TWIPLA Website Intelligence
By TWIPLA
- Wix Campaign
- Wix Choice
- Suspicious unpublished review pattern
Product media
Screenshots
1 of 6
Overview
About this App
Most analytics show you what happened. TWIPLA tells you what to do about it. Growth Engine, included in every paid plan, analyzes real visitor behavior – not a keyword tool's guess – to surface opportunities that boost traffic and site performance. Every opportunity includes an action playbook with projected session and conversion lifts. Approve the playbook, and TWAIA drafts the content for you. Standard analytics miss 60 to 80% of your traffic to consent banners, ad blockers, and browser restrictions. TWIPLA's tracking is cookieless, first-party, and privacy-compliant by default. Privacy modes align tracking with GDPR, CCPA and ePrivacy requirements, and let businesses collect data with no visitor consent under any law - so the cookie banner can go, wherever your visitors are in the world. Everything is one connected workflow, from observation to AI-powered action. All thirteen tools come with every plan, Free included. They run on one tracking code, filters carry across them, and a number on one screen becomes a recording, a funnel or an answer with one click. Installs in seconds. Trusted by 2.5 million websites, including TUM and the Luxembourg Chamber of Deputies.
What the listing highlights
- Act: Growth Engine turns your site stats and visitor behavior into prioritized action playbooks — telling you what to fix, write, or optimize next. TWAIA AI Assistant turns data questions into instant answers and drafts
- Observe: Live Visitor Activity, Traffic Sources & Exit Paths, Audience Intelligence, Campaign Engagement, Benchmarking and eCommerce Analytics
- Analyze: Event Tracking & Visitor Journey Analysis, UX Health Score & Friction Monitoring, Heatmaps, Session Recordings, Visitor Surveys & Polls
- Understand: Conversion & Revenue Tracking measures the financial value of every funnel step and shows revenue by campaign, channel, and company
Additional product media
Promotional media
Videos
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −2 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 2 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 1,864 preserved Reviews with at least one stored reply. Median and P75 use 1,829 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 1,829
- Median first reply
- 1,824.1 days
- P75 first reply
- 2,900.2 days
Stored publication state
Current stored state across 1,864 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 1,625 87.18%
- Unpublished
- 239 12.82%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 0 of 1,310 stored published 5★ Reviews.
- 0 0%
- Very suspicious 0 of 1,310 stored published 5★ Reviews.
- 0 0%
- Extremely suspicious 0 of 1,310 stored published 5★ Reviews.
- 0 0%
- Suspicious unpublished 15 of 1,864 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 15 0.8%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 124
- Peak Review month
- Oct 2017 · 50
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Nov 2015 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2015 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2016 | 6 | 2 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Feb 2016 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| Mar 2016 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Apr 2016 | 2 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2016 | 4 | 1 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 1 |
| Jun 2016 | 10 | 4 | 1 | 1 | 0 | 4 | 0 | 0 | 0 | 1 | 1 |
| Jul 2016 | 7 | 2 | 2 | 0 | 2 | 1 | 0 | 0 | 0 | 1 | 1 |
| Aug 2016 | 8 | 7 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 2 | 3 |
| Sep 2016 | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2016 | 13 | 6 | 3 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2016 | 10 | 5 | 2 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 9 |
| Dec 2016 | 18 | 11 | 5 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jan 2017 | 25 | 22 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Feb 2017 | 25 | 22 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 3 | 3 |
| Mar 2017 | 26 | 19 | 5 | 1 | 0 | 1 | 0 | 0 | 0 | 1 | 4 |
| Apr 2017 | 30 | 23 | 5 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| May 2017 | 18 | 14 | 1 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jun 2017 | 34 | 28 | 2 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 3 |
| Jul 2017 | 26 | 20 | 3 | 1 | 0 | 2 | 0 | 0 | 0 | 1 | 1 |
| Aug 2017 | 9 | 6 | 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2017 | 47 | 43 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 3 |
| Oct 2017 | 50 | 41 | 4 | 1 | 3 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2017 | 44 | 40 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Dec 2017 | 47 | 41 | 3 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jan 2018 | 46 | 37 | 6 | 2 | 0 | 1 | 0 | 0 | 0 | 1 | 0 |
| Feb 2018 | 46 | 35 | 4 | 0 | 1 | 6 | 0 | 0 | 0 | 0 | 3 |
| Mar 2018 | 44 | 38 | 4 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Apr 2018 | 43 | 33 | 3 | 2 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| May 2018 | 20 | 17 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jun 2018 | 13 | 11 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jul 2018 | 14 | 12 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Aug 2018 | 25 | 10 | 3 | 1 | 3 | 8 | 0 | 0 | 0 | 1 | 41 |
| Sep 2018 | 30 | 11 | 0 | 2 | 5 | 12 | 0 | 0 | 0 | 0 | 0 |
| Oct 2018 | 10 | 5 | 1 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2018 | 3 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| Dec 2018 | 5 | 2 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jan 2019 | 7 | 2 | 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Feb 2019 | 19 | 12 | 3 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Mar 2019 | 14 | 10 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 3 |
