App Market Index

Gelato: Print on Demand

By Gelato

Sell globally, print locally in 33 countries

Wix marketplace

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • Verticals Dependencies verticals-dependencies
  • Apps with app-audience apps-with-app-audience
  • Wix Stores Catalog V3 wix-stores-catalog-v3
  • Cactus False cactus-false
  • Cactus Eli cactus-eli
  • Stores Apps (v3 filtering) stores-apps
  • Random Test random-test
App Market Index analysis No public analysis badge
Rating
Pricing External pricing
Marketplace Currently listed

Overview

About this App

Connect your store to Gelato in seconds to create and sell custom products to customers anywhere in the world. Our free design editor enables you to create unique designs and add them to 100+ custom products, including clothing, wall art, mugs, cards, photo books, and much more. The production network of 100+ local hubs around the world is now at your fingertips. Our growing number of partners make your custom products where and when you want them delivered while reducing transportation distances, carbon emissions, and costs. While you focus on designing and selling your products, we produce and deliver them to your customers

What the listing highlights

  • Faster delivery: Reach your customers faster through our network of 100+ local production hubs in 33 countries.
  • Superior quality: Make a lasting impression on your customers with high quality and sustainably sourced materials from industry-leading brands.
  • Free design tools: Craft beautiful designs and mockups for your store with our free design editor and mockup generator.
  • 24/7 support anywhere, anytime: Our customer support team works relentlessly to help you scale your business and get the most out of the platform.

Developer-written tags

  • print-on-demand
  • custom-products
  • online-printing

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
  1. 5 stars
    33.3% 5 reviews
  2. 4 stars
    0% 0 reviews
  3. 3 stars
    20% 3 reviews
  4. 2 stars
    13.3% 2 reviews
  5. 1 star
    33.3% 5 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 0 (percentage unavailable) vs previous 30 days

0 Reviews in the selected 30 days and 0 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 15 preserved Reviews with at least one stored reply. Median and P75 use 15 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
15
Median first reply
2.8 days
P75 first reply
14.2 days

Stored publication state

Current stored state across 15 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
15 100%
Unpublished
0 0%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 0 of 5 stored published 5★ Reviews.
0 0%
Very suspicious 0 of 5 stored published 5★ Reviews.
0 0%
Extremely suspicious 0 of 5 stored published 5★ Reviews.
0 0%
Suspicious unpublished 0 of 15 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
0 0%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
14
Peak Review month
Mar 2022 · 2

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

Show other reviews by reviewer
  1. ZONETECT
    2.0

    Disappointed

    Not consistent, I have to delete all my products. Wix no longer supports this app! Highly disappointed!

    Stored reply

    1. Reply

      Hi, We’re sorry to hear about your experience and understand how frustrating this must be. We aim to provide a consistent and reliable integration, so it’s concerning to hear that you’ve encountered issues managing your products and with the current compatibility. We would really appreciate the opportunity to look into this further and better understand what happened, as there may be solutions or workarounds available depending on your setup. We’ve already reached out to you via email with more details and next steps, and we’re here to help resolve this for you as quickly as possible. Kind regards, Michal Gelato Support Team

  2. sashapodgurska
    1.0

    It's not working with WIX

    It's not integrating with WIX. Support is also answered only once giving me to read generic articles which were not relevant. I installed another app, which works just fine

    Stored reply

    1. Reply

      Hi Sasha, We’re sorry to hear about your experience - it's certainly not what we want to offer. Our team has already reached out to provide clarifications regarding the integration with Wix. We strive to ensure a smooth experience for all users, and we appreciate your feedback as it helps us improve our services. If you have any further questions, feel free to reach out—we’re happy to assist. Best regards, Andrzej Gelato Support Team

  3. hamishneilands92
    1.0

    What Happened?

    Gelato Used to Be Good, but then they gained enough subscribers to cease control over the market and have since decided to push some of their subscription fees through the roof, a tactical move, and one that certainly didn't go unnoticed by users who felt they were actually getting a deal. oh well will have to find an alternative, a real shame...but such are the ways of human nature I guess, all the best Gelato

    Stored reply

    1. Reply

      Hello, We understand your concerns about the subscription pricing changes. The adjustment was part of a complete model update, which also introduced increased product discounts and additional benefits aimed at providing more value to our users. We appreciate your time with Gelato and would love for you to try the new structure to see how it could work for your business. If you have any questions or would like more details, feel free to reach out to us at apifeedback@gelato.com. Best regards, Andrzej Gelato Support Team

  4. crashstationstore
    5.0

    Thank you for finally solving my issue

    To be honest i was getting impatient since i had no reply, but i understood that the new system is getting integrated as we speak which means there was delays, everything was solved in the end. Thank you.

