Mailchimp

Thanks to support of Marz!!

Their extensive collaboration in identifying the options for integrating Mailchimp with a website was precise and very clear.

Very Helpful Support

Thanks to Cyrus and David my tech problems were resolved quickly!

Great Support by Sher!

Great customer support from Cyrus

I build my emails in Figma, schedule them in Mailchimp and have a Wix website so I was struggling to get all the data I needed in the reports. Cyrus gave great advice and back up plans, communicated clearly and made me feel reassured and confident that I could implement the changes required to get the data I wanted on future campaigns. Cyrus, you're brilliant. Mailchimp, give her a pay rise and the rest of the week off work. She deserves it!

Great support by Cyrus, thank you!

Very friendly and helpful customer support! Thanx.

The support via live chat that David provided was very helpful, friendly and courteous. This sort of customer support isn’t something you can take for granted with many online and digital companies. So, Thank you very much!

Sher "Miss 5 Star" was very helpful

I need HELP and Sher was very very helpful. she stayed with me throughout the whole process. and sent me a follow up email encase I need more help. She is my HERO Thank for Rescuing me.

Support is great

I like Mailchimp very much. Everything is fine here for me. Thank you Seph for your help.

Error, but helpful support

In spite of not wanting non-subscribed people from Wix to come over into Mailchimp when the integration was first set up, we got a few hundred of them that leaked across slowly over a couple days. It was easy to get customer support, and Sher suggested a fix that I will implement if the problem comes back. For now it seems to be ok.

CS Nadz

Nadz was helpful, patient and kind to a new customer like myself looking to grow my small business

Quick results

I'm impressed with the quick response to my questions via the chat window. Seph helped me right away and was so patient and polite. Thanks!

Great Customer Support

Lance from customer support was extremely helpful setting up this integration. We had to make sure that only the audience from 1 form gets synced while the others not. He walked me through the steps very quickly. Thank you!

Helpful and professional support

Great experience with the Mailchimp Wix integration support thanks to Cyrus. He was very patient, professional, and took the time to understand my issue and help me find the right solution. Really appreciate the excellent support!

Amazing online support!

Seph was really helpful at sorting my issue today, through the online chat. Patient and thorough. Thank you SO much!

Helpful chat

Rhett from the integrations team was very helpful getting me set up after a false start used up my trial period. Great service

wix integration

So helpful

Too early to say

Seph really tried to help me, and I appreciate the thorough and kind approach! Too early to say if it will work or not.

Helpful support, but a real integration gap

Cyrus was responsive, patient, and walked me through the options clearly (Predictive Segmentation vs. Automated Journeys) without rushing me into a decision. He gave concrete, actionable steps for setting up a tagging automation and pointed me to useful documentation afterward. The one real limitation: the Wix-Mailchimp integration does not natively map product categories to Mailchimp tags. I wanted contacts synced from Wix to be auto-tagged by what product category they purchased (e.g. worksheets vs. other products), and Cyrus confirmed this isn't possible out of the box — you can only trigger a generic tag on "purchased any/specific product," not by category. For a store with multiple product types, this is a meaningful gap since it means manually building a separate automation per product rather than one rule that reads category data directly. Support was good; the underlying integration capability is more limited than I expected going in.

Got there

Honestly, it was a pain in the arse to integrate, maybe it's me but tech never seems to be as simple as how we are made to believe when it is sold to us. Here is what I had to do and it worked, so you may want to try: Use Chrome, delete history / cookies, go incognito and support sent me a link to click. Sounds simple when written out but each step is a message back and forth and another day or so. On the other hand the support team were quick, responsive and credited me with $24 for the inconvenience, so I am very grateful for this :)

Cyrus Was Polite!

I had a pleasant experience with Cyrus. He answered all of my questions. He was very polite and patient. There was no hassle involved. Thanks again Cyrus.

Customer Service - Agent Rhedd was great

Great help from real person in real time. Appreciate dealing with a human and not a bot! Agent Rhedd was responsive, detailed and encouraging, and open to feedback about the help articles on the site. The live agent help is what makes this a good product for shops are doing these integrations in-house. Very nice.

Customer Support (MARZ)

I appreciate one of the integration representative (MARZ), they are so helpful and supported me every step of the way. Highly recommend Mailchimp's service and customer support. Real human and real solutions

Thanks Seph!

So nice to get help with technical issues so fast en clear. Thanks for helping me out Seph.

Jean was a huge help

I needed a little hand with integrating wix and mailchimp. Jean helped me through it and took the time to confirm that everything was working properly. Really appreciated the time they took.

Nadz was great

Hello, Mailchimp is not very intuitive, and Nadz was very helpful in answering my questions. I appreciate the personal help a lot.

This site is not opening

Getting frustrated.

Great support from Dean

Dean was absolutely amazing and helped me solve everything with great patience and care. He took the time to think along with me until everything was resolved. Excellent service!

