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abbywynne444
Preserved review activity across indexed Wix App Market listings.
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- 1 Review
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- Review of BookvaultPublished
Developer: Bookvault
Good quality books, poor service, too long a wait time
The integration with wix products needs work. Customers should be able to choose tracking, order expediting, and more. I don't want to be a middle man having to deal with lost orders, but it happened, a lot. I also had to track down and self-fulfil orders when the system should do it for me. Maybe I'll come back in a year or three and see if things have improved.
Hi There, Thanks for your feedback. We've recently pushed out various updates to improve the experience with our Wix app. With all Wix orders, they're automatically upgraded to the quickest production speed free of charge so we don't include this as part of the integration. Additionally through the shipping extension included as part of the app, all the available shipping options are provided to your customers. Only tracked services can easily be toggled through the app dashboard which should improve the delivery rate of orders. If there's anything we can do to help get you setup or deal with these issues further - please don't hesitate to reach out to one of the team