Worry-Free Purchase

By Seel Inc.

Protect orders against loss, damage & returns

Wix marketplace
  • Verified by Wix

Wix marketplace collections

All visible and hidden collection assignments stored for this App.

Other

  • Random Test random-test
  • Dependencies without stores dependencies-without-stores
  • Default shipping test-shipping
  • my business my-business
  • Verified verified
  • Apps with app-audience apps-with-app-audience
  • Shipping ROW shipping-row
  • checkout settings checkout-settings
  • Wix Stores Catalog V3 wix-stores-catalog-v3
  • Verticals Dependencies verticals-dependencies
  • Shipping Latin shipping-latin
  • Shipping CA shipping-ca
  • Shipping GB shipping-gb
  • Shipping IL shipping-il
  • Shipping US shipping-us
App Market Index analysis No public analysis badge
Rating
Rated 4.69 out of 5 from 35 reviews.
Pricing Paid
Marketplace Currently listed

Overview

About this App

Protect every order against loss, damage, and returns. Shoppers check out with confidence; you spend less time on support. Why merchants choose Seel: ✓ Higher conversion rates with a worry-free shopping guarantee at checkout ✓ Customer trust built through automated protection and flexible returns ✓ Claims resolved with no added work for your team ✓ Fewer support tickets tied to shipping and returns ✓ More repeat purchases from satisfied customers How it works: ✓ Seamless integration into your checkout flow ✓ Automatic coverage for loss, damage, and returns ✓ Fast refunds on eligible claims ✓ A self-serve portal shoppers can use anytime ✓ Real-time insights into orders and protection performance

What the listing highlights

  • Higher conversion with a guarantee shoppers trust
  • 7-day free returns, even on non-returnable items
  • Coverage against loss, damage, and theft
  • Fewer support tickets from shipping and returns

Developer-written tags

  • shipping protection
  • shipping insurance
  • package protection
  • order protection
  • return assurance

Additional product media

Promotional media

Worry-Free Purchase banner
Banner

Videos

Reviews

Official Wix marketplace summary

Wix Marketplace feedback

Official published marketplace Reviews
Rated 4.69 out of 5 from 35 reviews.
  1. 5 stars
    88.6% 31 reviews
  2. 4 stars
    2.9% 1 review
  3. 3 stars
    0% 0 reviews
  4. 2 stars
    2.9% 1 review
  5. 1 star
    5.7% 2 reviews

Review intelligence

App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.

Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.

Calculated as of

Review activity

Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.

Reviews in selected period

0 −2 (−100%) vs previous 30 days

0 Reviews in the selected 30 days and 2 in the previous 30 days.

Review activity comparison.

Ratings in selected period

Current stored ratings for Reviews whose original Wix Review date falls in the selected elapsed-day period. Counts and percentages use only Reviews with a stored 1–5 star rating.
Average rating — Previous-period average unavailable
Sample size 0

No stored Reviews in this period

Stored replies

Reply coverage is the percentage of 33 preserved Reviews with at least one stored reply. Median and P75 use 32 Reviews with valid dated stored replies. Reply authorship is not inferred.
Stored reply rate.
Stored replies
32
Median first reply
302.4 days
P75 first reply
358.3 days

Stored publication state

Current stored state across 33 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.
Stored Review publication state distribution.
Published
33 100%
Unpublished
0 0%
Unknown
0 0%

Review pattern signals

Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.
Review pattern signal counts.
Suspicious 0 of 29 stored published 5★ Reviews.
0 0%
Very suspicious 0 of 29 stored published 5★ Reviews.
0 0%
Extremely suspicious 0 of 29 stored published 5★ Reviews.
0 0%
Suspicious unpublished 0 of 33 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
0 0%

Review timeline

Visualize Review volume and rating mix over time, plus Review-pattern activity.

Active months
13
Peak Review month
Jul 2026 · 7

Review volume

Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.
Ratings
Monthly stored Reviews split by rating.

Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.

App Market Index archive

Review list

Browse preserved published and unpublished Reviews.

These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

  1. shopwithskystore
    5.0

    Excellent option for my customer checkout

  2. colorizedcommunity
    5.0

    Great Tool

    I have been using with for over a year now, I think with this app it’s really helpful for the customers and I think a lot people should use itGreat

    Stored reply

    1. Reply

      We're very happy that Seel has been a part of your store for over a year! Here's to many more. Thank you.

  3. compassionadvisors
    5.0

    Thank you from the TRUEHN Organization

    Thank you from the TRUEHN Organization to the entire team at Seel Inc. for your dedication to helping ensure our valued clients and partners can shop with confidence. Your commitment to providing comprehensive supply chain insurance—from the factory floor to their doorstep—helps make every purchase safer, more secure, and more reliable. We sincerely appreciate your partnership and outstanding support.

