5 reviews across 5 apps 1 unpublished
Another "Wix Choice" app without support
Great support
not enough customization and no support
judged too early, very clunky and unreliable
Wix Smart Chat
By Wix
Built by Wix
- Wix Trending
Product media
Screenshots
1 of 7
Overview
About this App
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
What the listing highlights
- Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
- Capture leads and guide visitors with contact forms, welcome messages, and quick topics
- Track key chat analytics like conversations, visitors, response times, and items shown in chat
- Get smart recommendations and actionable insights based on your chat conversations
Additional product media
Promotional media
Reviews
Official Wix marketplace summary
Wix Marketplace feedback
Review intelligence
App Market Index summaries derived from currently preserved Wix Review rows. The selected period affects only Review activity and Ratings; replies, publication state, and Review patterns describe the overall preserved dataset.Review activity, rating distribution, stored replies, publication state, and App Market Index review-pattern signals.
Calculated as of
Review activity
Reviews whose original Wix Review date falls in the selected elapsed-day period, compared with the immediately preceding equal period. Each paired bar represents the same relative part of both periods.Reviews in selected period
0 −10 (−100%) vs previous 30 days0 Reviews in the selected 30 days and 10 in the previous 30 days.
Stored replies
Reply coverage is the percentage of 216 preserved Reviews with at least one stored reply. Median and P75 use 190 Reviews with valid dated stored replies. Reply authorship is not inferred.- Stored replies
- 190
- Median first reply
- 13.2 days
- P75 first reply
- 25.6 days
Stored publication state
Current stored state across 216 preserved Reviews. A Review may remain preserved after it is no longer published by Wix.- Published
- 146 67.59%
- Unpublished
- 70 32.41%
- Unknown
- 0 0%
Review pattern signals
Automated App Market Index classifications, not proof of manipulation. Ordinary strength uses published 5-star Reviews. Suspicious unpublished is a separate signal for stored unpublished 5-star Reviews; an App can carry both kinds of evidence.Analysis pending coverage
Review timeline
Visualize Review volume and rating mix over time, plus Review-pattern activity.
- Active months
- 25
- Peak Review month
- Mar 2025 · 30
Review volume
Reviews are grouped by original Wix Review month. Rating colors use each Review's currently stored rating. Hover a column for exact monthly counts.Review intelligence over time
Each lane has its own scale so low-volume evidence remains visible. Hover a mark for the exact monthly count. Pattern classifications describe current stored analysis grouped by original Review month.Unpublished70 Surviving Wix-supplied unpublication dates grouped by the month in which unpublication was stored.
Ratings describe currently preserved Reviews grouped by their original Review dates. Unpublished activity uses surviving Wix-supplied unpublication dates. Switch to Table for exact numbers.
Timeline data table
| Month | Reviews | Rating | Unpublished | ||||
|---|---|---|---|---|---|---|---|
| 5 stars | 4 stars | 3 stars | 2 stars | 1 star | |||
| Jul 2024 | 3 | 1 | 2 | 0 | 0 | 0 | 0 |
| Aug 2024 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 8 | 2 | 3 | 1 | 1 | 1 | 0 |
| Oct 2024 | 2 | 1 | 0 | 1 | 0 | 0 | 0 |
| Nov 2024 | 5 | 1 | 2 | 1 | 1 | 0 | 0 |
| Dec 2024 | 3 | 1 | 0 | 1 | 0 | 1 | 0 |
| Jan 2025 | 8 | 3 | 0 | 1 | 2 | 2 | 0 |
| Feb 2025 | 11 | 3 | 1 | 3 | 2 | 2 | 0 |
| Mar 2025 | 30 | 5 | 1 | 4 | 5 | 15 | 3 |
| Apr 2025 | 14 | 5 | 2 | 0 | 4 | 3 | 0 |
| May 2025 | 6 | 1 | 0 | 0 | 1 | 4 | 0 |
| Jun 2025 | 10 | 3 | 0 | 1 | 3 | 3 | 0 |
| Jul 2025 | 4 | 0 | 1 | 1 | 0 | 2 | 2 |
| Aug 2025 | 11 | 1 | 1 | 1 | 4 | 4 | 0 |
| Sep 2025 | 5 | 1 | 1 | 0 | 1 | 2 | 0 |
| Oct 2025 | 7 | 2 | 0 | 2 | 1 | 2 | 0 |
| Nov 2025 | 4 | 2 | 0 | 0 | 0 | 2 | 0 |
| Dec 2025 | 5 | 2 | 0 | 0 | 0 | 3 | 0 |
| Jan 2026 | 2 | 0 | 0 | 0 | 0 | 2 | 0 |
| Feb 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 10 | 2 | 1 | 0 | 0 | 7 | 65 |
| Apr 2026 | 16 | 1 | 1 | 1 | 3 | 10 | 0 |
| May 2026 | 14 | 0 | 0 | 0 | 1 | 13 | 0 |
| Jun 2026 | 16 | 3 | 0 | 1 | 1 | 11 | 0 |
| Jul 2026 | 10 | 1 | 0 | 0 | 0 | 9 | 0 |
| Aug 2026 | 9 | 1 | 0 | 0 | 1 | 7 | 0 |
Review-pattern Timeline data is pending complete coverage.
App Market Index archive
Review list
Browse preserved published and unpublished Reviews.These are preserved App Market Index Review rows. They are separate from the current official Wix marketplace summary shown above, and publication labels describe the state currently stored by App Market Index. About this archive
These Reviews were previously observed by App Market Index and Wix later supplied an unpublished state for them.
