Wix Restaurants Orders

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Browse preserved published and unpublished Reviews.

i These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

1. R

   Romantaberna March 3, 2026, 02:00

   ★★★★★ 5.0 Unpublished

   very difficult to work with

   The old version was working very well, I do not think that this new one has been tested enough and properly. I am trying to resolve the problems for weeks and the clients are complaining that they cannot order. I am losing clients, wasting time and just waiting for emails back from support. It is never finishing. I was loving Wix but now I am considering some other platforms.

   Stored reply

   1. ReplyMarch 3, 2026, 11:33

      Hello, I’m Olena, the Product Manager for Wix Restaurants, I’m really sorry to hear about your experience with the new app. I’ve followed up with you via the email to get more details and help fix the issues.

2. B

   blkrocket February 11, 2026, 05:57

   ★★★★★ 2.0 Unpublished

   This (New) Version of WIX Restaurant seems to be designed by someone unfamiliar with restaurants!!!

   When it first made its way to the App Store I installed it and saw that it was not ready for prime time so I put off moving to this app version for 2 years because the older one worked very well for my needs. Now the older app is disabled. Sadly, this version is by far the worst version yet. No room for customization. Little things like colored icons keep it looking very generic. Bigger issues are; It asks for customers address before they can add an order to the cart, and if the address is inputed wrong or the customers does not complete the address information then the progress they've made is canceled, leaving the cart empty. When you have a large list of options there should be a drop down menu to hold the items in. There is No option for "Either This" or Either That" which was a key feature present in the older app. This version does not allow items created as stand alone menu items within another menu item. You cannot allow the customer to add multiple variant items easily.

   Stored reply

   1. ReplyFebruary 11, 2026, 12:19

      Hi blkrocket, Thanks for the detailed feedback - we hear your frustration. Some features you mentioned are still missing, but others are supported and we’d love to help you get the most out of the current setup. I'm sending you an email to follow up. Thanks, Elena

3. X

   xspizze December 13, 2025, 18:23

   ★★★★★ 1.0 Unpublished

   doesn't work

   Un scandale..Depuis la mise a jour je n ai que des buggs qui m’empêche de travailler , je pense à résilier mon abonnement pour trouver des gens plus sérieux que la hotline qui ont l ai complétement dépassé

4. R

   raiztreats December 12, 2025, 03:07

   ★★★★★ 1.0 Unpublished

   Not A Good App, Does Not Work

   I went with Wix because of this app feature. I was suppose to launch our business for the Holidays on December 1st. This has ruined our sales and I had to cancel our grand opening. It is now December 11th and it still is not working.

5. A

   amomahotels November 22, 2025, 12:32

   ★★★★★ 1.0 Unpublished

   its tomuch confusion

   not good , have ti chnge it , old one is ok

   Stored reply

   1. ReplyNovember 23, 2025, 08:01

      Hi amoahotels, I’m Elena from Wix Restaurants, I’m really sorry to hear about your experience with the new app. I’ve also followed up with you via email to get a few more details so I can look into this further and help resolve it as quickly as possible. Best, Elena Wix Restaurants

6. F

   feltonfitmealprep November 13, 2025, 03:53

   ★★★★★ 3.0 Unpublished

   Delivery scheduler glitching

   Delivery scheduling is glitching. Many of our customers complain once they set the future time/date it will change back to the most recent time available.

   Stored reply

   1. ReplyNovember 23, 2025, 09:07

      Hi feltonfitmealprep, I’m Elena from Wix Restaurants, I’m really sorry to hear about your experience with the new app. I’ve followed up with you via email to get a few more details so I can look into this further. Best, Elena Wix Restaurants

7. D

   desipalace91 November 6, 2025, 18:08

   ★★★★★ 2.0 Unpublished

   Urgent Issues: Discount Display & Order Time Visibility

   Hello, We are facing important issues that affect all three of our restaurants. First, the discount is not shown on the printed ticket. It must appear clearly below the total amount, not on each item. The discount should apply to the total order amount only, just like before: Subtotal → Discount → Final Total. We also need better order time visibility. The system should clearly show if an order is for today or for tomorrow, and it must display the exact date and time of every order when the app opens, exactly like our previous app. This helps our staff avoid mistakes and manage orders properly. Please fix these issues as soon as possible. Thank you.