    Stored reply

    1. Reply

      Thank you for the review! We feel the same about you.

  4. darwininvest25
    5.0

    Wix

    I have been using with for over a year now, I think with this app it’s really helpful for the customers and I think a lot people should use it

    Stored reply

    1. Reply

      Thank you, Darwin! We appreciate your partnership.

  5. rankreadyseo
    5.0

    Great addition for any Wix store

    We’ve been using Seel on our Wix store, and it’s been a great addition. The setup was quick and straightforward, and it gives our customers extra peace of mind when ordering. Since we sell physical products, having optional shipping protection helps build trust, especially for first-time or more skeptical customers. It’s one of those features that makes the checkout experience feel more professional. So far we’ve had a positive experience and would definitely recommend it to other Wix store owners.

    Stored reply

    1. Reply

      We love that you added us to your store. Thank you!

  6. seamossmenow
    5.0

    Just awesome

    It was awesome adding it it gives my customers an extra sense of protection true worry fee when it comes to you to purchase I love it thank you

    Stored reply

    1. Reply

      Thank YOU!

  7. schlichtingeduardo
    5.0

    Super easy to use

    Basically one click install and it's all setup. Love the simplicity and the added trust it adds to our store!

    Stored reply

    1. Reply

      We worked hard to make the setup as worry-free as the shopping experience we provide as a team. Thank you!

  8. jg2693
    5.0

    Worry free!

    Our customers aren’t stressed anymore about logistics, knowing their packages are backed by Seel.

    Stored reply

    1. Reply

      Reliable outcomes make happy shoppers, and happy shoppers make the world go 'round. Thank you for partnering with us!

  9. reslevermann16
    5.0

    So Far So Good

    The Concept is fantastic. Great way to build customer trust without adding cost to us. Will see how their claims go if they have to be used.

    Stored reply

    1. Reply

      If we don't meet the promise, please reach us at merchant@seel.com. We aim to please, and we aren't trying to miss.

  10. alin00chka82
    5.0

    Easy to Install

    So far so good and easy to install

    Stored reply

    1. Reply

      This is what we love to hear. Thank you for the review! If anything changes, please contact merchant@seel.com.

  11. KEMO7jazz
    5.0

    Love this feature

    I love how easy it is to use and the assurance my customers will have.

    Stored reply

    1. Reply

      When we treat them right, they keep coming back!

  12. amarachinwaneri64
    5.0

    The site

    It was really helpful in the creation of my site

    Stored reply

    1. Reply

      We're here to deliver smiles.

  13. fastfashionwebsites
    5.0

    Worry Free Purchases and Returns from Seel

    I would highly recommend WFPR to any Wix merchant who wants to simplify the handling of purchases and returns. This plugin to the cart allows a small business to have the functionality previously only available to big business. The dashboard is a clear and simple tool to setup and manage the plug-in. Customers will value this facility and find it impressive to see when shopping.

    Stored reply

    1. Reply

      Thank you, fastfashionwebsites! We are here to enable commerce for everyone. Beyond proud to hear it's working for you.

  14. prestigeimportsglo
    5.0

    Perfect

    This is exactly what my customers need

    Stored reply

    1. Reply

      Thank you!

  15. BGlamm
    5.0

    GREAT

    WORKS GREAT

    Stored reply

    1. Reply

      Perfect. Please let us know if this ever changes. merchant@seel.com is here for you!

  16. afrm123456
    5.0

    Great to see this option for my store, makes for customers saticisfaction

    Love to see options like these, keep it up.

    Stored reply

    1. Reply

      We are honored to support your shop and your suppers!

  17. utcaraccessories
    5.0

    Great customer service and easy use!

    Stored reply

    1. Reply

      We feel seen.

  18. michael7018
    5.0

    Protection for the seller YES!

    Great to see an affordable option to take care of our customers

    Stored reply

    1. Reply

      We aim to please. Glad we hit the target.

  19. dulceriacreations
    5.0

    Easy to use

    Simple to add and streamlined!

    Stored reply

    1. Reply

      This is our goal. Thank you for the review!

  20. smithcustom
    5.0

    I love it

    Protected at least one of my customers from the damages that FedEx did to your shipment. Relieves me of the burden of filing claims with the carriers myself.

    Stored reply

    1. Reply

      Happy to serve!

  21. thechokhold
    5.0

    Exactly what I was looking for.

    I needed a peace of mind for both me and my customers and Seel did just that. My customers were pleased and reassured with their purchases. Thank you Seel for standing behind your services.

