TWIPLA Website Intelligence
By TWIPLA
- Wix Campaign
- Wix Choice
- Suspicious unpublished review pattern
Product media
Screenshots
1 of 6
Overview
About this App
Most analytics show you what happened. TWIPLA tells you what to do about it. Growth Engine, included in every paid plan, analyzes real visitor behavior – not a keyword tool's guess – to surface opportunities that boost traffic and site performance. Every opportunity includes an action playbook with projected session and conversion lifts. Approve the playbook, and TWAIA drafts the content for you. Standard analytics miss 60 to 80% of your traffic to consent banners, ad blockers, and browser restrictions. TWIPLA's tracking is cookieless, first-party, and privacy-compliant by default. Privacy modes align tracking with GDPR, CCPA and ePrivacy requirements, and let businesses collect data with no visitor consent under any law - so the cookie banner can go, wherever your visitors are in the world. Everything is one connected workflow, from observation to AI-powered action. All thirteen tools come with every plan, Free included. They run on one tracking code, filters carry across them, and a number on one screen becomes a recording, a funnel or an answer with one click. Installs in seconds. Trusted by 2.5 million websites, including TUM and the Luxembourg Chamber of Deputies.
What the listing highlights
- Act: Growth Engine turns your site stats and visitor behavior into prioritized action playbooks — telling you what to fix, write, or optimize next. TWAIA AI Assistant turns data questions into instant answers and drafts
- Observe: Live Visitor Activity, Traffic Sources & Exit Paths, Audience Intelligence, Campaign Engagement, Benchmarking and eCommerce Analytics
- Analyze: Event Tracking & Visitor Journey Analysis, UX Health Score & Friction Monitoring, Heatmaps, Session Recordings, Visitor Surveys & Polls
- Understand: Conversion & Revenue Tracking measures the financial value of every funnel step and shows revenue by campaign, channel, and company
Additional product media
Promotional media
Videos
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −2 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 2 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 1,864 preserved Reviews with at least one stored reply. Median and P75 use 1,829 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 1,829
- Median first reply
- 1,824.1 days
- P75 first reply
- 2,900.2 days
Stored publication state
Current stored state across 1,864 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 1,625 87.18%
- Unpublished
- 239 12.82%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 0 of 1,310 stored published 5★ Reviews.
- 0 0%
- Very suspicious 0 of 1,310 stored published 5★ Reviews.
- 0 0%
- Extremely suspicious 0 of 1,310 stored published 5★ Reviews.
- 0 0%
- Suspicious unpublished 15 of 1,864 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 15 0.8%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 124
- Peak Review month
- Oct 2017 · 50
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Nov 2015 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2015 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2016 | 6 | 2 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Feb 2016 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| Mar 2016 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Apr 2016 | 2 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2016 | 4 | 1 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 1 |
| Jun 2016 | 10 | 4 | 1 | 1 | 0 | 4 | 0 | 0 | 0 | 1 | 1 |
| Jul 2016 | 7 | 2 | 2 | 0 | 2 | 1 | 0 | 0 | 0 | 1 | 1 |
| Aug 2016 | 8 | 7 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 2 | 3 |
| Sep 2016 | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2016 | 13 | 6 | 3 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2016 | 10 | 5 | 2 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 9 |
| Dec 2016 | 18 | 11 | 5 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jan 2017 | 25 | 22 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Feb 2017 | 25 | 22 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 3 | 3 |
| Mar 2017 | 26 | 19 | 5 | 1 | 0 | 1 | 0 | 0 | 0 | 1 | 4 |
| Apr 2017 | 30 | 23 | 5 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| May 2017 | 18 | 14 | 1 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jun 2017 | 34 | 28 | 2 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 3 |
| Jul 2017 | 26 | 20 | 3 | 1 | 0 | 2 | 0 | 0 | 0 | 1 | 1 |
| Aug 2017 | 9 | 6 | 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2017 | 47 | 43 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 3 |
| Oct 2017 | 50 | 41 | 4 | 1 | 3 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2017 | 44 | 40 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Dec 2017 | 47 | 41 | 3 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jan 2018 | 46 | 37 | 6 | 2 | 0 | 1 | 0 | 0 | 0 | 1 | 0 |
| Feb 2018 | 46 | 35 | 4 | 0 | 1 | 6 | 0 | 0 | 0 | 0 | 3 |
| Mar 2018 | 44 | 38 | 4 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Apr 2018 | 43 | 33 | 3 | 2 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| May 2018 | 20 | 17 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jun 2018 | 13 | 11 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jul 2018 | 14 | 12 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Aug 2018 | 25 | 10 | 3 | 1 | 3 | 8 | 0 | 0 | 0 | 1 | 41 |
| Sep 2018 | 30 | 11 | 0 | 2 | 5 | 12 | 0 | 0 | 0 | 0 | 0 |
| Oct 2018 | 10 | 5 | 1 | 1 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2018 | 3 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| Dec 2018 | 5 | 2 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jan 2019 | 7 | 2 | 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Feb 2019 | 19 | 12 | 3 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Mar 2019 | 14 | 10 | 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 3 |
| Apr 2019 | 12 | 11 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2019 | 12 | 11 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jun 2019 | 8 | 4 | 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jul 2019 | 11 | 10 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2019 | 9 | 6 | 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2019 | 4 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
| Oct 2019 | 16 | 13 | 1 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2019 | 12 | 9 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2019 | 17 | 11 | 0 | 0 | 2 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jan 2020 | 27 | 20 | 3 | 1 | 0 | 3 | 0 | 0 | 0 | 1 | 0 |
| Feb 2020 | 20 | 15 | 2 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2020 | 20 | 12 | 5 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 1 |
| Apr 2020 | 21 | 11 | 5 | 3 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| May 2020 | 19 | 14 | 2 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jun 2020 | 9 | 6 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| Jul 2020 | 12 | 10 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Aug 2020 | 20 | 17 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2020 | 41 | 30 | 7 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 |
| Oct 2020 | 14 | 8 | 2 | 0 | 1 | 3 | 0 | 0 | 0 | 1 | 2 |
| Nov 2020 | 21 | 12 | 4 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 |
| Dec 2020 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2021 | 12 | 8 | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Feb 2021 | 27 | 21 | 3 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Mar 2021 | 47 | 34 | 4 | 2 | 2 | 5 | 0 | 0 | 0 | 1 | 11 |
| Apr 2021 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2021 | 27 | 18 | 5 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jun 2021 | 19 | 18 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2021 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 8 |