| Apr 2019 | 12 | 11 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2019 | 12 | 11 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jun 2019 | 8 | 4 | 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jul 2019 | 11 | 10 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2019 | 9 | 6 | 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2019 | 4 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
| Oct 2019 | 16 | 13 | 1 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2019 | 12 | 9 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2019 | 17 | 11 | 0 | 0 | 2 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jan 2020 | 27 | 20 | 3 | 1 | 0 | 3 | 0 | 0 | 0 | 1 | 0 |
| Feb 2020 | 20 | 15 | 2 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2020 | 20 | 12 | 5 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 1 |
| Apr 2020 | 21 | 11 | 5 | 3 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| May 2020 | 19 | 14 | 2 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jun 2020 | 9 | 6 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| Jul 2020 | 12 | 10 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Aug 2020 | 20 | 17 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2020 | 41 | 30 | 7 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 |
| Oct 2020 | 14 | 8 | 2 | 0 | 1 | 3 | 0 | 0 | 0 | 1 | 2 |
| Nov 2020 | 21 | 12 | 4 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Dec 2020 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2021 | 12 | 8 | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Feb 2021 | 27 | 21 | 3 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Mar 2021 | 47 | 34 | 4 | 2 | 2 | 5 | 0 | 0 | 0 | 1 | 11 |
| Apr 2021 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2021 | 27 | 18 | 5 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jun 2021 | 19 | 18 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2021 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 8 |
| Aug 2021 | 47 | 35 | 4 | 2 | 0 | 6 | 0 | 0 | 0 | 0 | 0 |
| Sep 2021 | 10 | 10 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2021 | 16 | 13 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2021 | 17 | 13 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Dec 2021 | 26 | 20 | 4 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2022 | 47 | 36 | 3 | 3 | 1 | 4 | 0 | 0 | 0 | 0 | 7 |
| Feb 2022 | 9 | 6 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 1 | 1 |
| Mar 2022 | 12 | 10 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Apr 2022 | 28 | 23 | 3 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| May 2022 | 16 | 15 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2022 | 8 | 7 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 9 |
| Jul 2022 | 21 | 14 | 2 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| Aug 2022 | 6 | 3 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2022 | 9 | 5 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2022 | 13 | 10 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Nov 2022 | 20 | 14 | 3 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2022 | 18 | 13 | 1 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jan 2023 | 9 | 7 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 15 |
| Feb 2023 | 15 | 10 | 1 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Mar 2023 | 12 | 9 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Apr 2023 | 7 | 6 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| May 2023 | 17 | 12 | 0 | 2 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jun 2023 | 14 | 10 | 0 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jul 2023 | 16 | 7 | 2 | 0 | 1 | 6 | 0 | 0 | 0 | 0 | 0 |
| Aug 2023 | 22 | 11 | 3 | 2 | 0 | 6 | 0 | 0 | 0 | 0 | 28 |
| Sep 2023 | 13 | 3 | 2 | 0 | 3 | 5 | 0 | 0 | 0 | 0 | 0 |
| Oct 2023 | 7 | 3 | 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 |
| Nov 2023 | 6 | 3 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 16 |
| Dec 2023 | 5 | 2 | 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2024 | 9 | 0 | 0 | 1 | 0 | 8 | 0 | 0 | 0 | 0 | 6 |
| Feb 2024 | 8 | 6 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 3 |
| Mar 2024 | 5 | 1 | 0 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Apr 2024 | 9 | 7 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| May 2024 | 14 | 7 | 0 | 1 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jun 2024 | 7 | 1 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 15 |
| Jul 2024 | 7 | 0 | 1 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 5 |
| Aug 2024 | 4 | 3 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 3 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 8 |
| Oct 2024 | 5 | 1 | 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 3 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| Feb 2025 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 6 | 1 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 8 |
| Apr 2025 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 3 | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 10 | 6 | 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 4 |
| Aug 2025 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| Oct 2025 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 5 | 2 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jan 2026 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 6 | 5 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| Mar 2026 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2026 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 2 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- pianophraseology
It's OK but
The high price doesn't justify buying what I can already get for free on Google Analytics.