    Stored reply

    1. Reply

      Hi there, Thank you for sharing your feedback, and the great rating! We're glad to hear that you've had an overall positive experience with Gelato, and we are working to get back to the fast responses that you've come to expect. If you ever need futher assistance or have any questions, our team is here to help 24/7. Kind regards, Kyle

  5. lucasjuan2012
    5.0

    Amazing

    All the clothes are so comfy and ready to clean, then enjoy!

    Stored reply

    1. Reply

      Hi there, thank you for your kind words and review! We're thrilled to hear that you're pleased with Gelato, and our apparel range. If you ever have any questions feel free to get in touch - our customer service team is available 24/7. Kind regards, Kyle

  6. khajgallery
    1.0

    poorly this year

    I wanted to share my experience here. This company was fantastic last year, but this year, it's been disappointing. One issue is when I ordered three hoodies, they charged separate shipping fees because they came from different places without prior notice, only hitting me with the charges later. Second, the customer support seems nonexistent - all automated responses, no human interaction. Lastly, the shipping costs for multiple items are exorbitant. I hope this company improves its transparency on shipping fees. Considering trying out new printing companies; I'm genuinely dissatisfied with this one

    Stored reply

    1. Reply

      Hi there, We are sorry to hear about the experience you've had with your order. This is definitely not the service we want to provide, as, while it can be a complicated topic, our goal is to make shipping as straight forward as possible. We appreciate this feedback, as it allows us the chance to investigate, learn and improve. We've reached out directly via email to continue the conversation and better understand how we can support you moving forward. Shipping discounts are also part of our Gelato+ subscriptions - this can be a great way to lower the cost of shipping or increase profits. More information on this can be found at: https://www.gelato.com/plus Should you have any questions around this please don't hesitate to reach out. Once again, thank you for your feedback and for helping us to improve. Best regards, Kyle Customer Service Manager

  7. arnebalk
    2.0

    Wix makes this app expensive

    Needs a ridiculously pricy wix upgrade to make this work. Way too expensive for the average Gelato user.

    Stored reply

    1. Reply

      Hi there, We're truly sorry to hear about the situation. While this is a cost we can't directly control, what we can offer is expert guidance and support to help you grow your business as fast as possible, in order to help you take advantage of sale volume. If you're interested, our customer service team is available 24/7 via live chat, and for specific onboarding support you can also reach out to us via apifeedback@gelato.com where our team will get in touch with tips and tricks. We hope to have the opportunity to talk and support your business. Kind regards, Kyle Customer Service Manager

  8. chrissabug
    3.0

    Some products are good, some aren't

    I did a calendar run through gelato and they were FANTASTIC. So I was really excited about selling more products. BUT when I tried printing some t-shirts, bags and mugs, the print quality wasn't great and some of the prints were distorted. Their customer service is good so they placed another order for me free of charge, but the prints on shirts were still distorted and not good. Just not consistant enough for me to be comfortable selling thier fabric items in my shop.

    Stored reply

    1. Reply

      Hi Christina, Apologies for the delay in response. We're glad to hear you've found our Customer Service team helpful, and really appreciate the feedback around printing quality - we'll pass this onto our team to help guide our plans and areas of focus. Our design experts have also checked the apparel product and have some recommendations which can help to ensure a consistent result: when working with white on coloured garments we suggest that 255 rgb is used, with clean edges to artwork. Transparencies are also best avoided where possible. If you'd like to give us another chance and see whether the results of updated designs meet your standards please let us know via apifeedback@gelato.com. Best regards, Kyle Customer Service Manager

  9. andydoodlesbaker
    3.0

    Can't make it profitable.

    Unless you're willing to overprice items like t-shirts and pass extra costs onto your customers or you're selling very expensive prints, there is very little room to make profit. The customer service team are great, very helpful, but the costs are prohibitive. They also don't offer a sample pack to see the quality of the prints. I'd be all for upping the cost of a print if I knew it was top notch quality but have no way of telling. So that could be an option you offer, guys.

    Stored reply

    1. Reply

      Hi Andy, Thank you for your feedback, it's great to hear that our customer service was helpful, and we'll be investigating the suggestions mentioned. Regarding the pricing, we saw you were referencing the shipping during your chat with our customer service team. Ideally you would either cover the cost of shipping within the product price you charge, or you can add shipping charges per region which mirror the Gelato flat rate pricing. Further details around this can be found at: https://apisupport.gelato.com/hc/en-us/articles/4405020510226-How-do-I-set-up-shipping-in-Wix- We have also recently added shipping discounts as part of our Gelato+ subscriptions - this can be a great way to lower the cost of shipping or increase profits too! I've reached out directly with details of our customer success team should you wish to discuss any further possibilities. Once again, thank you for your feedback and for helping us to improve. Best regards, Kyle Customer Service Manager

  10. pking2868
    5.0

    Works well

    Stored reply

    1. Reply

      Hi, thanks for your review. It's great to hear that you're happy with our integration, and that it's working as expected! Feel free to reach out if you ever need support with anything - we're here 24/7. Kind regards, Kyle

  11. rhondasmyth2010
    3.0

    Shipping rates by unit not supported by Wix integration

    So far I've found your customer service very good, however, it's difficult to set up shipping in Wix to ensure I make a profit due to your pricing of shipping for the first item & then a lower price for the next items. The Wix integration doesn't cater for this shipping rate calculation.