| Aug 2021 | 47 | 35 | 4 | 2 | 0 | 6 | 0 | 0 | 0 | 0 | 0 |
| Sep 2021 | 10 | 10 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2021 | 16 | 13 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2021 | 17 | 13 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Dec 2021 | 26 | 20 | 4 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2022 | 47 | 36 | 3 | 3 | 1 | 4 | 0 | 0 | 0 | 0 | 7 |
| Feb 2022 | 9 | 6 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 1 | 1 |
| Mar 2022 | 12 | 10 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Apr 2022 | 28 | 23 | 3 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| May 2022 | 16 | 15 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2022 | 8 | 7 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 9 |
| Jul 2022 | 21 | 14 | 2 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 |
| Aug 2022 | 6 | 3 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Sep 2022 | 9 | 5 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2022 | 13 | 10 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Nov 2022 | 20 | 14 | 3 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2022 | 18 | 13 | 1 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Jan 2023 | 9 | 7 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 15 |
| Feb 2023 | 15 | 10 | 1 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Mar 2023 | 12 | 9 | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Apr 2023 | 7 | 6 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| May 2023 | 17 | 12 | 0 | 2 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jun 2023 | 14 | 10 | 0 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jul 2023 | 16 | 7 | 2 | 0 | 1 | 6 | 0 | 0 | 0 | 0 | 0 |
| Aug 2023 | 22 | 11 | 3 | 2 | 0 | 6 | 0 | 0 | 0 | 0 | 28 |
| Sep 2023 | 13 | 3 | 2 | 0 | 3 | 5 | 0 | 0 | 0 | 0 | 0 |
| Oct 2023 | 7 | 3 | 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 |
| Nov 2023 | 6 | 3 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 16 |
| Dec 2023 | 5 | 2 | 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2024 | 9 | 0 | 0 | 1 | 0 | 8 | 0 | 0 | 0 | 0 | 6 |
| Feb 2024 | 8 | 6 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 3 |
| Mar 2024 | 5 | 1 | 0 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Apr 2024 | 9 | 7 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| May 2024 | 14 | 7 | 0 | 1 | 1 | 5 | 0 | 0 | 0 | 0 | 0 |
| Jun 2024 | 7 | 1 | 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 15 |
| Jul 2024 | 7 | 0 | 1 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 5 |
| Aug 2024 | 4 | 3 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 3 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 8 |
| Oct 2024 | 5 | 1 | 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 3 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| Feb 2025 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 6 | 1 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 8 |
| Apr 2025 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 3 | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 10 | 6 | 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 4 |
| Aug 2025 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| Oct 2025 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 5 | 2 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jan 2026 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 6 | 5 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
| Mar 2026 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2026 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 2 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- futureupio
Very good add on
Better the Wix built-in stats tool, which is missing a lot of the traction
Stored reply
Hi, Thank you so much for your fantastic review! We’re so glad to hear that you’re finding TWIPLA a valuable addition to your Wix website and that it provides the insights you need beyond the built-in statistics. We’re continuously working to make our analytics more useful and informative for our users. We really appreciate your support and would love to hear any feedback or feature suggestions you may have. Please don’t hesitate to reach out to us anytime at support@twipla.com. We’re always happy to help!
- mgmtgs
Another "Wix Choice" app without support
Installed it 30 days ago and upgraded so I can collect a bunch of session recordings to review. Now that I want to review them, the app is deleted from my Wix account. Installed new yesterday: no sessions recorded as of today (with plenty if visits). Worst of all, support is non-existent. What a waste of everyone's time.
Stored reply
Hi, Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've experienced. We'd like the opportunity to investigate what happened and help restore access if possible. Regarding the lack of new session recordings, this isn't the expected behavior. We'd also like to better understand your setup and use case so we can determine why recordings aren't being collected. We're also sorry if you felt that support was unavailable. Providing timely assistance is important to us, and we'd like the chance to make this right. Please contact us through the support chat in your TWIPLA dashboard or email us at support@twipla.com. Our team will investigate both issues as quickly as possible and work with you to find a solution. We appreciate your feedback and hope you'll give us the opportunity to resolve this for you.
- foxtopshop
What Great Features in 1 App
I have never given a review on Wix apps. But this one, I think, just really helped me out. And it was on the FREE version. It's funny how just 2 little things on the first row in the dashboard made me understand why nothing has been happening and why 1 certain item was getting a lot of views. This app alerted me to weird behavior, such as dead clicks and more, and then showed me the video of what the customer did. While having a slider gallery for my products on desktop is great. My mobile view would only show 1 item. And even though it has an arrow to slide and you could just swipe it to get to the next product, they were hitting the product. I even had a message box saying "You can click on the arrows or just swipe to see more." It still didn't work. Now I have a gallery with 8 items showing on desktop and now 8 items on mobile, but when you're on mobile, you get to scroll and see all 8 items and then hit Load More. Now they shouldn't get frustrated and leave. THANKS TWIPLA
Stored reply
Hi, Thank you so much for taking the time to leave your very first Wix app review and for choosing TWIPLA! We're thrilled to hear that our insights helped you quickly identify what was preventing visitors from engaging with your products. It's especially rewarding to know that features like Dead Clicks and Session Recordings helped uncover a mobile usability issue that may have otherwise gone unnoticed. Your story perfectly highlights the value of understanding how real visitors interact with a website. By spotting where users were getting stuck and making adjustments to your gallery layout, you've created a much smoother experience for your mobile visitors. We're delighted that TWIPLA could help you turn those insights into meaningful improvements, even on the free plan. If you ever have questions or need assistance, feel free to reach out to us anytime at support@twipla.com. We’re always happy to help. We wish you continued success with your website and business!
- soloproinfo
So very helpful
This app runs really well and is pretty intuitive to set up without much help. I really love the recording aspect - it has helped me identify spots where potential clients got stuck (like thinking something was a booking link when it was not) so that I can make my scheduling flow as easy as possible.
