Envia Shipping Solution

Pathetic Customer care and order sync system

There orders are never sync automatically, Not even manually you have to create each order manually and the worst part is that their customer care team is pathetic everything is fine till you face and problem if you ever face any issue or error you must directly uninstall it and switch to find some other app as wasting time on cutomer care is useless they never respond you proper and will keep you waiting for months

Atencion al cliente nefasta y te cobran suplementos a cada envío tras haberlo enviado

Mi experiencia con esta plataforma es nefasta. Llevo días que tengo muchísimos problemas para generar etiquetas, apareciendo errores sin parar y no dan soporte ni seguimiento. Y yo sin poder hacer envíos de mi tienda online. Me acabo de dar cuenta que me están cobrando tarifas extra por "sobrepeso" tras enviar cada paquete, aunque yo tenga configurado el peso correctamente en mi plataforma. Hace semanas que la aplicación funciona súper mal, lenta, lo reporto y no me dan seguimiento. Hoy he puesto 50€ en recarga para nuevos envíos y no me lo detecta. Un desastre. Ahora a ver si consigo que me devuelvan el dinero.

PREÇO BOM - SUPORTE PÉSSIMO

Estou tendo problemas a algumas semanas e a comunicação com o suporte é muito difícil. Minhas vendas estão bloqueadas por problemas de configuração da plataforma de envio. Prejuízo.

No funciona

La app no funciona. Nuestra página es chilena y el servicio se necesita para Chile.

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Garbage APP DOES NOT WORK

Absolutely garbage. Does not work. Literally only displays unavailable to ship to your country? I should sue this business for trying to disrupt mine

WE DO NOT USE ANYMORE

WE DO NOT USE ANYMORE AS THEY TOOK OUR MONEY AND IT WAS A BITCH TO GET INTO TAND USE HE APP. AND CHARGED US FRO THINGS THAT WE DID NOT USE.

HORRIVEL

Atendimento péssimo, os funcionários BR não sabem o que estão fazendo por ser uma plataforma nova aqui. Além de ser cheia de bugs, quando levei os pacotes nos correios deu que o contrato não existia, cancelei as etiquetas e estou a mais de UM MÊS esperando o reembolso deles. FUJAM dessa plataforma

Imposible de configurar

Como siempre, extensión realizada por inu-tiles, no la pueden hacer fácil de manejar? preparaos para perder la cabeza intentando configurar en vuestra web la aplicación de Envía, yo llevo meses intentándolo y sigo llevando los paquetes a mano a la empresa de paquetería más próxima.

doesnt work

tried to generate 1 label, paid for it with my credit card, label never generated because they started asking for to much personal information prior to printing even though I had already paid for it

NOT Recommend

Live rate is INCORRECT all the time for customers (paying less), then site owner ended up paying for the differential. After numbers of meetings, since they cannot fix the problem, Customer support will not respond the email, Whatsapp, text message, and phone calls. Interface is not working, needed to work with bugs all the time. Now we are using 'Clickship' for Canadian region and it works perfectly. Do not trust these app or people, it looks like the company is formed with 1-2 people works in garage or something.

Terrible Experience

A few months ago I was having trouble logging into the app. I needed to log in to add money to my account so I could send a package. It kept trying to log me into their Mexico based site. Somehow, that site charged a card I was no longer using two $50 charges. Those two charges were never credited to my US account. I was charged an international exchange fee by my credit card company. I disputed the charges as I did not make them and was refunded by my credit card company. I also reached out to Envia and never received a response about the charges. A few months later, I noticed my shipping account was negative. I discovered I was charged to cover the refund to my credit card company. I have spent a lot of time sending documentation to Envia that I never was credited for the two charges, but they keep responding with different dates that I was credited that are not correct and I have those charges documented on a statement. Now my small business is out this money. VERY frustrating!

Wouldn't recommend at all

Envia was working fine for first few months but after that there were so many issues. There is no proper customer care support. They have lost my 2-3 parcels till date, recent being 4k Rupees parcel. Their courier network is not really great. Most of the times couriers don't even come to pickup the parcel. I won't recommend them at all. Just disappointed.

this crap doesn't work

To confirm my phone number, I clicked more than 25 times and the code never arrived.this crap doesn't work

is run by completely incompetent people

They helped to set up delivery, they don't understand how. as a result, the client pays for the delivery, which is calculated by the programme, but in fact the delivery is 3 times more expensive. Just don't engage with them. After many times of their support: I talked to 5 "experts" there and responsibly declare to you - they are all complete i..... And I have a question for WIX, do you connect any third-party program without checking how they work?