Stored reply
Hi, Many thanks for your honest feedback! Price is definitely a key consideration, and we appreciate you comparing us to Google Analytics. But what sets TWIPLA apart is our unwavering commitment to privacy. We operate without cookies or fingerprinting, ensuring your visitor data is 100% yours and never shared with anyone. We would love to learn more about your use-case and find as many details about your experience as possible, so we can sort this out for you. Please do not hesitate to contact us at support@twipla.com so we can offer you our full support on any matter. We are sure there is a solution or an explanation for anything. Thank you!
- jstdave
It's alright.
The features of the app have been really good. The problem is, most of the features are blocked behind a paywall. This is alright, programs need to finance themselves somehow, but there could be more features available in the free plan.
Stored reply
Hi, Thank you for your feedback. We greatly appreciate your continued support and usage of our product/service. Your satisfaction is our top priority, and we believe that your insights and feedback play a crucial role in shaping the future of our features. We would be extremely grateful if you could take a few moments to share your thoughts with us. Please do not hesitate to contact us at support@visitor-analytics.io, so we can offer you our full support on any matter. We are sure there is a solution or an explanation for anything. Thank you!
- kandoustreetwear
Okay
I feel it is very limited and the widget that is added on the website causes problems on the front end sometimes.
Stored reply
Hi, We apologize for any trouble caused on your end. We would love to learn more about your use-case and find as many details about your experience as possible, so we can make this right for you. Please do not hesitate to contact us at support@visitor-analytics.io, so we can offer you our full support on any matter. We are sure there is a solution or an explanation for anything. Thank you!
- grzegorzszurmanski
Brak polskiej wersji językowej
po przedłużeniu o kolejny rok użytkowania aplikacji większa część funkcji która była dostępna w języku polskim została zamieniona na angielską. Rozczarowanie!
Stored reply
Cześć! Naprawdę przepraszamy za wszelkie problemy spowodowane z Twojej strony. W wyniku kontroli jakości z dodatkowymi językami nasza aplikacja została zredukowana do sześciu języków, ale nie martw się, zostaną one przywrócone najprawdopodobniej na początku 2023 roku. Nie wahaj się skontaktować z nami pod adresem support@visitor-analytics.io, abyśmy mogli zaoferować Ci pełne wsparcie w każdej sprawie. Dziękuję
- noteworthymusicllc
good response
Stored reply
Hello, Thank you for taking the time to leave your feedback. We are happy to know that your experience with TWIPLA has been positive. If you ever have questions or need assistance, please feel free to contact us at support@twipla.com. We value your support and thank you for using TWIPLA!
- alexeevans
It is helpful
It helps to keep track of the evolution of visitor and customer numbers, but it can do better. For example, I do not like the way that past 6 pm, I cannot see visitor information, even though the site visit numbers are being updated.
Stored reply
Hello, Thank you for sharing your experience. It’s great to know the app is supporting you in monitoring visitor and customer trends. We also appreciate you pointing out the issue with viewing visitor information after 6 pm. That definitely shouldn’t impact your ability to access data, and we’d love to look into this further. Please feel free to reach out to our support team at support@twipla.com so we can investigate and assist you properly. We value your input and are always working to improve the platform!
- dymotekslave
Just got it to work
So after waiting very shortly, (Yes the customer service is great, Thank you, Jocelyn.) They Identified the problem and it got up and running, After a couple weeks I'll report on how it worked out. But so far so good. Especially if you need to know where your members are in regards to how you want to run a server. But the tools so far look pretty Great and I can't wait to use them.
Stored reply
Hello, It is great to hear that everything is now up and running, We are especially pleased that Jocelyn was able to identify the issue quickly and help you get started. Having the right tools to understand where your members are connecting from can be very useful when managing and optimizing your server. It is exciting to know you are already exploring the features, and we hope the insights continue to prove valuable as you use the platform more. If you ever need assistance or have questions along the way, our team is always available at support@twipla.com. Your feedback is sincerely appreciated.
- dogtrainingacad
Helpful but needs fixing
I love to use this app to get an idea of how many people are using my site, and what pages they visit. I paid for an upgrade to use heat maps and recordings, however I cannot for the life of me get them to work. I have attached all of the coding I needed to but these add ons haven't worked for me. So that is a bummer.