- mgmtgsUnpublished
One of their first users, after two years abandoning ship
Two years ago the Wix AI Chat started slow and clunky, then grew into something that was astonishingly good at providing the right answers. We trained and trained the bot, until about 4 months ago, the bot fell off a cliff somehow: hallucinating, not following our training rules, sometimes providing answers that we absolutely contradictory to our rules. The Wix Support team is absolutely overwhelmed, and - as typical for Wix - blames either "user error," or "can't reproduce" or "its a feature, not a bug". Despite our issues being "escalated" many times, nothing ever improved. Now when adding corrective responses into an ongoing AI chat, the AI actually doesnt stop responding anymore (like it used to). So, basically I cant type fast enough while the bot keeps giving bad answers.... I have found myself feeling like the bot's slave because constantly I had to monitor, correct it, email support.... hours and hours on end. Today I deleted the app. Don't waste your time with this....
Stored reply
Thank you for sharing your experience — especially as an early user. We truly understand how frustrating it is when something you’ve invested so much time in stops behaving as expected. Improving the “Train the AI” system is a major focus for us, and we’re continuously working to make it more reliable and consistent. Recently, we’ve released significant updates and improvements in this area, aimed at better rule-following and more stable behavior over time. We really appreciate you taking the time to share such detailed feedback — it helps us keep improving the product.
Other reviews by this reviewer4 total
- tpseagerUnpublished
This is bad
The Wix AI Chat has been undergoing revisions that make it unreliable and unpredictable. Hours spent training a prior version can be made obsolete by any upgrade that changes the algo you thought you had a handle on. Then, the AI starts talking to customers in its own voice, even if that contradicts or humiliates your brand. No thanks.
Stored reply
Thank you for the feedback. We understand how frustrating it is when updates impact trained behavior and brand voice. We’re currently investigating this issue to understand what caused the change and how to prevent it going forward. Feedback like this is taken seriously and helps us improve the product’s reliability.
Other reviews by this reviewer2 total
3 reviews across 3 apps 1 unpublished
Customer service is not good
Don't work. Never loads
- gpgrantswissUnpublished
AI Site Chat is not usable as after-hours support
The idea of AI Site Chat is good, but the implementation makes it unusable for real businesses. There is no supported way to use AI as an automatic fallback when live chat is offline. You are forced to choose either AI Site Chat or Wix Chat — they cannot work together properly. This means a very basic and expected scenario (human support during business hours, AI after hours) is impossible without awkward workarounds. Even scheduling across midnight is not supported as a single range. As a result, AI Site Chat feels more like a demo feature than a production-ready tool. Until proper fallback logic is implemented, it’s hard to recommend this for serious B2B use.
Stored reply
Thank you for the thoughtful and detailed feedback, this is a very valid use case. You’re absolutely right that seamless after-hours support (live chat during business hours, AI outside of them) is a basic expectation for real businesses, especially in B2B scenarios. We agree this needs to work smoothly without awkward workarounds. The good news is that we’re actively working on improving this flow, including better support for combining live chat and AI chat together. Updates in this area are already in progress, and we’ll be rolling out improvements to make AI a more reliable fallback outside business hours. We appreciate you taking the time to explain the gap so clearly - it directly helps shape what we’re building next.
Other reviews by this reviewer3 total
4 reviews across 4 apps 1 unpublished
Misleading pricing
no online support
is run by completely incompetent people
- duomostudioUnpublished
Awful
Chat dismisses rules set all the time, doesn't understand basic directions, forgets all the logic you give it after a few days, and changes its response style randomly. Completely broken. Then when you try to correct it, 9/10 times you get an error message that tells you to refresh the page.
Stored reply
Thank you for sharing this feedback. We understand how frustrating this experience is, especially when rules aren’t consistently followed and errors interrupt your work. Issues around training reliability, rule compliance, and editor errors are areas we’re actively working to improve. Your comments help us identify where the experience is breaking down, and we’re taking this feedback seriously as we continue to stabilize and improve the product. We appreciate you taking the time to call this out.
Other reviews by this reviewer1 total
2 reviews across 2 apps 1 unpublished
fine and great for any other wix site ...
- solarcontentcreationUnpublished
so much hope for this but awful
Ok so installation is easy... the principal could be great but honestly its useless, F/E even after installing it, deleting it, re installing it, training it, re training it, putting in rule, it continued to start ever chat with "How can I help you with your recruitment and job search" this is all well and good but im not even in this industry, I own an advertising, and social media based company absolutely 0 to do with recruitment, no matter how I tried to train it against it, went through help & advice to train it and I use AI alot, this chat bot seems broken and like its pulling information from somewhere else and not listening to any of the training and rules we did, ( yes I tried multiple times even clearing off the brain and doing it all again) same results. then the response where not fluid, just prescript chats, this could be a great edition to wix how ever this feels very poorly written, this comment was written on the 6th of November 2025, so if in the future it maybe fixed
Stored reply
Thanks for your detailed feedback, we really appreciate it. We’re sorry to hear about your experience. We checked your site and you're right, the default greeting mentioning recruitment is completely unrelated to your business. That shouldn't happen, and we’re investigating why the AI keeps pulling that response despite your training and resets. The AI is designed to base its answers solely on your site’s content and any rules you’ve added - it doesn’t bring external data. If you’re still seeing unrelated messages, that likely points to a bug we need to fix, and your report helps us do that. We’ll follow up shortly once we understand what went wrong. Thanks again for flagging it - your case is exactly what helps us improve the product.
Other reviews by this reviewer2 total
3 reviews across 3 apps 1 unpublished
Great!
Perfect so far
- musclorsuplementosUnpublished
Esta com um problema grave no funciomaneto para mobile.
O funcionamento para desktop esta perfeito, porém no mobile, quando clico no icone, ele não abre o chat com a IA e desaparece o icone.