Stored reply
Hi, Thank you so much for your wonderful review! We're delighted to hear that you've found the app intuitive and easy to set up. It's especially rewarding to know that TWIPLA has helped you identify friction points in your visitors' journey and optimize your scheduling flow. Insights like these are exactly what our tools are designed to uncover, helping businesses create smoother and more effective user experiences. We truly appreciate you taking the time to share your experience. If you ever have any questions, feedback, or suggestions, please don't hesitate to reach out to us at support@twipla.com. We're always happy to help. Thank you again for your support, and we wish you continued success with your website!
- danielzahno
Very useful tool.
Stored reply
Hi, Thank you for your awesome review! We're delighted to hear that you find the tool useful. Our team is dedicated to developing features that make your work easier and more efficient, so it's always rewarding to know that we're making a positive impact. We truly appreciate your support. If you have any questions, feedback, or suggestions, please don't hesitate to contact us at support@twipla.com. We're always happy to help and would love to hear from you!
- livingdreamsband
Useful
Very useful to see visitors
Stored reply
Hi, Thank you for taking the time to share your feedback. We're pleased to hear that you're finding TWIPLA useful for tracking and understanding your website visitors. Having clear insights into visitor activity is key to making informed decisions, and we're glad our platform is helping you do just that. If anything comes up or if you have any feedback, please feel free to contact us at support@twipla.com. We truly appreciate you being part of our community!
- alessiomoll
Useful
It works pretty well and is easy to use. I would recommend!
Stored reply
Hi there, Thank you for taking the time to share your feedback and recommendation! It's great to hear that you've had a positive experience with TWIPLA and find the platform easy to navigate. We strive to make website analytics accessible and actionable, helping our users gain valuable insights without unnecessary complexity. Whenever you need support, please email us at support@twipla.com. We’re excited to support your progress!
- abrampedrocortinas
Bad
Gibt keine sichere Infos. Fake
Stored reply
Hallo, vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit den bereitgestellten Informationen nicht zufrieden sind. Wir legen großen Wert auf die Richtigkeit unserer Daten und möchten dieses Problem gerne genauer untersuchen. Wir würden gerne mehr über Ihren Anwendungsfall erfahren und so viele Details wie möglich zu Ihrer Erfahrung sammeln, damit wir das Problem für Sie beheben können. Wir haben auf Ihre Supportanfrage geantwortet und hoffen, dass Sie uns die angeforderten Informationen zukommen lassen, damit wir der Sache auf den Grund gehen können. Falls Sie unsere Antwort nicht erhalten haben, kontaktieren Sie uns bitte direkt unter support@twipla.com. Wir sind sicher, dass es für alles eine Lösung oder Erklärung gibt. Vielen Dank!
- jfk5611
Useful tool!
Very useful to see searches of prospective customers.
Stored reply
Hello, We really appreciate you taking the time to share your feedback! It’s great to hear that the app allows you to monitor what potential customers are searching for and gives you meaningful insights into visitor activity. Having this kind of data can be very helpful when refining your website and improving your overall strategy. Should you have any questions or need support, please contact us at support@twipla.com. We’re glad to have you with us!
- rodericklavora
Useful tool!
Very good tool for statistics
Stored reply
Hi, Thank you for the great review! We’re glad to hear that you find the app useful and that the statistics tools are helping you get the insights you need. Our goal is to make website analytics clear, powerful, and easy to use, so it’s wonderful to know the app is working well for you. If you ever have questions or need assistance, feel free to reach out to us anytime at support@twipla.com. We’re always happy to help!
- sabrinabenzies1994
Love it, very helpful
Super helpful to identify pain points!
Stored reply
Hi, Thank you for the wonderful feedback! It’s great to hear the platform is proving genuinely helpful for you. When insights are clear and actionable, they become a powerful foundation for confident improvements and steady growth. If you need assistance or have any questions, please reach out to us at support@twipla.com. We truly appreciate you being part of our community!
- oyrleadershipsolut
Excellent
I love this tool
Stored reply
Hello, Thank you so much for sharing your experience! We’re thrilled to hear that you are loving our app. It’s always our goal to make TWIPLA as intuitive as possible, and knowing that you love the platform truly means a lot to our team. Your support drives us to keep improving every day. If you need any further assistance or have questions as you continue using TWIPLA, feel free to reach out to us at support@twipla.com. Thank you for being part of our community!
- eliteaccessories70
Just Loaded it....
Seen good so far, i will revisit later for an update after about a month, but so fart so good
Stored reply
Hi, Thank you for the awesome feedback! We are pleased to hear that your experience has been positive thus far. Take your time exploring the platform over the next month; we look forward to hearing your thoughts once you have had more time to dive into the data. If you have any questions or need a hand with anything in the meantime, please feel free to reach out to us at support@twipla.com. We are always here to help!
- rockyjaycom
It's pretty good
Stored reply
Hi, Thank you for taking the time to rate our app and share your feedback with us! We are happy to know you are having a positive experience with the platform. Our goal is to make it even better for you. We look forward to seeing how our tools continue to support your site as you explore more of our features. If you have any specific feedback on how we can earn that fifth star, or if you have any questions, please feel free to reach out to us at support@twipla.com. Our team is dedicated to your success and we are always ready to assist you!
- jaysondenning
Great Features
I sue the session recordings, conversions data, and alarming behaviour events to tweak the site and optimise for best user experience. It is fantastic.
Stored reply
Hi there, Thank you for the fantastic feedback! We are thrilled to hear you are leveraging the session recordings, conversion data, and alarming behavior events to fine-tune your site. Using these insights to optimize the user experience is a brilliant strategy for growth. We look forward to seeing how our tools continue to support your success. If you have any questions or need help with anything, please feel free to reach out to us at support@twipla.com. We are always here to help!
- nidhinnair007
Looks good so far
I mainly use it to check session screen recordings and details of the visitors to my website. The website is for my portfolio.
Stored reply
Hi, Thank you for the wonderful review! We love that you are utilizing the visitor details and recordings for your portfolio. It is a great way to see which projects are catching the most attention. We look forward to seeing how the platform continues to work for you as your site grows. If you have additional feedback or questions, please feel free to reach out to us at support@twipla.com. We are always here to help!