   Stored reply

   1. ReplyNovember 23, 2025, 08:10

      Hi desipalace91, Elena from Wix Restaurants is here. Thank you for sharing these issues. Regarding the first point, the discount display on the printed ticket: I’ve already forwarded this to the team and we will consider it for the future development. For the second point about order date and time visibility, I’m sending you a follow-up email so I can gather a bit more detail on how you expect it to appear. Thank you again for bringing this to our attention. Best, Elena Wix Restaurants

8. I

   info6388447 November 5, 2025, 11:52

   ★★★★★ 1.0 Unpublished

   Rubbish

   Rubbish up grade and hard to get support for it when trying to fix...

   Stored reply

   1. ReplyNovember 9, 2025, 14:54

      Hi info6388447, I’m Elena from Wix Restaurants, I’m really sorry to hear about your experience with the new app. I’ve also followed up with you via email to get a few more details so I can look into this further and help resolve it as quickly as possible. Best, Elena Wix Restaurants

9. M

   monicalcole5 November 1, 2025, 13:50

   ★★★★★ 1.0 Unpublished

   my online orders page for my thanksgiving menu 2025 will not display on the site

   I do not like the upgrade it is harder to make changes

   Stored reply

   1. ReplyNovember 9, 2025, 15:10

      Hi monicacole5, I’m Elena from Wix Restaurants, thank you for reaching out, and I’m really sorry for the frustration this has caused. It looks like your Thanksgiving 2025 menu is now displaying correctly on your Online Orders page. If the issue still persists on your end, please let us know and we’ll be happy to take another look. I understand that the new system can feel harder to get used to at first, but it’s built to offer more flexibility and improvements over time. We truly appreciate your patience as you adjust to it. Best, Elena Wix Restaurants

10. M

    mediterraneancater October 28, 2025, 20:38

    ★★★★★ 1.0 Unpublished

    Very unhappy with the updates

    You can no longer customize the page. The anchors and editing tools either don't work or keep crashing and it looks too basic. The old restaurants was much more flexible and easy to use. Looking for a new site to rebuild my website on. This was a terrible deal breaker.

    Stored reply

    1. ReplyNovember 9, 2025, 15:20

       Hi mediterraneancater, I’m Elena from Wix Restaurants, thank you for reaching out. I’ve followed up with you by email to get a few more details about the issue you’re experiencing so I can assist further. Best regards, Elena Wix Restaurants

11. E

    eunsilverkim October 26, 2025, 20:31

    ★★★★★ 1.0 Unpublished

    Old version online order way better

    Old version is way better UI

    Stored reply

    1. ReplyNovember 9, 2025, 15:13

       Hi eunsilverkim, I’m Elena from Wix Restaurants, I understand that the old version felt more familiar. The new Online Ordering system is built on a newer, more advanced platform that will allow us to keep improving the design, speed, and flexibility over time. We truly appreciate your patience as we continue refining the experience. Best, Elena Wix Restaurants

12. M

    masarwamay October 26, 2025, 19:01

    ★★★★★ 2.0 Unpublished

    hide signup / login

    I really like this app to add it to my restaurant website. But I have one problem with it that I don't like at all.. I can't hide the signup or login for guests who request to order pickup and I don't want them to register. I want to hide it. I'm talking about the same page as soon as the payment arrives.

13. R

    rtasianmarket October 22, 2025, 00:31

    ★★★★★ 1.0 Unpublished

    update?

    When will this be updated to work with Square POS?