Stored reply
Thanks for your feedback! We checked your mobile site and confirmed that the AI Site Chat is correctly installed and accessible through the Quick Action Bar (icon with 3 dots, we were able to open the chat successfully. One thing to consider: we noticed you also have a WhatsApp widget on your mobile site. In some screen resolutions, this widget may overlap or partially block the Quick Action Bar, making it harder to access the AI chat. You might want to adjust its placement to avoid this issue. Let us know if you need help making these changes - we’re happy to assist!
Other reviews by this reviewer6 total
7 reviews across 7 apps 2 unpublished
Horrivel!
Dont work
Perfect
good
Top demais
Showing 5 of 6 other reviews.
View all reviews by this reviewer - kennedylee252Unpublished
My sales have ceased to exist since I installed this.
Stored reply
We're truly sorry to hear that and appreciate you taking the time to share your experience. We checked your site and saw that the AI engine successfully indexed your content, including over 7,000 products - which is quite impressive. The AI Site Chat is designed to help visitors explore your catalog and answer questions based on the live content of your site. Also important to note: the app doesn’t block or interfere with your sales funnel in any way. It runs alongside your site and is built to enhance, not disrupt, the customer experience. If you're certain the app is affecting your sales, we’re curious why it’s still live for your visitors. We’d truly like to understand what might be going wrong. If there’s a specific behavior or example you can share, we’re here to investigate and help.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- modets2fabiocontierUnpublished
Sem atualziação
Se o cliente pede por um preço, este IA dá preço errado...não tem atualização ?????
Stored reply
Olá! Obrigado pelo seu feedback. Estamos verificando o problema que você relatou. Em geral, o Wix AI Site Chat utiliza automaticamente o conteúdo publicado no seu site – isso significa que, ao atualizar preços ou qualquer outra informação no seu site, as respostas do AI devem refletir essas mudanças imediatamente. Se isso não está acontecendo corretamente, pode ser um problema pontual e estamos investigando para resolvê-lo o mais rápido possível. Obrigado por nos avisar!
Other reviews by this reviewer7 total
8 reviews across 8 apps 2 unpublished
Terrible app
Cade os produtos digitais???
- Wix Members AreaSame developer
pessimo.
bad
- Wix StoresSame developer
Produtos digitais
Showing 5 of 7 other reviews.
View all reviews by this reviewer - srsgamesUnpublished
Ok if it works
Works fine in test mode, worked for a while on the site, but then stops. Still works in test mode but when anything is typed on the live site all you see is what you wrote. Deleted, glad I didn't pay for it!
Stored reply
Thanks for your feedback! We checked your site, and everything looks good, the reason the chat isn’t responding on your live site is that your free trial quota has ended. The free plan includes 50 total conversations. To continue using the AI Site Chat, you can upgrade to one of our premium plans. You’ll then unlock more conversations and features to keep helping your visitors in real time.
Other reviews by this reviewer2 total
3 reviews across 3 apps 1 unpublished
Just stops working from time to time
Excellent but very stingy for free plans
- gruporosanegraownerUnpublished
No la puedo desisntalar
Stored reply
Hola, Revisamos tu sitio web y parece que el widget de AI Chat no aparece en la versión publicada de tu página. Si todavía lo ves en el editor, por favor sigue estos pasos: En el editor, asegúrate de que el widget esté seleccionado. Presiona la tecla Eliminar en tu teclado para quitar la aplicación. Después de eliminar el widget, publica tu sitio nuevamente.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- evamencnerovaUnpublished
Mix AI Site Chat
Stored reply
Hi! Can you please clarify what you meant by “Mix AI Site Chat”? Are you trying to combine it with another tool or customize the way it works? We’d love to understand more and help you out.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- andrewmason007Unpublished
doesn't appear on mobile app
works on pc but no show on a mobile website
Stored reply
Thanks for your feedback! Wix AI Site Chat does work on mobile as well as desktop. If it’s not appearing on your mobile site, please try the following: Go to your Editor → Mobile Editor (click the mobile icon in the top left) → Add the Quick Action Bar – this will place the AI Chat on your mobile site. Once added, publish your site again so visitors can see and use the chat. If it’s still not showing up, feel free to send us a screenshot, we’re happy to help!
Other reviews by this reviewer2 total
3 reviews across 3 apps 1 unpublished
dunno yet
not seeing any results from the premium app
- kusumoto0Unpublished
トレーニングをしても追加されません
いまいちの回答をしたときに、その詳細をレビューにして送るのですが、その内容が追加されません。「技術的な問題がおこりレビューが追加されなかった」と毎回なります。トレーニングの意味がありません。
Stored reply
ご意見ありがとうございます。そして、AIトレーニング機能のご利用中に問題が発生したこと、お詫び申し上げます。 これは一時的な不具合であった可能性があります。現在、「AIをトレーニング」機能は正常に動作していることを確認しておりますので、もう一度お試しいただければと思います。 もし再度問題が発生するようであれば、スクリーンショットをお送りいただければ、こちらで詳細を確認し、解決のお手伝いをさせていただきます。 Wix AI Site Chat の改善にご協力いただき、ありがとうございます。
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- TheEventsConsultantUnpublished
Its very rigid and inflexible
Why I can see this could be a fantastic option and it is something that we really want on our website. However this model is currently very rigid and inflexible and does not allow for any real customisation which makes it unusable. If you are running a really basic site this could be an option, but for anything more complicated, it is just not up to the job sadly.
Stored reply
Thanks for your feedback, we hear you. Wix AI Site Chat is designed to work out-of-the-box for most websites by learning your site content automatically. However, we know that more advanced customization options are important, especially for complex businesses. This is something we're actively working on improving. If there are specific areas where you'd like to see more flexibility, we'd love to hear them. Your input helps us shape the next updates.