- susie253
Super easy to use
This platform is probably the easiest analytics platform I have encountered. I have zero training in the subject matter, but as a online business owner who has tried to understand different website analytics programs, this one just makes the most sense.
Stored reply
Hello, We appreciate you taking the time to give us a 5-star review and for sharing your positive experience. Our goal is to make powerful analytics accessible to everyone, regardless of their technical background. It’s wonderful to know we’ve hit the mark for you. Should you need any support or have questions, please feel free to contact us at support@twipla.com. Thank you for choosing our app!
- assessoriaprocesso4
Otimo acesso
Stored reply
Olá, Obrigado pela maravilhosa classificação de 5 estrelas! Garantir excelente acesso e facilidade de uso é uma prioridade para nós, e ficamos felizes em saber que atingimos esse objetivo. Se tiver alguma sugestão de melhoria ou se houver algo específico que gostaria de ver em atualizações futuras, sinta-se à vontade para compartilhar as suas ideias conosco em support@twipla.com. Mais uma vez, obrigado pelo seu valioso feedback e apoio contínuo!
- seriftahirovic3
Clear and Reliable
TWIPLA is a clear and easy-to-use analytics tool that provides valuable insights into visitor behavior. The real-time data, heatmaps, and session recordings help improve website performance efficiently. Overall, it is a reliable and practical solution that I would recommend.
Stored reply
Hi, We appreciate you taking the time to leave us this fantastic review! We are so pleased that TWIPLA has proven to be a clear and practical analytics tool for you. It's our goal to provide valuable insights, and we are thrilled that our heatmaps, session recordings, and real-time data are making it easy for you to optimize your website. If you have any suggestions for improvements or if there's anything specific you'd like to see in future updates, please feel free to share your ideas with us at support@twipla.com. Thank you again for your recommendation and your continued support!
- adishavit74Unpublished
No Way to Cancel
Shame on you.
Stored reply
Hi, Thank you for your feedback. We sincerely apologize for the frustration you experienced with the auto-renewal and cancellation process. We are committed to helping you resolve this. Please note that Wix handles all billing and subscription management. Their apps auto-renew by default for continuous service, as outlined in their Terms of Use. If you cannot see the cancellation option, you likely do not have the required Owner permissions. To cancel the subscription, you must either contact the Admin (Owner) and ask them to process the cancellation through the Wix dashboard, or contact Wix Support directly for assistance with verifying ownership and processing the cancellation. We also responded to your specific support request via email today with these full details. We remain available to assist you with any technical issues or functionality questions about our TWIPLA app.
- tanialashai16
works well so far
works good so far no issues
Stored reply
Hi, Thank you so much for the 5-star rating! We are thrilled to hear that the app is working well for you. Your satisfaction is our top priority. Please don't hesitate to reach out if you have any suggestions or if there's anything we can do to further enhance your experience. We appreciate your support!
- makara5
nice info to have
It is nice seeing when and where visitors come from and how they use your site. I would recommend it for anyone with a website
Stored reply
Hi, We truly appreciate the positive feedback! Knowing where and how your visitors use your site is crucial, and we're happy to hear our tool is providing you with that clear, useful information. Thank you for your support! We are always working on improving, so please feel free to share any future suggestions.
- mauriciocomas
it is not working
I cannot access the data!
Stored reply
Hi, Thank you for your message and feedback. We sincerely apologize for any inconvenience the app difficulties have caused, and we want to assure you we are working to resolve this as quickly as possible. We have confirmed that the app is currently active and fully operational. To investigate the specific issue affecting your service, please contact our dedicated support team directly at support@twipla.com so we can handle this privately and ensure a quick resolution. Thank you for your understanding.
- jasminelooky
Hasn't been working for months
I'm on a paid plan and it used to be great, but in the last few months, there were only a small handful of random days when it even loaded. Even their contact us page failed to load. Has this app gone bust??
Stored reply
Hello, Thank you for taking the time to leave this feedback, and we sincerely apologize for the absolutely unacceptable experience you've had. We know how frustrating it is when a key service doesn't work, and we appreciate you being a dedicated paid subscriber. We can confirm that the app is active and fully operational for our user base. Since we haven't detected any broad issues on our end, we believe this may be a specific configuration or local issue affecting your setup. To get your service running smoothly again, we need to investigate your specific installation immediately. Please contact our dedicated support team directly at support@twipla.com so we can handle this privately and ensure a quick resolution. Thank you!
- liderticariarsalar
Free Upgrade
I initially had some trouble with my Wix Premium plan — the site mentioned a free upgrade option, but I couldn’t see it anywhere. However, Wix support reached out to me and quickly helped resolve the issue. Everything is working perfectly now, and I’m very happy with the service. Great customer support experience!
Stored reply
Hi, Thank you so much for your incredibly positive feedback! We appreciate the opportunity you have given us to walk you through the redemption process of your free TWIPLA upgrade. We’re glad that we were able to resolve the issue and that you’re happy with our service. We strive to provide excellent customer support, and your kind words are truly appreciated. Please don't hesitate to reach out if you ever have any questions or need further assistance. We're here to support you every step of the way!
- danitorresbrUnpublished
Cancelamento/ suporte não fuciona
Quero o cancelamento imediato do plano, não tenho interesse no recurso pelo preço abusivo, peço o imediato cancelamento da cobrança em meu cartão de crédito, com base na lei do consumidor. Já mandei varias mensagens para o suporte e dizem estar fora do ar. Um absurdo!!!
Stored reply
Olá, Obrigado pelo seu feedback. Pedimos desculpas pelo inconveniente que você enfrentou e estamos empenhados em ajudá-lo. Para esclarecer, a Wix trata de toda a faturação das subscrições de aplicações, incluindo renovações automáticas. Conforme mencionado nos seus termos, estas subscrições são configuradas para renovação automática, a fim de evitar qualquer interrupção do serviço. Pode encontrar instruções detalhadas sobre como cancelar a sua subscrição na secção Subscrições Premium da sua conta Wix: https://support.wix.com/en/article/canceling-an-app-subscription. Para reembolsos, deve contactar diretamente o Suporte da Wix, pois eles gerem todas as questões relacionadas com faturação. Pedimos desculpas também por não ter conseguido entrar em contacto com a nossa equipa. Saiba que pode sempre enviar-nos um e-mail para support@twipla.com com qualquer dúvida, e responderemos assim que estivermos online. Obrigado!
