Omnisend Email Marketing & SMS

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1. ReplyAugust 7, 2026, 06:33

   Being straight to the point is exactly what you need when you're trying to get back to emailing your audience. Glad the list cleanup went smoothly - a clean contact list makes a real difference in deliverability and results. Really appreciate you taking the time to leave this - we're always here when you need a hand.

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1. ReplyJune 19, 2026, 08:59

   Really appreciate you sharing this! The support team is there to make sure things don't slow you down, and it sounds like they did exactly that. We're here whenever you need us.

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1. ReplyMay 25, 2026, 07:30

   Thank you for sharing your experience. We're sorry to hear things didn't go as expected - deliverability issues and a buggy editing experience are exactly the kind of issues that can't be left unresolved when your business depends on it. We'd genuinely like to look into what happened, but we haven't been able to identify your account based on the information in your review. Without being able to dig into your account, we can't properly address what went wrong. If you’re open to it, please reach out to us at support@omnisend.com or through the in-app chat. Once we can identify your account, we can investigate the delivery challenges and the campaign editor behavior you experienced, work closely with you to better understand what happened, and provide the guidance and support needed to help restore confidence in your experience with our platform.

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1. ReplyMay 5, 2026, 14:10

   Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced with the discount code setup, and we understand how important it is for your welcome flow to function properly. After reviewing your account and testing the automation, we found that it's functioning correctly and delivering emails as expected. However, the discount code wasn't displaying because it needs to be created in your Wix store first and then added to the email content block. Our senior support specialist has reached out directly with detailed steps and screenshots showing how to complete this setup, along with recommendations to optimize your workflow and improve deliverability. We're sorry if our previous communication didn't make the solution as clear as it should have been. We'd genuinely appreciate the opportunity to help you get this working smoothly, and our team is here to support you through every step.

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1. ReplyApril 7, 2026, 13:46

   Thank you for taking the time to share your experience with us. We completely understand how frustrating it must have been to discover this limitation during the setup process, and we’re sorry that it impacted your workflow. You’re absolutely right that our Wix integration currently syncs contact data only. Order history and product data are not supported at this time. While this is highlighted in our documentation, we understand how this can be disappointing for e-commerce use cases. Expanding this integration is something our team is actively working on. In the meantime, as a workaround, you can add products via the Omnisend API to gain more flexibility with automated emails. If you’d like, our support team would be happy to walk you through the setup and help find the best approach for your needs. We weren’t able to locate your account from this review, so please reach out via in-app chat or support@omnisend.com, we’d really appreciate the chance to assist you further.

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1. ReplyMarch 16, 2026, 15:47

   Thank you for taking the time to share your experience. We’re sorry to hear that your first impression of the platform felt confusing, and we understand that getting familiar with a new platform can feel overwhelming at first. Omnisend is designed to be intuitive, with guided setup steps and built-in templates to help users get started more easily. That said, we recognize that everyone’s workflow and expectations are different, and feedback like yours helps us identify where the experience could be clearer or easier to navigate. After reviewing your feedback, our team reached out to better understand what specifically felt difficult during the setup process. Our goal is to support you in getting the most out of the platform, whether that means reviewing your account together, answering any questions, or guiding you through the setup step by step. If you’re open to it, we’d be happy to walk through this with you and help turn the experience around.

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1. ReplyOctober 13, 2025, 08:04

   Merci beaucoup pour vos mots chaleureux ! We’re so happy our team could help you get connected and that everything’s working smoothly now. Your excitement means a lot — we’re thrilled to have you with us!

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1. ReplySeptember 1, 2025, 07:48

   Thank you for the 5-star rating, though we noticed your comment suggests you didn’t have the best experience. We’d truly appreciate the opportunity to better understand your experience and offer any support you need. Whether something felt unfair or difficult to use, our team is here to help. Please don’t hesitate to reach out via in-app chat or email us at support@omnisend.com — we’d love to work through it together.

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1. ReplySeptember 1, 2025, 07:45

   We completely understand it can take a little time to get comfortable with a new system, so it’s fantastic to hear you’re finding your rhythm. And your words about our support team? That’s exactly what we aim for every day — always there when you need us.

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1. ReplySeptember 2, 2025, 10:52

   We’re truly sorry to hear that your experience with Omnisend has been frustrating. That’s the opposite of what we aim for. We’d really appreciate the chance to better understand what made the platform difficult to use — was it something specific during setup, navigation, or a particular feature? Our customer support team is available via the in-app chat or by email at support@omnisend.com, and we’d love to help clarify any confusion or challenges you’ve encountered. If we could, we’d walk through the platform with you step-by-step. If you’re still open to it, we’re here to support you and make things right.

