Trustpilot Reviews

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1. ReplyJune 30, 2025, 07:28

   Hi there, I'm sorry to hear you're unhappy with the app experience. While you can delete your business account, we don't remove business profiles or reviews once they're published. This is because we believe in transparency. Reviews are user-generated content, and we host them to ensure everyone can share their experiences. If you have specific concerns about particular reviews, please contact our support team. They can explain our guidelines and flagging process. -Sara, The Trustpilot Team

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1. ReplyOctober 7, 2024, 13:46

   Hi, Thank you for sharing your feedback. We’re sorry to hear that our free widget options didn’t meet your expectations. While we do offer a basic free widget, we also provide a library of widgets as part of our paid plans, which allow businesses to showcase their reviews. We appreciate your thoughts and hope you find a solution that fits your needs. Best regards, Ida - Trustpilot

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1. ReplyOctober 1, 2024, 11:28

   Hello there, Thank you for writing this review for us, and we're sorry you came across issues using our platform. We thank you for getting in touch: yours appears to be a purely technical issue. Hence, since this is a public forum, I'm unable to assist you. However, if you would like to be assisted with your case, I'd strongly suggest contacting us using the following form: https://support.trustpilot.com/hc/en-us/requests/new Have a nice day. All the best, Flavio - Trustpilot

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1. ReplyJune 17, 2024, 07:21

   Hi, Thanks for bringing this to our attention. We're sorry to hear you experienced issues while wanting to set-up Trustpilot with Wix and start collecting feedback from your customers. I can reassure you we are not out there to mine your data. Our support team would like to look further into this issue for you and assist with this matter. We therefore hope you will reach out to them here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 In the meantime you can always already install a widget on wix by following this guide: https://support.trustpilot.com/hc/en-us/articles/4415818158482-Add-a-TrustBox-widget-to-Wix -- as for that Trustpilot and Wix does not need to be connected, and you simply have to get your widget code from your Trustpilot profile. We hope you reach out to our dedicated team, so they can further look into this for you and assist so you can get up and running with Trustpilot and Wix. Kind regards, Sacha - Trustpilot

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1. ReplyJune 3, 2024, 09:43

   Hello stitchavenueboutique, Thank you for taking the time to leave a review. We are sorry to see that your experience with our integration did not meet your expectations. However, from your review, we are unable to understand the specific reasons for your dissatisfaction. We would love to hear more about the issues you encountered so that we can improve our plug-in, so please feel free to contact us directly using the following form to fill: https://support.trustpilot.com/hc/en-us/requests/new We appreciate your feedback and hope to have the opportunity to help you soon. All the best, Flavio - Trustpilot

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1. ReplyMay 27, 2024, 13:11

   Hello, Thanks for reaching out and we are sorry to hear that you are having difficulties removing the widget. We would be happy to look into this for you. To receive further assistance, please reach out via this form to our Technical Support Team: https://support.trustpilot.com/hc/en-us/requests/new Have a lovely day. Kind regards, Trustpilot Technical Support Team

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1. ReplyMay 16, 2024, 13:56

   Hello, Thank you for your feedback. We are sorry to hear that you feel this way. We would be happy to look into this for you. Could you reach out to our Technical Support Team and elaborate on your experience? Here is the contact form: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 Kind regards, Trustpilot-Team

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1. ReplyMay 13, 2024, 07:58

   Hello, Thanks for reaching out. I understand that you would like to create a business account and show your reviews on your website using a widget. In this case, you would need to login or create an account on our business page: https://authenticate.trustpilot.com/ If you need further assistance, you are welcome to reach out to our Technical Support Team: https://support.trustpilot.com/hc/en-us/requests/new Have a lovely day. Kind regards, Trustpilot Support Team

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1. ReplyApril 8, 2024, 10:03

   Hello Thanks for getting in touch and giving us your feedback. Although it does look like there has been something of a misunderstanding. We welcome reviews from all, and as a fully inclusive company, are a little confused as to why you have the perception that we're misogynistic. We would love to get more context for your review and see if we can clear things up. Kind Regards Jen | Trustpilot

