Mailchimp

Thanks to support of Marz!!

Their extensive collaboration in identifying the options for integrating Mailchimp with a website was precise and very clear.

Very Helpful Support

Thanks to Cyrus and David my tech problems were resolved quickly!

Great Support by Sher!

Great customer support from Cyrus

I build my emails in Figma, schedule them in Mailchimp and have a Wix website so I was struggling to get all the data I needed in the reports. Cyrus gave great advice and back up plans, communicated clearly and made me feel reassured and confident that I could implement the changes required to get the data I wanted on future campaigns. Cyrus, you're brilliant. Mailchimp, give her a pay rise and the rest of the week off work. She deserves it!

Great support by Cyrus, thank you!

Very friendly and helpful customer support! Thanx.

The support via live chat that David provided was very helpful, friendly and courteous. This sort of customer support isn’t something you can take for granted with many online and digital companies. So, Thank you very much!

Sher "Miss 5 Star" was very helpful

I need HELP and Sher was very very helpful. she stayed with me throughout the whole process. and sent me a follow up email encase I need more help. She is my HERO Thank for Rescuing me.

Support is great

I like Mailchimp very much. Everything is fine here for me. Thank you Seph for your help.

Error, but helpful support

In spite of not wanting non-subscribed people from Wix to come over into Mailchimp when the integration was first set up, we got a few hundred of them that leaked across slowly over a couple days. It was easy to get customer support, and Sher suggested a fix that I will implement if the problem comes back. For now it seems to be ok.

CS Nadz

Nadz was helpful, patient and kind to a new customer like myself looking to grow my small business

Quick results

I'm impressed with the quick response to my questions via the chat window. Seph helped me right away and was so patient and polite. Thanks!

Great Customer Support

Lance from customer support was extremely helpful setting up this integration. We had to make sure that only the audience from 1 form gets synced while the others not. He walked me through the steps very quickly. Thank you!

Helpful and professional support

Great experience with the Mailchimp Wix integration support thanks to Cyrus. He was very patient, professional, and took the time to understand my issue and help me find the right solution. Really appreciate the excellent support!

Amazing online support!

Seph was really helpful at sorting my issue today, through the online chat. Patient and thorough. Thank you SO much!

Helpful chat

Rhett from the integrations team was very helpful getting me set up after a false start used up my trial period. Great service

wix integration

So helpful

Too early to say

Seph really tried to help me, and I appreciate the thorough and kind approach! Too early to say if it will work or not.

Helpful support, but a real integration gap

Cyrus was responsive, patient, and walked me through the options clearly (Predictive Segmentation vs. Automated Journeys) without rushing me into a decision. He gave concrete, actionable steps for setting up a tagging automation and pointed me to useful documentation afterward. The one real limitation: the Wix-Mailchimp integration does not natively map product categories to Mailchimp tags. I wanted contacts synced from Wix to be auto-tagged by what product category they purchased (e.g. worksheets vs. other products), and Cyrus confirmed this isn't possible out of the box — you can only trigger a generic tag on "purchased any/specific product," not by category. For a store with multiple product types, this is a meaningful gap since it means manually building a separate automation per product rather than one rule that reads category data directly. Support was good; the underlying integration capability is more limited than I expected going in.

Got there

Honestly, it was a pain in the arse to integrate, maybe it's me but tech never seems to be as simple as how we are made to believe when it is sold to us. Here is what I had to do and it worked, so you may want to try: Use Chrome, delete history / cookies, go incognito and support sent me a link to click. Sounds simple when written out but each step is a message back and forth and another day or so. On the other hand the support team were quick, responsive and credited me with $24 for the inconvenience, so I am very grateful for this :)

Cyrus Was Polite!

I had a pleasant experience with Cyrus. He answered all of my questions. He was very polite and patient. There was no hassle involved. Thanks again Cyrus.