Amazing help from Cyrus

Cyrus went above and beyond to help me with the integration of my website, opt-in and automation sequence with Mailchimp. After struggling with it by myself, he was extremely patient and found resources I had no idea existed. Very happy with this support. Thanks Cyrus

Wix Integration Assistance

Jean was very responsive and helpful. Excellent support, well done!

Integration

Cyrus was very helpful in helping me integrate my Mailchimp account with my website.

Updating my web site with Lori

Lori made updating my pop up so easy. I appreciate how closely Mailchimp works with its users. I always get the assistance I need without the snark. Lori, like all the help desk people, make using Mailchimp actually pleasant as well as efficient! Thank you!

Always Helpful

MailChimp customer service is always good, but Cyrus took it above and beyond. He looked into my issue, made sure that he understood what the problem was (actually no problem, just me being confused!) and checked that everything was working properly. It all got resolved quickly and easily. My only complaint is that the help chat disappears when you change pages, which usually you have to do while being helped. If the chat stayed open the whole time, until you manually closed it or left the site, that would be so much better. Cyrus waited around for me to eventually find the chat again, which was great, but it would be nice to not play hide-and-seek while getting help!

Great Customer Service

Cyrus has been super helpful and amazing today, assisting me to restore and locate my account which I had no access to for the past 1 year. He guided me painstakingly till I was able to find the account with all my contacts. I thought I had lost them all so I'm extremely grateful I got through, I am very happy with the patience and expertise. He went above and beyond to ensure all my issues were resolved.

Good App Integration

The MailChimp app integration is good, it has some quirks which is to be expected when working cross-platform. Overall it is working as needed but could do with a bit more customisation. I will note I am using a free plan, so the experience matches my expectations. The best part of the experience is the customer service. Lance was very helpful guiding me through the set up when things were not working quite as expected, and has solved the issue I was experiencing.

Great customer support

We needed help connected the app to a client site and the support team is great, shout out to Cyrus. We manage to make the whole process smooth!!

Very helpful

Rhedd was always eager to help Dean went above and beyond to help me

Helpful

Rhedd was very kind & helpful :)

I dislike it

It doesn't work well. I had subscriber contacts in MC that fulled in my contact form on wix and after that their status was changed to a non subscriber. A status I cannot change back to a subscriber. And many other non senses that MC does.

Thank you Mary!

Mary was very helpful guiding me through an issue I was having, also showed me additional features I did not even know that I had. This kind of service makes me really happy that I am a Mailchimp customer. Thanks again Mary!!!!!

Useful Support

I logged onto Mailchimp and instantly had a message from Jean who offered some useful advice and links to how to videos about what I wanted to achieve.

Very good service

Thank you at David for your excellent service !

Initially Overwhelmed but Jean Got Me Started

The options that this provides was initially overwhelming. I didn't know where to begin. I opened chat and typed my the goal of what I wanted to do. Jean was replied and "held my hand" through creating the segmentation that I needed. I appreciated her professionalism and support. It was a great experience.

Help with Meta pixel

Mary was very responsive and patient in helping me sort through issues related to Meta pixel. Her help was very much appreciated since help was not readily available via Meta itself.

Jean was a real G

I had the pleasure of being supported by Jean. I was at first very suspicious of her humanness, afraid that mailchimp too had adopted the ai chat shitscape all companies are into. She reassured me she was in fact a real person (which, in all fairness, is exactly the thing a bot would say), and she helped me get my thing sorted. Wholeheartedly support Jean, I would be very upset if you are a bot.

Marz Help With Integration

Marz was super helpful with getting this set up - it's working great!

Solid support from Rhedd

Rhedd was extremely patient and supportive. If it were just him I'd give 5 stars, but I still find the connection between Mailchimp and other platforms to be confusing and seemingly unnecessarily complex. But maybe that's just me. Anyway, Rhedd was great!

Seph was a great help!

I had all my issues resolved through the help of Seph. Very helpful and friendly and good at communicating.

Awesome Support from Cyrus

I've built a website using Wix for a charity for free as they are friends of mine. They already had Mailchimp, so the integration was an important factor in. Adding the Mailchimp app was simple in Wix and the performing the connection from Mailchimp was simple, however, I wasn't sure it was working. Cyrus, the support engineer initiated the chat, took my details and queries and checked all was ok. Cyrus walked me through how to check and sent me an email with help and useful tips. Awesome support, suppoer friendly and great to work with. Fantastic job!

Rhedd and Marz were the best support!

I'm new to mailchimp and all the integrations I had to do with my websites felt so complicated. I came into a bit of trouble with Wix integration, which is nowhere near as smooth as in Squarespace (Wix has some work to do!), but Rhedd and Marz, between them, managed to resolve all glitches while I slept. AI was sending me round in circles, Wix was driving me mad, and I was genuinely really surprised how quickly the mailchimp team managed to get to the root of the issue and resolve it. Really happy! Rhedd and Marz were so quick to respond, and were so positive and polite. Thanks guys!

Very Happy With Jeans Support

I was trying to figure out an integration and Jean reached out without me asking and was able to help me resolve my issue. Very happy and thankful she reached out!!