    Stored reply

    1. Reply

      We stand firm! Thank you for your partnership and support.

  22. ebidmart
    5.0

    Love this app

    Very nice and easy to use.

    Stored reply

    1. Reply

      We think you're nice, too!

  23. HHtestsite
    5.0

    Great addition for our ecomm store!

    We've been using them for a month now, and quite a few customers bolt on the service at checkout. Install is easy. Has been super helpful to lighten our customer service load for shipping issues!

    Stored reply

    1. Reply

      Terrific! We love a strong attachment because that means more happy shoppers. Thank you.

  24. lamalco
    5.0

    Works well

    Luckily for me I have not had to use it often, but when I did, it was easy and quick. Trust me I have tried a lot of different ways to get my money back when packages get lost or damaged and nothing worked. Now I don't worry about it like I did before.

    Stored reply

    1. Reply

      This is a joyful review to read. We designed a worry-free® experience with the hope of exactly this result.

  25. evolveclothinggall
    5.0

    Finally, Help with combatting order fraud!!!! A No Brainer

    We have requested this product update from Wix for years, and we are extremely happy to finally have this feature added to our website. Hopefully, this app will be issued to every store on Wix, with no searching for it. Takes responsibility for stolen or lost packages out of our hands. The customer opt-out feature adds some protection against fraudulent orders. it's no cost to business users!!!

    Stored reply

    1. Reply

      "Hopefully, this app will be issued to every store on Wix, with no searching for it." We love this idea. Enabled commerce for all!

  26. theaestheticdollar
    5.0

    Best App Available on Wix!!

    EDIT: I left a 5 star review almost a year ago and wish I could change it to a TEN star review ⭐️⭐️⭐️⭐️⭐️ This company continues to provide excellent customer service for both me and my customers and I am so grateful!! I own a small business and one of the biggest headaches is dealing with lost/stolen and damaged packages and then having to file the claim myself. With Worry-Free Delivery, the customer can choose to protect their packages and it is one less task for me to worry about. I had a customer who needed help filing the claim for a damaged package that was missing items and the Worry-Free Delivery team personally helped her file the claim and she was refunded the entire amount of her order. Don't think twice, you need this service! It's a total game changer!!

    Stored reply

    1. Reply

      It was a sincere honor to help your shopper. Sometimes a little humanity goes a long way, especially for an AI company. You are a wonderful partner to us, and we look forward to supporting you as your business grows.

  27. lsfworkspace
    5.0

    Didn't even know I needed this!

    I love having this additional protection available to my customers! It works so smoothly ... I've had no issues. My customers appreciate this extra protection as well!

    Stored reply

    1. Reply

      We always knew we needed you. Thank you!

  28. laurenafritts
    5.0

    FINALLY! A MUST for Ecommerce shops!

    Regardless of what you sell, no business owner wants to get the dreaded email of "I never recieved my order". Take a deep breath and pass over the responsibility of refunding orders to Seel, Worry-Free Delivery! As another reviewer mentioned, its about time someone made an app like this! In just 4 weeks we've protected $50k worth of orders. Almost every person that checks out adds this to their cart! It's a no-brainer and standard across most-all ecommerce platforms now to have a protected shipment. Being a high-end clothing brand, refunding orders is costly! It costs us nothing to install this app and our customers are so greatful!

    Stored reply

    1. Reply

      We sincerely appreciate your thoughtful review. Providing excellent service is our top priority, and we're glad we could deliver. For any future assistance, please don't hesitate to contact us at merchant@seel.com. We value your trust in Seel.

  29. letsgofit
    5.0

    A service that is sorely needed

    We have been operating wix ecommerce stores for years, yet somehow we couldn't find any app that protects our shipments until now. Most of our customers choose to add the insurance to their parcel (2% of the cart value) and it has reduced our tickets volume and disputes drastically because it gives them peace of mind. Although it's not available for all countries, big ones like USA or UK are covered so if you sell in these territories I urge you to install the app, it's free for merchants and it will change your business for the better very quickly.

    Stored reply

    1. Reply

      What a fantastic review – thank you for sharing! We pride ourselves on exceeding expectations, and it's wonderful to hear we hit the mark. Have any questions down the road? Our support team at merchant@seel.com is just an email away. We appreciate your choice to work with Seel.

Plan comparison

Pricing & Plans

Paid
Usage-based pricing

Worry-Free Protection

Usage-based

Fees from shopper protection sales

Usage-based

Fees from shopper protection sales
  • Completely free for merchants
  • Charges based on protection sales
  • No monthly or hidden fees
Displayed prices exclude tax where supplied.