Omnisend Email Marketing & SMS

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1. ReplyAugust 7, 2026, 06:33

   Being straight to the point is exactly what you need when you're trying to get back to emailing your audience. Glad the list cleanup went smoothly - a clean contact list makes a real difference in deliverability and results. Really appreciate you taking the time to leave this - we're always here when you need a hand.

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1. ReplyJune 19, 2026, 08:59

   Really appreciate you sharing this! The support team is there to make sure things don't slow you down, and it sounds like they did exactly that. We're here whenever you need us.

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1. ReplyMay 25, 2026, 07:30

   Thank you for sharing your experience. We're sorry to hear things didn't go as expected - deliverability issues and a buggy editing experience are exactly the kind of issues that can't be left unresolved when your business depends on it. We'd genuinely like to look into what happened, but we haven't been able to identify your account based on the information in your review. Without being able to dig into your account, we can't properly address what went wrong. If you’re open to it, please reach out to us at support@omnisend.com or through the in-app chat. Once we can identify your account, we can investigate the delivery challenges and the campaign editor behavior you experienced, work closely with you to better understand what happened, and provide the guidance and support needed to help restore confidence in your experience with our platform.

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1. ReplyMay 5, 2026, 14:10

   Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced with the discount code setup, and we understand how important it is for your welcome flow to function properly. After reviewing your account and testing the automation, we found that it's functioning correctly and delivering emails as expected. However, the discount code wasn't displaying because it needs to be created in your Wix store first and then added to the email content block. Our senior support specialist has reached out directly with detailed steps and screenshots showing how to complete this setup, along with recommendations to optimize your workflow and improve deliverability. We're sorry if our previous communication didn't make the solution as clear as it should have been. We'd genuinely appreciate the opportunity to help you get this working smoothly, and our team is here to support you through every step.

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1. ReplyApril 7, 2026, 13:46

   Thank you for taking the time to share your experience with us. We completely understand how frustrating it must have been to discover this limitation during the setup process, and we’re sorry that it impacted your workflow. You’re absolutely right that our Wix integration currently syncs contact data only. Order history and product data are not supported at this time. While this is highlighted in our documentation, we understand how this can be disappointing for e-commerce use cases. Expanding this integration is something our team is actively working on. In the meantime, as a workaround, you can add products via the Omnisend API to gain more flexibility with automated emails. If you’d like, our support team would be happy to walk you through the setup and help find the best approach for your needs. We weren’t able to locate your account from this review, so please reach out via in-app chat or support@omnisend.com, we’d really appreciate the chance to assist you further.