- cedesveintidos2
mal
se mantiene activa, aun cuando la app es eliminada
Stored reply
Hola, Muchas gracias por su valoración de 5 estrellas. Te agradecemos mucho que hayas compartido tus comentarios. Lamentamos que hayas tenido problemas para eliminar la aplicación, pero estamos aquí para ayudarte a solucionarlo. Por lo general, nuestra aplicación se puede eliminar de tu sitio web Wix en tan sólo unos sencillos pasos. Puedes encontrar instrucciones sobre cómo hacerlo aquí: https://www.twipla.com/en/support/frequently-asked-questions/wix#c107740 Si necesitas más ayuda, ponte en contacto con nosotros en support@twipla.com, y te guiaremos personalmente a través del proceso. Gracias de nuevo.
- isurupremathilaka3Unpublished
Caution! Beware of Undisclosed Auto-Renewal Charges and Poor Customer Service
My experience with the TWIPLA app via WIX was highly unsatisfactory, resulting in an unfair charge for a service I no longer use. Despite discontinuing use, my account was automatically renewed and charged without any prior notification. When I sought a refund, WIX rigidly adhered to its Terms of Use, stating customers are responsible for disabling auto-renewal and claiming inability to track app usage. This is unacceptable for a tech company and shows disregard for fair practice. If using TWIPLA or similar Wix apps, meticulously track renewal dates and manually disable auto-renewal well in advance. Do not expect proactive notifications. Proceed with extreme caution.
Stored reply
Hi, Thank you for your honest feedback. We apologize for the inconvenience you've experienced, and we're dedicated to assisting you. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Wix manages app subscriptions, and they're set to auto-renew to prevent any disruption to your service. You can easily manage your subscription settings, including canceling the automatic renewal, by going to the Premium Subscriptions section of your Wix account. Notifications are also sent in advance before renewals, and we're sorry you didn't receive one. We responded to your email on July 11, but unfortunately, we haven't heard back from you. Please don't hesitate to contact us at support@twipla.com if you need further assistance, we’re here to help. Thank you!
- lichylnyk
Негативно
Постійно тупить, не відкривається. Своїх грошей не вартує взагалі
Stored reply
Привіт, Дякуємо за ваш відгук. Нам шкода, що ви отримали негативний досвід роботи з нашим додатком. Запевняємо, що ми зробимо все можливе, щоб вирішити цю проблему. Якщо у вас білий екран або додаток не завантажується, можливою причиною можуть бути блокувальники реклами. Блокувальники реклами не тільки блокують рекламу, але також впливають на зображення і функціональність деяких додатків, особливо тих, які відстежують трафік. Щоб уникнути проблем, ми рекомендуємо вимкнути всі активні блокувальники реклами під час використання нашого додатку. Запуск надбудов або розширень браузера, таких як AdBlock, Avira, uBlock, uBlock Origin, uBlock Plus, AdBlock Genesis Plus, Norton тощо, може призвести до некоректного завантаження TWIPLA. Якщо проблема не зникне або якщо вам потрібна подальша допомога, будь ласка, зв'яжіться з нами за адресою support@twipla.com. Ми тут, щоб допомогти і будемо раді надати повну підтримку. Дякуємо!
- nata4006
Shows data in real time
I added this app to my website a while ago, and I can see how my ads work, and check how many visitors I have. In the paid version one of the good features is a possibility to see how people act on each page and how to correct the flow.
Stored reply
Hi, Thank you for taking the time to rate our app! We're thrilled that you're finding TWIPLA so valuable for understanding your website's performance in real time. We noticed you rated us 4 stars, and we're glad you had a positive experience! We're always looking to improve, and we'd love to know what could have made it a 5-star experience for you. Could you share a bit more about your thoughts? If there are some aspects of the app you'd like to see improved, please don't hesitate to share them with us by contacting us at support@twipla.com. We're here to assist you on any matter and enhance your experience with our app. Thank you!
- tatianamartinezmejia
Version Gretuita
Me gusta mucho la versión gratis, me permite ver de dónde y cuando me visitan, también datos e insights sobre tiempo y velocidad para saber dónde pueden haber errores.
Stored reply
Hola, ¡Muchas gracias por la reseña de 5 estrellas! Nos alegra mucho saber que estás disfrutando de la versión gratuita de nuestra aplicación. Es maravilloso saber que los datos de visitantes y la información sobre la velocidad te están ayudando a identificar errores. Nuestro objetivo es proporcionar a todos los propietarios de sitios web datos claros y útiles, por lo que nos complace ver que estás sacando tanto provecho de estas herramientas. Si alguna vez tienes alguna pregunta o más comentarios que compartir, ponte en contacto con nosotros en support@twipla.com. ¡Agradecemos tu apoyo!
- noelhdfld
Good Insights
Lets me see how the site is working and what visitors are actually viewing
Stored reply
Hi there, Thank you for sharing your wonderful experience with us! We’re delighted to hear that the insights you’re getting have been helpful in understanding your visitors’ behavior and seeing how your site is performing. Seeing what your audience actually views provides powerful, actionable insights for smarter decisions and ongoing improvements. We're happy that our tool is supporting you in that journey. If you ever have questions, suggestions, or need help exploring even more ways to get value from the insights, please don’t hesitate to reach out. Here's to more success together!
- energizen
I like the free version of this app. It's great to see the activity on my website
Stored reply
Hello, Many thanks for your positive review! We're happy to know you're enjoying the free version of our app and that you're finding it great for tracking your website's activities. Understanding how visitors interact with your site, even with the free features, provides valuable insights on how your website performs. If you ever have more feedback or recommendations in the future, please don't hesitate to reach us at support@twipla.com. Thanks for your support!
- FloraMengue
Services impeccables
J'aime beaucoup cette application, la version gratuite est déjà excellente. La version payante offre encore plus de valeurs en fonction des données que vous voulez analyser.