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1. ReplyJanuary 10, 2024, 10:46

   Hi, Thanks for writing this review. Collaboration and dialogue are most important to us and we appreciate you taking the time to share this experience with us. We're happy you are part of Trustpilot and are using our platform to your benefit. When it comes to the other app you referred to, this was not an app created by Trustpilot and therefore not supported, so this app will not be coming back. In case of any questions, always feel free to reach out to us:https://support.trustpilot.com/hc/en-us/requests/new Have a lovely day. Kind regards, Sacha - Trustpilot

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1. ReplyDecember 12, 2023, 07:18

   Hi there, Thanks for the review. Sorry to hear about the struggle. We have a guide available with some of the steps on how to add widgets via Wix to your website: https://support.trustpilot.com/hc/en-us/articles/4415818158482-Add-a-TrustBox-widget-to-Wix- In case you already have followed that and still struggling, then please reach out to our Support team, who will be happy to further assist:https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 Thanks for using Trustpilot and have a nice day. Kind regards

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1. ReplyNovember 23, 2023, 13:16

   Hello, Thanks for getting in touch. We'd love to be able to investigate this further for you and help you out. Can you please reach out to our Technical Support Team here and one of our Trusties will assist you further: https://support.trustpilot.com/hc/en-us/requests/new We look forward to hearing from you. Kind regards, Kerry-Trustpilot

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1. ReplyNovember 22, 2023, 08:07

   Hello Thanks for getting in touch. We would be happy to discuss this with you in more detail and help you find a solution that works for you. Can you please get in contact with our Support team here https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 Kind Regards Jen | Trustpilot

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1. ReplyNovember 10, 2023, 07:32

   Hi, Hope it is ok to reply to you in English. We're sorry to hear you experienced problems with the set-up. Our Technical Support team would really like to help you in this regards to investigate this and assist accordingly. Please reach out to us here: https://support.trustpilot.com/hc/fr/requests/new Thanks in advance. Kind regards, Sacha - Trustpilot

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1. ReplyOctober 17, 2023, 07:26

   Hello, Thank you very much for your feedback. It is a pleasure to have you as part of our friendly and strong community where every opinion matters. Our ambition is to bring consumers and companies closer together, and your input helps us achieve that. So, thank you. Best Wishes Elisa | Trustpilot

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1. ReplySeptember 22, 2023, 08:50

   Hello adreabey, Thank you for reaching out and for sharing your feedback with us. We're happy to hear you like our service! I suggest to get in touch with our dedicated Support Team here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 - they'll be happy to assist you with your query. All the best, Flavio - Trustpilot

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1. ReplySeptember 22, 2023, 07:58

   Hi, Thanks so much for this great feedback. We're happy that you can use Trustpilot to such great use - and we're happy that you are contributing to more Trust online. Thanks and have a great weekend. Kind regards, Sacha - Trustpilot

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1. ReplySeptember 18, 2023, 10:23

   Salve whitehandshop, Grazie mille per aver condiviso la sua recensione con il resto della nostra community. Siamo molto lieti di sapere quanto soddisfacente sia per lei l'utilizzo della nostra integrazione! Qualora avesse bisogno di supporto, per favore non esiti a contattarci attraverso questo modulo: https://support.trustpilot.com/hc/it/requests/new Cordialmente, Flavio - Trustpilot

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1. ReplySeptember 26, 2023, 10:11

   Hi, Thanks so much for this lovely feedback. The team at Trustpilot work hard to bring you a platform that’s trustworthy and enjoyable to use. We’re delighted that you’re finding it to be beneficial. At Trustpilot, we believe in cooperation and dialogue and in bringing consumers and companies closer together to create ever-improving experiences for everyone. We are glad to hear that our work is paying off. Best regards, Elisa-Trustpilot

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1. ReplySeptember 14, 2023, 09:04