    Stored reply

    1. ReplyOctober 22, 2025, 15:09

       Hi Dustin Lev from Wix Restaurants here. Indeed, the new Restaurants Online-Ordering app is not integrated yet with Square POS, but it's coming soon! Till that happens, any user who sells on an old Online ordering app with Square POS can keep doing so. Best, Lev

14. M

    mcatelli September 17, 2025, 22:26

    ★★★★★ 1.0 Unpublished

    This update ruined our sales

    After they updated it our customers were not able to submit orders. The fact that you can only instantly reach and AI chat bot makes me want to switch to a more human focused service.

15. M

    mestrepatissier September 10, 2025, 20:11

    ★★★★★ 4.0 Unpublished

    Está com vários bugs e falta de informações.

    Ficou muito bom, mais ainda apresenta alguns erros na parte de realizar o pagamento. Vários clientes estão relatando que aparece um erro na tela durante o processo de realizar o pagamento na página. Relatos mais comuns são: Erro de conexão, Erro no processamento, Falha no pagamento. Em alguns testes que eu realizei, esse erro ocorreu quando a página é fechada ou atualizada no momento do pagamento do pedido.

16. P

    pizzastube August 23, 2025, 08:07

    ★★★★★ 2.0 Unpublished

    Less features

    We are forced to use this app. One important feature is missing that the old app had. It is no longer possible to select how many orders shall be allowed to be placed for a specific time slot. This makes this app unusable for us.

    Stored reply

    1. ReplyAugust 26, 2025, 11:18

       Hi, Thanks for your feedback. I see that you were able to revert to the old app — I completely understand that Capacity Limits is crucial for your operation. The good news is that this feature will be released very soon, and you’ll be able to upgrade to the new app with that capability in place. The new app will not only support Capacity Limits but also bring added value through, a better ordering experience and more flexibility for your business. We appreciate your patience as we continue to improve the experience. Maya, Wix Restaurants Team

17. D

    dustin0 August 14, 2025, 21:01

    ★★★★★ 1.0 Unpublished

    Old app had Square integration; was forced to switch to this one and broke everything.

    The old app was working fine. Not a ton of bells and whistles but integrated with Square POS. New app doesn't seem to.

    Stored reply

    1. ReplyAugust 20, 2025, 20:17

       Hi Dustin Lina from Wix Restaurants here. Indeed the new Online ordering app is not integrated yet with Square POS, but it's coming soon! Till that happens any user that sells on old Online ordering app with Square POS can keep doing so. I"m not sure what do you mean by forced to switch... but i"m sorry to hear that it was your experience. I have sent also a direct email to see if we can help you sort it out

18. R

    ricoh010460 July 26, 2025, 17:24

    ★★★★★ 5.0 Unpublished

    missing dine app

    we need dine app back lost a few user they cant us dine too order of site

    Stored reply

    1. ReplyAugust 22, 2025, 08:29

       Hi, Thanks for your feedback — we understand how important the Dine app has been for your business. The new Online Orders app isn’t supported in Dine, but we’re currently working on implementing it in Wix Branded apps- https://support.wix.com/en/article/building-your-own-native-mobile-app-with-wix and Wix Sapces https://support.wix.com/en/article/wix-mobile-apps-an-overview-of-spaces-by-wix This will be a great way for customers to be able to place orders through a mobile app. If there’s anything else you need, I’m here to help.. Maya, Wix Restaurants Team

19. O

    omninvention July 23, 2025, 20:09

    ★★★★★ 1.0 Unpublished

    Missing main critical functions from old app

    Don't have: - Doordash Drive Integration in Canada - No Dine-In option available - No Pickup Curbside available - A lot of bugs

    Stored reply

    1. ReplyAugust 25, 2025, 10:30

       Hi, Thank you for your feedback — we understand how important these features are to your business. The items you mentioned are on our roadmap. Dine-In, in particular, is already in the works. As for the bugs you mentioned, we’d love to learn more so we can look into them. Feel free to share details here, or you’re welcome to schedule a quick meeting with me: https://mayaet0.wixsite.com/mayabook/booking-calendar/30-minutes-call?referral=book_button_widget Thanks again for your input — it really helps us continue to improve. Best, Maya, Wix Restaurants Team

20. A

    aleksandrlankaster July 20, 2025, 16:29

    ★★★★★ 1.0 Unpublished

    Where is delivery service?? How can I make the integration??

