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misseyinmexico

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1 App
  1. TWICE Rentals Developer: Twice Commerce
    1 Review

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  1. Review of TWICE Rentals
    Published

    Developer: Twice Commerce

    1.0

    So many problems

    1. We upgraded to have the capability to connect to Google Calendar, which requires using another program. After three days of trying to set it up, it still doesn't connect. 2. In the Twice dashboard, you can't get a calendar (month) view, and if you are working with rentals, this is absolutely necessary. 3. There's no way to edit the amount that the client is going to pay if you are putting in a manual booking. 4. The worst is that we have a rental available, which shows that it is in the inventory, yet not available when we try to manually book it. 5. All of the Help and tutorials are NOT helpful and I haven't found a way to talk to an actual person.

    Stored reply

    1. Reply

      Hi there, We’re really sorry to hear that things didn’t work out as expected - and even more so that you weren’t able to get the help you needed - Our support team is available Monday to Friday and always replies within a business day. We've already followed up via direct message with detailed answers to each of the points you raised and we’re confident we can get this resolved quickly once we connect! Thanks again for your feedback, and we genuinely hope we’ll be able to turn this around for you. Looking forward to hearing from you. - Bianka Customer Operations Manager @ TW//CE