couldnt even get sms code

ridicoulous ! alsways shows me spanish, my IP is from USA not Mexico

buggy

won't let me log in

Wrong real time shipping cost calculated

We were with ENVIA for two years and the platform, customer service communication, integration, and database does not work. -- Highly recommend to switch to ClickShip -- Only used this service because there were no alternate app for Canada, yet ClickShip works way faster and better. Platform - 2 out of 5 - Very complex to maintain and it constantly change its design - They do not notify customer for upcoming updates, outrage, maintenance schedule Customer service communication - 1 out of 5 - Chatting box works great, but do not solve any of problem - Technical support will be in touch, yet they do not solve the problem - Always recommending to change your WIX site instead (make you to believe you did something wrong) - "We assure you it will be fixed" ... did not happened for 2 years Integration 1 out of 5 - Always calculating wrong shipping cost, so WIX owner will ended up paying 10-25% more in shipping fee. - Technical support will not answer or respond your request.

Haven't been able to use it yet because I can't get the code. Do not want Whatsapp.

Hate it! I never get the security code on my phone even after multiple attempts to over many different days . I was told that I would get an email to help with that but after 8 hours I am still waiting to receive it. Shopify is so easy compared to this.

Equipe de TI ruim e equipe despreparada

Esse app da problema toda semana aqui, já cansei de pedir assistência, ninguém sunca resolve nada, pessoal amador

Rejeitada sem motivo algum e bugs infinitos

Esse app é uma porcaria. Já é a terceira vez que tento usar e sem qualquer motivo plausível eles bloqueiam minha conta. Já tentei e refiz todo o processo, mas sempre da um bug diferente. O erro de agora foi "o aplicativo foi bloqueado pelo provedor". Estou cansada de tanto configurar e dar problema... 2 vezes minha conta negada e passou 3 meses não consegui utilizar ainda

Pésimo Servicio, Evítala.

Dan un excelente servicio para instalarla, y hacer el primer depósito, pero una vez que tienes el primer problema, que en mi caso fue con el primer envío, te dejan tirado, NADIE responde en ningún lado, simplemente se lavan las manos. Pagué un servicio de día siguiente y la recolección se hizo el 1 de diciembre, era un envío DENTRO DE LA MISMA CIUDAD, hoy es 18 y el paquete sigue sin moverse del almacén de la paquetería, obviamente el comprador NO ha recibido NADA, yo ya perdí al cliente y NADIE atiende mis solicitudes de atención. No se me ocurre mejor boicot a un pequeño negocio que la NULA atención de esta app.

Imposible hacer la verificacion.

Ni con DNI, ni carnet de conducir, ni pasaporte aceptan la verificación de la cuenta. Asi como vamos a trabajar con ustedes? Una pena, pero ya estoy harto de perder horas con su plataforma y nadie ayude en nada.

Sucks

Wasted days adding information and shipping package size which Wix should already have included on the product page. Money wasted on both of these apps!

sucks

boot leg hard to set up customer services lags prices suck they look at your store when you don't need them too but not when u need them too

THEY DONT REPLY

I can't tell you about the service because I have been trying to get in contact with my sales rep and IT for 2 weeks now, no one replies at this company.

Vraiment incompréhensible

Je ne recommande pas, l'expedition ne fonctionne pas ou alors tres compliquer pour faire une déclaration Il faut en plus déposer de l'argent pour complète votre X commande. Alors trop information trop paramètre incompréhensible en plus en voit pas du tout les l'épédicteur

Just stay away

The verification process is a total failure and at the end you will have sent a lot of very sensible information at your own risk. There is NO option that let you delete the account OR remove such sensible information.

Autenticação

Não consigo autenticar meus dados na ERP, já fiz todos os processos (documentos, selfies e dados) várias vezes e nada. Mandei email e responderam exatamente pra eu fazer o que ja estava fazendo e NADA de aceitar meus dados. Nenhum documento foi aceito e quando aceita diz que meus dados não batem.

They are Pickpockets

They just keep on Deducting money from the Wallet. We have stopped shipping with them. But they are not returning the balance of Rs.5000 from our wallet. Earlier they deducted Rs.9000 from our wallet without any reason. They are Pickpockets, stealing money from Customers' accounts (Wallets).

UM LIXO

Horrible

He conectado la tienda infinidad de veces y se vuelve a desconectar... No ha funcionado nunca como quisiera.

Registration/Verification

I halted the setup and deleted this app when it asked for photos of my ID (front & back) and then wanted access to my camera to take a side-to-side selfie...