    Stored reply

    1. ReplyNovember 9, 2025, 15:16

       Hi aleksandrlankaster, I’m Elena from Wix Restaurants, thank you for reaching out. I’ve followed up with you via email with more details about the delivery service and integration options. Please check your inbox when you can. Best, Elena Wix Restaurants

21. R

    rachelcdoyle July 9, 2025, 19:36

    ★★★★★ 1.0 Unpublished

    Seriously I was forced to change to the new app and none of the automations work.

    Stored reply

    1. ReplyAugust 25, 2025, 11:12

       Hi Rachel, I’m sorry to hear the automations aren’t working as expected — I’d really like to understand more so we can help. Could you let us know which specific automation(s) are giving you trouble? In the meantime, I recommend checking out the new Notifications & Automations page in the app settings. It’s where you can manage and review your automation setup. Learn more here: https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders Let me know if you need help reviewing your settings! Maya, Wix Restaurants Team

22. T

    ttxfcrcafe7 July 9, 2025, 04:02

    ★★★★★ 2.0 Unpublished

    Not Compatible with Dine By Wix

    I am unable to add the new restaurant menu and order to dine by wix feature.

    Stored reply

    1. ReplyAugust 24, 2025, 06:56

       Hi, Thanks for your feedback — we understand how important the Dine app has been for your business. The new Online Orders app isn’t supported in Dine, but we’re currently working on implementing it in Wix Branded apps- https://support.wix.com/en/article/building-your-own-native-mobile-app-with-wix and Wix Sapces https://support.wix.com/en/article/wix-mobile-apps-an-overview-of-spaces-by-wix This will be a great way for customers to be able to place orders through a mobile app. If there’s anything else you need, I’m here to help.. Eyal, Wix Restaurants Team

23. N

    northgarden July 7, 2025, 22:36

    ★★★★★ 1.0 Unpublished

    Old Version was better

    Cart button diisappears

    Stored reply

    1. ReplyAugust 24, 2025, 07:03

       Hi, Thanks for your feedback, In the new version the cart button appears once an item is added to the cart. you can utilize the cart icon and add it to site's header so it will be sticky and always appear. you can follow this help article - https://support.wix.com/en/article/customizing-the-cart-icon I'll follow up with an email in case you will have any other question, feel free to reach out. Eyal , Wix Restaurants

24. B

    bollywoodgaillard June 13, 2025, 18:11

    ★★★★★ 3.0 Unpublished

    Issue with Discount and Visibility

    Hello, We are facing a very important issue related to discounts in our system, and it is affecting all three of our restaurants. 1. The discount does NOT appear on the printed ticket/receipt. When the ticket is printed, the discount should be clearly visible below the total amount, as in normal POS receipts. Right now, it is missing completely, which creates problems for both customers and accounting. 2. The discount must be applied on the TOTAL ORDER amount, not on each individual item. Currently, the system distributes the discount across every article, which is not correct for our business. We need the discount to be applied exactly like before: Subtotal → Discount (one line) → Final Total These two points are extremely important for us because this issue is affecting all of our 3 restaurants. Customers and staff are facing difficulties because the discount is not showing correctly on the printed ticket. Please fix this as soon as possible. Thank you.

25. S

    siddhant31106 April 10, 2025, 13:00

    ★★★★★ 2.0 Unpublished

    Contactless Order System (Per Table) is NOT Available

    The old restaurants app had an option to add multiple tables (QR codes) for different tables, this app doesnt have that functionality.