Other reviews by this reviewer1 total
2 reviews across 2 apps 1 unpublished
- Wix StoresSame developer
Very basic and outdated
- oluwanifemilawsonUnpublished
INSTALLATION ISSUE
It tells me it's installed but I can't seem to find it and there's no action required message directed at it either.
Stored reply
Thanks for your feedback, and we're sorry for the experience you had. If the AI Site Chat says it’s installed but doesn’t appear on your site, please follow these steps: Open your site in the Editor In the left-hand menu, click the icon with four squares (App Market) At the bottom, click “Manage Apps” (gear icon) Look for Wix AI Site Chat in the list, if you see “Complete Installation”, click it to finish the setup Make sure the widget is placed on your site and then publish your site so your visitors can see it If it’s still not working, feel free to reach out, we’re here to help.
Other reviews by this reviewer1 total
2 reviews across 2 apps 2 unpublished
It's okay.
- drkaliebakerUnpublished
doesn't show up on website
Update: I had to remove the Wix Chat which I knew, but was having a hard time doing that. Once it was deleted, I deleted the Ai Chat and re-added it to my site. It is on the site now, so I'll provide an updated review in a month or so after I've seen how it's working. First Review: I paid for a more premium package and it says it's uploaded on my website but nothing shows up. My patients don't see it. I don't see it. I don't see the conversations. There's no way to add it in the website editor. It's not working at all.
Stored reply
Thanks for the update, we're glad to hear the AI Site Chat is now visible on your website! Just a tip for anyone reading this: if you're using both the classic Wix Chat and the new AI Site Chat, make sure the widgets don’t overlap. You can set one to appear on the left and the other on the right. To do that, go into the Editor → click the widget → go to Settings → Layout, and choose the side you want it to appear on. We appreciate your willingness to give the AI Site Chat another try, and we’re here if you need any help optimizing it. Looking forward to your updated review!
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- malemassagesurreyUnpublished
DREADFUL
Seems to grasp most of the content on my site apart from it keeps referring to a BLACKFRIDAY discount code for £5.00 off one of my services. No such discount code exists!! I have trained it over and over and over again, yet it keeps referring to this which is MASSIVELY confusing to my website visitors. The training takes a while to bed in so to speak. Could it be better? Absolutely. Is it worth the subscription price? Not as it stands no. ADDITIONAL (based on the response below) The code BLACKFRIDAY does not appear ANYWHERE on my site - it did 2 years ago - but not anymore I have been through it. UPDATE 31/5/26 - STILL USELESS, STILL HALLUCINATING, STILL GIVING VISITORS THE WRONG INFORMATION AND EVEN SERVICES I DON'T EVEN PROVIDE. IT IS GETTING WORSE, NOT BETTER. DON'T WASTE YOUR MONEY!!
Other reviews by this reviewer1 total
2 reviews across 2 apps 1 unpublished
Doesn't work
- james665454Unpublished
no support
I have an existing chat installed by wix, but can't work out to turn on the new AI chat in addition to the existing chat no way to get support
Stored reply
Hi, Thanks for your feedback! We checked your website and it looks like Wix AI Site Chat is working well. If you'd like to use Wix Chat alongside the AI Site Chat, you can simply re-add Wix Chat to your site. Just make sure to place it on the left side (you can set this in the Chat settings → Layout), since the AI Site Chat is currently on the right. Also, a quick tip: Wix AI Site Chat can work as a regular chat too (without AI replies). You can control this in the app settings via your site’s dashboard → Manage App. There you can define working hours for the AI and for offline mode, during offline hours, the same widget becomes a regular chat tool. Let us know if you need help setting it up, we’re here for you!
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- amihai1Unpublished
Dont use!
Other reviews by this reviewer2 total
3 reviews across 3 apps 2 unpublished
This App is trash!
Best of its kind - utility whatsapp / SMS txt msg solution
- tdonesonUnpublished
Feels like 2022 chat gpt
It's answers are awful, you train the model and it doesn't use the trained answers. You can't change it's tone so you get a gen z, emoji using chat bot no matter what type of business you're running. Sucks for now
Stored reply
Thanks for the honest feedback — we really appreciate it. Just to clarify, the AI engine behind Wix AI Site Chat is based on the latest ChatGPT technology — not outdated. So it’s capable of high-quality responses, especially when trained well. We're also releasing an update very soon that will let you control the tone of voice (and remove emojis if you'd like), so the AI better fits your business style. If you're seeing issues with trained answers not being used, feel free to share an example — we’d be happy to look into it and help improve the experience.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- tetsuhiro555Unpublished
アプリがアンインストールできなくなりました
Stored reply
こんにちは、 アプリのアンインストールができなくなったとのこと、ご不便をおかけして申し訳ありません。 以下の手順でアンインストールが可能です： Wixのサイト管理画面にアクセスしてください。 左側のナビゲーションメニューから「アプリ」または「アプリを管理」をクリックします。 一覧の中から「Wix AI Site Chat」を探してください。 アプリ名の横にある「︙（3つの点）」をクリックし、「アプリを削除」を選択してください。 それでも削除できない場合は、サイトエディタを開き、チャットウィジェットを右クリックして「削除」を選ぶことで、アプリの削除が可能です。 ご不明点があれば、いつでもご連絡ください。 よろしくお願いします。
Other reviews by this reviewer4 total
5 reviews across 5 apps 1 unpublished
素晴らしい
- Wix Loyalty ProgramSame developer
It's an app that does a good job…but
Great
- Wix Members AreaSame developer
ダッシュボードのメニューからサイト会員が消えて、バッヂが設定できなくなりました。
- swdigitalsUnpublished
Disappointment & Blatant Greed.