Stored reply
Hi, Thank you for sharing this and for upgrading your plan. It is great that you are already using TWIPLA to understand your visitor activity and page performance. At the same time, it is completely understandable how frustrating it can be when heatmaps and recordings do not work as expected, especially after completing the setup. These features usually depend on a few technical details, and our team would be happy to review your configuration and help you get everything running properly so you can benefit fully from them. If you would like to learn more about how heatmaps work and how to activate them, you can also check this link for additional guidance: https://www.twipla.com/en/support/all-about-features/visitor-behavior/page-heatmaps#c73343. Please feel free to contact us at support@twipla.com. so we can assist you directly. Your experience matters, and we want to make sure you receive the full value of these features.
- sebastianrehnman
Clear & succint
Stored reply
Hello, Thank you for your feedback. We are glad you find the platform clear and concise. Providing straightforward analytics without unnecessary complexity remains one of our core priorities. If you ever need assistance, please contact us at support@twipla.com. We truly appreciate your continued support!
- staceyoldknowcoach
Fairly new to the app but so far so good!
Gives good insights as to the visits and movements on the page. However when I look to add the heat maps and others features my security system blocks it as 'known dangerous activity' so not sure about that. Havent added, just in case
Stored reply
Hi, We are glad to know that you like our app! We would like to learn more about the security warning you receive though. Please note that there is nothing to be worried about, the heatmaps and the other features are not harmful in any way. You might have an Adblocker running or you configured your system to block the pop-ups or something similar. Please try using the app without having any Adblocker running or Antivirus extension that blocks the pop-ups, or try using a different browser and see how it goes. Please contact us at support@visitor-analytics.io, and provide us with some additional details about your use-case. We want to make sure that you can use our application at maximum capacity and you are not limited by something that doesn't even have to exist as an impediment. Thank you! We'll gladly assist with anything!
- bebetterhun
Upgraded because looked promising...
Literally, I cannot use the app since I paid for it. The customer service just repeating the same instead of listening to what I've done. Sending the same lint again... So ignorant... I was expecting a better service based on the reviews... They sent a list of what needs to be done, I did. I sent screenshots of the problem. After she sends me the same list with an email address at the end... So why am I talking with someone from the company if I have to contact them in other ways??? UPDATE> Issue solved after a few days. I am still left with a feeling about the customer care when they don't want to make an effort to understand what actually you are saying at the first place.
Stored reply
Hi, Thank you for sharing your experience so openly. We’re truly sorry to hear about the frustration you went through, especially after upgrading with high expectations. That’s certainly not the kind of experience we aim to provide. We’re glad that the issue was eventually resolved, but we understand that the initial support process left you with mixed feelings. Your feedback is very important, and we take it seriously as it helps us improve how we listen, communicate, and assist our users more effectively. If there’s anything still unclear or if you’d like us to review your case further to ensure everything is working smoothly, please don’t hesitate to reach out to us again at support@twipla.com. Thank you for your patience and for giving us a chance.
- kontakt90933
lädt oft lange
Stored reply
Hi, We are very sorry for any inconvenience! If you are having issues with our app Visitor Analytics, please do not hesitate to contact us at support@visitor-analytics.io, so we can have a better look at your use-case and to offer you our full support on anything! Could you please let us know if the app continues to load very slow from your end? Please contact us so we can assist you. Thank you! __________________________________________ Hallo, Wir entschuldigen uns für etwaige Unannehmlichkeiten! Wenn Sie Probleme mit unserer App Visitor Analytics haben, zögern Sie bitte nicht, uns unter support@visitor-analytics.io zu kontaktieren, damit wir Ihren Anwendungsfall genauer betrachten und Ihnen unseren vollständigen Support für alles anbieten können! Könnten Sie uns bitte mitteilen, ob die App von Ihrem Ende an weiterhin sehr langsam geladen wird? Bitte kontaktieren Sie uns, damit wir Ihnen weiterhelfen können. Danke!
- devlinbrendan
It's good but too expensive
This app lets me view analytics about my website easily and precisely. I get to see where the traffic is coming from as well as what is viewed on my website. However, the price for this is too high to justify paying for it.
Stored reply
Hello, We are truly pleased to hear that the platform has been delivering clear and precise insights into your traffic and visitor behavior. That value is at the heart of what we aim to provide. At the same time, we fully understand your concerns regarding pricing. Feedback like yours is important because it helps us continually evaluate how we deliver the best possible balance between capability and accessibility. If you would ever like help reviewing the available plans or ensuring you are getting the most from your current setup, our team would be glad to assist at support@twipla.com. We sincerely appreciate your openness and your time with us.
