity should be three, the option total capacity is for adults plus children. Regards, Wix Hotels by HotelRunner Team

  18. eunjinoh61
    3.0

    I want more customisation

    I would like to edit design and customise the "book a room" function but the edit function is very limited. It would be perfect if it is more customisable

    Stored reply

    1. Reply

      Hi there, To customize the "book a room" function, you can easily configure settings through the Property Setup > Property Settings > Reservation settings section. If you have any more questions regarding the app please contact us at wix@hotelrunner.com. We are more than happy to provide you with the support you need. Regards, Wix Hotels by HotelRunner Team

  19. mcmoss7
    3.0

    New Wix Hotels beta

    Hi. I am trying to add my properties into the new Wix Hotels. There are definitely things that are much improved from the old version. But, there are still some issues that would confuse our customers on checkout. Our business is property vacation rentals. We have 15 separate properties and have labeled them "Cottages". The issue on checkout is there should be a "Select" button on the first box and not have to have a dropdown box. "Show Rates" should be nightly price average and then the total. And, nothing that says "Room Only" because they are booking a house. (1 room, 2 adults, 4 nights) it would be better (2 adults, 4 nights). I am still learning the setup of the new version and hope it is not to late to add or modify the app some. Thanks, Alan

    Stored reply

    1. Reply

      Hello Alan, Thank you for your detailed feedback. To define the "Select" button, you'll need to go to Property Setup > Property Settings > Reservations Settings and unselect the option "Let guest reserve multiple rooms, showing the total price." This will ensure that the button only allows guests to reserve one room at a time. Regarding the Room Only definition, you can change this in the Language section of Property Setup. In the Booking Engine section, simply find the concept "Room Only" and change it to something more suitable for your property. If you have any further questions and comments, please contact us via wix@hotelrunner.com. Regards, Wix Hotels by HotelRunner Team

  20. volunteerforwild
    3.0

    Needs multiple properties feature

    I understand app is in Beta phase, but would be great if you could list multiple properties instead of having them all under "one listing" with different addresses

    Stored reply

    1. Reply

      Hi there, Thank you for your feedback. Regarding the multiple properties listing, this request is in our work plan indeed. Our technical team is working on this subject in order to release it with the final version. Best regards, Wix Hotels by HotelRunner Team

  21. hotelgimmick
    3.0

    Can't edit price on the reservation page

    I can't edit the price on the reservation page. they have only mark it paid only

    Stored reply

    1. Reply

      Hi there, We are sorry to hear you couldn't edit the price on the reservation page. You can try this to edit prices: Prices for a reservation can be changed in "Reservation Details" under the "Daily Rates" section. If you need any help or directions, please get in touch with us at wix@hotelruner.com. We can quickly help you. Best regards, Wix Hotels by HotelRunner Team

  22. rahninewsome
    3.0

    Buggy but has potential

    Wix hotel doesn’t support and easy integration into Booking.com through a channel manager. You can’t create a room type and bundle a number of rooms under like you do in booking.com it or it will create double and triple bookings. It’s very problematic. I had to completely restructure the way all my rooms were laid out in Booking.com and on any other booking engine. Please fix this in your next iteration because otherwise it’s not a bad plug-in. Apple/Google pay would also be good.

    Stored reply

    1. Reply

      Hi there, Thank you for your feedback. We are working on the improvement of the beta version. Fortunately, you can create multi-unit room types at Wix Hotels. If you need any assistance on the subject, please feel free to contact us here: https://www.wix.com/contact/en Best regards, Wix Hotels by HotelRunner Team

Plan comparison

Pricing & Plans

Pricing information unavailable

Detailed plan information is not available for this App.

Displayed prices exclude tax where supplied.