App Market Index

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rushcreations

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1 App
  1. Omnisend Email Marketing & SMS Developer: Omnisend
    1 Review

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  1. Review of Omnisend Email Marketing & SMS
    Published

    Developer: Omnisend

    1.0

    Does not work.

    I contacted Omnisend so many times to let them know that my customers were not receiving the discount code when subscribing to the site, but I was never able to solve the problem, even though I contacted them so many times. I did inform them so many ways.

    Stored reply

    1. Reply

      Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced with the discount code setup, and we understand how important it is for your welcome flow to function properly. After reviewing your account and testing the automation, we found that it's functioning correctly and delivering emails as expected. However, the discount code wasn't displaying because it needs to be created in your Wix store first and then added to the email content block. Our senior support specialist has reached out directly with detailed steps and screenshots showing how to complete this setup, along with recommendations to optimize your workflow and improve deliverability. We're sorry if our previous communication didn't make the solution as clear as it should have been. We'd genuinely appreciate the opportunity to help you get this working smoothly, and our team is here to support you through every step.