- wangtam1987
reset
aways say We are currently resetting your data
Stored reply
Hi, We are very sorry to hear that you are having an inconvenient experience with our app! Could you please contact us at support@visitor-analytics.io mentioning the URL to your website, so we can have a better look at your use-case and to offer you our full support on this? Thank you!
- felix-clips
Sehr gute App aber...
Ich habe die App jetzt zu meiner Website hinzugefügt allerdings wurde durch das installieren der App meine Homepage komplett verschoben da eine Art live Besucherzahl auf meiner Website steht was mich sehr ärgert. Sobald ich versuche dies wieder zu löschen löscht sich das ganze Programm. Ich weiß nicht woran das liegt aber wenn das nicht wäre, würde die App von mir 5 Sterne bekommen da die Besucher zahlen und alles was man wissen muss übersichtlich und genau angezeigt wird
Stored reply
Hallo! Wir bitten um Entschuldigung für die Unannehmlichkeiten! Bitte beachten Sie, dass unsere App wie folgt installiert werden kann: - als Widget in Ihrem Editor - oder als reine Dashboard-App (die nichts zu Ihrem Editor hinzufügt). Löschen Sie einfach die Widget-App, veröffentlichen anschließend die Änderungen und fügen unsere App erneut hinzu, diesmal jedoch nur als Dashboard-App (siehe Option (A) unter folgendem Link: https://www.visitor-analytics.io/de/support/integration-mit-anderen-plattformen/visitor-analytics-auf-wix/wie-man-visitor-analytics-auf-wix-installiert/). Sie können uns auch unter per E-Mail an support@visitor-analytics.io kontaktieren, damit wir uns Ihren Anwendungsfall genauer ansehen können und Ihnen unsere volle Unterstützung bei allem anbieten können! Später bearbeiten: Wir freuen uns, Ihnen mitteilen zu können, dass Sie ab dem 10. Februar 2021 unsere Widget-App installieren und aus Ihrem Editor löschen können, ohne dass die Dashboard-App gelöscht wird.
- 2songwritergenies
It's good but a little confusing
I like to see the locations (countries, cities, areas, etc.) where my visitors are from and can't always find that info until I search around a bit and I finally happen upon it. It's not the worst but they haven't fixed all the kinks yet.
Stored reply
Hello, Thank you for your honest and constructive feedback. It is great to know that you find value in the location insights, as understanding where your visitors come from can be very important. We also appreciate you pointing out the difficulty in locating that information. Ease of navigation is something we continuously work to improve, and your comments help us identify where clarity can be enhanced. If you would like, our team can guide you directly to these reports and help ensure everything is easy to access. Please feel free to contact us at support@twipla.com and we will be glad to assist you.
- cathydoherty
Visitor Tracking
Usually love this app for its visitor tracking but it's no longer showing the geolocation of visitors, acts like its loading but its not functioning. Also the video recording for behaviors does not work for me
Stored reply
Hello! Would you mind heading over to our website and chatting with us about your problem? You can also send an email to support@visitor-analytics.io. We are currently not aware of any issues with the app. However, I am sure that we can find out what error might be and get it to work again. Looking forward to getting in touch!
- someuser90
nice
Stored reply
Hello, Thank you for sharing your thoughts. Even a simple impression like this tells us the experience is working. When analytics feels smooth and reliable, it naturally becomes part of your daily workflow. If you’d like to discover more capabilities or need assistance, connect with us at support@twipla.com. We’re glad to support your journey.
- fifizhang
Useful
Interesting to see how long ago a visitor clicked in, whether returning or new, and from which app/device
Stored reply
Hello, Thank you for highlighting these features. Understanding visitor timing, return behavior, and device usage adds powerful context to your analytics. Those details can make refinement much more precise. If you need assistance or have any questions, please reach out to us at support@twipla.com. We are happy to help!
- lzyscovich
Good enough
The free app is ok, there's some useful information on it but you need to check frequently because you can only see a few recent visits. It should be included in the WIX ecommerce plan since it costs so much..there are many features that should be standard in a website builder that WIX tries to get money for..and some aren't even available for pay.
Stored reply
Hello, Thank you for sharing your honest feedback. We understand how limited visit history in the free version can feel restrictive, especially when you want a broader view of performance. The free tier is designed to offer core insights, while extended data retention and advanced analytics features are part of our paid plans. This structure allows us to continuously improve and expand the platform while maintaining reliability and performance. Regarding Wix ecommerce bundles, packaging and pricing decisions are handled by Wix directly, though we work closely within their ecosystem. We truly value perspectives like yours, as they help us refine both the product and how we communicate its value. If you would like to discuss your needs in more detail, feel free to contact us at support@twipla.com. We’re happy to help.
