Wix Smart Chat
By Wix
- Wix Trending
Product media
Screenshots
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Overview
About this App
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
What the listing highlights
- Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
- Capture leads and guide visitors with contact forms, welcome messages, and quick topics
- Track key chat analytics like conversations, visitors, response times, and items shown in chat
- Get smart recommendations and actionable insights based on your chat conversations
Additional product media
Promotional media
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −11 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 11 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 216 preserved Reviews with at least one stored reply. Median and P75 use 190 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 190
- Median first reply
- 13.2 days
- P75 first reply
- 25.6 days
Stored publication state
Current stored state across 216 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 146 67.59%
- Unpublished
- 70 32.41%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.- Suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Very suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Extremely suspicious 0 of 45 stored published 5★ Reviews.
- 0 0%
- Suspicious unpublished 0 of 216 preserved Reviews. Any stored unpublished 5-star Review qualifies independently; no cross-App relationship is required. The reason for unpublication is unknown.
- 0 0%
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 25
- Peak Review month
- Mar 2025 · 30
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Suspicious | Unpublished | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | Suspicious | Very | Extremely | Unpublished | |||
| Jul 2024 | 3 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 8 | 2 | 3 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 2 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 5 | 1 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 3 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
| Jan 2025 | 8 | 3 | 0 | 1 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2025 | 11 | 3 | 1 | 3 | 2 | 2 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 30 | 5 | 1 | 4 | 5 | 15 | 0 | 0 | 0 | 0 | 3 |
| Apr 2025 | 14 | 5 | 2 | 0 | 4 | 3 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 6 | 1 | 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 10 | 3 | 0 | 1 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 4 | 0 | 1 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 2 |
| Aug 2025 | 11 | 1 | 1 | 1 | 4 | 4 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 5 | 1 | 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 7 | 2 | 0 | 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 4 | 2 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 5 | 2 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 |
| Jan 2026 | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 10 | 2 | 1 | 0 | 0 | 7 | 0 | 0 | 0 | 0 | 65 |
| Apr 2026 | 16 | 1 | 1 | 1 | 3 | 10 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 14 | 0 | 0 | 0 | 1 | 13 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 16 | 3 | 0 | 1 | 1 | 11 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 10 | 1 | 0 | 0 | 0 | 9 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 9 | 1 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 0 | 0 |
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
- marketinglauncher
Does not work!
Really difficult to edit and does not follow setting instructions. Deleted and looking for alternative.
- jameslineham
Does not work
Spent ages trying to get this to appear on my website in the first place, took 3 attempts before the widget finally appeared. Editing it has been a bit of a struggle because you can't preview the message bubbles or anything while you're making changes. So I have to publish and view it on my live site to see what my design changes have done. But then when I finally got all that sorted, I found out that the messaging functionality doesn't even work properly! When I respond to a message from my Wix Inbox, the customer can't see the response until they refresh the webpage. They will be long gone by that point and defeats the whole purpose of having a chat feature on my website. Removing the app, far more hassle than it should be.
- megancordell5
Not HIPAA Compliant
This has been a very frustrating experience. The Wix Chat was HIPAA Compliant and we were able to respond to clients, but once I was forced to upgrade to Wix Smart Chat, we were no longer able to respond to potential clients because the app isn't HIPAA Compliant. Now we are left with no chat features for the site. Very disappointing.
- jguevara897
wix smart chat is not very smart
cant delete old indexed pages that no longer exist. cant even create rules or exclude pages because the pages i want to exclude no longer exist, yet the old pages and even links appear in the data coverage. data coverage even lists the pages that have already been indexed even though they no longer exist. i wish you could just select the indexed pages and simply delete them from the list, but according to wix help you just cant do that, which is extremely bizarre.
- cwreinc
Wix dumb chat
BRING BACH MEMBER DMS WIX DUMB CHAT!!!
- TailwindDriving
Everything stopped working
The oder chat was way better. Now I have no clue about any visitor on the site. PATHETIC APP!
- jadecohes
péssimo
- seductiveseasons1
Chat Bot
Bring back the AI Call Center App
Stored reply
Thanks for the note! Could you tell us a bit more about what the AI Call Center App gave you that Smart Chat doesn't? We'd like to understand the gap so we can consider it for the roadmap.
- ruthartzi
Very bad user journey
It's insane that the first step for using it is to INSTALL it, only then, when it's already on my website, to customize the chat flow and all the rest. Annoying.
Stored reply
Thanks for the feedback. You're right that install-then-customize isn't ideal, we're aware of it and it's on our list to streamline the setup flow so you can configure before it goes live. Appreciate you flagging it.
- john966647
This thing blowwwwwsss
Stored reply
Sorry to hear that! Could you tell us a bit more about what's not working so we can help?
- nellatango
No translation possible
Impossible to translate any of the chat into another language than English
Stored reply
Thanks for the feedback. Could you tell us more specifically what's not translating - is it the specific features/labels staying in English, or your concern is connected AI replying in English? That'll help us pin down exactly what to fix.
- monkonfort
Inútil
Perdi tempo instalando e configurando o chat, para descobrir ao final de tudo, que ele não aprece no site. É inútil como muitos dos apps disponíveis no Wix, independente do plano pago, só mais um app contabilizado que não tem aplicação efetiva.