    Stored reply

    1. ReplyApril 20, 2025, 20:50

       Hi there! Thank you for your feedback regarding the Contactless Dine in. I want to assure you that the ability to set contactless dine in is in our plans! You can also vote for this feature and receive updates as soon as we launch it by visiting this link: https://support.wix.com/en/article/wix-restaurants-request-setting-up-contactless-dine-in . If you're interested in discussing this feature further, we'd be happy to arrange a call. Your input would be invaluable in helping us design it to meet your needs! You can book a time that works for you using this link https://www.restaurants-user-feedback.com/booking-calendar/online-orders-contactless-dine-in . Thank you again for your feedback, and we look forward to hearing from you! Best, Geva from the Online Orders team

26. R

    richard6075 April 7, 2025, 10:11

    ★★★★★ 1.0 Unpublished

    Awful app. Less funtionality than the old one. Has bugs.

    Update - I've had to have another go at putting this in. It is better than I originally thought, BUT you can not limit the number of orders sent to the kitchen. So your kitchen can easily be swamped with orders. ____________________ Not ready for release, but we have been forced to "upgrade" to it. Significant functionality that was present in the old app is not yet in this one. It set our address as being in San Francisco, rather than Cornwall, UK and could not easily modifiy it (even after speaking to support). 160 menu items on the old app could not be transferred to the new one (a big deal as it would take around 2 days to set everything up again). Will be deleting and moving to a new restaurant app provider, and might even be the reason we leave WIX.

27. W

    Wmdigmbh April 6, 2025, 10:39

    ★★★★★ 1.0 Unpublished

    oldest version was better

    The invoice in POS Is Not in good form and the orders is very slow

28. H

    hernessek0 April 5, 2025, 23:09

    ★★★★★ 1.0 Unpublished

    not needed

29. L

    loaffactory April 2, 2025, 19:10

    ★★★★★ 1.0 Unpublished

    Multi-location takeway orders not available

    My business needs that option urgently. Settings allows to add a second location, and has a note that indicates that second locations are for restaurants, but isn´t true

    Stored reply

    1. ReplyApril 2, 2025, 19:52

       Hi loaffactory, Eyal from the wix restaurants product team here, Happy to share that Multi location is available with our online ordering app, so you should be able to set it up. I'll follow up with an email. ill be happy to jump on a call and answer any question you may have.

30. A

    armelleaug March 25, 2025, 21:30

    ★★★★★ 1.0 Unpublished

    Design feature missing for certain lightbox

    Weird to release this app without even adding "design" feature to every element... ! I want to be able to change the colors, text, and overall look of the lightboxes in the Wix Restaurants app, specifically for the "Item Details" and "Order Method" lightboxes of my website. Sadly, there does not seem to be that option. I don't want it to affect customers' overall experience on the website. And I want my website to have the same theme. Sadly, not having that option for the two lightboxes mentioned in this post ruins my aesthetic.

    Stored reply

    1. ReplyApril 1, 2025, 07:32

       Thank you for your feedback! Currently, there are no separate design panels for these light boxes, as they are tied to your site theme. We are working on improvements and plan to add this capability in the near future. Thank you again!

31. C

    cuoricinostudio March 9, 2025, 11:58

    ★★★★★ 1.0 Unpublished

    Ne perdez pas votre temps

    J'ai passé des heures a configurer le menu pour me rendre compte que la nouvelle plateforme qui est sensé d'etre mieux est encore pire. La fenetre de detail de commande quand on clique sur un plat en mode mobile est illisible et c'est pas possible de changer quoi que ca soit, les couleurs non plus. Du coup on a un design pour le menu et un autre pour les details. Impression des commandes, abscence de l'avertissement telephonique lors qu'une commande est passé.. bref comme dit, ne perdez pas votre temps a configurer tout cela

32. B

    brazibin February 27, 2025, 21:06

    ★★★★★ 1.0 Unpublished

    receiving a call on my restaurant phone

    the functionality of receiving a call on my restaurant phone when an order is placed disappears and it's really disappointing..

33. P

    pizzapointfoodtruck February 26, 2025, 14:51

    ★★★★★ 2.0 Unpublished

    Multi-location takeway orders not available

    When can we expect this feature to be added? My company loses a lot from this, it needs it very much!