Other reviews by this reviewer1 total
2 reviews across 2 apps 2 unpublished
- Wix BookingsSame developer
Bring back the single service bookings widget
- ogawa8018Unpublished
モバイルサイトになると利用できない。
pcサイトだと利用可能だが、モバイルサイトだと利用できない。
Stored reply
こんにちは、 モバイル環境でのご利用についてご連絡ありがとうございます。 Wix AI Site Chat はモバイルウェブでも正常に動作するよう設計されています。ただ、特定のケースで問題が発生している可能性がありますので、もしよろしければスクリーンショットや具体的な例をお送りいただけますか？ こちらで確認し、できる限り早く対応させていただきます。 ご協力ありがとうございます！ Wix チームより
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- betterspeech1Unpublished
Horrible AI Chatbot
Ultra limited chatbot with pretty horrible limited settings. It adds automatically links to articles (without giving you the option to NOT include them) therefore, driving your customers aways from converting on your site. Also, external chatbots are much cheaper.
Stored reply
Thank you for your feedback. We’d love to hear which specific settings you feel are missing — your suggestions can help us improve the product for everyone. Regarding the links included in the AI's responses: these are sometimes added automatically when the AI references content from your site, to help users see the source and build trust. Just to clarify — is this the behavior you were referring to? If so, would you prefer to turn off these links completely, even though they can help reassure users that the information is accurate and site-based? We're here to help and would appreciate any examples or suggestions you'd like to share.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- james28891Unpublished
Hopeless
We ran a comparison between this and Chat GPT. This one couldn't even read words on our own website. Don't waste your time teaching it rules.
Stored reply
Thank you for your feedback. Wix AI Site Chat is powered by ChatGPT and is designed to provide accurate answers based on your website’s content. Its two core capabilities are: Understanding and using your site’s existing content Leveraging the power of ChatGPT to generate accurate and helpful responses If you encountered issues where the AI didn’t reflect your content properly, it could be related to how the content was indexed. We’d be happy to take a look or review an example to help improve the results.
Other reviews by this reviewer1 total
2 reviews across 2 apps 1 unpublished
Seems to work well. Too early to give review, but it keeps asking!
- info113112Unpublished
トレーニング側に情報が必要
試しにサイトに追加し、事前トレーニングで使用できそうであればと思いましたが、トレーニング時点で存在しないページのURLを案内してきます。動作テストという名目であれば質問への回答がどういった理由で回答されたか？サイトのどこからその情報を検出して返答したか？などの情報があればよいかと思います。現時点でトレーニング要素をいくつか試していますが、一部情報は頑なに最新にものを参照してくれません。「試しに使ってみる」すら出来ない状態ではありますが、当サイトの職種が特殊な為かもしれません。今後どの様に改善されるかによりますが、サイト運営の手助けになってくれたらいいなと思います。 追記 バグと思われる情報を提供しましたが音沙汰ありません。届いていないのかもしれませんが、チャットを公開していなくてもアイコンが表示されたり、モバイルバーが表示されているのも不安です。新しい更新があるまで削除するしかなさそうです。
Stored reply
Thank you for your detailed feedback. If the AI is generating non-existent URLs in its answers, this is indeed a bug, and we would greatly appreciate it if you could share an example. This would help us investigate the issue and improve the product. In general, the AI provides answers based solely on your site’s content after it completes the learning process. If there are any gaps or outdated responses, we’d be happy to take a closer look and support you further. Thank you again for helping us improve.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- tonyscholl36Unpublished
AI app made mobile website inoperable
The App made all the links, menus, and other interactions on my mobile website unclickable, despite working in the editor preview. Once I deactivated Wix AI Site Chat, the mobile website worked again as intended.
Stored reply
Hi, and thank you for bringing this to our attention. This is actually the first time we've heard about the AI Site Chat affecting mobile site interactions in this way, so we’re definitely looking into it. To help us investigate further, it would be really helpful if you could share more details — such as the device and browser you used, or a short screen recording if possible. We really appreciate your feedback — and we’re here to get this resolved.
Other reviews by this reviewer2 total
3 reviews across 3 apps 1 unpublished
The don't let you cancel
A good way to start advertising
- swamiswarup101Unpublished
This is of no use, Please dont update
NO NO NO, I humbly request you to do not download this wix ai site chat. for the following reason 1) It doesn't automatically popup on the screen when the user arrives, which it should ideally do. In previous chat it atleast popup and alert me about the arrival of visitor but in that if i try to strike a conversation it never use to popup on visitor's screen so ultimately i loose the client. 2) No matter how hard you train the app. it is not giving the expected answer when you test it 3) It supports "Only 5 chat" that is not acceptable at all 4) In short I train ur ai chat, waste time/ money/ energy and for what to make it successful. 5) If this app is developed by wix then it should be free as Iam already paying premium subscription so why only 5 chat free? Reply : 30.05.2025 Thanks to your response dated 18.05.2025 in which you claimed I've to reinstall the app after uninstall, I did and do not find any change the chat bot pop up but only in desktop mode and no 50 msgs free
Stored reply
Hi, Thank you for taking the time to share your feedback — we truly appreciate it. There is an option to have the chat open automatically when a visitor arrives at your site. You can enable it from the app’s settings in your site’s dashboard. Regarding AI training — we’d really love to understand what didn’t work for you. If you can share an example or screenshot, we’ll gladly look into it and help improve the experience. You’re absolutely right about the original free plan having only 5 chats. That model has since been updated, and now all new users receive a 50-chat free trial. We’re here to help and truly want this product to work for you. If you’re open to it, we’d be happy to meet and go over everything together.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- gabrielsknightUnpublished
Not As Good As JotForm
I would highly recommend the development team look at how the Jotfrom AI assistant works as its 10 times better and can be trained without limitations of how many knowledge pieces you feed it , can customise the Avatar and it feels more customizable .