Stored reply
Bonjour, Merci beaucoup pour votre excellent commentaire ! Nous sommes absolument ravis d'apprendre que même notre version gratuite vous offre une expérience aussi excellente. Notre objectif est de fournir des analyses puissantes à tous les utilisateurs, quel que soit leur plan. Nous apprécions également que vous souligniez la façon dont la version payante étend cette utilité, en offrant une plus grande profondeur dans l'analyse de vos données. Nous sommes très fiers de cette flexibilité, qui permet à des utilisateurs comme vous de plonger plus profondément dans ce qui compte vraiment pour votre site web. Vos commentaires positifs sont un énorme encouragement pour notre équipe !
- carolblankenship37
Useful Breakdown of Website Traffic
TWIPLA has been useful to track my website traffic with multiple areas of data breakdown so I can determine real hits from bots. It's helpful to track what activity on my end drives traffic to my site, geographical locations, new and return visitors, etc.
Stored reply
Hi, Thank you so much for your fantastic review! It's great to know our detailed breakdowns of your website traffic are helping you gain crucial insights, especially in identifying genuine traffic. Knowing where your visitors come from and whether they're new or returning really empowers you to make informed decisions in improving your website’s performance. If you ever have more feedback or any questions in the future, please don't hesitate to reach us at support@twipla.com. Thank you for choosing and sticking with our app!
- doxa57
Great Software
I love this app. It provides very useful information about who is looking at my websites, and especially what pages/tabs within my website. It tells me how long they looked at each page, where they are located, etc., etc. I highly recommend it!
Stored reply
Hi there, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to know that you love our app and that it's providing you with such clear and useful information about your website visitors. Knowing what pages they're engaging with, how long they stay, and where they're located truly empowers you to understand your audience better. Your feedback is greatly appreciated, and we're here to support you every step of the way. Thank you again for your enthusiastic recommendation!
- ronrich20016Unpublished
Interesting, when all the information uploads
The program has great tools in theory, yet the issue I've had on multiple computers is the upload of information. Many times it takes a while to upload, and a couple times it's hung, where I have to hit the refresh button. That's only my two-pence.
Stored reply
Hi, Thank you for your review and for sharing your experience. We're truly sorry to hear you've faced difficulties with our app. We understand how frustrating this must be. However, we'd like to clarify that our app, TWIPLA, does not have an upload functionality or feature. Our tool focuses on website analytics, which involve collecting data from your website visitors, not allowing users to upload information to our platform. Are you perhaps referring to a ‘loading’ issue, related to your recordings or data dashboards taking a while to appear? If so, could you please provide a little more detail about what specifically is taking time to load or causing you to hit refresh? This will immensely help us pinpoint if the problem is related to our app. Please don't hesitate to contact us at support@twipla.com if you're still having issues with our app. We're here to offer you our full support. Thank you!
- willowbrookartistrUnpublished
Didn't want this and it's very expensive
This was added when I signed up for Wix, and I didn't realise until I was billed a year later.
Stored reply
Hi, Thank you for your honest feedback. We apologize for the inconvenience you've experienced, and we're dedicated to assisting you. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that Wix handles all billing, including automatic renewals for app subscriptions, as stated in their Terms. You can stop auto-renewal by canceling the subscription within the Premium Subscriptions section of your Wix account. Price is definitely a key consideration. If you'd like to continue using the app but at a different price point, we're happy to help you explore more budget-friendly plan options. For any additional questions or assistance, please contact us directly at support@twipla.com. We're confident we can provide the answers or solutions you need. Thank you!
- bstiner6Unpublished
Deceptive Tactics. Dont use them
A company that won't allow you to cancel AT ALL, and gives you knowingly false information in the FAQ about how to cancel, isn't a company that deserves your money. Here is what they say in their FAQ about canceling: How to cancel the TWIPLA subscription? You may cancel the auto-renewal at any moment by heading to Website Settings > Subscription > Payment Method > Turn off auto-renewal. Except that option isn't available in their stand alone. Nor is the cancel app available on the Wix website. in Premium Subscriptions. That's theft. I dont want your service any more, make it easy. I STILL can't find a way to cancel, and their support 100% will not reply if your request contains any word relating to cancel. This is a bad company. My "auto renewal" comes up in early July, and I'll be I won't get any reply or help until after that, and when I request the money back, it'll be oops, sorry!
Stored reply
Hi, Thank you for your feedback. We’re sorry to hear you’ve had a negative experience with our app. Rest assured that we will do everything possible to resolve this issue. We apologize that our responses on both your support requests didn't reach you. We'll work to improve our communication channels to ensure prompt and effective assistance. Ideally, it is very easy to cancel our subscription. You can check out this link on how to cancel the auto renewal: https://support.wix.com/en/article/canceling-an-app-subscription. Please make sure that you’re logged in with ‘Owner’ access to have the option to cancel. We understand your frustration and want to provide full support. If the issue remains unresolved, please do not hesitate to contact us at support@twipla.com, so we can assist you. Thank you!
- jessicaaedgarUnpublished
Free Version is a Joke
It says you get 10 free sessions a month but that has been a lie in my case. I have only been allowed one session per month and then it says I've reached my limit. Also seems way too buggy to want to pay for it and the free trial isn't a trial at all. Sorry but I'm not paying for this knowing that after one session the app will likely tell me I'm out of sessions.
Stored reply
Hi, Thanks so much for taking the time to share your feedback. We're truly sorry to hear about the frustrating experience you've had with our free plan and that you feel misled. That's definitely not the impression we want to leave. It sounds like the main issue you're facing is with our Session Recordings app, and not the TWIPLA Website Intelligence app. We completely get how frustrating it must be to reach the limit after just one session when you're expecting ten. We also take your comments about the app being "buggy" and the trial not feeling like a real trial very seriously. We're constantly striving to improve our app's stability and user experience, and your honest feedback is incredibly valuable in helping us pinpoint where we need to focus our efforts. We'd appreciate the opportunity to discuss this with you further and find a resolution together. Please do not hesitate to contact us at support@twipla.com so we can look into this. Thank you!
- speedyfungames
Not enough monthly recordings
You only get 2 recordings per month. They should give us 2 per day because then you can actually learn something.