34. K

    karol8733 February 20, 2025, 18:17

    ★★★★★ 2.0 Unpublished

    Multi-location not available & Order pacing:

    When are these features going to be available again? Please I need them urgently.

    Stored reply

    1. ReplyFebruary 23, 2025, 11:40

       Thank you for your feedback! We're excited to let you know that supporting multiple locations is in progress and will be released in the next 2 months. You can vote and get updates on this feature here: https://support.wix.com/en/article/wix-restaurants-request-managing-restaurant-services-across-multiple-locations. Order pacing is currently in the design phase, and we would love to hear your needs to ensure it meets your expectations. I've sent you an email inviting you to book a call with our team. Your input is invaluable to us! Best, Geva from Wix Restaurants Online Orders team

35. M

    mrasiarestaurant February 12, 2025, 21:16

    ★★★★★ 1.0 Unpublished

    Forcing the new app with less features on user with the old app

    Stored reply

    1. ReplyFebruary 13, 2025, 11:26

       Hi mrasiarestaurant, Thank you for sharing your thoughts with us. We understand your concerns about the transition to the new app, and we genuinely appreciate your feedback. For setting the availability of your menu, please refer to this helpful guide: https://support.wix.com/de/article/wix-restaurants-deine-speisekarten-f%C3%BCr-online-bestellungen-vorbereiten#limiting-menu-availability. If you were looking for a different feature or have more specific feedback, we’d love to hear from you! You can submit your thoughts through this form: https://forms.wix.com/f/7259137000077262849 , or you can schedule a feedback call with us here: https://tinyurl.com/migration-support-call . We're here to ensure your migration is smooth and enjoyable. We hope you find great value in the new app! Best regards, Geva from Restaurants Online Orders team

36. E

    eat1426 February 5, 2025, 18:10

    ★★★★★ 2.0 Unpublished

    Years away from competing with mainstream delivery platforms

    Basic menu features are missing. Wix Restaurants does not allow composite products, so any combo would need to be built with variants and modifiers, so anything sold out or unavailable would have to be manually edited for each product. If you never sell out of food during any given menu time, then this might not be an issue. If you do BBQ or burgers, this is going to be a pain point. A solution would be for Wix to allow products that are constructed with other products, so if mashed potatoes are sold out, all combinations that have a mashed potato option will update simultaneously. This is common on all food ordering platforms. In addition, variants can only be checked. There is no option for a product with variants or modifiers to be selected multiple times. A solution would be to allow variant, modifiers (best would be composite products) to have a number selector. Basically copy the features available in current leaders in the food delivery space.

37. U

    urgentreplies February 3, 2025, 19:02

    ★★★★★ 1.0 Unpublished

    Shocking

    This is a terrible app. I have contacted support few times and expressed the lag issue and How slow everything was. Its nearly impossible to do anything. Even adding items to the menu can take hours with that speed. Support told me that there are no issues with anyone else and website is running fine and expected speed. Suggested I change my browser or even PC :)) This is isnt a free app and They are charging me for it. At least man up and tell the customer They wont be charged until this issue is fixed

    Stored reply

    1. ReplyFebruary 4, 2025, 10:02

       Hi urgentreplies, I’m sorry to hear about your experience with one of our Restaurants apps. While we are not certain that your complaint is related to this app, I have reached out to you personally via email to assist you further. Thank you for your patience as we work to resolve this issue! Best regards, Geva Price, Product Manager from Restaurants team

38. K

    kategilliatt January 23, 2025, 16:51

    ★★★★★ 1.0 Unpublished

    Terrible

    Stored reply

    1. ReplyFebruary 3, 2025, 19:28

       Hi, Thank you for sharing your feedback with us. We're sorry to hear about your experience and understand that things didn’t go as smoothly as expected. We’d really like to learn more about the challenges you encountered. I’ve sent you an email to better understand what didn’t work for you and how we can make improvements. Looking forward to your response! Best regards, Eyal Raz Restaurant Online Ordering Team

39. A

    AmplioMedia January 14, 2025, 07:43

    ★★★★★ 1.0 Unpublished

    Loading times are way to slow

    This app is not usable, customers are complaining that the website is to slow. In fact I know that the rendering process of the restaurant App causes the performance issues. This ist the most useless app on the entire market store.

