Modalyst - Dropshipping

Muitos produtos não sincronizam

a maioria dos produtos simplesmente não sincronizam

Love the product offerings - 3rd party API issues regarding shipping rates

I installed and set up the app within Wix and started selecting products to sync. However, I have a 2% sync rate due to an issue with transferring shipping data from the listing to the Modulyst listing, so I have 5 products out of 35 that would sync. Within the next few days of listing products, I will determine whether I will continue to utilize this app or remove the store functions for dropshipping and move dropshipping activities to Shopify.

Confusing

This app has one major flaw - Returns process is currently difficult, lengthy, many steps!

Very disappointed! The retailer is set up to fail when it comes to returns. The process is too difficult, lengthy, and requires too many steps all hinged on whether supplier replies to your communications. First there is a 14 day period in which your customer has to inform you they intend to return, & you in turn inform supplier by email. Wait 48 hours biting your fingers hoping supplier replies! The platform currently lacks supplier contact details, more importantly return addresses meaning if you cant get hold of supplier you are stuck with the returned item! Surely, such a poor set up in this day and age? We have recommended they create an easy returns portal, allow retailer or end customer to enter returns details - shipping tracking number, order number, item name, at a touch of a button activate returns. Customer returns are a legal right, NOT a permission request to supplier! Returns address should be a pre-requisite info as part of any product listing! Simples!

limited items

items seemed random and completely misaligned with my brand

Signed up for free plan with premium and got bumped to start up

Once I connected everything and the dropshipping sites, my plan was bumped to the Startup plan $30/mo. Looks a bit shady to me. I can't tell you if this app is good or not as I was trying it out to see and never got that far.

Shipping takes a month!

Vendor did not disclose that it could take up to a month to deliver a product when using dropshipping.

NOT Designed for Client's/Retailer's Reputation

I utilized several considerations when scoring this rating. The app's function was great. However, dealing with Modalyst's client service and suppliers' retailer service was far beyond par. It takes, on average, 8-12 hours for Modalst to respond contrary to their under 2 hours to respond message. And when they do, it is superficial or they pass it on to Wix. This is completely unacceptable for clients on their Pro Plan. Most of the suppliers are late in shipping their products, causing many customer returns. You have to be on top of them at all times. Many do not even respond until Wix gets involved. Some suppliers misrepresent their products as being designed by them. But in reality, are AliExpress products. I could go on and on. However, I'll end with this. If you value your reputation, do not use this app. I had to cancel and get a refund for the portion of my Wix subscription because of them.

Not liking it at all.

The order form page is automatically generated when an order is placed, so I have no control of it and cannot fix any issues. Currently, when testing, I paid for an order, and although I received a refund, the order does not update with that information, so a customer would still think their items are still being prepared to ship. I cannot seem to get the Modalyst team to understand my dilemma.

Upgrade CBD and Order Sampling

Every time people order CBD we have to create a new invoice from CBD Co. Also, you can't add samples to ONE cart and check out ONE time. Currently you have to order one sample at a time and pay $5 shipping for each sample.

This Is Horrible

I cancelled this app in April of 2021, In August of 2021 I was billed $396 dollars, and have YET to get my refund. It's a SCAM, do NOT download it, The same thing happened last year! Check out the ratings on the BBB website. BEWARE! UPDATE: AMAZING, after emailing Jill I got my refund. Her response was that I did not cancel the app, which I did, In April, and that it has to be cancelled in order to NOT be charged. She asked me to remove the review, which I will not, but I will say that after a month I did get my refund of the charge. I am sure this is a reputable company, just feel that the lack of communication and failure to have a cancellation processed makes it a more risky app to use. Better communication with it's customers/users would make a world of difference.

Limited Goods from North American suppliers

If your interested in purchasing products from United States you have very limited choices to select. Appears over 90% of products sourced must come from China. Reading reviews and seeing some customers that pay for items and never receive their merchandise can destroy a new business reputation fast! Will more U.S based suppliers/categories be increased?