Stored reply
Hi, Thanks for your feedback on the recording limits on our plan. We understand your concern about wanting more recordings to thoroughly evaluate the app and learn from user behavior. Our free plan provides 2 recordings as an introduction to our core functionality, allowing you to experience the app and see the insights it offers. This helps you test the basic features and decide if our solution meets your needs. For more extensive use and a greater volume of recordings, our premium plans start at just $2.99 per month with the Starter plan. These plans offer significantly higher recording allowances, enabling you to gather more data and gain deeper insights into user interactions. If you have any other questions about our plans or features, please don't hesitate to contact us at support@twipla.com. Thank you.
- ricardonavarrete25
muy malo
muy malo, no me deja anularlo, me siento estafado
Stored reply
Hola, Gracias por su comentario. Entendemos tu frustración con el proceso de cancelación y te pedimos sinceras disculpas por cualquier dificultad que hayas experimentado. Lo ideal sería que la cancelación de la suscripción fuera sencilla. Para garantizar un proceso sin problemas, recuerda que la renovación automática debe desactivarse directamente en tu cuenta de Wix, en la sección Suscripciones Premium. Puede encontrar instrucciones detalladas aquí: https://support.wix.com/en/article/canceling-an-app-subscription Si, después de seguir estos pasos, sigues teniendo problemas, o si tienes más preguntas, por favor no dudes en ponerte en contacto con nosotros en support@twipla.com. Estamos aquí para ayudarte a resolverlo rápidamente. Muchas gracias.
- lisawoodhead68Unpublished
Charged renewal without prior notification.
Took money from my account without any notification at all. Please refund all monies taken. I have emailed support, money taken 13.3.25 and only noticed money taken on the 16.3.25 (well within 14 day cooling off period).
Stored reply
Hello, We appreciate your feedback and sincerely regret the negative experience, particularly the auto-renewal charge. We understand your frustration. While Wix sets app subscriptions to auto-renew to prevent service interruptions, we agree clear notifications are crucial. We apologize that you didn't receive the renewal notification. You'll find your subscription management and auto-renewal settings in the Premium Subscriptions section of your Wix account. We've sent you an email with detailed information. If you require further assistance, please contact us at support@twipla.com. We're committed to finding a solution and addressing any concerns you have. Thank you.
- sales96046Unpublished
Give me a refund for you unwanted app. Charged a renewal fee without any renewal notifications
Just a scam. From a free app to a almost 400$ app without even any notifications telling you that that service is gonna be renew and you'll be charge. Wix should take matter on this. I'm thinking of transferring my site somewhere else if Wix and app creator work that way here. Pure garbage and I want a full refund
Stored reply
Hi, Thank you for your feedback. We apologize for any trouble caused on your end. Rest assured that we will do everything possible to help you. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. Please note that if you wish to stop the auto-renewal, that must be done from your Wix account, within the Premium Subscriptions section. We apologize if you did not receive a renewal notification. We understand your frustration and are committed to resolving any issues. Please contact us at support@twipla.com, and we will provide our full support. Thank you.
- thekszfamilyodysseUnpublished
Charged renewal fee without my knowledge and no notices until it was taken out of my account
They are by far the worst app that I have ever used. They hid the fee and said free trial at first until they charge us almost $300 for the service one year after. Highly would not recommend them. So be aware that it is not a small price once your free trial is up.
Stored reply
Hi, Thank you for your feedback. We're very sorry to hear about your experience with our app and the unexpected charge. We aim to provide clear information about our pricing and auto-renewal policies. Our free trial allows users to fully evaluate our service before committing to a paid subscription. As with many subscription services, the trial automatically converts to a paid subscription unless canceled before the renewal date. To ensure you're informed, Wix sends a notification prior to the auto-renewal charge. According to Wix: “To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it.” They mention this in their Terms. You must cancel through your Wix account, in the Premium Subscriptions section. We'd appreciate the opportunity to discuss this with you further and find a resolution. Please do not hesitate to contact us at support@twipla.com so we can look into this. Thank you!
- eugeartdeptUnpublished
Charged a renewal fee without my knowledge.
Terms and conditions are unclear, I found out way too late when an auto renewal hit and charged for it. It does not seem like I am the only user with this experience. It may offer as a free trial but it is not worth the cost of forgetting and being charged. Proceed without it.
Stored reply
Hi, We are very sorry to hear about your experience with the auto-renewal charge. We understand how frustrating it can be to be charged without prior notification. We offer a free trial to allow users to fully experience our service. However, like many subscription-based services, the trial automatically converts to a paid subscription unless canceled before the renewal date. We recognize that our communication surrounding this could be improved and are taking steps to make our renewal process more transparent. You can manage your subscription and disable automatic renewals in the Premium Subscriptions section of your Wix account. Please reach out to our support team at support@twipla.com so we can extend our support on this matter. Thank you!
- tetra7030Unpublished
The money was withdrawn without my knowledge
first it says it's free, then it cuts off money without your knowledge, I want the money that was cut off to be returned immediately
Stored reply
Hello, Thank you for your feedback. We understand your frustration and apologize for any confusion concerning the charges. We offer both free and paid plans. Your subscription was free for a year as part of your Wix Premium plan and then transitioned to a paid subscription. We strive to be transparent about our pricing and ensure users are aware of all charges. Wix manages subscription services, which include automatic renewals to ensure uninterrupted service. As stated in Wix's Terms, "To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it." You have full oversight of your subscription and can cancel automatic renewals in the Premium Subscriptions section of your Wix account. We apologize if you did not receive a renewal notification. Please contact us at support@twipla.com if you have any questions or require further assistance. Thank you.
- sallykindberg
Stopped working
This app doesn't work in Safari, I have to have a separet browser just for this, Firefox. But it doesn't always work there either. In Safari, the maps are mainly grey or not showing at all. Also before, you used to be able to see more accuratly from where visitors were, now it's only a general pin. I tried all the recommendations on how to deal with this but it never fixed.
Stored reply
Hello, Thank you for your feedback. We sincerely apologize for the issues you're encountering with our app in Safari and Firefox. We understand how frustrating it is when the maps don't display correctly. Recent updates have changed how visitor locations are displayed on the Latest Visitors Map. These changes were necessary to comply with evolving privacy regulations. We're already working on a way to display more detailed visitor location information while still adhering to these regulations. Please don't hesitate to contact us at support@twipla.com if you have any questions or need further assistance. Thank you.