- capriweekly
Not bad, not good
It is hiding some of the features behind a paywall but it still works.
Stored reply
Hello, Thank you for your honest feedback. We understand that feature access levels can influence overall perception. While some advanced capabilities are part of paid plans, we aim to ensure the core functionality remains useful and reliable. We welcome further insights at support@twipla.com. Your feedback helps guide improvements.
- bamidlkid
Some valuable tools
I appreciate the myriad sources of information, but I notice some inconsistencies in user data. I wonder, for example, if the map reflects accurate records of user location. I appreciate the count of new versus return visitors.
Stored reply
Hello! Thank you for trying the app! We would like to say that the map of visitors is an approximate one (we also mention this is in the app https://screencast.com/t/jrfzn8ZEBwv6). Providing the location exactly is a big security concern for consumers and internet providers do not release this data. The accuracy provided in the app is usually around 20-30km. Visitor Analytics is basically doing the best that it can to partner with geo-location providers and display the best data that we are able to get. Hope this part is clearer now! Thank you!
- algonquinanimation
..
not working recently
Stored reply
Hello! It would be great if you can email us at support@visitor-analytics.io with issue details. I'm sure we can get you back on track quickly! Thanks
- kakoglad
pas mal :)
parfois la position est vraiment fausse ! je suis en croatie et elle m'affiche Paris ! mais sinon c'est bien comme appli :)
Stored reply
Hello! That might be due to the fact that we located you initially in another area and, even though you moved, we still detect the old position. Let us know if you have any questions at support@visitor-analytics.io. Thanks!
- davidjacullen
Doesn't work with adblock
Once I disabled adblock I was able to view my site analytics. It's okay, very much limits what you can see unless you pay for the full app. Better than nothing, I guess.
Stored reply
Hey, David! Glad to hear it was all sorted out. Please drop us a message to support whenever you face any problem and we will do our best to help as soon as we can. Let us know if you have any question regarding the features or if we can help you to better understand the features! regards, Visitor Analytics team
- janiskuul
broken..
great app for feedback and tracking but hasnt been working for the past half year..
Stored reply
Hello, Thank you for your feedback, and we’re sorry to hear about the issue you experienced. The platform should work reliably, so if tracking has not been working correctly, we would really like to investigate this with you. In many cases the cause can be related to browser settings, ad blockers, or configuration changes, and we can usually resolve it quickly. Please contact us at support@twipla.com and we’ll be glad to help get everything working again.
- PORTHCURNOWOLFROCK
UNTITLED PAGE
Visitor Analytics said I had 1 visitor visit "untitled page" on my website. I drilled down a bit on Visitor Analytics to find out about this "untitled page"and Visitor Analytics said something like "oops this page could not be found etc." I don't have an Untitled page on my web site so who/what is this visitor who visited untitled page mean ? Any ideas?
Stored reply
Hello, Thank you for bringing this to our attention. An “Untitled page” typically appears when a page fails to send a proper title to our tracking system. This usually happens if a page loads briefly without a title, if a removed page is accessed via an old link, or when a bot or crawler visits a URL that does not exist on your site. As a result, these visits may appear in your analytics even if there is no corresponding page on your website. If you would like us to investigate the exact cause, please contact our team at support@twipla.com with your website URL or a screenshot of the specific visit. We would be happy to look into this for you.
- dallasprice
Are the views accurate?
I've had the tracker for 3 days and I've talked to more people who have visited my website than the tracker says. How accurate is the Free option?
Stored reply
Hello, Thank you for your feedback. Discrepancies in visit counts are often due to privacy tools like ad-blockers or browser settings that prevent tracking scripts from firing. We also filter out bots and duplicate sessions to ensure your data remains clean and accurate. If you feel the numbers are lower than expected, we would be happy to look into your specific setup. Please reach out to us at support@twipla.com with your URL, and our team will investigate this further for you!
- ddingle2010
I went to the premium (Lesson learned -Don't buy any Wix app without a 14 day refund policy with it)
I paid the year for the premium -a big mistake. I really don't care for the additional metrics and options included with the premium. I don't need to know the OS coming into the site or any of that detail. All I really needed was what had come with the free version, but then they changed the map to one where the countries are labeled in the official language of the country. Why would that be more useful than their previous map where they were labeled in English, the same language I'm using on their site? If I knew they changed to such an outrageous map (I don't know if it is part of the premium or was changed overall with the timing of my purchase being only a coincidence), I would have just uninstalled the free version and left it at that. For my basic needs, the premium was certainly my worst purchase this year.
