eDesk
edesk.com
eDesk simplifies and solves eCommerce customer communication for online sellers. Our mission is to provide five-star customer support using transaction intelligence.
Visit developer websiteCanonical Apps-derived facts
Portfolio overview
1 App preserved
- Published Apps
- 1
- Official Reviews
- 2 Wix App Summary · published Apps
- Portfolio rating
- 1.00 Review-weighted official distribution
- Reviewed Apps
- 1 of 1
1 Total preserved
Official rating distribution
published Apps
Subcategories represented
1 Subcategories · 1 Main categories
- CRM 1 App
Main categories
- Communication1 Apps
Stored listing activity
Preserved App listing dates
- Last 6 months
- 0 Apps No stored listings
- Last 12 months
- 0 Apps No stored listings
Sources & coverage
Official Reviews come from stored Wix App Summaries. Exact rating histograms cover 2 of 2 official Reviews.
Public categories exclude hidden taxonomy and collections. Listing windows use one UTC reference time: .
Canonical stored listing dates
Apps listed over time
1 dated App
Monthly App listing counts from Jul 2022 through Jul 2022. The highest monthly count is 1.
First stored listing Jul 11, 2022
Latest stored listing Jul 11, 2022
View exact monthly data
| Month | Apps listed |
|---|---|
| Jul 2022 | 1 |
Apps by this developer
1 App preserved in the catalog
Page 1 of 1
eCommerce Customer Support Software
App Market Index analysis
- Suspicious unpublished review pattern
App Market Index archive
Developer review archive
Stored Reviews across Apps from this developer.- Stored Reviews
- 3
- Published
- 2
- Unpublished
- 1
- Apps represented
- 1
eDesk A Maze of Billing Errors and Ineffective Customer Service
I'm the CEO of a small business and I urge caution when considering eDesk. We encountered several issues: Checkout Glitches: eDesk billed us for two plans without a review opportunity, causing confusion and unnecessary costs. Poor Customer Service: During setup, customer support removed the cheaper plan we wanted, leaving us with a more expensive one we didn’t intend to use. Misleading Ticket Counts: eDesk claimed we had 130 tickets, justifying not allowing a plan switch. Upon review, the count included emails before we even signed up for eDesk. No Accountability: When confronted, their Customer Success Manager claimed ignorance on their billing and ticket system and offered no resolution. In sum, eDesk demonstrated misleading billing, inadequate customer service, and a lack of accountability. I cannot recommend their service, especially for small businesses.
eDesk Nope
It was entirely accidental that I had clicked on this. I want nothing to do with this site nor was I planning to pay anytime soon. I don't know how to remove this from being "Installed".
eDesk great
grea6