Stored reply
Olá, obrigado pelo feedback, e desculpe pelo tempo perdido. Isso foi causado por um bug no Studio, em que a instalação do Smart Chat não era concluída totalmente e o widget não chegava a ser adicionado à página - esse bug já foi corrigido. Para resolver agora: desinstale o Smart Chat e reinstale pelo "Editar Site" (abra o App Market lá e procure o app), ou pelo Business Manager em "AI Agents" → Wix Smart Chat → Instalar (isso te leva de volta ao editor para instalar via App Market). Se ainda assim não aparecer, envie o link do site que vamos verificar. Esperamos que, assim que estiver funcionando, o Smart Chat seja realmente útil para o seu atendimento aos clientes.
- cacaopirate
Annoiyng APP
I don't even know how it appeared on my site and there is no way to get rid of it.... fustrating.. stay away from it until they sort a more friendly and intuitive way to manage it unless you wan to spend hours of useless time with it
Stored reply
Thanks for the feedback, and sorry for the frustration. We recently fixed an issue that prevented uninstalling Smart Chat on some sites - could you try removing it again from your site settings? If it's still stuck, tell us your site URL and we'll take a direct look. The reason why its appeared in first place could be that the template had in pre-installed.
- czolutiondesign
It lacks the basics
When I click "Settings" in the editor there is an empty blank pop-up where you don't have any option. And you can not change the field names in the manual version. Is this work still in progress? Why release empty apps like this one if it ain't working at all properly?
Stored reply
Thanks for the report = that blank Settings popup was a bug we've since fixed. Please give it another try; if it's still blank, let us know, it will help us investigate it more deeply.
- kirstygraham
What a terrible 'quote upgrade'
The old chat worked perfectly , now this abomination. shocking would not recommend
Stored reply
Sorry to hear the switch has been rough. Could you tell us what specifically isn't working for you compared to the old chat? That'll help us look into it directly
- vinnygodxi
Horrible just like Wix Harmony
Complete and utter garbage APP. Horrible compared to the previous live Chat that I used and enjoyed. I wanted to upgrade my site and did not realize and or know what Harmony was and I'm stuck now. Live Chat was a major part of my website and this new Smart Chat sucks. It will not update any texts I have placed, It forces AI garbage even in Manual Mode. Wixs AI (harmony, everything wix AI) is horrible. I would not bother with this. Similar to the Aria AI wix did a horrible job in the AI portion. I would not get it. I did everything I could to get this to somewhat work like the previous live chat it is just awful.
Stored reply
Thanks for the feedback. Manual Mode shouldn't let the AI answer for you - if it's still responding automatically while Manual Mode is on, that's not expected behavior and these bugs have been fixed lately. We've also working on bringing more features available in old Wix Chat, so you can use only Manual mode, without troubling for AI functions.
- fsinformatica795
não instala
ja tentei de tudo mas não consigo instalar
Stored reply
Olá, obrigado pelo retorno! Sentimos muito pela dificuldade. Isso pode estar relacionado a um bug no fluxo de instalação - enquanto investigamos seu caso, tente instalar por um destes dois caminhos: pelo Business Manager, no menu lateral em "AI Agents" → Wix Smart Chat → Instalar; ou direto no Editor, abrindo o App Market e procurando pelo Smart Chat lá.
- kseniasenshina
Extremely outdated, close to useless
Impossible to get the chat widget show up on the site or in Wix Studio editor. Impossible to make it answer a simple question in a correct way no matter many rules and exact examples one puts in. It is close to useless, esp. for 2026.
Stored reply
Thanks for the feedback. The widget not showing up in the Studio editor is a known install-flow bug we're actively fixing. As a workaround for now: uninstall Smart Chat, then reinstall either from Business Manager (left sidebar → "AI Agents" → Wix Smart Chat → Install) or directly from the Editor's App Market. On the answer accuracy side — try tightening your "Train the AI" rules with exact phrasing; if it's still off after that, reach out to our support team and we'll look closer.
- aleliunienekamile
As bad as everyone says
I am so disappointed that I was literally forced to install Wix Smart Chat if I wanted to continue contacting my clients through inbox. Original Wix chat is good as it is. I don't even need AI assistance. Major problems for my account: 1. My manual Chat avatar is automatically called STAFF, so when I send the message to the client, he gets STAFF RESPONSE. I would like to be able to change that and add a personal touch with my own name, as I am a director and face of the brand. 2. Even though I had turned off AI assistant through Settings, I still had to Generate Starter questions or topics, even though It is not going to be used. The app would not let me SAVE the changes unless I add at least one topic. Ridiculous... 3. Doesn't work on mobile version. This is only what I have noticed today, while configuring the chat. I hope the problems will be fixed instead of growing more and more. Thank you.
Stored reply
Thanks for the detailed feedback. Good news on #1 — you will be able to customize the "Staff Respond" label instead of it default pretty soon. On #2 and #3 (forced starter topics, mobile issues), those are still being worked on - appreciate you listing them clearly, it helps us track down the exact behavior.
- yuuji238
The button blocks my "booking" button when it's on mobile, and made me lost so many bookings.
Stupid app
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Pricing & Plans
Detailed plan information is not available for this App.