Stored reply
Hello, Thank you for taking the time to share such detailed feedback. We understand that the premium features may not fit every workflow, especially if your needs are focused on simpler statistics. Changes like map labeling or additional data fields can feel unnecessary when you only need core insights, and your comments help us evaluate how these features are presented. If there’s anything further we can support you with, feel free to reach us at support@twipla.com. We’re always happy to help.
- lamchiomeng78
Problem with Visitor Analytic
This is a great add and I was using it regularly until these few days. The issue is that whenever I want to view vsitor stats, I am always being greeted with a window asking me to update my profile. I have updated it many times, and every time I want to view my stats, this window always pops up. Kindly advise.
Stored reply
Hello, Thank you for letting us know about this issue. The profile update window should not continue appearing once the information is saved, so this behavior is not expected. In many cases this can be related to browser settings, cached data, or a configuration detail that needs to be refreshed, and it can usually be resolved quickly once we review the account. If there’s anything further we can support you with, feel free to reach us at support@twipla.com. We appreciate you reporting it.
- morgansprognosis
Visitor Location Inconsistent
I was asked to leave a review from Daniel, who I can maybe assume is the QA Tester according to their website. My only issue with this app is the section that allows you to monitor the approximate location of your site visitors via IP Address. I had tested the app a few times with friends to see if the information I was being presented was accurate, and some of the data being reported back stated my visitor was over 200km away from their actual physical location (which was right beside me). Quite a jump. Daniel, who got back to me promptly, explained that the app does not track the individuals approximate location but in fact the location of the network your visitor is using during the time of the visit ie; network connection tower, etc. If you're trying to record the activity on your site for monitoring purposes, the visitors location statistic isn't quite what it seems. Daniel assured me that this is just the way it is and they are working on a way to improve this while still ensuring privacy.
Stored reply
Hello, We understand that this might be unclear to users, but we are specifically pointing out in our app texts and FAQ that the provided location is an approximate one, ranging anywhere from a couple of km to a lot more as it is in your case. The ISP does not release the exact location of the user as that would be indeed a privacy threat. What we strive with the app is to show a location which is as close as possible, we have a lot of websites who have users from around the globe and this feature is useful to them. Thank you for understanding!
- heltonluis
Good, but not great!
The free version offers a lot of important data, but one of the most cool, the map, doesnt shows my own accesses. Well, if i can't separe my own access on the stats, i think that the map shouldn't exclude my access location. Greetings from Brasil
Stored reply
Hello, Thanks for reaching us. If you appear in the list, for sure you are in the map as well. Please note that we are providing an approximate location due to privacy policies. So, in case you were looking to your exact address, most probably you are not there. If you have question, please write us to support: support@visitor-analytics.zendesk.com have a great day, Corina
- lynn360
Wasn't What I thought
When I read the reviews, I noticed this app worked for a lot of people. Once I installed it, I received visitors and sometimes it just simply didn't pick it up and I had to depend on google analytics to provide the information. But, I did like that the app provided very detailed information: IP addresses, browser and device they were using, pages visited, how long users were on your site, conversion pages, etc. Loved that part about it, but the fact it didn't log every visit was a bit disappointing to me. So, I will be uninstalling. Had a free trial, will not be making the purchase every mo. not worth the money!
Stored reply
Dear Lynn, We are really sorry that we did not met your expectations. Different tracking platforms (e.g. Google Analytics/AdWords, Facebook Analytics) track visits, clicks and traffic differently. Therefore you may see different statistics in different platforms. For example: - Clicks vs. Sessions: Some services (e.g. Google AdWords) track every click a visitor makes, whereas other services only track one click per session. We are also tracking sessions (if a user comes on your website and in the next 3h comes back, we only count him/her once, with multiple page visits. - Filtering out invalid clicks. We filter out invalid clicks (crawlers and spam), while others show all the visits&clicks. - Tracking blocked by browser extension: Some browser extensions block tracking by certain tracking services and prevent these services from collecting data. Please write us to support@visitor-analytics.zendesk.com so we can run a check on your website. regards, Visitor Analytics
- imbuetk
Great when it works properly!
I'm still holding off on upgrading on this, as i've emailed the helpdesk for this app 4 times over the past few months, and never got a reply to my issues! :( issues are: the counter will go down some days, it will start at a high number and literally work its way down in numbers over the course of the day. It is also not clear if the day counter starts at midnight to midnight due to the numbers going down. i have asked them numerous times and not got any clarity. This is a great tool when it works, just unfortunate customer service when it doesn't work unfortunately.