    Stored reply

    1. Reply

      Hi Rhonda, Apologies for the delay in response. We're glad to hear you've found our Customer Service team helpful, and really appreciate the feedback around shipping prices - it's something we'll pass onto our team to see if we can improve and make easier. It's completely up to you, but in the interim, if you wanted to ensure you always make a profit, you're able to follow our flat rates for the "1st product" to do so. Please don't hesitate to reach out to our Customer Service team 24/7 should there be anything we can help with. Best regards, Kyle Customer Service Manager

  12. gadotart
    1.0

    No way to make it profitable

    I'm selling wall art, small to medium sizes, printing on "premium" paper, wood frames... normal stuff. I've received 2 orders, one of 60€ (2 ilustrations), out of wich I made a profit of 10€ after paying the production, shipment and taxes. The other one was a 30€ order, my profit paying gelato production of the 1 single product costs' equals to 3€. This on one side, on the other side I got tired of the constant failures the app has with my wix store. The customer service is great, so willing to help, but the technical issues with the wix integration make the exhausting the process. So unless you're targeting to a really REALLY high purcharsing customers, I can't recomend this app, I won't make money with Gelato prices. More like losing money having if adding fixed costs.

    Stored reply

    1. Reply

      Hi, Thank you for your feedback - we appreciate it as it helps us to build a better service for you and all our customers. We do have points that you've mentioned on our roadmap of improvements to come, including automating the combination of posters and frames in the product creation process, which I hope you will be happy to use once released. Regarding the pricing, this is one area where our local production helps out. In the case of these two particular orders, these were almost the "worst case" scenarios as they were shipped from our backup locations, within the same region. The vast majority of orders should be produced locally, which will give greater margin on your sales, more in line with the earlier orders you experienced. Once again, thank you for your feedback and for helping us to improve. Best regards, Kyle Customer Service Manager

  13. damiencresswell
    5.0

    Quality Printed goods and excellent delivery

    I started an online store and found Gelato to be more reliable than most of the POD services I tried previously. It's easy to use, easy to import products that you already have on wix and connect them so that Gelato fulfills the order for you. I am very impressed with Gelato and will continue to use them in the future :)

    Stored reply

    1. Reply

      Hi Damien, Thanks for your review. It's great to hear that you're happy with our ease of use and automatic fulfillment. Feel free to reach out if you ever need support with anything. Best regards, Kyle Customer Service Manager

  14. dtirado1292
    1.0

    Integrated Vs Fulfillment Services

    Although Gelato has a great platform to start a POD store. Unfortunately, they're not a fulfillment service with Wix Stores. Both Wix and Gelato advertise they can integrate with each other, however Wix does not support them as a fulfillment service which means your orders will not be fulfilled unless you manually go into your gelato store and re-purchase every order you receive from your Wix stores manually, which is not ideal when you want to be semi-automated business. Also, it's not ideal when you have to constantly switch back and forth from Wix to gelato to cross over orders it just gets messy and time consuming.

    Stored reply

    1. Reply

      Hi Deanna, We're truly sorry for the confusion, and the incorrect information received from outside Gelato - we're doing everything we can to make this clearer to all, as we definitely take care of fulfillment too. Now that all your products are connected, any orders will be automatically transferred and fulfilled through our worldwide network of printers. We truly hope you'll give us another chance so you can see how simple it can be! Best regards, Kyle Customer Service Manager

  15. talonpx
    5.0

    A few issues at first but Support has been excellent!

    There were some initial functionality issues, but the support has been consistently great and very helpful with their app and the integration apps as well.

    Stored reply

    1. Reply

      Hi David, Thanks for your words, especially regarding our support. I'm very glad we could show the work around to get everything working for you in the interim while we come up with the new features suggested - thanks again for bringing these up! Best regards, Kyle Customer Service Manager

Plan comparison

Pricing & Plans

External pricing
Custom pricing

Print on Demand

Pay As You Go

Custom pricing

Custom pricing

  • Free to use
  • No minimum order
  • No upfront cost