Can't even get validation code sent right to my phone to activate the account

Can't even get validation code sent right to my phone to activate the account... If you can't do this right... I question how it would even work with integration of shipping / logistics / websites.... What a joke. WORTHLESS.

Clunky, not intuitive, can't talk to anyone, insufficient Customer Service

I recently shipped out about 100 packages through Envia. The system was somewhat archaic and did not provide the analytic and insight I was looking for in my integration into WIX. Here is the meat of my frustrations with them. Recently I had a package damaged. Which happens. Nothing to do with them. But i filled a "ticket" and didn't hear anything back until i went into the system days later to find my request was denied due to not enough evidence. No communication from them regarding this. No email, phone call, nothing. But their system only allows you to add 1 photo of the packaging? This was an item worth almost $2000 and i got no response from them. No customer service phone number, no way to communicate with them besides email. I emailed them and got a response saying they would look into it and then nothing. I submitted a second request, no interactions, no notifications. Just declined. So i have disconnected Envia until this is resolved.

Not working / wrong shipping cost provided to all our customers

UPDATE These people would not contact back to you once you have problem. they will hold meeting with knowing no solution, yet buying time. NOT RECOMMENED AT ALL. Use CLICKSHIP instead, they works We were with ENVIA for two years and the platform, customer service communication, integration, and database does not work. -- Highly recommend to switch to ClickShip -- Only used this service because there were no alternate app for Canada, yet ClickShip works way faster and better. Platform - 2 out of 5 - Very complex to maintain and it constantly change its design - They do not notify customer for upcoming updates, outrage, maintenance schedule Customer service communication - 1 out of 5 - Chatting box works great, but do not solve any of problem - Technical support will be in touch, yet they do not solve the problem - Always recommending to change your WIX site instead (make you to believe you did something wrong) - "We assure you it will be fixed" ... did not happened for 2 years

Cant make account....

Their sms doesnt send, unable to make account --- emailed and havent heard back yet.

Issues

Consultant called me an harassed me multiple times to speak with them after I told them I am not available.

Péssimo

Não consegui sequer fazer o cadastro. Fica na parte de enviar código de validação, mas não manda nada!

A Severe Breach of Trust and Incompetence: Package Lost and Inadequate Refund

I'm writing this review with utter disappointment and frustration regarding this company's service. A package with an estimated value of $3200 was entrusted to them, only to end up lost, presumably stolen, from their warehouse. What makes the situation even more egregious is the paltry $98 they offered as reimbursement. This, in my opinion, is an unacceptable business practice and a glaring display of their inability to ensure the safe handling and delivery of packages. Trusting this company with your valuable items and money, as my experience indicates, could lead to a significant loss. I would strongly advise reconsidering before entrusting any of your valuable possessions or investments to this company.

Pésimo servicio

muy mal servicio, sobre todo con la gestión de tickets que es donde debería estar el fuerte... De todos los envíos que probé sólo 1 funcionó correctamente, no la recomiendo.

bogus extra charges

They charge extra $$$$ such as for overweight and others without being true.

No funciona

La integración con wix es pésima, su atención al cliente ni siquiera sabe que esta pasando y te comparten enlaces que ni siquiera sirven, nada nada nada recomendable, no gasten su tiempo descargando esto.

Muy mal servicio

No la recomiendo me salieron raíces esperando llamadas de configuración a demás no funciona la valoración de los precios de envíos

No support / No value

Always overcharged on shipping from what was quoted to customers. No electronic customs. Support does not respond. Sales rep does not respond.

Not Happy

I've had nothing but issues with this app. I tried calling my sales rep and get no answer. Finally decided to remove this app.

Nunca llegué a usarla. Perdí tres semanas esperando

Hace un segundo hablé con la representate de Colombia. Me dice que NO FUNCIONA CON WIX. ¿De dónde salen comentarios de 5 estrallas si el App no funciona? Cobra un cargo único independinte del producto y lugar de envío. Envía Colombia le echa la pelota a Envía Mexico. Los de México le echan la culpa a Wix. Más que culpables, los clientes buscamos una solución funcional y responsable. Seria. No pierdan tiempo instalando.

Demoras en responder por perdidas de producto, no responden rápido, no han dado facturas y van meses

Hay mala atención para los que contratan el servicio, mucha demora en responder si se llega a perder un producto, no responden rápido cuando uno los necesita (en Chile), yo llevo varios meses y no me han dado ninguna factura. No estoy contento la App.

Not the right price

It doesn't display the correct price. Support was unable to resolve the issue. Not going to use it.

It doesn't do what t says it should do.

I would like to calculate shipping before the customer checks out. This app says that it will automate that, but I have yet to see it working.