    Stored reply

    1. ReplyJanuary 21, 2025, 10:15

       Dear User, Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Thank you for your support as we work to enhance your experience! Best regards, Geva Price from Restaurants team

40. M

    marsglutenfreebake December 6, 2024, 17:04

    ★★★★★ 1.0 Unpublished

    slow

    it takes ages to load, making the website slow

    Stored reply

    1. ReplyJanuary 6, 2025, 09:23

       Dear User, Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Thank you for your support as we work to enhance your experience! Best regards, Geva Price from Restaurants team

41. S

    studio78media November 25, 2024, 17:12

    ★★★★★ 1.0 Unpublished

    Notifications - Phone call, fax and emails

    No options to add a phone call or more email addresses as notifications. The other app was very simple to setup.

42. A

    asherkat123 November 24, 2024, 12:39

    ★★★★★ 1.0 Unpublished

    New Restaurant Oder (new) is useless

    The orders go to Orders tab and you cannot Thermal print from there.

43. M

    masalawidnes November 24, 2024, 04:55

    ★★★★★ 1.0 Unpublished

    App "doesn't work"

    Used the "old" Wix restaurants orders app with no issues for good few years but this "New" app is useless. It takes ages to load and ends up crashing the site. If you are lucky, it sometimes works on desktop, but on mobile site- "doesn't" work. Already reached out to the support team, apparently the senior member of the staff would need to look into the issue and i am now waiting to hear from them. I am losing customers daily and incurring a huge financial loss on a daily basis because my customers are not able to place an order via my website because of this app. Please help rectify this issue.

    Stored reply

    1. ReplyNovember 24, 2024, 21:58

       Dear User, Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Thank you for your support as we work to enhance your experience! Best regards, Geva Price from Restaurants team

44. J

    jwtangagencyinc November 22, 2024, 05:24

    ★★★★★ 1.0 Unpublished

    One step forward, two steps back

    Has newer and more customizations for the design of the menu & order system but that's about it. First of all, it lags tremendously. The original app had no performance issues. This new one takes so long to load that sometimes it crashes the browser. The functionality of it is also not up to par. Our restaurant currently uses the wix owner app on an ipad to notify the kitchen of a new order, but somehow the developers forgot to include this crucial feature into the new app. Another feature that was not working was the tip system. All it said was that there was a "technical issue". I reached out to support but they were no help. I don't blame them because it's not their fault. I'm not sure how Wix decided this new app was ready for release as an "improved" version of the old one. I've wasted so much time on trying to make this work and ended up going back to the old one.

    Stored reply

    1. ReplyNovember 24, 2024, 20:55

       Hi jwtangagencyinc Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Also, it's possible to manage orders and menus from the Wix app - I’ve sent you an email with detailed steps. Best regards, Geva Price Product Manager, Wix Restaurants Online Orders

45. F

    fannifrancisco November 19, 2024, 12:25

    ★★★★★ 1.0 Unpublished

    app à deconseiller

    Avec l'ancienne app commande de restaurant, tout se passait très bien. Je suis passé à la nouvelle version pour profiter des nouvelles fonctionnalités, mais depuis lors j'ai énormément de plainte client qui n'arrivent pas à commander. Je suis passé d'une dizaine de commandes par jour à 3 ou 4 ... sans comprendre pourquoi ! svp rendez nous l'ancienne version.

    Stored reply

    1. ReplyNovember 24, 2024, 22:09

       Dear User, Thank you for sharing your feedback regarding the performance of the online ordering page in our Restaurants Online Orders app. We sincerely apologize for the frustration this has caused. We're pleased to inform you that we have made significant improvements to the loading speed of the online orders page, both on desktop and mobile. We invite you to revisit your site and experience these enhancements! Please rest assured that we are committed to continually improving performance, as we understand it’s crucial for your customers’ ordering experience. If you find these improvements helpful, we would greatly appreciate it if you could update your review. Thank you for your support as we work to enhance your experience! Best regards, Geva Price from Restaurants team

46. R

    rubiconhs November 4, 2024, 19:46

    ★★★★★ 5.0 Unpublished

    The new App disrupting my business!