Stored reply
Hi, and thanks for your feedback! JotForm is a great tool — and we appreciate the comparison. The key difference with Wix AI Site Chat is that it’s designed to work out of the box, without needing training, as long as your site has updated content. For example, the AI automatically learns your products, prices, and services directly from your site — no need to upload files. The “Train AI” feature inside the AI Site Chat is there to add extra info not already on your site — and we’re working on expanding it with many more capabilities soon. Thanks again for sharing your thoughts!
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- davidruttenbergUnpublished
Can install or delete
Extremely frustrating. Will not install on site, and won't allow itself to be deleted.
Stored reply
Hi, and thank you for your feedback — we’re really sorry for the frustration. This isn’t the experience we want you to have. To remove the app from your site, you can open your site in the Wix Editor, right-click on the AI Chat widget, and select “Delete.” That will remove the app and allow you to reinstall it if needed. If the widget isn’t visible, here’s what you can do: Open your site in the Editor In the left navigation, click the icon with four squares — that’s the App Market Click the gear icon labeled “Manage Apps” Look for Wix AI Site Chat in the list If it says “Complete installation”, click it to finish the setup If it’s not listed, please try installing the app again from the App Market Let us know if you still have trouble — we’re happy to help get it resolved quickly.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
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- serahjenningsUnpublished
Needs work
Cool feature except prompts and programming is very limited. You can not get it to change the way it talks, or make it stop using emojis. It would be good if you could personalise it much more.
Stored reply
Hi, and thank you for your feedback! We're glad to hear you find the feature cool, and we agree — personalization is an important next step to make the AI feel even more aligned with your brand. Right now, we're focusing on giving users control over accuracy, which you can do through the “Train AI” feature in the app settings. That lets you define how the AI should respond to specific topics or questions. As for tone of voice and style — including things like removing emojis or changing how the AI speaks — that's something we're actively working on. You can also vote for this feature here to help us prioritize it: 👉 Customize AI Chat’s interaction style (vote): https://support.wix.com/en/article/wix-ai-site-chat-request-customizing-the-ai-site-chats-interaction-style Thanks again for sharing your thoughts — they really help us improve.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- suzannebarber1Unpublished
Customise AI chat to exclude emoji's
It frustrates me I cannot train the AI responses to stop using baby bottle emoji's when responding to breast feeding issues. It goes against the Code of International of Milk Marketing and puts me professionally in a very difficult position. Worst still it is difficult to contact support except through chat bot! Ironic eh?
Stored reply
Hi, and thank you for your thoughtful feedback. We completely understand your concern, especially given the importance of staying aligned with the International Code of Marketing of Breast-milk Substitutes. You're absolutely right — the use of emojis like the baby bottle in this context can be inappropriate and professionally sensitive. We can help with that: we’ll go ahead and remove emoji usage from your AI Chat so that responses remain neutral and aligned with your tone. Also, you can vote for a dedicated feature request to control the AI’s interaction style — including turning off emojis — on this page: 👉 Vote here https://support.wix.com/en/article/wix-ai-site-chat-request-customizing-the-ai-site-chats-interaction-style We appreciate your honesty and care in raising this issue — and you're right, the irony of chatbot-only support isn't lost on us. We're working to make direct support more accessible as well. Thanks again for your feedback. We're here to support you.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- stitchavenueboutiqueUnpublished
ASSOLUTAMENTE NON AGGIUNGETELA
Non si elimina più dalle app anche se si continua a disinstallarla, è a pagamento.
Stored reply
Ciao, grazie per il tuo feedback. Ci dispiace per la frustrazione. Per rimuovere completamente l'app Wix AI Site Chat dal tuo sito, apri il Wix Editor, clicca con il tasto destro sul widget della chat e seleziona “Elimina”. Questo rimuoverà l'app dal sito. Se hai bisogno di supporto, siamo qui per aiutarti!
Other reviews by this reviewer7 total
8 reviews across 8 apps 2 unpublished
Enable permissions to continue selling
- Wix Site SearchSame developer
NON TRADUCE AUTOMATICAMENTE CON IL TRADUTTORE AUTOMATICO
- Wix FAQSame developer
NON SI TRADUCE CON IL TRADUTTORE AUTOMATICO
- Wix Loyalty ProgramSame developer
perfetto
.
Showing 5 of 7 other reviews.
View all reviews by this reviewer - danielpauluk01Unpublished
Não Recomendo
Péssimo não deixa alterar quase nada, e trava o site. quando vc pretende fazer o downloads de uma ia é para te ajudar, e se passar por você respondendo no site. Ela deixa claro que não é você e dificulta ainda mais o entendimento do cliente
Stored reply
Olá, e obrigado pelo seu feedback. Lamentamos saber que sua experiência não foi positiva. Gostaríamos de esclarecer que o Wix AI Site Chat permite personalização em dois aspectos importantes: A precisão das respostas pode ser ajustada por meio da seção “Treinar IA” nas configurações do aplicativo. Assim, a IA aprende com base no conteúdo que você fornecer. A aparência do widget no site também pode ser personalizada — incluindo cores, textos, posição e mais, para que ele combine com o visual da sua marca. Se o aplicativo estiver travando seu site, isso não é o comportamento esperado. Estamos aqui para ajudar — se puder nos enviar mais detalhes, vamos investigar com prioridade. Agradecemos novamente por compartilhar sua experiência.
Other reviews by this reviewer2 total
3 reviews across 3 apps 1 unpublished
Estou assustado
Puro Mel de Abelha
- kaijamarketingUnpublished
Please fix Wix Ai Sitechat Bugs 🐞, I want to use it!