   Hello, Thanks for sharing your review with us, and I hope you won't mind our reply in English, since my Spanish writing skills aren't great. We're sorry to hear you experienced troubles using our Integration on Wix. Yours appears to be a purely technical issue. Furthermore, I can confirm that our Support Team is open to all being a free service and no paid plan is required to ask for their help. Hence, please feel free to contact our Technical Support Team who will be happy to assist. You can reach them here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 We hope you continue to share your valuable insights with us and other companies anytime. Have a nice day. All the best, Flavio - Trustpilot

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1. ReplySeptember 12, 2023, 12:52

   Hi Giovanni Thanks for your kind words. It’s a pleasure to have you as part of our friendly, but powerful community. Our ambition is to bring consumers and companies closer together, and your input helps us achieve that. So, thank you. Best Wishes Jen | Trustpilot

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1. ReplySeptember 11, 2023, 06:38

   Hi there, Thanks so much for taking the time to share this lovely feedback with us! Much appreciated. We're glad to hear you have such a great experience using Trustpilot in combination with Wix. Thanks for using Trustpilot and contributing to more Trust. Have a lovely day. Kind regards Sacha - Trustpilot

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1. ReplySeptember 4, 2023, 14:50

   Hello Thank you for your review and for your interest in being part of Trustpilot. We'd be more than happy to help you get set up. Can you please get in touch with our support team here https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 and we will be back in touch as soon as we can. Kind Regards Jen | Trustpilot

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1. ReplyAugust 31, 2023, 12:24

   Thanks so much for this lovely feedback. The team at Trustpilot works hard to bring you a platform that’s trustworthy and enjoyable to use. We’re delighted that you’re finding it to be beneficial. We believe in cooperation and dialogue and in bringing consumers and companies closer together to create ever-improving experiences for everyone. Happy Reviewing! Jen | Trustpilot

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1. ReplyAugust 30, 2023, 10:28

   Hello there, Thank you so much for sharing this lovely feedback with the Trustpilot community, we value highly your experience with us! We're absolutely pleased to know you're satisfied with our service, so thank you a lot for helping us to help others with your reviews. That's what truly gives us credibility and trust! Have a nice day. All the best, Flavio - Trustpilot

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1. ReplyAugust 29, 2023, 08:22

   Hello maxbourgestrading, Thanks for your review. We’re delighted that you’re enjoying the Trustpilot experience. Our goal is to create and maintain the most trustworthy community for online reviews in the market, and it’s great to hear that you feel we’re doing a good job. All the best, Flavio - Trustpilot

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1. ReplyAugust 21, 2023, 15:11

   Hi Thanks for your review, although it's unclear if it was intended for the team here at Trustpilot or a different business. We're an online review platform. We do love to receive a five star rating, but only if it's intended for us. We'd hate to see another business miss out on your positive feedback. Kind Regards Jen | Trustpilot

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1. ReplyAugust 18, 2023, 13:16

   Hi Contactlightodysse0 Thanks so much for your rating and feedback, we’re happy to hear that you are satisfied with our service here at Trustpilot and it is great to have you onboard. Kind Regards,

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1. ReplyAugust 17, 2023, 15:42

   Hi Masculinbath, Thanks so much for this glowing review, we really appreciate hearing we're doing a good job. If you ever need any help you're always welcome to get in touch with our Trusties here: https://support.trustpilot.com/hc/en-us/requests/new .We're always here to help. Have a good day,

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1. ReplyAugust 15, 2023, 11:22

   Hi info436336 Thanks for your review. We’re delighted that you’re enjoying your Trustpilot experience. It’s great to have you onboard. At Trustpilot, we believe that when we share our experiences, We can strengthen the relationship between consumers and businesses and together create better experiences for everyone. We appreciate your role in helping us achieve this. All the best, Flavio - Trustpilot

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1. ReplyAugust 14, 2023, 10:52

   Hello Harika, Thanks for your review and rating of Trustpilot. Our ambition is to bring consumers and companies closer together, and your input helps us achieve that. So, thank you. Best Wishes Flavio - Trustpilot