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1. ReplyAugust 7, 2025, 14:03

   We're really sorry to hear about your experience — that’s definitely not the kind of journey we want anyone to have with Omnisend. Unfortunately, we weren’t able to identify your account based on this review, but we’d truly appreciate the opportunity to look into what went wrong. If you could reach out to us at support@omnisend.com, our team would be happy to investigate the integration issue further and understand what might have caused the problems on Wix. We’d also love to check the emails you were receiving and make sure they stop for good — you deserve full control over your inbox, and we take that seriously. Your experience matters to us, and we'd really like the chance to make it right.

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1. ReplyJuly 2, 2025, 11:05

   We know setup can be tricky at times, and it means a lot to hear our team made the difference. Thanks for your kind words — we’re always here if you need a hand.

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1. ReplyJune 16, 2025, 07:04

   So glad to hear you're enjoying it! We’re all about keeping things simple, smooth, and built to help you grow your business — thanks for sharing!

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1. ReplyMay 5, 2025, 12:19

   Thank you for sharing your experience. We’re sorry for the frustration you’ve encountered and appreciate you bringing this to our attention. You’re correct that phone numbers need to be in international format for SMS to send successfully. Wix’s current setup doesn’t enforce this at checkout, which can cause delivery issues. While it may seem simple to reformat numbers automatically, it’s technically complex — phone numbers don’t always match the customer’s location, making it risky to apply country codes by default, which is preventing us from reformatting phone numbers on our end. We understand this isn’t ideal. At present, the best practice is to add a checkout note asking customers to enter their numbers in international format to help ensure successful delivery. We genuinely value your feedback — it highlights important challenges. Please reach out if you’d like help setting this up or have further questions.

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1. ReplyMay 5, 2025, 08:52

   Thank you for taking the time to share your feedback. I’m truly sorry to hear that communication hasn’t been clear — it’s never our intention, and we appreciate you raising it. Unfortunately, without more context, we weren’t able to identify your case to review the conversation and better understand where the misunderstanding arose. We assume you’re referring to the toll-free number (TFN) verification process, which can take up to 5 business days for approval or denial. If denied, we provide a detailed explanation of the reason and steps you can take if re-submission is possible, along with full support to guide you through it. If you haven’t been in touch with support yet, we kindly invite you to reach out via in-app chat or email at support@omnisend.com. Please share the feedback you’ve mentioned here — we’d be happy to clarify any unclear points and assist with your TFN verification needed to send SMS to U.S. recipients.

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1. ReplyApril 29, 2025, 14:11

   Thank you for sharing your feedback with us, we’re sorry to hear about your experience. At Omnisend, to send SMS messages to the U.S., users must complete a Toll-Free Number (TFN) verification as required by U.S. law. This process typically takes up to five business days. Your TFN verification was rejected due to a missing TCPA-compliant SMS opt-in form on your website. Our support team promptly provided instructions to correct this and resubmit. Please note, Omnisend acts as a mediator with the toll-free aggregator. Your SMS credits remain available and could be used for non-U.S. recipients immediately. Once a compliant opt-in form is in place and TFN verified, you’ll be able to market in the U.S. as well. As for cancellation, it can be completed directly in the platform, as our support team explained. We appreciate you bringing your concerns to our attention, and we remain committed to supporting you should you decide to move forward with your SMS marketing efforts.

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1. ReplyMarch 28, 2025, 08:11

   Great? We’ll take it! 🙌 Thanks for the love — we’re glad Omnisend is working well for you!

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1. ReplyMarch 24, 2025, 08:21

   We’re so glad to hear Omnisend is making automations easy — and that our support team had your back when you needed it! 🙌 Thanks for the kind words and for being part of the Omnisend community!

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1. ReplyMarch 14, 2025, 08:11

   Getting so much done so fast? 🚀 That’s what we love to hear! The tutorials are there whenever you need them, and so are we. Thanks for the kind words and the recommendation!

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1. ReplyMarch 11, 2025, 12:30

   A product you absolutely love? Now that’s the kind of feedback that makes our day! 🎉 We’re so glad Omnisend is giving you the tools to elevate your marketing, and huge shoutout to Baka and the team for always being there when you need them. Thanks for the love!