Hi I have just installed successfully Wix AI Site-Chat on another website and its working without any issues. On my own site (same Wix produkt, another Domain and Login) I've installed it a couple of days before as well. There I am facing the fact, that it's installed and after clicking "open" in Editor it happens nothing. Pretty strange, also that I can not deinstall the App and reinstall it to fix it that way. @WIX: Please resolve this bug asap, so I can implent this pretty good home grown App from your side also on my Site. Thank you. Best regards
Stored reply
Hi, and thank you for your message — and for your kind words about the app! We’re happy to hear it’s working well on one of your websites! Regarding the issue on your other site: Wix AI Site Chat is fully supported on sites built with Wix Studio, so it should work there as well. Here’s what you can try to resolve the issue: 1. Open your site in the Editor 2. In the left navigation, click the icon with four squares — that’s the App Market 3. Click the gear icon labeled “Manage Apps” 4. Look for Wix AI Site Chat in the list - If it’s there and shows “Complete installation”, click that to finish the setup - If it’s not listed, please try installing the app again from the App Market That should get things working. If not, feel free to reach out and we’ll be happy to assist further. Thanks again for your support — we’re excited to see you using the app!
Other reviews by this reviewer1 total
2 reviews across 2 apps 1 unpublished
Bis jetzt sehr gut
- k1techcareUnpublished
Not Recommended
given wrong information to customer, after full treading still not given correct information
Stored reply
Hi, and thank you for your feedback — we’re sorry to hear about your experience. The AI is designed to answer based on your site content and any training you’ve added. If it gave incorrect responses even after training, that’s definitely not what we want. If you're open to it, we’d really appreciate it if you could share an example of a question that didn’t work — it would help us understand what went wrong and improve the system. Thanks again for taking the time to share your experience.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
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- mirrasiaUnpublished
Playground for robots
The testing version is different from the real version, and you gonna receive a lot of junk messages from robots. There is no proper function to improve or train. I don't know others, but this is what I experienced. It's not worth paying any money on this.
Stored reply
Hi, and thanks for your honest feedback — we really appreciate it. Sorry to hear the experience didn’t meet your expectations. Just a quick tip: in the app settings, there’s a “Test AI” tab where you can try the chat, give feedback, and help train it. Users who use this feature often see much better results with smarter, more accurate answers. Thanks again for sharing your thoughts — it helps us keep improving.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
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- iyashibin-cocoroUnpublished
Wixのアプリはゴミばかり
ゴミ Wixのアプリはゴミばかり
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- joshua0751Unpublished
Total Garbage
This is not an Ai. It's a very poorly trained WIX bot. It does not learn at all. GARBAGE
Stored reply
Hi, thanks for your feedback. We’re sorry to hear you had a frustrating experience. Just to clarify — the AI responds based on the data available on your website, so if something didn’t work as expected, we’d really appreciate knowing more about it. We’re constantly improving the system, and your input helps us get better. If you can share what went wrong, we’d be happy to take a look. Thanks again for trying the app!
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
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- whitefeatherhunterUnpublished
Glitchy af
Broken links, setting don't load, keep getting error pages. Totally disappointing.
Stored reply
Hi, and thanks for your feedback. We’re really sorry for the issues you experienced — you’re absolutely right. We discovered a major bug that was causing broken links and loading errors, and we’ve since fixed it. We totally understand how frustrating that must have been, and we truly appreciate you bringing it to our attention. If you decide to give it another try, things should now work much more smoothly. Thanks again for your honesty — it helps us improve.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
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- kooroshnejadUnpublished
Poorly developed
It is shameful that Wix asks for a half-baked app which is not a stable, repeatable response and is obviously at the development and optimization stage. I have it on my website to see how it goes but compared to other AI chats I experience out on other websites this is a failure. The Free version is very limited again, leave it free as long as you work on it until you have an AI chat that you are proud of and customers are happy then ask for a monthly fee. And it doesn't show up on mobile version of the website!!!! Folks, this is a mobile first era of Internet just in case you are not aware of it.
Stored reply
Hi, and thank you for your detailed feedback — we truly appreciate it. You brought up some important points, and we’re actively working on improving the experience as the product evolves. Regarding the mobile issue — the AI should be displaying correctly on mobile, and it’s working well for most users. We’d love to understand why it’s not showing up on your site specifically, so we can investigate and fix it. Any extra info you can share would be super helpful. Also, we’ve recently updated our free plan — it now includes a much higher conversation quota compared to before, giving you more room to test and explore without needing to upgrade right away. Thanks again for your honest feedback — it helps us improve and build something better.
Other reviews by this reviewer1 total
2 reviews across 2 apps 1 unpublished
- Wix Referral ProgramSame developer
Good, but not practical
- filmmakertubebrUnpublished
iA não demostra interesse
Hi! The AI has improved, but there's a key issue: it always prioritizes website content, even when the custom training says otherwise. For example, when a customer asks about a video, it skips the conversation and immediately pushes them to a website link or contact, without exploring their needs. The problem is that it jumps to the final step too early, making the interaction feel rushed. Even with custom training to avoid this, it keeps happening. Suggestion: There should be training options like: Use site content automatically Use manual/custom training It would be ideal if the AI could follow custom instructions first, and only refer to the site when no relevant criteria are found. That would give users confidence and control. I used my free credits testing a real case, and it failed due to this behavior. Improving this would increase trust and app ratings. Thanks!
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1 reviews across 1 apps 1 unpublished
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- annettekobelUnpublished
funktioniert leider nicht
lasst sich nicht öffnen
Stored reply
Hallo, vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die App bei Ihnen nicht funktioniert hat. Wir hatten kürzlich ein technisches Problem, das inzwischen behoben wurde. Die App sollte sich jetzt wie erwartet öffnen lassen. Könnten Sie es bitte noch einmal versuchen? Wenn das Problem weiterhin besteht, würden wir uns freuen, wenn Sie uns kurz mitteilen könnten, auf welcher Website Sie es verwenden – so können wir das Problem gezielt untersuchen und schnell lösen. Vielen Dank, dass Sie die App ausprobiert haben!
