Wix Smart Chat

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Review list

Browse preserved published and unpublished Reviews.

i These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive

These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.

1. M

   mgmtgs January 13, 2026, 14:58

   ★★★★★ 1.0 Unpublished

   One of their first users, after two years abandoning ship

   Two years ago the Wix AI Chat started slow and clunky, then grew into something that was astonishingly good at providing the right answers. We trained and trained the bot, until about 4 months ago, the bot fell off a cliff somehow: hallucinating, not following our training rules, sometimes providing answers that we absolutely contradictory to our rules. The Wix Support team is absolutely overwhelmed, and - as typical for Wix - blames either "user error," or "can't reproduce" or "its a feature, not a bug". Despite our issues being "escalated" many times, nothing ever improved. Now when adding corrective responses into an ongoing AI chat, the AI actually doesnt stop responding anymore (like it used to). So, basically I cant type fast enough while the bot keeps giving bad answers.... I have found myself feeling like the bot's slave because constantly I had to monitor, correct it, email support.... hours and hours on end. Today I deleted the app. Don't waste your time with this....

   Stored reply

   1. ReplyMarch 18, 2026, 18:41

      Thank you for sharing your experience — especially as an early user. We truly understand how frustrating it is when something you’ve invested so much time in stops behaving as expected. Improving the “Train the AI” system is a major focus for us, and we’re continuously working to make it more reliable and consistent. Recently, we’ve released significant updates and improvements in this area, aimed at better rule-following and more stable behavior over time. We really appreciate you taking the time to share such detailed feedback — it helps us keep improving the product.

2. T

   tpseager December 21, 2025, 18:15

   ★★★★★ 1.0 Unpublished

   This is bad

   The Wix AI Chat has been undergoing revisions that make it unreliable and unpredictable. Hours spent training a prior version can be made obsolete by any upgrade that changes the algo you thought you had a handle on. Then, the AI starts talking to customers in its own voice, even if that contradicts or humiliates your brand. No thanks.

   Stored reply

   1. ReplyDecember 31, 2025, 09:42

      Thank you for the feedback. We understand how frustrating it is when updates impact trained behavior and brand voice. We’re currently investigating this issue to understand what caused the change and how to prevent it going forward. Feedback like this is taken seriously and helps us improve the product’s reliability.

3. G

   gpgrantswiss December 17, 2025, 16:08

   ★★★★★ 1.0 Unpublished

   AI Site Chat is not usable as after-hours support

   The idea of AI Site Chat is good, but the implementation makes it unusable for real businesses. There is no supported way to use AI as an automatic fallback when live chat is offline. You are forced to choose either AI Site Chat or Wix Chat — they cannot work together properly. This means a very basic and expected scenario (human support during business hours, AI after hours) is impossible without awkward workarounds. Even scheduling across midnight is not supported as a single range. As a result, AI Site Chat feels more like a demo feature than a production-ready tool. Until proper fallback logic is implemented, it’s hard to recommend this for serious B2B use.

   Stored reply

   1. ReplyDecember 31, 2025, 09:28

      Thank you for the thoughtful and detailed feedback, this is a very valid use case. You’re absolutely right that seamless after-hours support (live chat during business hours, AI outside of them) is a basic expectation for real businesses, especially in B2B scenarios. We agree this needs to work smoothly without awkward workarounds. The good news is that we’re actively working on improving this flow, including better support for combining live chat and AI chat together. Updates in this area are already in progress, and we’ll be rolling out improvements to make AI a more reliable fallback outside business hours. We appreciate you taking the time to explain the gap so clearly - it directly helps shape what we’re building next.

4. D

   duomostudio November 20, 2025, 04:21

   ★★★★★ 1.0 Unpublished

   Awful

   Chat dismisses rules set all the time, doesn't understand basic directions, forgets all the logic you give it after a few days, and changes its response style randomly. Completely broken. Then when you try to correct it, 9/10 times you get an error message that tells you to refresh the page.

   Stored reply

   1. ReplyDecember 31, 2025, 09:07

      Thank you for sharing this feedback. We understand how frustrating this experience is, especially when rules aren’t consistently followed and errors interrupt your work. Issues around training reliability, rule compliance, and editor errors are areas we’re actively working to improve. Your comments help us identify where the experience is breaking down, and we’re taking this feedback seriously as we continue to stabilize and improve the product. We appreciate you taking the time to call this out.

5. S

   solarcontentcreation November 6, 2025, 21:24

   ★★★★★ 1.0 Unpublished

   so much hope for this but awful

   Ok so installation is easy... the principal could be great but honestly its useless, F/E even after installing it, deleting it, re installing it, training it, re training it, putting in rule, it continued to start ever chat with "How can I help you with your recruitment and job search" this is all well and good but im not even in this industry, I own an advertising, and social media based company absolutely 0 to do with recruitment, no matter how I tried to train it against it, went through help & advice to train it and I use AI alot, this chat bot seems broken and like its pulling information from somewhere else and not listening to any of the training and rules we did, ( yes I tried multiple times even clearing off the brain and doing it all again) same results. then the response where not fluid, just prescript chats, this could be a great edition to wix how ever this feels very poorly written, this comment was written on the 6th of November 2025, so if in the future it maybe fixed

   Stored reply

   1. ReplyNovember 16, 2025, 15:41

      Thanks for your detailed feedback, we really appreciate it. We’re sorry to hear about your experience. We checked your site and you're right, the default greeting mentioning recruitment is completely unrelated to your business. That shouldn't happen, and we’re investigating why the AI keeps pulling that response despite your training and resets. The AI is designed to base its answers solely on your site’s content and any rules you’ve added - it doesn’t bring external data. If you’re still seeing unrelated messages, that likely points to a bug we need to fix, and your report helps us do that. We’ll follow up shortly once we understand what went wrong. Thanks again for flagging it - your case is exactly what helps us improve the product.