    App changing the orders setting by itself... need urgent help!

    Stored reply

    1. ReplyNovember 5, 2024, 09:17

       Hey rubiconhs, Thank you for sharing your feedback. I’m sorry to hear you’re experiencing issues, and I understand how disruptive that can be. It appears your feedback may relate to the older version of our Restaurant Online Orders app. To resolve this promptly, I encourage you to reach out to our Customer Care team with more details so we can provide the specific support you need. Here’s the link to contact them directly: https://support.wix.com/en/article/contacting-wix-customer-care-for-support . Thanks again for bringing this to our attention. We’re here to help! Best, Geva from the Wix Restaurants Online Orders team

47. H

    hellenicgourmet November 1, 2024, 03:49

    ★★★★★ 1.0 Unpublished

    It does NOT work for delivery or DoorDash drive delivery

    Stored reply

    1. ReplyNovember 4, 2024, 09:42

       Hi! My name is Eyal and I'm a product manager on the wix restaurants product team. Sorry to hear you encountered an issue, Both delivery and delivery with Doordash Drive is available with our app. I'll be happy to jump on a call with you to understand better the issue you are experiencing. I'll follow up with an email. Thanks,

48. C

    consumersqc October 14, 2024, 05:50

    ★★★★★ 1.0 Unpublished

    restaurants

    i think it will be best if you launch a products in its full and best edition. it does not look good for a company like wix to say we are sorry, we are working on this or at the moment is not possible. people need multiple restaurant options. your restaurant app is a disaster

    Stored reply

    1. ReplyOctober 14, 2024, 14:52

       Hi, My name is Eyal, and I'm a product manager on Wix Restaurants team. Sorry to hear you had a bad experience with our app, I'll follow up with an email, ill be happy to understand your needs around multiple restaurants options. Thank you, Eyal Raz | Wix Restaurants

49. B

    blissrestaurantbas October 9, 2024, 17:35

    ★★★★★ 2.0 Unpublished

    its bad to be honest

    Stored reply

    1. ReplyOctober 13, 2024, 16:33

       Hi, My name is Eyal, and I'm a product manager on Wix Restaurants team. Sorry to hear you had a bad experience with our app, I'll be happy to jump on a quick call to understand better your needs or any other feedback you may have, you can schedule a call with me using this link - https://www.restaurants-user-feedback.com/booking-calendar/feedback-call-with-online-ordering-team?referral=service_list_widget Thank you, Eyal Raz | Wix Restaurants

50. P

    pizzafabiocom October 9, 2024, 15:50

    ★★★★★ 1.0 Unpublished

    Application jolie mais...

    Gros probleme de notification. Aucune notification sonore sur le tableau de bord sur PC Du coup je suis resté sur l'ancienne ...

    Stored reply

    1. ReplyOctober 13, 2024, 16:41

       Salut, Je m'appelle Eyal et je suis chef de produit au sein de l'équipe Wix Restaurants. Merci d'avoir pris le temps de nous écrire, Je suis heureux de vous annoncer que nous travaillons activement sur la notification sonore sur le tableau de bord, qui devrait être prête très bientôt. Je vous enverrai un e-mail avec plus de détails, je serai heureux d'entendre vos commentaires à ce sujet, Merci, Eyal Raz | Wix Restaurants Hi, My name is Eyal, and I'm a product manager on Wix Restaurants team. Thank you for taking the time to write to us, I'm happy to share that we are actively working on sound notification on the dashboard, should be ready really soon. I'll follow up with an email with more details, ill be happy to hear your feedback on it, Thank you, Eyal Raz | Wix Restaurants