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
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- geertdeuffelUnpublished
Doet niks
Na installeren werkt het direct niet. Ik kan niet eens de app openen. Hij zegt webpagina niet vindbaar. Waardeloos.
Stored reply
Hallo, bedankt voor je feedback – en het spijt ons dat je zo'n slechte eerste ervaring hebt gehad. We hadden vorige week een technisch probleem waardoor de app bij sommige gebruikers niet goed werd geladen en de pagina niet werd gevonden. Dat probleem is inmiddels opgelost. Zou je de app opnieuw willen proberen? Als het probleem blijft bestaan, horen we dat graag zodat we je kunnen helpen. Bedankt dat je de moeite hebt genomen om dit met ons te delen.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
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- christiangauthier0Unpublished
interrogation
je pose des questions ex : pratiquez vous l'arret du tabac reponse je ne comprends pas qu'est ce que je dois faire pour utuliser cette application?
Stored reply
Bonjour, et merci pour votre message. Nous sommes désolés pour cette expérience frustrante. La semaine dernière, nous avons rencontré un problème technique lié à l’indexation du contenu du site, ce qui a empêché l’IA de bien comprendre certaines questions — comme celle que vous avez mentionnée. Bonne nouvelle : ce problème a été corrigé. Nous vous invitons à essayer à nouveau l’application, et à poser les mêmes questions — elle devrait maintenant être plus précise et répondre en fonction du contenu de votre site. Si vous avez besoin d’aide pour optimiser les réponses ou les paramètres, n’hésitez pas à nous contacter — nous serons ravis de vous aider. Merci encore d’avoir essayé notre application !
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- carjack372Unpublished
bad app
the app wont let me go to the AI site it says page not found
Stored reply
Hi, and thank you for your feedback. We’re sorry you ran into that issue — last week we experienced a technical problem that caused some users to see a “page not found” error when trying to open the AI Site Chat app. The issue has now been resolved, and everything should be working properly again. Could you please try opening the app again? If the problem persists, feel free to reach out — we’re here to help. Thanks again for giving the app a try!
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- hangler-wix-partnerUnpublished
Not working
It does not record the training inputs and it answers taking info's from other websites..
Stored reply
Hi, and thanks for your feedback. We’re sorry for the trouble you experienced. There was a technical issue last week that affected training input behavior — it's now fixed, and things should be working correctly. Regarding your note about the AI pulling answers from other websites — this shouldn’t be happening. The AI is limited to using only the site owner’s data. If you’re still seeing this, could you share an example? We’d love to investigate.
Other reviews by this reviewer3 total
4 reviews across 4 apps 3 unpublished
You cannot unsubscribe
ok
- Old Wix Forms and PaymentsSame developer
Slow, full of bugs and not efficient to use
- umitaksoy68Unpublished
ücretsiz deneme yeterli değil
sadece 5 konuşmayı kapsıyor. çok az.
Stored reply
Merhaba, geri bildiriminiz için teşekkür ederiz. Haklısınız, önceki ücretsiz plan yalnızca 5 konuşma içeriyordu. 19 Mart itibarıyla uygulamayı yeni yükleyen kullanıcılar için bu limit artırıldı ve artık çok daha fazla konuşma ücretsiz olarak kullanılabiliyor. Şu anda siz bu yeni modele geçiş yapamıyor olabilirsiniz. Ancak basit bir çözüm var: Uygulamayı kaldırıp tekrar yüklediğinizde, yeni ücretsiz modele geçiş yapabilir ve daha fazla konuşma hakkı elde edebilirsiniz. Yardımcı olmamızı isterseniz, her zaman buradayız!
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- quadmarketingUnpublished
Almost 4 Star
This is a good initiative with clear potential. I won't personally say it's rushed knowing the AI in itself is an evolving space and products go through several iterations even while live. I can already envision where this is going and would have given it a four star while I wait. However, I just wonder if it would have made more sense to incorporate it with the existing Wix Chat feature. I already use that and while I have added the AI chat to try it out for a few weeks, I definitely cannot have both on my site so as not to create confusion for site visitors. There are features I currently like on both.
Stored reply
Hi, and thank you so much for your thoughtful review. We’re really glad to hear that you see the potential in the AI Chat — and we completely agree with your point about the experience being split between the AI Chat and the existing Wix Chat. You’re absolutely right: ideally, these shouldn’t be two separate apps on your site. We’re actively working on better integration so that both live chat and AI chat can coexist as one unified experience — without causing confusion for your visitors. Thanks again for giving the app a try and for taking the time to share your feedback. It helps us shape the product in the right direction.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
- voxly90Unpublished
Rushed out. Not ready ...
The bot works ok but feels like a rushed product. For example, there is no "clear chat" function. And you can't change the bot title (it just says "AI Site-Chat"). There is also no way to create a systems header ... meaning you can't control the tone of voice or other aspects of the bot replies. These are basic things that quickly need addressing given the price.
Stored reply
Hi, and thank you for your feedback — we really appreciate it. We understand your concerns, and you're right: there are still areas where we can improve. We're actively working to polish and expand the feature set. Just to clarify one point: you can change the bot title. In the Wix Editor, go to the app settings > Text > and update the Header Text to whatever you'd like. Let us know if you have any trouble finding it — happy to guide you. As for the "clear chat" function and customizing system behavior/tone of voice, both are great suggestions. These are on our radar, and we’re working on giving users more control over how the bot behaves and communicates. Thanks again for giving the app a try and sharing your thoughts — it really helps us prioritize what matters most.
Other reviews by this reviewer0 total
1 reviews across 1 apps 1 unpublished
No other stored Reviews for this reviewer.
Plan comparison
Pricing & Plans
Free
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