- sramjas1Unpublished
Big time scammers who are hiding their charges
Hi, first of all, you guys dont have a clear policy, then you market yourself free and then you a complete complex web lies. You guys are charging without telling the clients. On that you don't have a refund policy, so don't subscribe as they have a nonsense policy, I am not alone, they have bots who are leaving 5-star reviews otherwise they are just a scammer and wix is also the part of the scam. On the Wix website they say that they are inbuilt part and then they charge you.
Stored reply
Hi, Thank you for sharing your feedback. We're truly sorry to hear about the negative experience you've had. We understand how frustrating it can be, and we want to help. We offer both free and paid plans to cater to different needs. Wix manages app subscriptions, which renew automatically to keep your service active. You also have full control over your subscription settings and can cancel the automatic renewal in the Premium Subscriptions section of your Wix account. Wix also sends renewal notifications, and we apologize that you didn't receive yours. We value all feedback, both positive and negative, and don’t use bots for reviews. We are committed to providing a high-quality service, and we rely on genuine user reviews to help us improve. Please don't hesitate to contact us at support@twipla.com if you have any questions or need further assistance.
- xtremeautocentre46Unpublished
Expensive and they charge you with out any notice.
Stored reply
Hi, We understand your concern about pricing and that you were charged without notice. We understand this is frustrating. We want to help resolve this. We strive to offer a range of subscription options so that users can choose the plan that best fits their needs and budget. Our plans vary in terms of page views, recordings, heatmaps, etc. Would you be interested in learning more about our different options? We can help you find one that fits your budget. Wix manages app subscriptions, and they're set to auto-renew to prevent any disruption to your service. You can easily manage your subscription settings, including canceling the automatic renewal, by going to the Premium Subscriptions section of your Wix account. Notifications are also sent in advance before renewals, and we're sorry you didn't receive one. We sent you an email with the details that you need. Please do not hesitate to contact us at support@twipla.com, should you need further assistance.
Plan comparison
Pricing & Plans
Free
External pricing
External pricing
- 400 tracked monthly page visits
- Site, traffic & visitor analytics
- Website polls & web surveys
Starter
$2.61 / month
$31.32 billed yearly Save 17% yearly$3.14 / month
- 500 tracked monthly page visits
- Growth Engine
- Full historical data retention
Basic
$7.85 / month
$94.22 billed yearly Save 17% yearly$9.46 / month
- 100,000 tracked monthly page visits
- Everything in Starter, plus:
- Higher limits across tools
Advanced
$15.71 / month
$188.56 billed yearly Save 17% yearly$18.93 / month
- 250,000 tracked monthly page visits
- Everything in Basic, plus:
- Country-level privacy controls
Detailed App featuresCompare all 20 structured features
| Feature | External pricingFree | Paid planStarter | Paid planBasic | Paid planAdvanced |
|---|---|---|---|---|
| Visitor DevicesIs your website mostly visited by users on a mobile phone? This is the way to find out, see stats for mobile, tablet, desktop usage! | Included | Not included | Included | Included |
| Visitor Operating SystemsWondering what Operating Systems your visitors are using? Whether they're using iOS or Windows? This is the place! Optimize your content and website based on your findings. | Included | Not included | Included | Included |
| Visitor RecordingsThe Visitor (session) Recordings feature enables you to play actual (anonymous) videos of your visitors and see exactly what they are doing on your website - enabling you to optimize your website! | 2 recordings | Not included | 15 recordings | 25.000 recordings |
| Referring sitesReferring sites enable you to visualize from what other/third websites your traffic is actually coming from and on what pages those forwarded visitors land. | Included | Not included | Included | Included |
| Mobile AccessDo you want to check all your stats wherever you are using your mobile? Get easy access to TWIPLA stats on your phone. | Included | Not included | Included | Included |
| FunnelsKeep track of your conversions and get better insights on when and how you lose website visitors along the way. | 1 | Not included | 2 | 8 |
| HeatmapsEasily reveal which areas of your website your visitors interact with the most and/or the least! | 1 | Not included | 2 | 15 |
| Browsers usageGet the clear picture on what browsers your visitors are using! | Included | Not included | Included | Included |
| ConversionsWith Conversions analytics, you are able to set goals that you consider important for the success of your website. For instance, your visitors reaching a certain page, submitting a payment etc | Included | Not included | Included | Included |
| Latest Visitors OverviewThe Latest Visitors section gives you great insights into the real-time visits that your website is getting and reveals all you need to know about your visitors: their IP, geolocation, time spent etc. | Unlimited | Not included | Unlimited | Unlimited |
| Visitor GeolocationsThe Visitor Geolocations module provides you with approximate locations of your website visitors. Want to see where your visitors are coming from? Just look at the map! | Included | Not included | Included | Included |
| SurveysCreate long questionnaires on separate pages for any type of participant | 1 | Not included | 2 | 3 |
| Dashboard cardsGet a sneak peek at your websites' overall performance with elegantly designed dashboard cards - all you need to look at to see how your website is doing when you are in a hurry! | Full access | Not included | Full access | Full access |
| Landing pagesLanding Pages helps you see on what pages your visitors land when they first start visiting your website. Analyze this behaviour, in order to improve your conversions. | Included | Not included | Included | Included |
| Traffic chartsWant to know when your traffic spikes during the week and at what hour? The Traffic Charts module sums it up for you as plainly as possible! | Full access | Not included | Full access | Full access |
| Monthly trafficThe monthly traffic represents the number of monthly page visits tracked on your Website until tracking is automatically stopped. | 400 visits | Not included | 100.000 visits | 250.000 visits |
| Visitor Screen-ResolutionsCheck out the most commonly used resolutions of your website visitors and optimize your website for those! | Included | Not included | Included | Included |
| Page visitsDo you want to know which of your websites' pages are the most visited? The "Page visits" shows how many visits each of your pages has. | Included | Not included | Included | Included |
| PollsIntegrate quick feedback bubbles directly in your website pages. | 1 | Not included | 2 | 3 |
| Custom Country DataCustomize the level of data processing per country within our 4-tiered Data Privacy Center. | Not included | Not included | Not included | Included |