Stored reply
hi, We are sorry to hear that you are/were facing problems with Visitor-Analytics. Indeed, there was quite a busy time here and all the support questions were in stand-by. If you still have the error, please write us and we will try to solve it as soon as posible. Thanks for taking the time to review us and give us a feedback. We will do our best to improve the customer-service. regards, Visitor Analytics team
Plan comparison
Pricing & Plans
Free
External pricing
External pricing
- 400 tracked monthly page visits
- Site, traffic & visitor analytics
- Website polls & web surveys
Starter
$2.61 / month
$31.32 billed yearly Save 17% yearly$3.14 / month
- 500 tracked monthly page visits
- Growth Engine
- Full historical data retention
Basic
$7.85 / month
$94.22 billed yearly Save 17% yearly$9.46 / month
- 100,000 tracked monthly page visits
- Everything in Starter, plus:
- Higher limits across tools
Advanced
$15.71 / month
$188.56 billed yearly Save 17% yearly$18.93 / month
- 250,000 tracked monthly page visits
- Everything in Basic, plus:
- Country-level privacy controls
Detailed App featuresCompare all 20 structured features
| Feature | External pricingFree | Paid planStarter | Paid planBasic | Paid planAdvanced |
|---|---|---|---|---|
| Visitor DevicesIs your website mostly visited by users on a mobile phone? This is the way to find out, see stats for mobile, tablet, desktop usage! | Included | Not included | Included | Included |
| Visitor Operating SystemsWondering what Operating Systems your visitors are using? Whether they're using iOS or Windows? This is the place! Optimize your content and website based on your findings. | Included | Not included | Included | Included |
| Visitor RecordingsThe Visitor (session) Recordings feature enables you to play actual (anonymous) videos of your visitors and see exactly what they are doing on your website - enabling you to optimize your website! | 2 recordings | Not included | 15 recordings | 25.000 recordings |
| Referring sitesReferring sites enable you to visualize from what other/third websites your traffic is actually coming from and on what pages those forwarded visitors land. | Included | Not included | Included | Included |
| Mobile AccessDo you want to check all your stats wherever you are using your mobile? Get easy access to TWIPLA stats on your phone. | Included | Not included | Included | Included |
| FunnelsKeep track of your conversions and get better insights on when and how you lose website visitors along the way. | 1 | Not included | 2 | 8 |
| HeatmapsEasily reveal which areas of your website your visitors interact with the most and/or the least! | 1 | Not included | 2 | 15 |
| Browsers usageGet the clear picture on what browsers your visitors are using! | Included | Not included | Included | Included |
| ConversionsWith Conversions analytics, you are able to set goals that you consider important for the success of your website. For instance, your visitors reaching a certain page, submitting a payment etc | Included | Not included | Included | Included |
| Latest Visitors OverviewThe Latest Visitors section gives you great insights into the real-time visits that your website is getting and reveals all you need to know about your visitors: their IP, geolocation, time spent etc. | Unlimited | Not included | Unlimited | Unlimited |
| Visitor GeolocationsThe Visitor Geolocations module provides you with approximate locations of your website visitors. Want to see where your visitors are coming from? Just look at the map! | Included | Not included | Included | Included |
| SurveysCreate long questionnaires on separate pages for any type of participant | 1 | Not included | 2 | 3 |
| Dashboard cardsGet a sneak peek at your websites' overall performance with elegantly designed dashboard cards - all you need to look at to see how your website is doing when you are in a hurry! | Full access | Not included | Full access | Full access |
| Landing pagesLanding Pages helps you see on what pages your visitors land when they first start visiting your website. Analyze this behaviour, in order to improve your conversions. | Included | Not included | Included | Included |
| Traffic chartsWant to know when your traffic spikes during the week and at what hour? The Traffic Charts module sums it up for you as plainly as possible! | Full access | Not included | Full access | Full access |
| Monthly trafficThe monthly traffic represents the number of monthly page visits tracked on your Website until tracking is automatically stopped. | 400 visits | Not included | 100.000 visits | 250.000 visits |
| Visitor Screen-ResolutionsCheck out the most commonly used resolutions of your website visitors and optimize your website for those! | Included | Not included | Included | Included |
| Page visitsDo you want to know which of your websites' pages are the most visited? The "Page visits" shows how many visits each of your pages has. | Included | Not included | Included | Included |
| PollsIntegrate quick feedback bubbles directly in your website pages. | 1 | Not included | 2 | 3 |
| Custom Country DataCustomize the level of data processing per country within our 4-tiered Data Privacy Center. | Not included | Not included | Not included | Included |