Aplicativo tá pessimo

a sincronização com o aliexpress tá muito ruim, os preços na Modalyst não são iguais aos do aliexpress quando chego no checkout, todas as vezes os preços na modalyst estão mais baixos e no aliexpress estão mas autos. POR FAVOR MELHOREM ISSO

App is okay. Customer service is terrible

Not thrilled with the app, but it was the one that had the most products that we needed, so it's the one we chose. Has been doing okay. It's easy to use, and generally works fine. But recently it glitched and our $800 annual plan completely stopped working. Orders waiting to be fulfilled, and we can't fulfill them. Customer service has been incredibly rude (we're talking: if this was one of my employees, and I heard them speaking to someone like this, they would be terminated immediately). I was lied to and told my account had been fixed, only to find out that a month later it was never actually fixed. The whole thing is starting to feel like a big scam. Currently in the process of switching dropshipping platforms. Use Modalyst your own risk.

The pictures are not Social Site Ready

Many of the brand suppliers, I have selected are not social site ready because picture is not a square. When it loads to wix, the pictures (esp. dresses, trousers etc) are not 100% visible/cut, to the point it shows also on facebook when integrated (For example: trouser image not showing the waist area, full dress on a model is showing only bottom half or not the whole dress). Because the pictures are huge and rectangular, cropping it on the wix editor will make it even larger thus making the rest of the picture less visible. If you selected already a lot of products to sell, and unaware of the picture issue, it will leave you with a lot of headaches and more work. There is no bulk image editing feature available, so your only choice is to do it manually. You can crop but can not resize the photo to a square, because it will automatically change the values you entered, and still leave you with a rectangular photo on the wix editor. The dashboard is slow.

Impossible de rajouter des articles sur Modalyst

A cause des frais d'envoi, je ne peux malheureusement pas ajouter des articles sur mon site WIX.A 95%, on me dit qu'il n'y a pas de société qui puisse expédier vers la France.

Coloquem por favor um preço ÚNICO!! do serviço de vocês!

Just Got Started....Will Update Again

So far, I am 50/50 on Modalyst. I'm waiting for my samples to come before giving a review as I have nothing to review as of now except the sign up process. The sign up process is really easy, all you do is submit your email and the type of private labeling items you're interested in and they reply with email instructions for sending in your product label or logo. Once you send in your logo, they will send you your samples.

What happened?

I created a wix site to sell cbd, which I put on hold because of a health issue. Upon returning after over a year, I noticed that ALL suppliers for cbd on modalyst were gone. I contacted modalyst support, no reply. I informed wix and asked for a partial refund that was denied since I still had a year left on my site intended for cbd, which was no longer supplied. There was no notice, no apology, nothing, just gone, which means, in general, this can happen at any time if you run a business using modalyst. Other non cbd suppliers were gone too. It's a great concept, easy to setup, unfortunately, a situation like this can hurt a business. Some suppliers provide items with little to no real profit margin, but you will find many good ones. It's not often, but there are also weird issues with inventory. One day there's about 10k in stock, then all of a sudden, 0 in stock. Another issue with some suppliers is communication, or lack thereof, which is crucial in a business.

Products Failed to Sync

Hi! I'am having troubles adding products to the wix Store. It said Failed to Sync. What van be the reason? How can I fixed it?

Think Twice Before Committing.

App works well and integrates very easily with my Wix store. BUT, I trade in jewellery and watches and found very few of the suppliers were geographically near enough to the UK / Europe to make consignment costs viable. Often postage cost more than the item itself. This made competing with the USA almost impossible. If you live in the USA then go for it, you will hopefully do well.

Order not being connected

When I placed any order from my website on Wix, I got an email from Wix says that I have an order. When I checked the email it said order unfulfilled. So I clicked unfulfilled and it said fulfill through modalyst. But when I reached the orders page it said I had no current order or placed orders. So I am a bit confused how I can buy a product of my website then fulfill it through modalyst? If you know how I can fix this you can reach me at tadzinyongo@gmail.com